RoomKeyPMS vs WebRezPro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.5 / 5
Value for Money
4.6 / 5
4.7 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
October 2, 2024
September 17, 2024
Pros/Cons
Pros
- Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.
- It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.
- RoomKey Insight page is very nice for getting certain reports/information. Advanced search is excellent.
Cons
- The user interface is terrible. It looks so outdated and customer service is terrible.
- I cannot block out the unit for my own use. I get a software database error.
- I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report.
Pros
- They have outstanding customer service. There is always someone there to explain and help when needed.
- Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.
- The system interfaces with our restaurant fairly well, which is nice for when guests want to charge their meal to their room. Overall, pretty good system.
Cons
- Now everything is puffy, seems cluttered with pulldown and pop ups. A pain for a busy front desk.
- Setting up the software was difficult for our group.
- I have never called for support (during working hours of course) and had no one answer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
