--- title: "roommaster Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of roommaster. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if roommaster is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Apps Software](https://www.softwareadvice.com/property/management-apps-comparison/) / [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) / roommaster Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/roommaster-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/roommaster-profile/alternatives/) # roommaster User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 73 reviews (56%) - 4 stars: 36 reviews (28%) - 3 stars: 14 reviews (11%) - 2 stars: 5 reviews (4%) - 1 star: 2 reviews (2%) ### Most mentioned pros - You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. - Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. - What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service. ### Most mentioned cons - Sometimes when there is an issue on payment, it takes many days to get fixed. - Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. - They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. ## roommaster customer reviews Showing reviews 1-25 of 130 (page 1). ### The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget - Overall rating: 5/5 - Reviewer: Maxwell P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes. #### Cons The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need. #### Reasons for choosing roommaster Overall pricing was more on par with what we were looking for and the added services were included with Roommaster vs "a la carte" #### Reasons for switching to roommaster Due to changing flags from Branded to Independent and the cost involved #### Vendor response Thank you, Maxwell. We're glad roommaster delivers the value and reliability your team counts on. Your feedback on the interface is noted, we're continuously investing in roommaster as a modern cloud PMS, and the interface is firmly on our roadmap. Replied March 2026 --- ### Smooth onboarding and fantastic customer service! - Overall rating: 4/5 - Reviewer: Chelesa O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt. #### Cons The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done. #### Reasons for switching to roommaster Cloudbeds support to be very slow and unhelpful, which made resolving issues frustrating. Need more improvement when it comes to the accounting stuff as well. #### Vendor response Thank you, Chelsea. We're glad the onboarding experience set your team up well and that our support team has been there when you need them. Your feedback on the interface is appreciated. We're continuously investing in roommaster as a modern cloud PMS, and improving the user experience is firmly on our roadmap. Replied March 2026 --- ### Overbooking is simply not a problem anymore - Overall rating: 5/5 - Reviewer: Tom B. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with roommaster has been very positive. It has been a reliable solution for our needs, and the implementation and day-to-day use have been straightforward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Channel management in roommaster is accurate and fast. Zero overbookings in seven months. The AI revenue tools and direct booking performance are strong too. Really solid hotel software. #### Cons Honestly, can't think of anything. We've been happy with the overall experience. The system has worked well for what we needed, and we haven't run into any major issue --- ### Gets The Job Done - Overall rating: 3/5 - Reviewer: Chris H. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well. #### Cons It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive. #### Vendor response Hi Chris, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found roommaster easy to use and that our support team has been helpful when you’ve needed assistance. We also appreciate your comments regarding reporting and feature depth. Feedback like this is valuable as we continue improving the platform and expanding its capabilities for hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel operations and reporting needs. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Great Engine - Overall rating: 4/5 - Reviewer: Telma A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good with exception on issues on payment taking too long to be resolved. The system mis easy to navigate and almost self explanatory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate. #### Cons Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company. #### Reasons for switching to roommaster Opera was not a strong application, many issues. #### Vendor response Thank you, Telma. We're glad roommaster's ease of use and intuitive reporting are making a difference for your team's day-to-day operations. We understand how critical fast payment resolution is for a management company, and we take that seriously. Please reach out to us at support@roommaster.com so we can look into this directly. Replied March 2026 --- ### roomMaster Anywhere is vital to our business but could be improved - Overall rating: 4/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming. #### Cons Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking. #### Reasons for choosing roommaster They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know! #### Reasons for switching to roommaster It was necessary because they were switching to a 'Cloud Based' sytem. #### Vendor response Thank you, Michael. We're glad roommaster's remote accessibility and reporting flexibility are working well for your operations. Your detailed feedback on billing workflows and folio management is genuinely valuable and will be shared with our product team. For any immediate concerns, please reach out to us at support@roommaster.com and we'll be happy to help. Replied March 2026 --- ### Reliable PMS with Quick Support and Regular Improvements - Overall rating: 4/5 - Reviewer: Aaron J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations. #### Cons The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems. #### Vendor response Thank you, Aaron. Five years of reliable performance across multiple properties is exactly what roommaster is built to deliver, and we're glad our support team continues to meet your expectations. Your feedback on the interface is well noted, we're continuously investing in roommaster as a modern cloud PMS, and UI improvements are firmly on our roadmap. Replied March 2026 --- ### Would Recommend - Overall rating: 4/5 - Reviewer: Doreen D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Installations for Premier and then Cloud were wonky. Took some time to get it installed property, but overall product meets the need. Customer service is okay - most tickets answered quickly enough. We have been a RM customer for many years. We know what to expect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams. #### Cons Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time. #### Vendor response Thank you, Doreen. We're glad multi-device access, payments, and group blocks continue to add real value for your booking team. Your feedback on session timeouts and help navigation is