RezOvation Web from HomeAway is a cloud-based property management solution for the hospitality industry. The application is Mac compatible and can be accessed from smartphones or internet-enabled tablets. The solution enables innkeepers to automate daily tasks and increase occupancy through anywhere, anytime access. RezOvation's integrated suite provides functionality such as an online booking engine, front desk management, credit card processing, guest management, reporting and accounting. The solution helps travelers connect with the place to stay and book a customizable reservation.

RezOvation also offers integration with Facebook, allowing travelers to book directly from their user page. Once guests have booked their online reservations, staff can remind them about their future stay, special occasions and other details through automated emails.

RezOvation is PCI certified and meets all credit card security standards. It is suited for bed and breakfasts, lodges, inns, motels and smaller hotels. Support is provided via phone.

Admin
Admin

Admin

Mobile access

Mobile access

Flow chart

Flow chart

Reservations

Reservations

Add payment

Add payment

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8



30 Reviews of RezOvation Web

Overall rating

3.0 / 5 stars

Write a review

Showing 1 - 20 of 30 reviews

Start your review of RezOvation Web

Write a review

Keith Galloway from The Galloway House Inn

Type of Property:  Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Living in the Past

Pros

Nothing. I really can't say anything good. I asked about embedding Google tracking code for Google Hotels and Google Ads but it's not possible. Why?

Cons

I've been with them for a few years and nothing gets any better. The support is marginal at best. Only 4 images per room for my property is not enough.

Review Source

Tristin from Digital Age Marketing Inc

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A good start

Good software after you learn it.

Pros

Once you get over the hurdle of a high learning curve, this product has higher functionality and features than many of the other hosting softwares. They offer physical devices for onsite bookings and they software and carry over contacts and reservations from previous booking softwares. Great product.

Cons

I used to run the third party booking softwares of a small hotel in Santa Barbara, we picked up rezovation as an alternative from our native software. From the get go, this product is limited in information distribution and functionality. You can’t force push updates to your listings, and it’s hard to create promo codes and “weekend deals”. You need extensive learning time since the learning curve is high.

Review Source

kipp from Sea View Inn

Type of Property:  Bed & Breakfast

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Bring back desktop

Nothing but load time, I am so tired of seeing the blue scroll wheel of the load screen . I would hop on another product in a second if i found something that I knew worked better and I could easily transition.

Pros

Customer service is helpful. They are always pretty quick to get on the phone. Also they can typically resolve the problems you are having.

Cons

This cons box would be very small if they still allowed us to use the desk top version. I would not recommend the this product solely because of the lag. It is VERY maddening to try and operate a business while waiting on this program to load.

Review Source

Molida from Kchao & Kchao Holdings LLC

Type of Property:  Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Can be questionable

Pros

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

Cons

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

Review Source

Allison from Casa del Gavilan

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Find something else

Pros

There is not much to recommend this product

Cons

The system has developed some problems that affect my business and whenever I call to check on the status of any of the problems, I'm always told "it is being worked on". Well, I'm working on finding another product.

Review Source

David from The Columbia Inn at Peralynna

Type of Property:  Bed & Breakfast

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Bring back the desk top version! The cloud version is a waste of time.

Why would you make a great product ( Desktop version) and make it so inferior that you are in danger of loosing your entire base to a competitor that sees the problem and can deliver a system similar to look and feel of the old desktop version? We may have found another one , thank goodness.

Pros

Nothing good to say about the product. The tech support is wonderful- but they have heard it from everyone - bring back the desk top version!!!

Cons

Too slow, too cumbersome, not user friendly, list 90% of the functionality from the desk top version. HomeAway should ask for their money back from the software writers on the cloud version.

Review Source

Paul from Hillsdale House Inn

Type of Property:  Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good cloud based system, but pricey for Canadian properties.

Pros

Product is easy to configure and use in general. Great to have cloud based system with easy access from any computer.

Cons

Product is pricey when you want to connect to OTA's for Canadian properties due to exchange rates. Have found with recent update that some functionality has been lost, which is frustrating.

Review Source

TJ from Settlers Hospitality Group

Type of Property:  Resort

Number of employees:  201-500 employees

Ease-of-use

Functionality

February 2018

Easiest way to track reservations and bookings

Pros

User friendly, shows obvious important info on home screens, good looking interface. Best way to handle booking rooms

Review Source

clyde from Camaray Motel

Type of Property:  Motel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very poor as compared to their desktop version.

We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be)

Pros

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

Cons

As compared to their just retired desktop version, this new system has several problems.
1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up.
2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms."
3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest.
4. Increased clicks to accomplish almost everything compared to the old system.

Review Source

Harry from Claremont Inn & Winery

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Been with Rezovation from the Beginning when they were the only Boutique reservations system with online presence

If we could find a modern resovation system, that could take the History file from rezovation (it is a CSV file) we would consider moving. The customer history in this system keeps us with it.

Pros

Customers can book our hotel online and through 3rd parties pretty easily. It has been pretty stable over the years. Has some flexibility in packages, has a history feature for our customers. Changes can be made pretty quickly.

Cons

We have had to jury rig the system so much over the years (due to fuctionality limitiations) that it is now like the winchester mansion. Talks to nothing and requires microsoft silverlite - I have been told this will change soon. The moblie application is awful. Slow, it does not like serval changes to happen in a short period of time.

Review Source

Stephen from Prince Albert Guest House

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great Experience

HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-)

Pros

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

Review Source

Molida from Kchao & Kchao Holdings LLC

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Decent hotel software

Overall has all the general features and is decent software.

Pros

Pretty simple to understand once it's explained to you. Like that it is intergrated with bedandbreakfast.com as well as the majority of the third party booking sites and changing room rates reflect across all those third party sites.

Cons

The mobile app is a little difficult and not the same interface on android vs an iphone. Unable to view what rooms are available all at once on a map like youd see on the desktop version.

Review Source

Chris from Virgin Timber Resort

Type of Property:  Resort

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2017

Conceptually great but needs to be updated

The developer told us that an update was in progress so if they can keep the features and price while making it compatible with Chrome, Firefox, Safari, ect it will be great and I would rate it much higher.

Pros

It offers everything that we need, Booking online, tracking guests, room clean updates, adding on extra packages

Cons

It really needs to be updated. It only works in Internet Explorer right now which is a pain if you use a mac, even on a pc it can be really slow to load.

Review Source

Peggy from Ames Farm Inn

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

OK but would like some enhancements

Pros

It's pretty easy to use and I like the view of the occupancy summary. Customer support has always been easy to work with.

Cons

Lack of user controls and audit reporting. It is too easy to mistakenly move a reservation and there is no audit trail to see that it is done. Also I'd like to restrict deleting a reservation all together so it can only be cancelled but it's all or nothing. I'd like to give other users the ability to record payments but not book a reservation.

Review Source

Tristin from Mirabelle Inn

Type of Property:  Hotel Management Company

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Rezovations - To buy or not to buy?

The customer service is beyond amazing.

Pros

The UI/UX design of the application is great, and easy to use. The amount of analytics that they provide is overwhelming but extremely useful. The customer support is amazing, they screenshare your computer to find out exactly what is wrong or to teach you.

Cons

It is not compatible with google chrome or firefox on Mac. There are some issues with sending information and promotions and the time it takes to populate. But overall the product is great.

Tracey from Hoyt House Bed and Breakfast

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

The Worst!

Not worth the money!

Pros

It was already set up when we purchased the business.

Cons

Everything! The system crashes continuously, recently they merged with another company and it messed up my rates as well as cost me over a dozen bookings because it was showing we were booked when we were not. I found out when people showed up for our tea and told us they were sorry they couldn't stay with us because we were booked. Imagine my horror because we were not! And to make it worse, no one ever returns any calls. I continuously leave messages with no response. Now, I cannot run credit cards due to something between them and the merchants. Extremely frustrating and way too much down time with this program! Searching for a new software.

Sean from Ripplewood

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

7 years of pulling my hair out...

So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Pros

Ease of use.

Support is always available during normal business hours, and no wait time.

Customization of reports and letters.

Automated letters for reminders and follow-up with guests.

Excellent up-time.

No Night Audit process necessary.



Cons

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet.

Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check.
This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare.

I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times.

The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

Review Source: Capterra

Laurie from Brickmakers Bed & Breakfast

Type of Property:  Bed & Breakfast

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Rezovation causes my Internet explorer crash.

Pros

Not sure...it is similar to others in its good features like the calendar.

Cons

It does not interface with Airbnb. Connected with innpayment which does not accept American express. Innpayment has a bad system where if you don't enter info correctly it then wipes out all info and the guest has to start over from scratch...but it doesn't simply tell you that.

Bob from Riverdale Inn

Type of Property:  Bed & Breakfast

Ease-of-use

Customer support

Functionality

May 2016

Rezovation Web on the way DOWN

Pros

Product interfaces with other online services. Software has quite a few settings to customize to your business. Display is user friendly. Tech support does answer their phone and is informative.

Cons

Rezovation Web is unstable and locks up every other day. Rezovation Web "Help" tab goes to a 404 error screen so no help there.
The Home support is mainly advertising. The recommendation from tech support is to go to the user forum. The Forum is over 790 questions/complaints plus riddled with advertising spam. Useless.
Uses Microsoft's Silverlight so Windows 10 is not supported as Edge will not interface. Have to use old Internet Explorer to get software to work.

Herlinda from Hale 'Nalo Beach Rentals

Type of Property:  Vacation Rental

Ease-of-use

Customer support

Functionality

April 2016

Built on a software they KNEW was a lame duck: Silverlight

Pros

Attractive interface, and ease of use to the booking customer.

Cons

Lack of support, no weekend hours. If there is a problem with the software, talk to the hand.

There have been many suggestions by users that would improve this product. If you have a great suggestion, they tell you to put it on their "forum" to see how many other folks agree. If many do, then they'll consider it for implementation. Many MANY users have had great ideas, with many others in agreement, but is the improvement incorporated? Unfortunately, usually not, because Silverlight is incapable or their tech guys are too busy working on some other new development.

HEY! Make this one work first before busying yourselves with more developments.


Displaying 1 - 20 of 30 reviews