roomMaster Software


 

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available. The software includes a hotel property management module (PMS), EMV credit card payment processing, a variety of configurable reports daily flash reporting and accounting exports and a booking engine.

Other features include channel management, a point of sale (POS) module, events and catering management, revenue management, customer relationship management, automation tools and various APIs and integrations.

roomMaster also includes features for front desk management, revenue and yield management, groups management and housekeeping and maintenance management. Additionally, the POS solution natively connects to roomMaster for bill-to-room features and centralized reporting and accounting.

roomMaster connects to online travel sites and to global distribution systems, allowing hoteliers to manage rates and inventory. The solution is also optimized for mobile bookings.  

 

roomMaster - Occupancy comparison
 
  • roomMaster - Occupancy comparison
    Occupancy comparison
  • roomMaster - Current snapshot
    Current snapshot
  • roomMaster - Charts and graphs
    Charts and graphs
  • roomMaster - Folios
    Folios
  • roomMaster - Room chart
    Room chart
  • roomMaster - Printed folios
    Printed folios
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

45 Reviews of roomMaster

 

Start your review of roomMaster

Click to start
https://www.softwareadvice.com/hotel-management/roommaster-review/
Software Advice Reviews (37)
More Reviews (8)

Showing 1-20 of 37

Joana from Tropica Island Resort, Fiji Island
Specialty: Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Fast and Easy Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .

Pros

Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc

Cons

At times its slow in connection or responding to the request you need to know on getting information from guest profiles.

Review Source
 
 

Anthony from Uncommon Hospitality
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Long set up but useful once active.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Cons

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

Review Source

  Response: Kent , InnQuest Canada

Date: February 2018

February 2018

 

Anthony,

Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.

 
 

Cherie from Tropica Island Resort
Specialty: Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Roommaster PMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible.

Pros

Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN.

Cons

Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems.

Review Source

  Response: Kent, InnQuest Canada

Date: February 2018

February 2018

 

Cherie.

Thank you so much for your feedback. InnQuest is launching our Cloud version of roomMaster this month. We will be releasing this in phases starting in our US Market. Please stay tuned for more information on the release in your market.

We have contacted your local reseller about the support issues you are experiencing and have requested an escalation and resolution.

roomMaster already integrates with QuickBooks, Peachtree (CSV) and M3 Hotel Accounting. Is there another accounting system that you utilize? Please let us know, we are always evaluating adding new integrations.

 
 

Chris from Regency Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Not designed with the end user in mind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Review Source

  Response: Kent, InnQuest Canada

Date: February 2018

February 2018

 

Chris,

Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March.

We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution.

We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

 
 

April from Cottonwood Inn & Suites
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Good property management software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Review Source
 
 

Lora from Ouray Chalet Inn
Specialty: Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Solid Software for smaller properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very pleased with ,my decision to purchase RoomMaster back in 2002.

Pros

Program is windows based
not cloud based
always improving/expanding
easy to learn/teach
OTA/WebBook

Cons

Limits on reporting
SQL reporting difficult to create
some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them

Review Source
 
 

jenn from Golden Arrow
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Review Source
 
 

Jonathan from Riley Hotel Group
Specialty: Hotel Management Company
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Solid, user-friendly PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Review Source
 
 

Chris from Angel Hospitality
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Review Source

  Response: Kimberly, InnQuest Canada

Date: September 2017

September 2017

 

Dear Chris,

Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.

We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.

There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.

We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.

Thank you again for your review. We hope to speak with you soon.

Sincerely,

Kimberly Brewer
Client Relationship Manager
clientservices@innquest.com
813.288.4900

 
 

Steven from Colorado Chautauqua Association
Specialty: Lodge
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Destination Hospitality Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Decent software that works well for managing a really popular destination hotel in the mountains.

Pros

Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Simple reservations
Excellent change journal/log
Price

Cons

Reporting could be improved, support is expensive. Significant software updates required to frequently

Review Source
 
 

peter from Farmers Daughter Hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Innquest was sold - Support went down hill

Ease-of-use

Functionality

Product Quality

Customer Support

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Review Source
 
 

Flemming from Oriental Beach Pearl Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Worst experience ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away from this booking system.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.

  Response: Kimberly , InnQuest Canada

Date: May 2017

May 2017

 

Dear Flemming, thank you for sharing your experience. After reading your review, we’re disappointed to hear that we failed to provide you with the great experience our clients typically have.

We take your feedback seriously, and we’ll be sure to share this with our local reseller and support office in your area, as we continuously improve our customer service. We would love the opportunity to discuss your experience further over email or phone and help you resolve your concerns.

Thank you again for your review. We hope to speak with you soon.

