Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium, VR parks, campgrounds, private residence clubs and corporate housing.

RDP's Internet Reservation Module (IRM) can provide properties with a commission-free Internet booking engine. RDP’s customers aren’t required to pay commissions on reservations made directly from their website. The Mobile IRM optimizes the guest booking experience for tablets and smartphones.

RDP also offers a comprehensive front office and reservations suite, owner accounting, payment management, housekeeping management and a fully integrated work order application. The solution provides the provision of both short term and long terms reservation.

Resort Data Processing is backed by a support and installation team. They have experience with customizing professional services plans to meet a company’s unique needs.



77 Reviews of RDP

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 77 reviews

October 2018

Mark from Marina Inn at Grande Dunes

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Solid Product

I've been using RDP for approx 13 years and it's generally a solid, reliable platform. It's easy to us and offers comprehensive reporting and custom reporting should you require some speific data. Support is always helpful, even if they cannot immediately fix the problem. I've come to know a few of the team and they're really nice folks. I'd recommend RDP.

Pros

Functionality. Reporting. Reliability. Support

Cons

Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Customer Service Insists on Using MST Instead of Customer's Timezone

Overall, we are glad we switch away from it and now use SMS|Host, even though Springer Miller has awful support.

Pros

It had been used in place out resort for years and it was catered toward ski resorts, which we are.

Cons

I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind.

October 2018

MARK from BLUEFIN BAY FAMILY OF RESORTS

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Good stable system with great support.

I think the system is great for the price and allows me to effectively operate my facility.

Pros

Easy to use and fairly simple. Software is well supported

Cons

Fairly simple. Coming from a large brand, there are some limitations in functionality

October 2018

Grace from Best Western Plus Dutch Haus Inn and Suites.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Worked for us!

They were a good fit for a while. Their support was very responsive.

Pros

We were an independent hotel for 17 years and we used Rdp for the last 8 years. They are responsive and a good fit for an independent property.

Cons

We needed a better online presence. They did not merge with Best Western when we decided to become members. We had to switch.

October 2018

Darcy from Pine Ridge Rentals, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

October 2018

RDP

RDP support and staff has always been extremely responsive.

Pros

The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Cons

Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

GREAT Booking Software

We could not run our resort without RDPWin!

Pros

RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze.

Cons

RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages.

October 2018

Barney from 1st Class Lodging Reservation Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Software for the Price

Pros

Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

Cons

With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

October 2018

Mike from Mountain Club on Loon

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Go deep

Very good. It does a lot and since it’s been around awhile - incorporates many many of the business rules needed fir our resort. And there Lots more there that can be used, and will - as time permits. Some more recent software we’ve used - is simpler to get up and running with less time investment - but it doesn’t let you go too far.

Pros

If you learn how how and commit the time to it - everything is open to configuration and customization.

Cons

Non-active history can be annoying and cumbersome

October 2018

Cindy from Carbonate Real Estate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Long time customer

I love RDP and would recommend to anyone

Pros

Very easy to use and train staff on, work order program is the easiest and fastest I have every seen.

Cons

I wish it would allow for multiple owner emails and even guest emails

October 2018

Greg from Kalahari Resorts

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Software success

Pros

Not much to dislike its great, very flexible, scalable. Support is spot on

Cons

wish it was free, but you get waht you pay for

October 2018

Jenifer from Camden on the Lake

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Great for independent hotels and resorts!

We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items.

Pros

This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.

Cons

The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.

October 2018

Dominique from Historic Tamarack Lodge & Cabins

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

October 2018

Reports

We had an issue recently with RDP not updating our TravelClick from May, 1, 2019 on, which means no reservations. It has been resolved but I had to hear it from a guest trying to reserve online to know about it.

Pros

For the most part, I find RDP user friendly, once you get into using it.

Cons

I find the reports difficult to find what exactly I'm looking for sometimes. I feel it overwhelming.

October 2018

kim from Living Water Resorts

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Great program

I have used RDPWin for over 10 years, with two different companies, both of which sell timeshare and have multiple properties. RDP fits the bill for us with multi locations and different types of inventory - regular hotel/timeshare and fractional

Pros

The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.

Cons

Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting

October 2018

Joe from Wilderness Resort

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Benefits of RDP

RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.

Pros

Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

Cons

The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

October 2018

Jane from East West Hospitality

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

software review

The software fits out timeshare property management process better than the previous 2 systems we've worked on. Support is good. Custom development is good.

Pros

Ease of making reservations for all types. Reporting with Crystal.

Cons

After 2 years, we are still consistently requiring support for contract and other issues related to the owner data.

October 2018

Allan from CRH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

It's OK

No more than our old custom system.

Pros

It works and seems to be pretty reliable.

Cons

Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.

October 2018

Jennifer from Pensacola Beach RV Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great software program for any industry!

RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.

Pros

RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.

Cons

The system controls and functions can be difficult to figure out yourself.

October 2018

Frank from The Galvestonian

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

A lot of options

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

Pros

I like that there are lots of options such as changing settings and ability to write customized reports.

Cons

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

RDPWin software review

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

Pros

RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Cons

The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

October 2018

Michele from Rock lane resort and marina

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2018

Front desk

Maintenance fee payments are having issues and being looked at right now. Usually any issues we have are fixed within the day or in a few days.

Pros

Check in and out is easy to do. Running reports and night audit is farely simple

Cons

Customer support and a lot of errors on the timeshare part