As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Ease of product setup. Overall functionality of the software.

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

It started great. Rep was friendly and professional. Onboarding was rushed, because Christmas was coming. I wasn’t ready, but they really pushed. They installed it in a part of my site, unrelated to the tours. Onboarding department the went on Christmas break. No one on duty. On January 3, I got an email that the onboarding support was over. I found that the booking links did not work on a mobile form. Customer support is useless. They only send me technical jargon to give to my web designer. They refuse to address the issues with their product. I started this project enthused and excited. I have spent dozens of hours creating landing pages. All a massive waste of time. I feel ripped off, and ignored by peek

Nothing. Big promises. Absolutely no support.

Peek Pro has made my life easier. All of our bookings are in one place but divided by date. I can see who has paid or where they are on payments or if they have only given a deposit. Customers get automatic text and emails now which is saving me a ton of time. They helped me set up a promo code which was a wonderful addition. I feel our website looks more professional and things are easier for me to manage now!

I LOVED all the support from Peek Pro. They gathered my information and started everything for me. We would have zoom calls (which they recorded for me) and they would make any changes I wanted and help me learn how to do things myself. They were very easy to work with and even found a "work around" for something that I requested that wasn't in the normal way of doing things. They made sure I liked the visuals, that the information was correct, they were always asking if I wanted anything added or changed. They would give suggestions...just overall made this so easy for me. They even made sure I understood how things would work if someone cancelled a booking and I needed to refund them money. I couldn't be happier with the outcome and feel this is a big win for our business!

I don't have any cons at this time, things have been great.

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

No cons at this time, this is our second business integration of the Peek Pro platform.

Great experience and we look forward to working with Peek now and into the future.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Peek PRO leaves me confident that I have the tools, support and right system to impress potential customers and increase booking volume.

Love the customer interfaces and customization options. The booking flow widgets are also really great.

So far so good, but I do wish there was integration with MailChimp. Also a few minor fixes or features I would change to improve user experience.

awesome! great simple yet sophisticated software, and great customer service

The booking flow is extremely straightforward, and simple for the user. They are pretty much prohibited from making mistakes, and the interface is clean and not messy. For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product. I was pulled in a million different directions at the time but they are patient and very nice and understanding

I would prefer that the customer had to read through the rental waiver first and sign it before they did the booking

Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all.

Simplicity, designed with our exact needs.

There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

[sensitive content hidden] were the best.!! Answered all questions Fixed whatever we felt needed fixing. Excellent follow up

Customer service was excellent during the set up

Nothing everything was great don't have any complaints

The team are wonderful and friendly and were able to get me up an running in no time. Glad I found Peek Pro!

The user side of Peek Pro is quite attractive, with the design integration between web and phone making it simple to reserve a seat.

A couple of button functions that could be useful during the setup would be the calendar being viewable before selecting the type of pass they will purchase, as well as the shopping cart feature to purchase more than 1 pass in a single transaction.

It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers. If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.

the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.

We really wanted to love Peek, and spent a lot of time vetting the software before deciding. Lot's of promices were made as to its functionality, yet failed to deliver on them. It's a good system for a beginner or simple items, but if you want a flawless functionality that is robust and will take your business to the next level, then this is not the system for you. When you discover that the system can't do certain items they put in a feature request to happen sometime in the future. When you call customer support to ask for help and you discover it's a 10 step process to do something simple and you express your displeasure they just say "I'm so sorry the software is difficult for you to understand" Really? I've worked with and have built several different systems in my lifetime, and simple changes shouldn't be that difficult!

We moved to Peek after rigorous discussions with the company. The one thing it does over other softwares is the ability to book multiple pieces of equipment at the same time. We also like the calendar and manifest.

The software is inefficient and hard to manipulate based on needs, not to mention a lot more expensive then other softwares in this league. - Waiver Function is terrible. Can't search for waivers signed. Waivers have glitches and can get corrupted or just disapear. Support can't help find them either. - Can't apply discount to just certain items, it discounts the entire reservation. So if you discount a large group, then have to charge damages, the damages are then discounted. Also you can't override taxes & credit card fees. - Can't refund to store credit if guest drops a piece of equipment. You have to create a custom code per customer then email it to them. - Automatice Email & Text Message System is terrible! Can't customize text messages, so you have to send them to each guest individually. - System doesn't offer a waitlist feature. - They recommend using an ipad with their app so guests can sign waivers. However the app is the bare minimum so you constantly have to switch betwen the app and their web url in order to check in guests. Guests have to be given a booking ID at checkin to be able to sign and scan a QR Code. Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off. It's very inefficient to have to use 3 different devises. A tablet for the app and URL, then a desktop to see the charges on the side of the screen. - Dynamic pricing and changing rates is combersome. Especially if you offer weekday, holiday, and weekend rates during different seasons.

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

I do like having the capability of having an online booking calendar that my clients can book themselves.

All features do not work with all integrations. I need my Peek Calendar to sync with my Google Calendar. But, Peek will not integrate with Rental Bookings. The affiliate program (partner program) is WAY too basic. I need to be able to assign each affiliate their own unique affiliate code that they can promote along with graphic ad assets and more comprehensive reporting.

From the beginning support and ease of use were evident. Their app is convenient for myself and our employees.

User friendly software with a great support system and timely updates that help me with my business.

I would like to be able to create an auto text with my own verbage.

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!

Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Peek PRO is easy to use and is the only software I need/use for my small business. It makes running my tours and schedule extremely easy and affordable. I have been a loyal user for over 7 years and plan to continue with them as long as I own my business.

Easy to use and maintain. I can easily set up my availability and add and change products offered. I can easily add promo codes or delete if needed. I can easily see my sales for the month/year/custom dates. I rarely have to call customer service for help, the software is very user friendly. I can reschedule, refund full or partial, create personalized tours, and more all by myself, it's that easy. When I do need to call customer service, they are very helpful and fast. I love that they have the call back option so you don't have to sit on hold. I have been using this software for 7+ years and have been approached by many others but have stayed with Peek PRO because they are so easy and useful.

I honestly can't think of anything. I am very happy with Peek PRO.

Bundles has been very useful! Although, if the customer is paying later, you then have to cancel and re-bundle the activities when they do pay or have separate payments which is annoying. The reports are also nice. Splitting payments by ticket.

Biggest con is the lack of features. You can't split payments in the app. You can't split payments by cost (although by ticket is nice!). You can't apply a discount code after someone has already booked. You can't apply a code to a specific ticket type. In our community, people love booking last minute (under an hour), but the system only allows an activity to be booked 1+ hours in advanced or right up to the activity. Our activities are time sensitive and we don't want people booking under 30 minutes because there wouldn't be enough time for people to arrive and start on time. We'd like there to be an option of being able to book up to '30 minutes' (at least) before an activity starts. Also, we'd like to be able to close out 1 or more activities after at least 2 or 3 have been booked. As of right now, we can only close out the rest of our activities after only 1 activity has been booked. Finally, there is no way to create gift cards codes for a physical gift card. We have physical gift cards that customers can purchase in-store, but we have to set it up like a discount code instead of a regular gift card which ultimately messes with taxes.

So far it has been easy to take payments and manage activities and guest reservations.

It was super simple to integrate into my website, the onboarding and customer support team is fantastic.

They are still working on some features that i would like to utilize but plans are in place for these to be rolled out in future updates.

Overall, the company is easy to work with and the software too!

Peek is really easy for the user and our guests. The back-end took us a little bit of time, but honestly not much. And the guest experience is very simple!

I wish it had a couple of more customizable options - like discounts for specific tours instead of one overall discount code.