--- title: "roommaster Software Reviews, Demo & Pricing - 2026" description: "Review of roommaster Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/roommaster-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Property Management Apps Software](https://www.softwareadvice.com/property/management-apps-comparison/) / roommaster Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/roommaster-profile/alternatives/) # roommaster Review From $150/month 1 plan Wondering if roommaster is right for your organization? Our Property Management Apps Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview roommaster 4.3 [(130)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) Pricing Starting at $150.00 per month ### About roommaster roommaster (formerly innQuest) is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows. With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations. Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth. Wondering if roommaster is right for your organization? Our Property Management Apps Software selection experts can help you in 15 minutes or less. ## roommaster User Interface ## Popular roommaster Alternatives Main Product roommaster 4.3 [(130)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.20Value for money - 4.18Customer support - 4.07Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) 4.3 [(346)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 4.05Value for money - 4.03Customer support - 4.12Functionality Pricing Available upon request Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1614)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) 4.5 [(1311)](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.56Customer support - 4.37Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) 4.6 [(218)](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.61Value for money - 4.77Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) 4.7 [(118)](https://www.softwareadvice.com/vacation-rental/rezstream-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.81Customer support - 4.63Functionality Pricing Starting at $95.00 per month Get Price ## roommaster Pricing and Plans Starting price: $150.00 per month Free Trial Free Version Starter Package $150.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## roommaster Features - Features of roommaster Access Controls/Permissions Accounting Activities Booking Activity Dashboard Alerts/Notifications API Availability Indicator Availability Management Billing & Invoicing Billing Rate Management Booking Management Booking Notes Built-in Accounting Calendar Management Calendar Sync Channel Analytics Channel Management Communications Management Contact Management Credit Card Processing CRM Customer Database Customer History Customer Support Customizable Branding Customizable Fields Customizable Reports Customizable Templates Data Import/Export Data Synchronization Discount Management Document Management Drag & Drop Dynamic Pricing Electronic Payments Email Management Email Templates Employee Management Event Calendar Extended Stay Financial Management Front Desk Management GDS/OTA Integration Group Reservations Guest Check-in/Check-out Guest Experience Management Housekeeping Management Inventory Control Inventory Management Loyalty Program Maintenance Management Maintenance Scheduling Marketing Automation Mobile Access Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Channel Sync Multi-Location Multi-Property Online Booking Partner Management Payment Processing Point of Sale (POS) Price/Margin Management Promotions Management Rate Management Real-Time Data Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Reservations Management Restriction Management Revenue Management Room Booking Room Inventory Search/Filter Single Property Spa/Activity Management Task Management Template Management Third Party Booking Third-Party Integrations User Management Website Integration Website Management Work Order Management ## roommaster Integrations QuickBooks Online Advanced Integration rated undefined from -1 review Sage 50 Accounting Integration rated undefined from -1 review Seekda Integration rated undefined from -1 review STAAH Channel Manager Integration rated undefined from -1 review ## roommaster User Reviews ## roommaster customer ratings - Overall rating: 4.3/5 - Total reviews: 130 ### Rating distribution - 5 stars: 73 reviews (56%) - 4 stars: 36 reviews (28%) - 3 stars: 14 reviews (11%) - 2 stars: 5 reviews (4%) - 1 star: 2 reviews (2%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.2/5 - Functionality: 4.1/5 --- ### The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget - Overall rating: 5/5 - Reviewer: Maxwell P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes. #### Cons The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need. #### Reasons for choosing roommaster Overall pricing was more on par with what we were looking for and the added services were included with Roommaster vs "a la carte" #### Reasons for switching to roommaster Due to changing flags from Branded to Independent and the cost involved #### Vendor response Thank you, Maxwell. We're glad roommaster delivers the value and reliability your team counts on. Your feedback on the interface is noted, we're continuously investing in roommaster as a modern cloud PMS, and the interface is firmly on our roadmap. Replied March 2026 --- ### Smooth onboarding and fantastic customer service! - Overall rating: 4/5 - Reviewer: Chelesa O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt. #### Cons The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done. #### Reasons for switching to roommaster Cloudbeds support to be very slow and unhelpful, which made resolving issues frustrating. Need more improvement when it comes to the accounting stuff as well. #### Vendor response Thank you, Chelsea. We're glad the onboarding experience set your team up well and that our support team has been there when you need them. Your feedback on the interface is appreciated. We're continuously investing in roommaster as a modern cloud PMS, and improving the user experience is firmly on our roadmap. Replied March 2026 --- ### Gets The Job Done - Overall rating: 3/5 - Reviewer: Chris H. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well. #### Cons It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive. #### Vendor response Hi Chris, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found roommaster easy to use and that our support team has been helpful when you’ve needed assistance. We also appreciate your comments regarding reporting and feature depth. Feedback like this is valuable as we continue improving the platform and expanding its capabilities for hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel operations and reporting needs. