Ovatu literally allows me to run my company. It is an affordable price for a small business like my own and I cannot recommend it highly enough! Even though there are a few little tweaks I'd like to see in the future, they are small when compared to all of the benefits I receive from the product in general. I am a Nutritional Therapy Practitioner and run my own company solo. Many NTP students are working to get their private practices off the ground and I always, always recommend using Ovatu for their schedule and invoicing needs. It's great! I had spent months searching for a program like this and when I found Ovatu, I never looked back! Thanks for a great program!!

I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions.

There are only 2 areas in which I think Ovatu could be tweaked: 1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section. 2) An improved note-taking system to allow for a little bit more flexibility. I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments.

Love, love, LOVE Ovatu's customer service! I've received responses back as quickly as within a few minutes, but always within a day, even given our 14 hour time zone difference. I was born before personal computers existed (!), and I don't find these programs intuitive, but cust support rep and his crew have been nothing but welcoming and patient with each of my many questions. They are also very open to requests for improvements, and have made small program tweaks for me right away on a couple of occasions. Once I got the scheduler integrated into my website, I rarely need to interact with my clients before they come in for their appointments! I've had more than a few clients mention that they selected my business precisely because they COULD schedule online, without any phone tag delays. Clients really appreciate the email and text message appointment reminders, too (and I appreciate the lack of no-shows), and I love the automatic birthday reminder and review solicitation email follow-ups. The pricing is very affordable and, for everything that is included, is a bargain. I cannot recommend Ovatu enough. I am an extremely satisfied and very happy customer!

If I knew more about computers/coding, I think there are more features I could take advantage of. It took me a while to understand that there are some things that can't be done on the app and need to be done on the pc, although this is gradually changing. I'll sometimes see verbage on a form that doesn't make any sense to the layperson in me, but if I send in an inquiry to Customer Service, I get a clear answer.

It's easier than paper. But I would consider changing if a better one was available.

SMS and email confirmations Storage function for client details and notes. Email sent to clients confirming booking date and time.

Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor.

My overall experience has been really positive. The support staff are quite simply excellent, nothing seems too much trouble, they are always quick to respond and very polite.[SENSITIVE CONTENT HIDDEN] all deserve a special mention for all of the above. It really does make a difference as a lot of companies have good products but are let down by their aftercare service which sadly is all we then associate them with. Ovatu are different their passion and knowledge of their product is excellent.

This software is super easy to use and manage. Once it has been setup it pretty much runs itself which gives me time to get on with my business. The online booking feature leaves me free to treat clients without having to spend time taking calls or replying to emails. My clients love the reminder service and ease of use. I integrate with Stripe and Paypal so my booking and checking out process is seamless. I love the fact that everything is digital and I am 100% paperless and compliant for GDPR.

There isn't anything I dislike about the software. I would like to see some integration of accounting software to make tax and end of year a little easier. It would be ideal if this could be an all in one package. I would also like to see an option to sell products as well as services through the booking process. The software already holds my stock data so this would certainly be a benefit as all sales would be handled in one area.

Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable

Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview. Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info. It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm

My experience right from the start of using Ovatu Manager has been superb. The support team and their after sales service is amazing. [SENSITIVE CONTENT HIDDEN] in particular has been so very helpful. Everyone needs a [SENSITIVE CONTENT HIDDEN] in their lives that's for sure! So quick at getting back to me, always solving my queries - recently wanted to send different messages to different sets of clients and [SENSITIVE CONTENT HIDDEN] as always, gave me a quick and easy solution enabling me to find out yet another great feature of this wonderful product. Thank you so much [SENSITIVE CONTENT HIDDEN] You are a credit to Ovatu Manager.

I love everything about this product! It is the lifeline of my business. The booking reminders that are sent automatically are brilliant and certainly saves cancellations. It is so easy to use. Keeping all my customers updated, birthday reminders (nice touch), the way I can see at a glance the different treatments I have booked each day, being so user-friendly on my phone and laptop is essential.

There isn't anything I dislike about this software. It certainly ticks all the boxes for me and my business.

I have two different businesses running on this software and it gives me all the information I need, there is so much this software can do and I often need help, the customer Service from the team is excellent and why I am writing a review, they are fast at responding and know exactly what I need every time

It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards.

I don't dislike anything, it does everything I need

Organization, peace of mind, back up storage

Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again!

A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines.

I would think some of the benefits that I have received from having Ovatu, is just a breakdown of everything you do how many you do how much you’ve done how much you’ve made, and your time and exactly how much time you have left exactly how much time you have in between people,

I love the fact that I can login from anywhere no matter if I lose my phone my tablet my computer crashes etc., I can login from anywhere in the world or any device and check my appointments no matter what they cannot be lost. I love the fact that I can put in my prices I love the fact that it’s color-coded, and it will give me a detailed description and how much I’m making that week how much I have made in the past breakdown every single category and how many I’ve done and how many I have made doing that from years ago. I’ve had this for many many years and I am still a huge fan,it’s very affordable also.

I think the only con would be that it takes just a little bit more time than you normally would to make an appointment but the rewards in the end or so so worth it.