noted these are exactly the kinds of details that matter in a busy reservations environment, and we'll make sure they reach our product team. Replied March 2026 --- ### Roommaster is efficient and straightforward - Overall rating: 5/5 - Reviewer: Barrett D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed my experience with Roommaster. I have been working with RoomMaster for a little more than 3 years and the system seems to be improving with each update. I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved. #### Cons One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old. #### Vendor response Thank you, Barrett. We're glad roommaster's check-in workflow and support experience work well for your team. The payment sync concern is something we'd like to address directly, please reach out to us at support@roommaster.com and we'll look into it. Replied March 2026 --- ### Solid PMS with great IT support - Overall rating: 4/5 - Reviewer: Tabitha I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. [sensitive content hidden] has been top notch - she is kind, courteous and explains applications. #### Cons Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. #### Vendor response Thank you, Tabitha. Six years of solid, uninterrupted performance is a testament to what roommaster is built for, and we're glad our support team continues to deliver for your revenue operations. Your feedback on pop-up window sizing is noted. We're continuously investing in roommaster as a modern cloud PMS, and UI refinements are part of that journey. Replied March 2026 --- ### Good product for small hotels, - Overall rating: 4/5 - Reviewer: Emma K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good product, cloud works great but too expensive so changing software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use, easy to train, simple revenue management included #### Cons Cloud is far too expensive No multi property feature Not enough advancement in this changing world #### Reasons for switching to roommaster Ease of room master #### Vendor response Thank you, Emma. We're glad roommaster's ease of use and training simplicity continue to work well for your team. Your feedback on multi-property capabilities and product advancement is valued. As a modern, AI-powered, cloud-native PMS, roommaster is continuously evolving to meet the needs of growing hotel operations. We'd welcome a conversation at support@roommaster.com. Replied March 2026 --- ### Great Product - Overall rating: 4/5 - Reviewer: Colin W. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame. Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is. I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening! Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use & access #### Cons Couple of development requests not addressed, but generally little to complain about #### Vendor response Hi Colin, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that the platform has supported your operations since implementation. It’s also great to know that our support team has been responsive and helpful along the way. We appreciate your feedback regarding development requests as well, and insights like this help guide how we continue improving the platform. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Roommaster is the best - Overall rating: 4/5 - Reviewer: Barbara P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reports #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use Everything you need to run your property #### Cons Support language barrier Can't resolve quickly #### Reasons for choosing roommaster Familiarisation #### Reasons for switching to roommaster Always had RM @ my properties Being in a chain had to have their FO Just went back to RM #### Vendor response Thank you, Barbara. We're glad roommaster continues to be the system you return to, and that it covers everything your property needs day to day. Your feedback on support communication and resolution speed is noted. We want every interaction to be clear and effective. Please reach out to us at support@roommaster.com so we can assist you directly. Replied March 2026 --- ### Unintuitive interface and high ongoing costs - Overall rating: 2/5 - Reviewer: Geoff B. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission). The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed. I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive. roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 #### Vendor response Thank you for taking the time to share your feedback. We understand the concerns you raised regarding usability, reporting, and overall workflow. Feedback like this is important to us and helps guide improvements as we continue evolving roommaster to better support hotel teams and their daily operations. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue investing in improvements across both the platform and customer experience. If you’d be open to discussing your experience further, our team would be happy to review the areas you mentioned. Please feel free to reach out to us at support@roommaster.com Replied March 2026 --- ### Easy to use, great for remote working, like that you can colour code - Overall rating: 5/5 - Reviewer: Eleanor M. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Ability to work from home #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User Friendly Easy to change rates. Live Chat Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system #### Cons Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled. #### Vendor response Hi Eleanor, Thank you for your review and for sharing your experience with roommaster. We're glad to hear that you find the platform easy to use and that support has been helpful when you need it. It’s also great to know that the live chat experience and channel management tools have been valuable for your team. We appreciate your comments on reporting as well, and feedback like this helps us continue improving the platform to better support hotel operations. Thank you again for taking the time to share your feedback and for being part of the roommaster community. Replied March 2026 --- ### Getting too complex sorry - Overall rating: 3/5 - Reviewer: Allan L. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The affordability is great and the help you get when you phone up is always terrific; the original features were good #### Cons Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch #### Vendor response Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly. We will look forward to conducting some further training with the team shortly Kind regards Hefin Replied December 2017 --- ### Destination Hospitality Management - Overall rating: 4/5 - Reviewer: Steven B. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent software that works well for managing a really popular destination hotel in the mountains. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of room management and rate setting. Perfect OTA + booking engine integration. Simple reservations Excellent change journal/log Price #### Cons Reporting could be improved, support is expensive. Significant software updates required to frequently #### Vendor response Hi Steven, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been helpful for managing room availability, rate settings, and reservations at your property. We also appreciate your comments regarding reporting and updates. Feedback like this helps guide improvements as we continue refining the platform to better support hotel operations. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving the platform to deliver more flexibility and insight for hotel teams. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Ideal Hotel system - Overall rating: 4/5 - Reviewer: Caroline A. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year #### Cons Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems. #### Vendor response Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!). All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same. Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome. Replied December 2017 --- ### Great system - Overall rating: 5/5 - Reviewer: Elizabeth W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy with roomMaster Anywhere and would recommend it. We bought it for a new build hotel and have used it for the past 5 years, without any problems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is easy to use, simple to train to new staff, and has all the features we need for a small hotel. It provides immediate updates and reports and has never failed. #### Cons The only feature we would improve is the ability to print registration forms in room number order. #### Reasons for choosing roommaster It offered good support, was user friendly, and was the most appropriate for the size hotel #### Vendor response Thank you, Elizabeth. Five years of reliable, uninterrupted performance is exactly what roommaster is built to deliver, and we're glad it has been the right fit from day one. Your feedback on printing registration forms in room number order is noted. Please reach out to us at support@roommaster.com and we'll look into this for you. Replied March 2026 --- ### Zero Communication - Overall rating: 3/5 - Reviewer: Steve M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ordinary #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Portable use. #### Cons Too many pop ups Room transfers don’t work properly and haven’t since its installation 10 months ago. Communication around the promised ‘fix’ has been diabolical #### Vendor response Hi Steve, thanks for the review, much appreciated. We're particularly delighted with the four stars for Ease of Use and Features and Functionality, great news. I am really sorry that our score of 4.5 stars out of 5 for Customer Service across 45 reviews isn't reflected in your own views. Obviously, the comment of zero communication is very troubling and I will need to investigate what went wrong given the eleven help desk tickets you lodged this year, and their associated conversations via telephone, live chat and email. It is troubling that our regular emails, podcasts, blogs etc appear not to find you and I will bring this up with the relevant partner. On a positive note, thanks for taking the time to accept our account management telephone call on 24th Sept this year. The room transfers issue relates to a third party epos interface, which I will now chase. Alas our very fast rate of development is very occasionally hampered by others' development schedules. Kind regards, John Replied March 2026 --- ### We have tried the others, this is the best - Overall rating: 5/5 - Reviewer: Martin H. - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Any changes we want to make and need help with are dealt with quickly, we have a dedicated account manager who responds to emails speedily which is a breath of fresh air. All round great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, good support when i need it. #### Cons I would like to display our lowest price, i.e., single occupancy. #### Vendor response Hi Martin, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that our support and account management have been helpful when you need assistance. We also appreciate your suggestion regarding displaying the lowest price option. Feedback like this helps guide improvements as we continue refining the platform. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Work in progress - Overall rating: 4/5 - Reviewer: Rachel K. - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain. However, the customer support is good, friendly and helpful when you're trying to sort these problems out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from. #### Cons Group bookings, optional extras, syncing with epos. #### Vendor response Hi Rachel, Thank you for taking the time to share your feedback. We're glad to hear that the booking chart and reporting tools have been easy for your team to use, and that our support team has been helpful when working through challenges. We also appreciate your comments regarding group bookings, extras, and system integrations. Feedback like this is valuable as we continue improving roommaster and refining how these features support hotel operations. Thank you again for sharing your experience with roommaster. Replied March 2026 --- ### Long set up but useful once active. - Overall rating: 4/5 - Reviewer: Anthony D. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property. #### Cons Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating. #### Vendor response Anthony, Thank you for taking the time to share your feedback. Insights from our customers help guide how we continue improving roommaster and the experience it provides for hotel teams. We appreciate your comments about the user interface. roommaster is now a modern, AI-powered, cloud-native PMS, and we are continuously refining the platform to make it more intuitive and effective across devices. Thank you again for sharing your perspective and for being part of the roommaster community. Replied March 2026 --- ### Solid Performance - Overall rating: 5/5 - Reviewer: Carlos A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally Happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use of the system for the staff. #### Cons Reports a bit clunky and should really be able to search by any field #### Reasons for choosing roommaster Ease of use and pricing #### Reasons for switching to roommaster Cloud Based rather than server #### Vendor response Thank you, Carlos. We're glad roommaster's ease of use and cloud capabilities were the right fit for your team, and that the platform continues to deliver strong value. Your feedback on report flexibility and field search functionality is noted and will be shared with our product team as we continue developing roommaster as a modern, AI-powered, cloud-native PMS. Replied March 2026 --- ### Efficient software - Overall rating: 5/5 - Reviewer: carly m. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software. #### Vendor response Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments. We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers. Replied December 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/?page=2) --- roommaster Reviews, Pros and Cons - 2026 Software Advice