roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available. The software includes a hotel property management module (PMS), EMV credit card payment processing, a variety of configurable reports daily flash reporting and accounting exports and a booking engine.

Other features include channel management, a point of sale (POS) module, events and catering management, revenue management, customer relationship management, automation tools and various APIs and integrations.

roomMaster also includes features for front desk management, revenue and yield management, groups management and housekeeping and maintenance management. Additionally, the POS solution natively connects to roomMaster for bill-to-room features and centralized reporting and accounting.

roomMaster connects to online travel sites and to global distribution systems, allowing hoteliers to manage rates and inventory. The solution is also optimized for mobile bookings.  

Occupancy comparison
Occupancy comparison

Occupancy comparison

Current snapshot

Current snapshot

Charts and graphs

Charts and graphs

Folios

Folios

Room chart

Room chart

Printed folios

Printed folios

Supported Operating System(s):

Windows 7, Windows 8, Windows 10



47 Reviews of roomMaster

Overall rating

4.5 / 5 stars

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Michael from Brighton Savoy

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable

Pros

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Cons

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

November 2018

Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H.

Stacy from Inn of Acadia

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great product!

Easy to use, this program does it all when it comes to hotel management!

Pros

Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

Cons

Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

October 2018

Stacy, Thank you so much for taking the time to review roomMaster. Your feedback is much appreciated. Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that. Thank you again! Kent H.

Donald from Carlton Oaks Lodge

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Have been using RoomMaster for 6 years. Updates only make it easier to use.

Pros

The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Cons

The time out function. I understand it is necessary. But it should be set at a longer period of time.

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

May 2018

Donald, Thank you so much for your review. We are glad you find roomMaster easy to use and a great value. The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly. Thank you again! InnQuest Management Team

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

RoomMaster a great PMS for small independent hotels

Great for a small independent hotel.

Pros

The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.

Cons

The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

April 2018

Hi, Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature. Your feedback is very valuable and thank you for choosing roomMaster. Sincerely, InnQuest Team

Mindy from KRC

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I used innquest for about 2 years

Pros

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

April 2018

Mindy, Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients. We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster. Thank you, InnQuest Software

Joana from Tropica Island Resort, Fiji Island

Type of Property:  Resort

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Fast and Easy Service

Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .

Pros

Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc

Cons

At times its slow in connection or responding to the request you need to know on getting information from guest profiles.

Review Source

Anthony from Uncommon Hospitality

Type of Property:  Hotel Management Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Long set up but useful once active.

Pros

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Cons

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

Review Source

Response: Kent , InnQuest Canada

February 2018

Anthony, Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.

Cherie from Tropica Island Resort

Type of Property:  Resort

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Roommaster PMS Review

RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible.

Pros

Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN.

Cons

Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems.

Review Source

Response: Kent, InnQuest Canada

February 2018

Cherie. Thank you so much for your feedback. InnQuest is launching our Cloud version of roomMaster this month. We will be releasing this in phases starting in our US Market. Please stay tuned for more information on the release in your market. We have contacted your local reseller about the support issues you are experiencing and have requested an escalation and resolution. roomMaster already integrates with QuickBooks, Peachtree (CSV) and M3 Hotel Accounting. Is there another accounting system that you utilize? Please let us know, we are always evaluating adding new integrations.

Chris from Regency Inn

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Not designed with the end user in mind

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Review Source

Response: Kent, InnQuest Canada

February 2018

Chris, Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March. We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution. We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

April from Cottonwood Inn & Suites

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2017

Good property management software.

Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Review Source

Lora from Ouray Chalet Inn

Type of Property:  Motel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Solid Software for smaller properties

I have been very pleased with ,my decision to purchase RoomMaster back in 2002.

Pros

Program is windows based
not cloud based
always improving/expanding
easy to learn/teach
OTA/WebBook

Cons

Limits on reporting
SQL reporting difficult to create
some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them

Review Source

jenn from Golden Arrow

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

easy to work with

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Review Source

Andrew from Ortega National Parks, LLC

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Essential property management software

Pros

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Cons

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Review Source: Capterra

Response: InnQuest Software, InnQuest Canada

January 2018

Thanks for taking the time to review our product Andrew. We are pleased to read your detailed feedback, both the pros and cons sections help guide our future product enhancements. We are excited to launch our new Cloud based solution this spring as well, which comes from valued feedback just like yours.

Jonathan from Riley Hotel Group

Type of Property:  Hotel Management Company

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Solid, user-friendly PMS

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Review Source

Chris from Angel Hospitality

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Gets The Job Done

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Review Source

Response: Kimberly, InnQuest Canada

September 2017

Dear Chris, Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated. We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs. There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well. We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value. Thank you again for your review. We hope to speak with you soon. Sincerely, Kimberly Brewer Client Relationship Manager clientservices@innquest.com 813.288.4900

Steven from Colorado Chautauqua Association

Type of Property:  Lodge

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Destination Hospitality Management

Decent software that works well for managing a really popular destination hotel in the mountains.

Pros

Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Simple reservations
Excellent change journal/log
Price

Cons

Reporting could be improved, support is expensive. Significant software updates required to frequently

Review Source

peter from Farmers Daughter Hotel

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

August 2017

Innquest was sold - Support went down hill

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Review Source

Flemming from Oriental Beach Pearl Resort

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Worst experience ever

Stay away from this booking system.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.

Response: Kimberly , InnQuest Canada

May 2017

Dear Flemming, thank you for sharing your experience. After reading your review, we’re disappointed to hear that we failed to provide you with the great experience our clients typically have. We take your feedback seriously, and we’ll be sure to share this with our local reseller and support office in your area, as we continuously improve our customer service. We would love the opportunity to discuss your experience further over email or phone and help you resolve your concerns. Thank you again for your review. We hope to speak with you soon. Kimberly Brewer Client Relationship Manager Clientservice@innquest.com +1(813)288-4900

Hayden from Hayden's Hotel

Type of Property:  Lodge

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Room Master

I Love Room Master. Its Very Easy And Helpful For My Hotel!

Debbie Pomeroy from White Bay Villas

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

General Manager

We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros

Add on as you grow. Multipfacited

Cons

Not as flashy and as versatile as some of the online platforms.


Displaying 1 - 20 of 47 reviews