I can keep track of my clients sessions/packages with ease. I no longer need to remind clients of session times or payment due. The ease of running a report for month end, year end or invoicing a particular client.

Cost. Ease of use. Automated email reminders. Even though the customer service is through email, Dave and his staff have always been very prompt and responsive about taking care of any issues.

I wish it functioned with a better cc system like PayPal or venmo or customers could set up to pay from their bank as a transfer of funds.

It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!!

Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect.

Makes bookings a breeze and my customers love it!!

I love the simplicity of uploading, changing, tweaking my salon services. It's pretty self explanatory but, I have used the customer service call line a few times and always rectified my issue with tricky complicated (to me as I'm not tech savvy!) Problems and it's never an issue. My staff can also use the software with ease and my customers regularly tell me what a great addition online booking is with ovatu- life can be hectic but thanks to ovatu you can book with ease 24/7. It takes some of the stress out of running my busy salon

If you could see your daily revenue on a mobile device- iPhone -then it would be perfect. As I generally chop and change between my iPad where you can see the revenue at the top right of the screen

I highly recommend Ovatu and all the features it offers for small business.

I love the booking, invoice & recording of customer payments systems. Ovatu are quick to respond to emails, always giving great step by step instructions. The help function has excellent tutorial videos that are easy to follow, making use of their system easy.

i am happy with most features that this product offers. Recording the customers bookings requires going into the schedule clicking checkin in and then change of screen into customers invoice to add the sale, I understand the first sale to raise an invoice can be done with create a sale, butt if I wish to add to this invoice I need to go into the sales invoice. This process can be a little clunky.

i don't have so many missed appointments, my patients love how easy the online booking is.

ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore.

making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think.

This software takes the pain out of running my business, from managing bookings to automated client contact, social media and back-end reporting. It does it all, and for a fraction of the price of the others

I like that it's easy for me and my clients to use, with the apps available. It's versatile and I can use it on all of my devices. It's easy to incorporate in to my website and the features are being updated all the time.

I would like to be subscribed to a newsletter outlining new features and how to use them, as nice as it is stumbling upon a new feature

easy to use and set up to your needs. well done A++++++ Particularly, for hairdressers I think, when it comes to colour services, being able to set it up so you can automatically have your colour application time and processing time and finishing time all automatic once you have easily set it up Super!!

That its not linked directly to square. Square is great and easy to use without the monthly fees!! It would be amazing if Ova2u could link up with square to we didn't have to jump out of one program and into another, as all our prices are set up in ova2u it would totally top it off if it was supported by square.

Ovatu is easy to use for both staff and owners. The POS is brilliant but it's the functionality for me as an owner that I love. I can track staff performance, income, stock levels and so much more. Booking reminders are brilliant and so necessary. It has saved my business truck loads of money as it helps reduce those dreaded "no-shows".

I find occasionally the software can be a little "laggy" at times but this is usually resolved with regular updates.

I have been with Ovatu for years. I am very impressed with the software and all the features that make running a salon much easier. The Ovatu team goes above and beyond to make the Ovatu experience easy and effective. Any assistance that is needed, not only are they more than happy to help but the speed in which they do this always amazes me. You won’t be disappointed in Ovatu!

So far Ovatu has addressed all my needs.

It has saved our company many hours and cut down our missed appointments by around 90% Again saving on costs. It has also made us look much more professional and slick.

Reliability!!!!hardly ever had a problem and when we have it's been sorted out very quickly. We would not change to another product because this is 100% the one for ourselves.

Nothing at all love it, so easy to use and all my staff would not want me to change to any thing else.

Management of clients/appointments/stock inventory system-all at the touch of a button anywhere in the world! It's pretty awesome I must say. In the past, it was lacking some features but it is constantly in development and the features that team have added have now made it awesome-we can do pretty much everything we want on the software.

Software integration on all popular devices-we can access and edit our appointments/client details at ease anywhere in the world.

The reminder SMSs that get sent to the customers. Adding services & customers is very easy. Once I found out "secret" steps on how to use or find some of the functions then my previous frustrations were dissolved. Great support!

Creating Sales: There are definitely more user-friendly changes that I would suggest to be made. We've had to adapt to make it work for us.

online booking is fantastic. It has changed my business. The mobile and ipad app is fantastic. All my staff can log in and see their roster and bookings which makes life easy for everyone.

Sometimes the flexibility of the online booking rules in the background is a bit limited. It would be good to be able to set up personalised reporting functionalities.

Ability to run and manage our appointments every day within the one app

Keeps me running to schedule and manages a large part of my business, allows us to all synchronise even though we are all in different parts of the city every day.

Wish there was a more in depth customer reporting function... such as by last appointment, money spent, services used etc.

The online booking system is the best I've found and takes papal deposits that you choose the amount or % Easy intigration to your website and no need for customers to have their own app!

You can't scan out professional stock for inventory so I need to use a whole separate system for this, also the reports can be glitchy and off.

My whole business runs on this software

It has everything I need to run a business , from employees to checking a customer out . Invatory and reports

When looking to rebook , it doesn't show a small preview of the future dates schedule so you can choose to over ride your schedule . I'm very busy so this would help