--- title: "RoomRaccoon Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RoomRaccoon. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RoomRaccoon is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hostel Management Software](https://www.softwareadvice.com/hostel-management/) / [RoomRaccoon](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/) / RoomRaccoon Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/alternatives/) # RoomRaccoon User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 74 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 45 reviews (61%) - 4 stars: 14 reviews (19%) - 3 stars: 3 reviews (4%) - 2 stars: 5 reviews (7%) - 1 star: 7 reviews (9%) ### Most mentioned pros - The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. - The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. - An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ### Most mentioned cons - Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. - Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. - things like not being able to delete a payment when you have mistakenly loaded the wrong amount. ## RoomRaccoon customer reviews Showing reviews 1-25 of 74 (page 1). ### All-in-One, GREAT PMS System - Overall rating: 5/5 - Reviewer: Dane v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge. #### Cons This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly. #### Reasons for choosing RoomRaccoon The innovative features and customer support #### Reasons for switching to RoomRaccoon We needed to move away from a service based system and also wanted something a bit more innovative. #### Vendor response Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business. Replied January 2023 --- ### Easy to use product - Overall rating: 5/5 - Reviewer: Kresimir E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although the product has a higher price, its functionality us excellent, everything works perfectly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly. #### Cons The price is higher than another product and to have the full function of product, it is necessary to use several upgrades. #### Reasons for switching to RoomRaccoon With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation. #### Vendor response Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations. Replied December 2023 --- ### IT IS A SCAM - Overall rating: 1/5 - Reviewer: Laura V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible! I wouldn't wish this kind of experience to anybody #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Horrible, how they treat customers is unacceptable. #### Cons We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. #### Vendor response Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team Replied December 2023 --- ### good service - Overall rating: 5/5 - Reviewer: Lesego K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered it is easy to use, very user friendly... the staff is also super helpful when you call in with a query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible #### Cons making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override #### Vendor response Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support. Replied May 2025 --- ### PMS comments - Overall rating: 4/5 - Reviewer: Elaine R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services #### Cons Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month. --- ### A wonderful platform for your independent hotel - Overall rating: 5/5 - Reviewer: Christoph I. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money! #### Cons They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them. --- ### Great service, product & partner - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach #### Cons Nothing, RoomRaccoon has been a fantastic partner to us --- ### Gamechanger! - Overall rating: 5/5 - Reviewer: Simone K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills #### Cons the inital onboarding process was a little bit longer than expected --- ### Great experience! - Overall rating: 5/5 - Reviewer: Luisanna Vanessa F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been nothing but short of great, clients are very happy and satisfied with the services provided by the team at RR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support #### Cons From my experience with clients working with them, there was no lowlight i can mention --- ### A good product ruined inept development and inadequate customer support - Overall rating: 3/5 - Reviewer: Philip H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The user interface is probably the best thing about Room Racoon. #### Cons Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware. #### Reasons for choosing RoomRaccoon See above #### Reasons for switching to RoomRaccoon They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support. --- ### RoomRacoon mit Luft nach oben - Overall rating: 4/5 - Reviewer: Ralf B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Im Bereich Rechnungen vereinfacht es die Arbeit. Aber mehrere Fehlfunktionen verderben die Lust. Mit internationalen Texten ist alles ok. Details zu Wohnungen auch gut. #### Cons Zu wenige Zahlungsmöglichkeiten. Man reitet auf Systemen, die Deutschland nicht akzeptiert werden. Nur eine