--- title: "RoomRaccoon Software Reviews, Demo & Pricing - 2026" description: "Review of RoomRaccoon Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/roomraccoon-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Hotel Management Software](https://www.softwareadvice.com/hotel-management/) / RoomRaccoon Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/alternatives/) # RoomRaccoon Review From $188/month Free trial 1 plan Wondering if RoomRaccoon is right for your organization? Our Hotel Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview RoomRaccoon 4.1 [(75)](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/) Pricing Starting at $188.00 per month ### About RoomRaccoon RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience. The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business. Other functions include housekeeping management, revenue management, upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. The solution is intuitive and simple to use and offers outstanding support for multiple languages. Do you work for RoomRaccoon? [Manage this product listing](https://www.g2.com/products/roomraccoon/claim_requests/new?auto=true) Wondering if RoomRaccoon is right for your organization? Our Hotel Management Software selection experts can help you in 15 minutes or less. ## RoomRaccoon User Interface ## Popular RoomRaccoon Alternatives Main Product RoomRaccoon 4.1 [(75)](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 3.85Value for money - 4.01Customer support - 4.15Functionality Pricing Starting at $188.00 per month Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1623)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Hotelizer](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/) 4.9 [(91)](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.86Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) 4.4 [(485)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.17Value for money - 4.26Customer support - 4.38Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) 4.7 [(118)](https://www.softwareadvice.com/vacation-rental/rezstream-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.81Customer support - 4.63Functionality Pricing Starting at $95.00 per month Get Price Alternative Product [Erbon Hospitality](https://www.softwareadvice.com/hotel-management/erbon-suite-profile/) 4.8 [(72)](https://www.softwareadvice.com/hotel-management/erbon-suite-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.63Customer support - 4.57Functionality Pricing Available upon request Get Price ## RoomRaccoon Pricing and Plans Starting price: $188.00 per month Free Trial Free Version Entry $188.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## RoomRaccoon Features - Features of RoomRaccoon Access Controls/Permissions Activity Dashboard Alerts/Notifications API Availability Management Billing & Invoicing Billing Rate Management Booking Management Booking Notes Built-in Accounting Calendar Management Channel Analytics Channel Management Credit Card Processing Customer Database Customer History Customer Support Customizable Branding Customizable Templates Dashboard Data Import/Export Data Synchronization Discount Management Dynamic Pricing Electronic Payments Email Templates Extended Stay For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Experience Management Housekeeping Management Inventory Control Inventory Management Invoice Management Loyalty Program Maintenance Management Maintenance Scheduling Multi-Channel Distribution Multi-Channel Management Multi-Channel Sync Multi-Currency Multi-Location Multi-Property Online Booking Partner Management Payment Processing Price/Margin Management Promotions Management Property Management Rate Management Real-Time Updates Reporting/Analytics Reporting & Statistics Reservations Management Revenue Management Room Booking Room Inventory Single Property Third-Party Integrations User Management Website Integration ## RoomRaccoon Integrations Stripe Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Lightspeed Integration rated undefined from -1 review Epos Now Integration rated undefined from -1 review Toast POS Integration rated undefined from -1 review iVvy Event Management Integration rated undefined from -1 review See all 14 integrations ## RoomRaccoon User Reviews ## RoomRaccoon customer ratings - Overall rating: 4.1/5 - Total reviews: 75 ### Rating distribution - 5 stars: 45 reviews (60%) - 4 stars: 14 reviews (19%) - 3 stars: 3 reviews (4%) - 2 stars: 5 reviews (7%) - 1 star: 8 reviews (11%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 3.8/5 - Customer support: 4.0/5 - Functionality: 4.1/5 --- ### All-in-One, GREAT PMS System - Overall rating: 5/5 - Reviewer: Dane v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge. #### Cons This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly. #### Reasons for choosing RoomRaccoon The innovative features and customer support #### Reasons for switching to RoomRaccoon We needed to move away from a service based system and also wanted something a bit more innovative. #### Vendor response Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business. Replied January 2023 --- ### Easy to use product - Overall rating: 5/5 - Reviewer: Kresimir E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although the product has a higher price, its functionality us excellent, everything works perfectly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly. #### Cons The price is higher than another product and to have the full function of product, it is necessary to use several upgrades. #### Reasons for switching to RoomRaccoon With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation. #### Vendor response Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations. Replied December 2023 --- ### IT IS A SCAM - Overall rating: 1/5 - Reviewer: Laura V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible! I wouldn't wish this kind of experience to anybody #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Horrible, how they treat customers is unacceptable. #### Cons We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. #### Vendor response Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team Replied December 2023 --- ### good service - Overall rating: 5/5 - Reviewer: Lesego K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered it is easy to use, very user friendly... the staff is also super helpful when you call in with a query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible #### Cons making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override #### Vendor response Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support. Replied May 2025 --- ### PMS comments - Overall rating: 4/5 - Reviewer: Elaine R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services #### Cons Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month. --- ### Needs improvement - Overall rating: 2/5 - Reviewer: Wim K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This PMS is very user-friendly and is easy to set up. #### Cons The software has a lot of flaws that they are still working on, while their fee is relatively high. #### Reasons for switching to RoomRaccoon Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated. --- ### A wonderful platform for your independent hotel - Overall rating: 5/5 - Reviewer: Christoph I. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money! #### Cons They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them. --- ### Great service, product & partner - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach #### Cons Nothing, RoomRaccoon has been a fantastic partner to us --- ### Gamechanger! - Overall rating: 5/5 - Reviewer: Simone K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills #### Cons the inital onboarding process was a little bit longer than expected --- ### A good product ruined inept development and inadequate customer support - Overall rating: 3/5 - Reviewer: Philip H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The user interface is probably the best thing about Room Racoon. #### Cons Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware. #### Reasons for choosing RoomRaccoon See above #### Reasons for switching to RoomRaccoon They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support. --- Showing 1 - 10 of 75 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/) ## RoomRaccoon Popular Comparisons [Hostaway vs RoomRaccoon](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/roomraccoon/)[Hotelizer vs RoomRaccoon](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/vs/roomraccoon/)[Guesty vs RoomRaccoon](https://www.softwareadvice.com/hotel-management/guesty-profile/vs/roomraccoon/)[rezStream vs RoomRaccoon](https://www.softwareadvice.com/vacation-rental/rezstream-profile/vs/roomraccoon/)[Cloudbeds vs RoomRaccoon](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/roomraccoon/)[Little Hotelier vs RoomRaccoon](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/vs/roomraccoon/) [Compare All Alternatives](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/alternatives/) ## Other Top Recommended Hotel Management Software [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) **4.4** (485) Recently recommended **16** times [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (218) Recently recommended **15** times [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) **4.6** (60) Recently recommended **15** times [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (130) Recently recommended **13** times Stuck Between Options? 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