roomMaster Software


 

roomMaster from InnQuest Software is a Windows-based property management solution designed for the hotel and hospitality market. The scalable solution is suitable for small bed and breakfasts to large resorts.

roomMaster offers a fully integrated suite that includes front office and property management, central reservations, housekeeping, an online booking engine, guest relations management, core accounting and maintenance management. The import/export wizard can be used to move key data such as guest profiles, accounts, invoices and travel agent info. roomMaster also comes with over 130 report templates to track and record essential information about the property.

roomMaster displays complete reservation functionality and the room availability up to two weeks in advance on a single screen.The rate quoting tool can be used to generate customizable quotes for daily, weekly, monthly or package bookings. The system will generate a confirmation letter that can be printed or emailed (for paperless offices). roomMaster interfaces with many popular GDS vendors, including TravelCLICK and InnTopia. The solution can also be directly linked to Booking.com and Expedia to capture online bookings.

 

roomMaster - Occupancy comparison
 
  • roomMaster - Occupancy comparison
    Occupancy comparison
  • roomMaster - Current snapshot
    Current snapshot
  • roomMaster - Charts and graphs
    Charts and graphs
  • roomMaster - Folios
    Folios
  • roomMaster - Room chart
    Room chart
  • roomMaster - Printed folios
    Printed folios
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

38 Reviews of roomMaster

 

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Software Advice Reviews (33)
More Reviews (5)

Showing 1-20 of 33

April from Cottonwood Inn & Suites
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Good property management software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Review Source
 
 

Lora from Ouray Chalet Inn
Specialty: Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Solid Software for smaller properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very pleased with ,my decision to purchase RoomMaster back in 2002.

Pros

Program is windows based
not cloud based
always improving/expanding
easy to learn/teach
OTA/WebBook

Cons

Limits on reporting
SQL reporting difficult to create
some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them

Review Source
 
 

jenn from Golden Arrow
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Review Source
 
 

Jonathan from Riley Hotel Group
Specialty: Hotel Management Company
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Solid, user-friendly PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Review Source
 
 

Chris from Angel Hospitality
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Review Source
 
 

Steven from Colorado Chautauqua Association
Specialty: Lodge
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Destination Hospitality Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Decent software that works well for managing a really popular destination hotel in the mountains.

Pros

Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Simple reservations
Excellent change journal/log
Price

Cons

Reporting could be improved, support is expensive. Significant software updates required to frequently

Review Source
 
 

peter from Farmers Daughter Hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Innquest was sold - Support went down hill

Ease-of-use

Functionality

Product Quality

Customer Support

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Review Source
 
 

Flemming from Oriental Beach Pearl Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Worst experience ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away from this booking system.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.

  Response: Kimberly , InnQuest Canada

Date: May 2017

May 2017

 

Dear Flemming, thank you for sharing your experience. After reading your review, we’re disappointed to hear that we failed to provide you with the great experience our clients typically have.

We take your feedback seriously, and we’ll be sure to share this with our local reseller and support office in your area, as we continuously improve our customer service. We would love the opportunity to discuss your experience further over email or phone and help you resolve your concerns.

Thank you again for your review. We hope to speak with you soon.

Kimberly Brewer
Client Relationship Manager
Clientservice@innquest.com
+1(813)288-4900

 
 

Hayden from Hayden's Hotel
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Room Master

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I Love Room Master. Its Very Easy And Helpful For My Hotel!

 
 

Debbie Pomeroy from White Bay Villas
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

General Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros

Add on as you grow. Multipfacited

Cons

Not as flashy and as versatile as some of the online platforms.

Advice to Others

Look at your needs. We wanted a server. We wanted options with mobile, remote and networking. We wanted to add on as we go. We wanted to work with different third parties. It had all the complicated options with scheduling, with tracking, with growth. Excellent option.

 
 

Vicki from National Shrine of The Divine Mercy
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Shrine Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better.

Pros

We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking.

Cons

I would like to be able to email from the program.

Advice to Others

Please take time and search for what works for your company and do try the demos they help us a lot.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out.

Pros

Everything in one place all organized

Cons

None found

Advice to Others

Very nice to see everything in one place.

