About protel Hotel

protel PMS is a global hospitality platform designed to serve both individual hotels and multi-property hotel groups. Main features include Front Office Management, Channel Management, GDS, Analytics and Customer Relationship Management.

The protel PMS mobile features allow hotel staff maximum time with guests, minimum time with the system. Guest-facing features include pre- and post-stay guest engagement (including SMS to early arrived guests for room status updates), the option of a kiosk, and digital signature capture. Similarly, back-of-the-house modules – housekeeping, maintenance, etc. – are specifically designed to be simple and fast to use. 

Revenue Managers are offered extensive functionality for single and multi-property rev...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

15 Reviews of protel Hotel

Average User Ratings

Overall

3.07 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(2)

2

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Awesome product and very user-friendly.

Pros

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons

More functions/reports should be added. We have not seen any real changes since we started using this.

Response from protel hotelsoftware

Replied May 2018

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra. I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still. Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for. (More reporting? Got it!) There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io) Again, thanks for sharing your enthusiasm! Jeremy Armes, VP Marketing, protel HQ, Germany.

October 2017

Dim from Hotel

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Pros

Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.

Cons

Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Response from protel hotelsoftware

Replied November 2017

Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

February 2019

Karen from The Bond Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2019

Waste of money, terrible api integration and support

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Pros

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons

Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

November 2018

Younis from The Lodge Hotel

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

After reading all the review I thought I need to add one

I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.

Pros

People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

Cons

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

March 2019

Damien from Hotel Julien

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great PMS

Pros

We recently changed from Portal on prem. to the Air version. The possibilities are amazing. We had great support from their partner "Flow".

Cons

We would like to have the "pickup repport" option.