RDP software


Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium, VR parks, campgrounds, private residence clubs and corporate housing.

RDP's Internet Reservation Module (IRM) can provide properties with a commission-free Internet booking engine. RDP’s customers aren’t required to pay commissions on reservations made directly from their website. The Mobile IRM optimizes the guest booking experience for tablets and smartphones.

RDP also offers a comprehensive front office and reservations suite, owner accounting, payment management, housekeeping management and a fully integrated work order application. The solution provides the provision of both short term and long terms reservation.

Resort Data Processing is backed by a support and installation team. They have experience with customizing professional services plans to meet a company’s unique needs.

Supported Operating System(s):
Web browser (OS agnostic)

53 Reviews of RDP

Showing 1 - 20 of 53

Start your review of RDP

Click to start
  • Verified Reviewer

    July 2018

    A Good upcoming and easy to learn the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system is super easy to use and has great flexibility. It is so good when it is time for us to create specific packages. It has really helped us in achieving more for our hotel and all of my colleagues are very comfortable using this. The reporting function is also a great addition.

    Cons

    Some key areas within the reservations process are not complete, it is workable but it would be good for them to continue to develop more to make this available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marcus from Alta Lodge

    May 2018

    Great PMS software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.

    Cons

    This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Becca from Moab springs ranch

    May 2018

    Robust software perfect for property management / hotel combo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.

    Cons

    The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mervyn from Cobblers Cove Hotel

    April 2018

    I have always had a good experience using the program .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.

    Cons

    What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Club Utah Resort Group

    April 2018

    So many features. Overwhelming when you're getting started.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    That I have an online reservation system and am not doing this all by hand.

    Pros

    The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

    Cons

    There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from Altman Real Estate

    April 2018

    Very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

    Cons

    When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janet from Secret Harbour Beach Resort

    Number of employees: 11-50 employees

    April 2018

    I find it very useful..but it is the only hotel software I have experience with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is user friendly. And the tech support is very responsive. The variety or stock reports is very good for accounting purposes

    Cons

    setting up rate plans and syncing with wholesalers etc can be confusing. The Owner system does allow for enough space to include more than one email address when emailing statements to owners.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kim from Kaatskill Mtn Club at Hunter Mountain

    April 2018

    I enjoy using RDP it is an easy software to use and train new staff on.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.

    Cons

    When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from Southern Resort Group.

    Number of employees: 51-200 employees

    April 2018

    Frustrating.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    All the many things that can be done on the software, yet I have no idea how to find how to do those things. I usually explore the software as much as possible when I have extra time. Playing with the software itself is the only way to learn a new task.

    Cons

    Constant errors. Constant changes are made to reservations that make no sense. Having to pay for any support needed. When given support it doesn't even fix the problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cassie from The Residences At Biltmore

    Number of employees: 51-200 employees

    April 2018

    Very disappointed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None.

    Pros

    The format and the layout is very easy to use and accessible. Other than that I'm not happy with the service.

    Cons

    I receive daily glitches and error messages, the system freezes constantly. Technology support has been working on this issue for months now with no avail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    It has a lot of features, almost too many that could have been avoided or been featured in another t

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to sort and export lists easily. The customizability is perfect. especially when it comes to something as easy as lists

    Cons

    The System is slow and has too many tabs. I think that having so many tabs slows down the features and cause things totake longer. Lots of reports are duplicated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kent from Edelweiss Lodge and Spa

    April 2018

    Great PMS for properties that manage vacation rentals/condos.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.

    Cons

    While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from Westover Inns

    Number of employees: 51-200 employees

    April 2018

    A quality product that is easy to use. Great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very adaptable and easy to use. Great service.

    Pros

    The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.

    Cons

    More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Theresa from Oceana Resorts by Wyndham Vacation Rentals

    April 2018

    RDP is a flexible software product for the vacation rental business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.

    Cons

    The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ryan from Antlers at Vail

    Number of employees: 51-200 employees

    April 2018

    Powerful tool with archaic platform based handicaps vs. newer modern equivalents.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Growth

    Pros

    Works very well in and individual condo ownership environment with regards to reservations, sales, and operations.

    Cons

    Reporting is un-modern and difficult for non Crystal report gurus. RDP-centric parameters only known to RDP support make adaptability or customization very difficult for end users in an analytical and data based industry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Catherine from Brookhaven National Lab

    Number of employees: 1,001-5,000 employees

    April 2018

    I get a lot of error messages and then the database closes. This occurs just about everyday.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is the only product that allows us to post manual rates.

    Pros

    The tape chart is an easy visual and shows availability quickly. It also displays the different types of reservations using colors, which is a nice feature.

    Cons

    When I make long-term reservations, it often changes the "share-with" reservation to the entire time instead of the month-to-month date I entered. I was told this was because we had to do the upgrade, which we did; but it still happens.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jess from One Seagrove Place

    Number of employees: 11-50 employees

    April 2018

    Works for our property.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fairly simple to use. User friendly in that RDP won't easily allow you make a mistake. It also runs you step by step through the functions that we use most often.

    Cons

    Certain functionalities that work best for unit types, but not for individual units. That could certainly be improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Russell from The lodge at whitefish lake

    Specialty: Conference / Banquet Center & Hotel

    Number of employees: 51-200 employees

    April 2018

    Short of perfect, but it does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fix the glitches and make your customer support easier on the caller, we're all busy running hotels here!

    Pros

    I liked the way the interface looks, it's very appealing. It's easily navigated and has a pleasant layout.

    Cons

    The glitches. Like others that worked with me when I used this system, I hated the persistent glitches, primarily between RDP and any POS software. Manually entering tickets onto reservations really gets old.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mark from Bluefin Bay Resort

    April 2018

    Very in depth abilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is not a cookie cutter solution. It allows for multiple room styles and owners. Support is very helpful.

    Cons

    Slowness of fully implementing 64bit support for interface modules. This has been improving this spring

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    Over 6 years working with RDP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the software is pretty easy to use and learn. Many drop down menus to look through if you aren't sure what you are looking for, you can poke around to find it. Adding rates and packages are easy.

    Cons

    I wish all the add ons weren't so much money. I understand the concept, but for independent hotels, it's hard to convince the owners to spend. Also, the IRM is very basic. It would be nice if you could improve that to be up to par with other booking engines.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use RDP?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783