 
 

Tony from Heidi's Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Functional & Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can teach your onsite staff to use this software to check in/out in 10 mins.

Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel.

It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks.

 
 

Christy from The Sands of Treasure Island
Specialty: Amusement Park

September 2016

September 2016

making reservations works well but the audit process is not user frien

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay.
extra features housekeeping logs worked good.

Likes Least

running the audit. the spreadsheets are not very friendly

Recommendations

I've used 5 different software programs and this particular one I would not suggest to any hotel.

 
 

Vitaliy from B&B Lounge
Specialty: Extended-stay

July 2016

July 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use.

Likes Least

We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing

Recommendations

It is modular software, so check all modules applicable to your business

 
 

Andrea from Americourt Hotel
Specialty: Hotel / Resort

May 2016

May 2016

Very functionable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic.

Likes Least

It is complex and hard to learn and teach. But once you learn the system you will love it.

Recommendations

I recommend this software. Never any issues until my hotel became an extended stay property . However for regular day to day business it is great, especially the managerial functions.

 
 

Mike from Kaliko Beach Club, Haiti
Specialty: Independent Hotel

May 2016

May 2016

Pioneer in Haiti

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Affordable, Accurate data needed by all departments, G.M., and owners. Super Technical Support.

Likes Least

Do I have to write something here? Ok, Vendor? Curtis y, honesty, accuracy, and always there when needed.

Recommendations

Most important is to see value of money paid. and how fast and easy you have access to Customer Support. In both cases, I found it beneficial to our property and sincerely paid in one month for the cost of purchasing the software!

 
 

Craig from Irving House at Harvard
Specialty: Bed & Breakfast

May 2016

May 2016

Roommaster has been 90% great

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer service is great and their software for the most part is easy to use.

Likes Least

The process of changing rates is very cumbersome. Also, reservations with a room move are very difficult.

Recommendations

Make sure the software can do what you need. We use it for a small property. Not sure how good it is for larger hotels.

 
 

Jeff from Qupqugiaq Inn
Specialty: Independent Hotel

April 2016

April 2016

Poor, unintuitive and hard to use interface

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a reliable professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of addons for door locks, point of sale, etc. Until now there was no charge for bookings using their online booking engine.

Likes Least

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive.

Overall, we’ve found the system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

Recommendations

Check the real amounts you will pay for daily use of roomMaster, including the required interface to third party sites like Expedia and Booking.com. Other software has a direct connection to those sites, saving all of those funds. Also take into account the ongoing costs of the new online booking engine, and the service contract. And keep in mind that there are many products with a far more intuitive and easy to access interface.

 
 

Jean Francois from Paragon Saigon Hotel
Specialty: Hotel Management Company

March 2015

March 2015

Have used Roomaster for over 15 years in many different countries

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Likes Least

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Recommendations

You will not find a software offering the same features, easy to use capability, stability, and reliability even for a much higher price. I have no doubt that you will be convinced about it after downloading and testing their full version and free demo.

 
 
 
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Showing 1-5 of 5

Andrew from Ortega National Parks, LLC

September 2017

September 2017

Essential property management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Cons

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Review Source: Capterra
 

Joe from Uprising Beach Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Best for Small Resorts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.

I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.

I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....

Would rate Room Master 10/10

Pros

¿ Group Management
¿ Marketing Management
¿ Online Booking
¿ Reservations Management
reports are too detailed

Cons

IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Advice to Others

Its the Best and would recommend to those that is less than 100 inventory.
Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master

Review Source: Capterra
 

Stefano from M group management
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Great functionality for very very fair price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is.

You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Pros

-price
-feature rich software
-customer support answers the phone and not an answering machine

Cons

- My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it

Advice to Others

- Get 3-4 quotes before making a choice, you will see you get the same quality features as the other guys for fraction of the price and YES the support is USA based.

Review Source: Capterra
 

Richard from Hotel B
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Great software & value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Pros

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Cons

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Advice to Others

Try the free demo!

Review Source: Capterra
 

Geoff from Qupqugiaq Inn

April 2016

April 2016

Unintuitive interface and high ongoing costs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission).

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive.

Review Source: Capterra