Kimberly Brewer
Client Relationship Manager
Clientservice@innquest.com
+1(813)288-4900

 
 

Hayden from Hayden's Hotel
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Room Master

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I Love Room Master. Its Very Easy And Helpful For My Hotel!

 
 

Debbie Pomeroy from White Bay Villas
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

General Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros

Add on as you grow. Multipfacited

Cons

Not as flashy and as versatile as some of the online platforms.

Advice to Others

Look at your needs. We wanted a server. We wanted options with mobile, remote and networking. We wanted to add on as we go. We wanted to work with different third parties. It had all the complicated options with scheduling, with tracking, with growth. Excellent option.

 
 

Vicki from National Shrine of The Divine Mercy
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Shrine Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better.

Pros

We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking.

Cons

I would like to be able to email from the program.

Advice to Others

Please take time and search for what works for your company and do try the demos they help us a lot.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out.

Pros

Everything in one place all organized

Cons

None found

Advice to Others

Very nice to see everything in one place.

 
 

Tony from Heidi's Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Functional & Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can teach your onsite staff to use this software to check in/out in 10 mins.

Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel.

It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks.

 
 

Christy from The Sands of Treasure Island
Specialty: Amusement Park

September 2016

September 2016

making reservations works well but the audit process is not user frien

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay.
extra features housekeeping logs worked good.

Likes Least

running the audit. the spreadsheets are not very friendly

Recommendations

I've used 5 different software programs and this particular one I would not suggest to any hotel.

 
 

Vitaliy from B&B Lounge
Specialty: Extended-stay

July 2016

July 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use.

Likes Least

We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing

Recommendations

It is modular software, so check all modules applicable to your business

 
 

Andrea from Americourt Hotel
Specialty: Hotel / Resort

May 2016

May 2016

Very functionable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic.

Likes Least

It is complex and hard to learn and teach. But once you learn the system you will love it.

Recommendations

I recommend this software. Never any issues until my hotel became an extended stay property . However for regular day to day business it is great, especially the managerial functions.

 
 
 
Write a Review
Showing 1-8 of 8

Donald from Carlton Oaks Lodge

May 2018

May 2018

Have been using RoomMaster for 6 years. Updates only make it easier to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Cons

The time out function. I understand it is necessary. But it should be set at a longer period of time.

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: May 2018

May 2018

 

Donald,

Thank you so much for your review. We are glad you find roomMaster easy to use and a great value.

The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly.

Thank you again!

InnQuest Management Team

 


April 2018

April 2018

RoomMaster a great PMS for small independent hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for a small independent hotel.

Pros

The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.

Cons

The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: April 2018

April 2018

 

Hi,

Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature.

Your feedback is very valuable and thank you for choosing roomMaster.

Sincerely,

InnQuest Team

 

Mindy from KRC

April 2018

April 2018

I used innquest for about 2 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: April 2018

April 2018

 

Mindy,

Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients.

We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster.

Thank you,

InnQuest Software

 

Andrew from Ortega National Parks, LLC

September 2017

September 2017

Essential property management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Cons

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: January 2018

January 2018

 

Thanks for taking the time to review our product Andrew. We are pleased to read your detailed feedback, both the pros and cons sections help guide our future product enhancements. We are excited to launch our new Cloud based solution this spring as well, which comes from valued feedback just like yours.

 

Joe from Uprising Beach Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Best for Small Resorts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.

I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.

I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....

Would rate Room Master 10/10

Pros

¿ Group Management
¿ Marketing Management
¿ Online Booking
¿ Reservations Management
reports are too detailed

Cons

IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Advice to Others

Its the Best and would recommend to those that is less than 100 inventory.
Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: January 2018

January 2018

 

Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!

 

Stefano from M group management
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Great functionality for very very fair price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is.

You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Pros

-price
-feature rich software
-customer support answers the phone and not an answering machine

Cons

- My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it

Advice to Others

- Get 3-4 quotes before making a choice, you will see you get the same quality features as the other guys for fraction of the price and YES the support is USA based.

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: January 2018

January 2018

 

Stefano your feedback is great, glad to see we are helping you with some savings to support your plans with a marketing campaign, and that the channel manager and the online booking engine are delivering value. Thank you very much for your continued business, we do appreciate it.

 

Richard from Hotel B
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Great software & value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Pros

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Cons

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Advice to Others

Try the free demo!

Review Source: Capterra

  Response: InnQuest Software, InnQuest Canada

Date: January 2018

January 2018

 

Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time.

 

Geoff from Qupqugiaq Inn

April 2016

April 2016

Unintuitive interface and high ongoing costs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission).

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive.

Review Source: Capterra