Origin

RATING:

4.7

(12)

About Origin

Origin is a booking platform empowering tour guides and operators. We built Origin alongside outdoor tour operators (we're all outdoorsy people too). We understand the unique struggles that come with operating an outdoor guiding business like tracking down and assigning guides to trips, client-to-guide ratios, and gear inventory management. Because of that, we’ve built a system that streamlines much of what gives you a headache. We developed an SMS feature that assigns guides to newly booked trips with automated text messages to confirm availability. We've also created the ability to offer custom trips and private booking links. There's no complicated coding to use Origin either which makes setup a breeze.

Origin Pricing

There is a 5% Service Fee paid by customers to decrease your overhead. You have the choice to pay it. The only costs to your business are payment processing fees, which are currently 2.9%+30¢ per booking.

Free trial: 

Available

Free version: 

Available

Origin cell phone interface

Origin Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Origin

1 - 5 of 12 Reviews

User Profile

Mac

Verified reviewer

Recreational Facilities and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Exceptional Reservation Software

Overall, our customer satisfaction with our booking process has significantly increased since we started using Origin, as well as a large increase in the number of customers that we have had overall. If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff.

PROS

The online booking process with Origin is streamlined from the beginning of the reservation all the way through the end. Including on the back-end with staff management and payment processing. I love how easy it is to make changes and customize our offerings as well as collect customer information for their reservation.

CONS

Bringing our company onto Origin was a bit cumbersome at first, but the hard work that was applied on the front-end paid dividends on the back-end when the reservations were fully automated and correct information was disseminated to the customer. It can be a bit tiresome to use if you have a large number of offerings, but again, it is well worth it to spend extra time and set it up well at first so that all reservations in the future can be seamless for the customer.

Reason for choosing Origin

Trip Advisor does not allow nearly as much customization as required for our industry. This would have prevented our business from being as successful.

Vendor Response

Hi Mac! Thanks so much for taking the time to let us know what you think of Origin! We'll continue to improve the platform to make it as easy as possible for guides to run their business. As always, please let us know if there's anything we can do to help you out. Jessica

Replied April 2022

Ben

Recreational Facilities and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Moving in a new direction

PROS

As a small business owner, customer service is very important with any booking platform. We are in the process of fully switching to Origin and [sensitive content hidden] and his team have been very responsive as we integrate with our current website and backend operations.

CONS

We are very new with Origin and have yet to find something we like least. Our initial impressions are that the Origin Team works incredibly hard to ensure every one of their customers has the functionality that they need.

Reason for choosing Origin

We looked at many options before considering the switch to Origin.

Reasons for switching to Origin

We've been around the block in search of a booking platform that is actually useful for a small business. All too often it seems that these other products were designed by software engineers who have no experience running a small business. Origin is a small business that gets the needs of small businesses and their product clearly shows this.

Vendor Response

Thanks so much for the thoughtful review, Ben! Please let us know if you need any help or are looking for more product features and updates. -Jessica

Replied September 2023

Annie

Sports, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Great for growing business that rely on bookings!

It’s perfect for this company size. Keeps us organized and communicative. Some features need improvement but we constantly see things being improved, and the team is extremely receptive to feedback which we love.

PROS

The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part! It’s extremely helpful in keeping our company organized. Customer service is very responsive!

CONS

Higher learning curve. Mobile app is difficult to use sometimes (hard to click around, can’t view certain things then go to previous page, etc), and there are some things that are really difficult to modify quickly like email templates, and other things difficult to understand (inventory).

Reason for choosing Origin

Design, also saw many other climbing guide services using it

Vendor Response

Thanks for your feedback, Annie! Super glad to hear you're enjoying using Origin. Please let us know if there's anything else we can give you (trainings, videos, downloadables, etc.) to help with learning the system and onboarding! -Jessica

Replied August 2023

User Profile

Eduardo

Verified reviewer

Leisure, Travel & Tourism, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2024

Experience with origin

PROS

the ease of use and the onboarding process was really well explained

CONS

i would like it to be more flexible with different platforms

Vendor Response

Thanks for your review, Eduardo! We're constantly improving the system and it's flexibility with other platforms. Be sure to submit your feature requests through our portal so we can prioritize efficiently! Thanks! - Jessica

Replied February 2024

Tyler

Leisure, Travel & Tourism, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

It is great!

Overall it is great for a tour guide like me to use.

PROS

I like that it tracks the time of each tour and stops you from overbooking a time slot. The scheduling itself is a life saver.

CONS

The only thing that was annoying is that the pages need to reload everytime you make a little adjustment.

Reasons for switching to Origin

Acuity sucks for my mode of operation.

Vendor Response

Hi Tyler! Thanks for letting us know what's working and what we can do better! As always, feel free to reach out to us on the platform. We're always happy to help! -Jessica

Replied August 2023