Very adaptable and easy to use. Great service.

The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.

More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.

RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.

Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.

RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.

Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.

The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.

We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items.

This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.

The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.

Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.

While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

I like that there are lots of options such as changing settings and ability to write customized reports.

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

I've been using RDP for approx 13 years and it's generally a solid, reliable platform. It's easy to us and offers comprehensive reporting and custom reporting should you require some speific data. Support is always helpful, even if they cannot immediately fix the problem. I've come to know a few of the team and they're really nice folks. I'd recommend RDP.

Functionality. Reporting. Reliability. Support

Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.

Overall, we are glad we switch away from it and now use SMS|Host, even though Springer Miller has awful support.

It had been used in place out resort for years and it was catered toward ski resorts, which we are.

I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind.

It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.

It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.

That I have an online reservation system and am not doing this all by hand.

The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

I like the note section and the unlimited space, the clarity of seeing payments taken, being able to customize reports

not being able to see what changes have been made by different people. RDP not being able to communicate with the resorts POS system, but the POS system can communicate with RDP

RDP has become much more reliable, and user friendly over the last 7 years I have used the software.

Each time there is an update we experience a new set of issues. We typically lose something that is useful to gain something that may or may not increase functionality.

RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.

RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.

The system controls and functions can be difficult to figure out yourself.

Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

No more than our old custom system.

It works and seems to be pretty reliable.

Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.