ResBook is a cloud-based hotel management solution designed for small and midsize hotels. It offers channel management, booking management, rate management, housekeeping and customer relationship management (CRM) within a suite. It is suitable for bed and breakfasts, motels, lodges, hotel/condos and independent hotel businesses.
ResBook features a channel manager, which allows users to manage hotel bookings from different sources such as hotel websites, offline bookings and third-party booking websites such as Booking.com.
ResBook allows users to view the status of hotel rooms and schedule staff for cleaning activities. The system also records cleaning costs associated with rooms, which can then be charged to guests if needed.
ResBook includes customized reporting and dashboards, which allow users to create reports on agent commissions as well as pending, confirmed and cancelled bookings. The product integrates with third-party business software such as Xero, MailChimp, Wherewolf, TripAdvisor, Beany and DPS Payment Gateway.
Thomas from NFL Experience Times Square
Employees number: 51-200 employees
I was a fan of the uploading capabilities when groups were sending us the rooming lists we had to manage for groups utilizing the dorms during the summer hours. I led a team of about 20 people so being able to log in to resbook and look over who last made changes etc and and notes that were made was helpful
Lag time was sometimes an issue if too many users were on the program. This may have been less of a problem if the WIFI was better.
conrad from Pirate Haus Inn
Pros: Price, a la carte functionality, integration with siteminder and resonline channel managers (unable to test it personally though), Great network setup with a distributed cloud hosting contractor so update times are quick.
Not meant for the US. As of 2016, they only have one client, Belvederefireisland.com in the United States. Their sales/support team are just starting at 5PM Eastern time (9AM auckland, NZ time), when many of us have gone home for the day.
There is a 14 day trial program which sucks if you are in the US because there is a 3 day turnaround time to get questions answered. There is no meaningful trial/demo program besides 3 videos with incomplete information. The rate calendar function is clunky and time consuming, and weekend rates have to be added separately for each rate period, normal or seasonal, as a 'Special'. For an ideal rate setup, check out Little Hotelier.
Response: Tomahawk, Tomahawk Tourism Marketing
Date: May 2016
Many thanks for your review.
We agree that customer support for our US customers needs to be quicker. Thus we are opening our US office on 01 June 2016 (New Orleans based).
Weekend rates are easy to add - sorry we didn't get that article right in our support. Happy to have a team member call to discuss further!
Kate from Lime Tree Lodge
I have found this software to be user friendly, making it and easy to use reservation system.
We have had a few issues surrounding two of the channels. The support from the support team has been excellent, especially Marie - good follow up, knowledgeable, helpful and friendly.
Paulette from Stonehaven Homestay
Straightforward and easy to use. Many useful extras. Help desk really great which is so important for those like us who are not too clever with computers! Response times excellent. Friendly helpful staff.
Louis from Oxford Court Motel
Being one of their early customer and using their software for a few years now we have never found a fault with both their software and their customer service and ability to go above and beyond to please their clients. The easy of ability to use their system to maximize your property's earnings and with direct access to Resonline channel manager all in one there is no need to look anywhere else for your property needs. With the launch of Resbook v12 over the past few months it has even further proven that they are the ones to choose. Newer modulus, faster tracking, direct quoting and housekeeping functions, all come together to make Resbook V12 a great piece of software led by a number 1 team of dedicated support staff ready to assist at the drop of coin, what else could you ask for.
ken from crescent motel
This system has booking issues in all areas , firstly it will not keep a data base of your customers so the next time you customer books you have to enter all details again , everytime we were booked out it would overbook rooms , i would have to go into my channel manager to close rooms , check emails every hour then go to the booking channels themselves and check this system has cost me relocation costs with no remorse from RESBOOK ! you would call with nil responce , you would email with little responce , ease of use i would say poor customer service very poor ..... i have put up with this system for 11 months and i am about to change to another system hotelogix call me anytime on 0265525244 for further info !
Response: Tomahawk, Tomahawk Tourism Marketing
Date: January 2016
Hi Ken, Sorry you were so unhappy when you started with ResBook.
We hope now that you have been using the system for a couple of months it has been a benefit to your motel.
If we can do anything more to help improve your Resbook experience please let us know!