ResBook Software

4.29 / 5 (28)

About ResBook


ResBook is a cloud-based hotel management solution designed for small and midsize hotels. It offers channel management, booking management, rate management, housekeeping and customer relationship management (CRM) within a suite. It is suitable for bed and breakfasts, motels, lodges, hotel/condos and independent hotel businesses.

ResBook features a channel manager, which allows users to manage hotel bookings from different sources such as hotel websites, offline bookings and third-party booking websites such as Booking.com.

ResBook allows users to view the status of hotel rooms and schedule staff for cleaning activities. The system also records cleaning costs associated with rooms, which can then be charged to guests if needed.

ResBook includes customized reporting and dashboards, which allow users to create reports on agent commissions as well as pending, confirmed and cancelled bookings. The product integrates with third-party business software such as Xero, MailChimp, Wherewolf, TripAdvisor, Beany and DPS Payment Gateway.



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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of ResBook

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(10)

3 stars

(3)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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January 2019

Fern from Manea on Muri

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Resbook-so easy to use.

We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Pros

Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Cons

I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Response from Tomahawk of Tomahawk Tourism Marketing

Replied January 2019

Hi Fern, We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship. Kind regards, The team at Tomahawk

February 2019

Christine from blue banana beach House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

3.0

February 2019

No Direct Payment

Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Pros

It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Cons

The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options. I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits. Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.

January 2019

Paulina from Joya Garden & Villa Studios

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A streamlined business for the little man

I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind. Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.

Pros

It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests.
Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.

Cons

There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Hi Paulina, Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests.

February 2019

Charlotte from Property Management Queenstown Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great all-rounder

Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Pros

Online access to software, can check bookings and guest details from anywhere
Clear calendar grid
Easy to get started
Support in NZ in the same time zone as us.

Cons

Missing a few features that would help us including:
A "dummy" line in the calendar so that we can easily move bookings around
Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder.
Lack of a standard registration form for check-in
Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type.
Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Many thanks for your review. We really appreciate your support. I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons. Thanks again for being such a great ResBook customer

February 2019

Nikki from Kitenga Luxury B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Long term Resbook User

Benefits are having everything in one booking system and linked to my other booking sites. I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :)

Pros

I like that all my bookings are in one place, I can access payments and keep everything together on one site

Cons

It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help'

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Hi Nikki, Thanks for your review and for highlighting where we can improve. You'll be pleased to know that we're rolling out a new online help system this week so that it is easier to use and find the answers you are looking for. Please don't hesitate to let the team know when you are talking to them if they need to explain somethign more clearly. I appreciate we can get caught up in the "jargon" but we're always happy to slow down and explain if we're not clear. Thanks again for your great review and for being a ResBook user.

March 2019

Kimberly from Stay Waiheke

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

MUST HAVE FOR ANY ACCOMMODATION PROVIDER!

We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook.

Pros

Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this.

Cons

All good. :-). No complaints. This is a very well thought out cloud based reservations management system.

February 2019

Denise from ArtHouse B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Need a great Channel Manager?

No double bookings!

Pros

We have been using Resbook for two and a half years and have to say it delivers all it promised! The most important feature is that it's reliable! Easy to use and reasonably intuitive. Good support when needed except it always happens to us at a weekend!

Cons

Think it's a bit pricey for small operators like us - 3 room B&B.

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Many thanks for your review. The team will reach out to you and check you're on the correct version as you may be paying for more features than you need. Compared to other leading systems we're very price competitive, so we're keen to make sure you're getting maximum value for money.

February 2019

Warren from Coast House Bed & Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Coast House Bed & Breakfast

Hopefully the channel manager overlap problems have been resolved. I would like to see immediate seven day a week 24 hour support from Tomahawk ( Resbook ) as is available with Booking.com and Airbnb so as to resolve issues that may occur during after hours and on weekends.

Pros

Simplicity of use. Overall excellent software in all facets of the channel manager

Cons

Channel Manager allowing two separate Airbnb reservations to overlap existing confirmed Booking.com reservations.

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Hello Warren, many thanks for your review of ResBook. We continue to work with our Channel Management partners to improve the integrations and reduce to opportunity for double bookings, but these can be a side effect of multi-channel distribution. Thanks again for your support and we'll continue to work hard to improve our services.

February 2019

John from Casa Aquila Boutique Bed and Breakfast

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Resbook review

This product and its introduction and support team have been awesome, thank you.

Pros

It is tailor made to the needs of a professional accommodation provider, and comes with competent and helpfull back up sopport.

Cons

No major concerns, we only had one issue that took some time to resolve, and that was getting the system to accommodate variable room rates for multiple stay bookings

Response from Tomahawk of Tomahawk Tourism Marketing

Replied February 2019

Hi John, Thank you so much for your lovely review. We appreciate your feedback and we look forward to having a healthy on-going relationship

January 2019

William from The Lindis

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Great customer service

Pros

Easy to setup and use for a small boutique hotel operation.

Customer service is outstanding, especially our rep- very attentive to emails and timely with responses.

Cons

Lack of some reporting , would like some further booking data - ie being bale to run a report on when bookings were entered into the system.

Response from Tomahawk of Tomahawk Tourism Marketing

Replied January 2019

Hi William, Thank you for taking the time to post a review. We are currently working on implementing more reporting functions. We will be in touch for some feedback. Regards The team at ResBook

March 2019

Alison from Awatea Country Bed and Breakfast

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money