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Great Engine - Overall rating: 4/5 - Reviewer: Telma A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good with exception on issues on payment taking too long to be resolved. The system mis easy to navigate and almost self explanatory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate. #### Cons Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company. #### Reasons for switching to roommaster Opera was not a strong application, many issues. #### Vendor response Thank you, Telma. We're glad roommaster's ease of use and intuitive reporting are making a difference for your team's day-to-day operations. We understand how critical fast payment resolution is for a management company, and we take that seriously. Please reach out to us at support@roommaster.com so we can look into this directly. Replied March 2026 --- ### roomMaster Anywhere is vital to our business but could be improved - Overall rating: 4/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming. #### Cons Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking. #### Reasons for choosing roommaster They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know! #### Reasons for switching to roommaster It was necessary because they were switching to a 'Cloud Based' sytem. #### Vendor response Thank you, Michael. We're glad roommaster's remote accessibility and reporting flexibility are working well for your operations. Your detailed feedback on billing workflows and folio management is genuinely valuable and will be shared with our product team. For any immediate concerns, please reach out to us at support@roommaster.com and we'll be happy to help. Replied March 2026 --- ### Reliable PMS with Quick Support and Regular Improvements - Overall rating: 4/5 - Reviewer: Aaron J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations. #### Cons The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems. #### Vendor response Thank you, Aaron. Five years of reliable performance across multiple properties is exactly what roommaster is built to deliver, and we're glad our support team continues to meet your expectations. Your feedback on the interface is well noted, we're continuously investing in roommaster as a modern cloud PMS, and UI improvements are firmly on our roadmap. Replied March 2026 --- ### Would Recommend - Overall rating: 4/5 - Reviewer: Doreen D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Installations for Premier and then Cloud were wonky. Took some time to get it installed property, but overall product meets the need. Customer service is okay - most tickets answered quickly enough. We have been a RM customer for many years. We know what to expect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams. #### Cons Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time. #### Vendor response Thank you, Doreen. We're glad multi-device access, payments, and group blocks continue to add real value for your booking team. Your feedback on session timeouts and help navigation is noted these are exactly the kinds of details that matter in a busy reservations environment, and we'll make sure they reach our product team. Replied March 2026 --- ### Roommaster is efficient and straightforward - Overall rating: 5/5 - Reviewer: Barrett D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed my experience with Roommaster. I have been working with RoomMaster for a little more than 3 years and the system seems to be improving with each update. I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved. #### Cons One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old. #### Vendor response Thank you, Barrett. We're glad roommaster's check-in workflow and support experience work well for your team. The payment sync concern is something we'd like to address directly, please reach out to us at support@roommaster.com and we'll look into it. Replied March 2026 --- ### Integration and innovation for our hotel - Overall rating: 5/5 - Reviewer: Isabel G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service. #### Cons What we do not really like is the technical support lines because rarely we can find someone fast in the line. #### Vendor response Thank you, Isabel. We're glad roommaster's integrated platform supports your team in delivering personalised guest experiences. We're continuously investing in roommaster as a modern cloud PMS, including improving our support response times. We value your input as we continue to grow. Replied March 2026 --- ### Room Master Feedback - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice! #### Cons Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. #### Vendor response Thank you, Jessica. We're glad roommaster's organisational tools and reporting capabilities are working well for your reservations team. We take reliability seriously, and the stability concerns you've raised are noted. We're continuously investing in roommaster as a modern cloud PMS to address these. Please reach out at support@roommaster.com if issues persist. Replied March 2026 --- Showing 1 - 10 of 130 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) ## roommaster Popular Comparisons [Cloudbeds vs roommaster](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/roommaster/)[Hostaway vs roommaster](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/roommaster/)[Lodgify vs roommaster](https://www.softwareadvice.com/hotel-management/lodgify-profile/vs/roommaster/)[WebRezPro vs roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/vs/webrezpro/)[rezStream vs roommaster](https://www.softwareadvice.com/vacation-rental/rezstream-profile/vs/roommaster/)[Guesty vs roommaster](https://www.softwareadvice.com/hotel-management/guesty-profile/vs/roommaster/)[Amenitiz vs roommaster](https://www.softwareadvice.com/hotel-management/amenitiz-profile/vs/roommaster/)[Hotelizer vs roommaster](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/vs/roommaster/)[ResNexus vs roommaster](https://www.softwareadvice.com/hotel-management/resnexus-profile/vs/roommaster/)[Peek Pro vs roommaster](https://www.softwareadvice.com/scheduling/peek-pro-profile/vs/roommaster/)[eviivo vs roommaster](https://www.softwareadvice.com/hotel-management/eviivo-profile/vs/roommaster/)[Little Hotelier vs roommaster](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/vs/roommaster/)[SiteMinder vs roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/vs/site-minder/)[Mews vs roommaster](https://www.softwareadvice.com/hotel-management/mews-commander-profile/vs/roommaster/)[ThinkReservations vs roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/vs/thinkreservations/) [Compare All Alternatives](https://www.softwareadvice.com/hotel-management/roommaster-profile/alternatives/) ## Other Top Recommended Property Management Apps Software [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) **4.6** (643) Recently recommended **117** times [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) **4.5** (2234) Recently recommended **104** times [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/) **4.2** (334) Recently recommended **93** times [Condo Control](https://www.softwareadvice.com/property/condo-control-central-profile/) **4.7** (245) Recently recommended **60** times Stuck Between Options? 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