protel PMS vs Launch27

RATING:

3.3

(21)
Comparisons

protel PMS has 21 reviews and a rating of 3.33 / 5 stars vs Launch27 which has 210 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.3 (21)
4.6 (210)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
3 / 5
4.5 / 5
Last Review Written
March 22, 2024
May 15, 2024
Pros/Cons
  • Pros

  • What is really good about protel is that it gives you reports on almost everything. So for revenue and any kind of analysis it’s pretty amazing.
  • I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters.
  • Cons

  • Most troubling is the fact that while growing they made the backend too complicated with staff from the past version contradicting itself to newer features.
  • Protel Germany is unreachable for several months after more than 250 calls to Protel there was no one who was able to give answer to some simple questions.
Read all user reviews
  • Pros

  • Initial willingness of team to accept feedback and improve software.
  • The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement.
  • Cons

  • Not being able to pay through the platform is a bit annoying.
  • We pay so much for this software and it does not work.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos