About rezStream

rezStream is property management solution specifically developed for independent hotels with a maximum room count of 150. It helps users automate day to day operations such as guest emailing, rate management, contactless check in and much more. The software also provides the necessary tools for dynamic pricing, secure credit card processing and analytics. It allows hotel staff to be on top of all their daily responsibilities and have more time to concentrate on the guests.


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62 Reviews of rezStream

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(41)

41

4 stars

(19)

19

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

November 2021

Sandy from Boyd Lodge

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

RezStream for Hospitality

They have been great to work with. In two years they have grown the product and continue to invest in updating and want to work with clients

Pros

Ease of use, ability to see needs on the main screen, ease to train new staff and limit their areas to view or alter information. The size of the company allows it to be very responsive to needs.

Cons

Flexibility in some reporting for staff - they are very good to work with however and are working on developing new areas and updates.

Reasons for Switching to rezStream

Flexibility and concerns about moving forward with a product that will be viable in the future needs of the business. Speed of Reservation Master was terrible.

Response from rezStream

Replied December 2021

Hi Sandy. Thank you so much for your review and for being a rezStream customer! I'm happy to see that we're providing a quality product and support for your business. As always, let us know if we can help with anything in the future. Stay tuned for more exciting new features!!!

November 2021

Lori from BUG-BEE HIVE RESORT INC

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2021

Very User Friendly

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Pros

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

Cons

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Reasons for Choosing rezStream

Cost.

Reasons for Switching to rezStream

While at a conference and talking to other colleagues, then visiting with RezStream and getting a tour of the software we thought this would be a good change for us to ultimately begin to take online bookings.

Response from rezStream

Replied November 2021

Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer!

December 2016

Steve from The Armstrong Hotel

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2016

Not ready for Prime Time

We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Pros

not much but it does do a decent job of capturing reservations but not much more.

Cons

It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

November 2021

Ernest from Riverside Campground & Cabins

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2021

A Simple Hospitality System

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

Pros

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

Cons

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Reasons for Switching to rezStream

You guys changed from a "local server," for keeping data, to the cloud.

Response from rezStream

Replied November 2021

Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day!

October 2020

Christie from Sugar Point Resort

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

RezStream is very user friendly. A great asset to our hospitality business!!!

Pros

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Cons

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

Reasons for Choosing rezStream

The support is the best. The program is so easy to use. The software fits perfectly with our resort's needs.

Reasons for Switching to rezStream

Switching was a no-brainer. My old software seemed antiquated and rezStream is very current and continually making upgrades. They listen to their user's needs.