Zahlungsmöglichkeit auswählbar: Kreditkarte. PayPal, Apple Pay, Sofort-Überweisung usw. fehlen. Mehrere Fehlfunktionen, Abends sehr langsam, teils nicht zu erreichen. #### Reasons for switching to RoomRaccoon Mangelhafte Buchführung und Mahnwesen nicht vorhanden #### Vendor response Hi Ralf, Thank you for your thoughtful review. It’s great to hear that RoomRaccoon has helped simplify your processes. We also appreciate you pointing out where there’s room for improvement. Limited payment options and performance issues—particularly during peak hours—are valid concerns, and we understand how these can impact your experience. Thanks again for your honest input and for choosing RoomRaccoon. Replied May 2025 --- ### Bugs überall in der Pricing Tabelle - Overall rating: 1/5 - Reviewer: Jan W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Anfangs waren wir sehr enthusiastisch da wir RoomRaccon als neues innovatives Unternehmen empfunden haben. Jetzt allerdings bereue ich nicht eine STandardsoftware ausgesucht zu haben, da mir die Nutzung sehr viel Zeit und Nerven kostet. Ich bin normalerweiser keiner der eine Rezension schreibt sondern versuche es immer mit dem Unternehmen selbst auszumachen. Da ich aber nach mehreren Anfragen mit einem Verantwortlichen zu sprechen keine Antwort erhalten habe und das Problem mit unserer Preis-/Tariftabelle nach mehr als einem Monat nicht gelöst ist, weiß ich nicht mehr was ich machen soll. Das Produkt ist nicht Marktreif. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Die möglichkeitn Revenuemanagement zu betreiben war anfangs sehr spannend, hat sich jedoch als total falsch rausgestellt. #### Cons - Unsere ganze Tarif- und Preistabelle war seit Saisonbeginn voller Bugs. Preise sind bis zu 50% teuerer als von uns festgelegt oder einfach gefühlt willkürlich kalkuliert, ohne nachvollziehen zu können woher es kommt. Der Kundenservice ist zwar bemüht kann aber nach mehr als einem Monat keine Lösung anbieten. Stammgäste rufen uns an und fragen warum wir plötzlich so teuer sind. - Unter drei nächte wollten wir auf keinem Buchungsportal buchbar sein. Jedoch haben Bugs in Roomraccoon dazu geführt dass wir in der Hochsaison über Bückung 1 oder 2 Nächte Buchungen reinbekommen haben. - Andere Bugs haben dazu geführt, dass "long Stay" Tarife (ab 7 Nächte) auch für kürzere Aufenthalte buchbar waren. - Diese ganzen Fakten sind mehr als nur Geschäftsschädigend bei einem kleinen Haus mit nur 11 Zimmer. - Dass wir uns auf die Preisangaben in Roomraccoon nicht verlassen können führt dazu, dass wir keine direkten Buchungen erhalten und dass bei jedem Angebot die Preise und Tarife kontrollieren müssen wodurch wir enorme Zeit verlieren. - Zudem wurde uns Ende 2020 versichert, dass gewisse Schnittstellen, die für uns in Südtirol notwendig sind (Polizei Meldung, Astat) bis Februar 2021 eingebaut werden. Wir habne jetzt Juli 2021 und bis jetzt müssen wir immer noch alles händisch eingeben. Die Polizeimeldung hat die ersten drei Tage funktioniert und danach kamen nur noch Fehlermeldungen. - Ich schätze, dass wir durchschnittlich 1h pro Tag durch diese Mängel verlieren. - Noch vieles mehr #### Reasons for choosing RoomRaccoon Auf grund der Möglichkeit Revenue Management zu betreiben. --- ### Sehr gute all-in-one Hotel Software - Overall rating: 5/5 - Reviewer: Andreas S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Roomraccoon unterstützt eure treuen Kunden, die diese Software nutzen, bezahlen und verbessern, als eine ständige Expansion voranzutreiben auf Kosten des Systems und der Kunden #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner. #### Cons Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben. #### Reasons for choosing RoomRaccoon beste all in one Hotelsoftware auf dem Markt #### Vendor response Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen. Replied June 2024 --- ### Gran herramienta todo en uno para la gestion de mis apartamentos - Overall rating: 4/5 - Reviewer: Nacho F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Estamos muy contentos con el funcionamiento en general, nos ahorra tiempo y ayuda a optimizar los procesos y sacar mas partido y rentabilidad a la empresa. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Usabilidad, funcionalidades, buen servicio técnico #### Cons Faltan mejoras en el motor de reservas para mostrar el precio con código de descuento, falta mejoras en conectividad (por ejemplo en la notificación de reservas modificadas), añadiría un panel de gestión para que los bookers pudieran gestionar sus reservas (modificar, cancelar, añadir datos...) #### Reasons for choosing RoomRaccoon Las funcionalidades que ofrecía se adaptaba muy bien a nuestros requerimientos, el personal comercial y técnico nos aclaró todas las dudas y nos gustó el aspecto del software. #### Vendor response Buenas Nacho, Gracias por tu valoración. Nos alegra mucho saber que nuestro sistema todo-en-uno te es útil para la gestión de tus apartamentos. Apreciamos tu feedback y tendremos en cuenta tus sugerencias para mejoras en el futuro. No dudes en ponerte en contacto con nuestro equipo de soporte a través del correo contact@support.roomraccoon.com en caos de más dudas o preguntas. Equipo RoomRaccoon. Replied March 2023 --- ### Excelente software, com muito bom apoio tecnico - Overall rating: 5/5 - Reviewer: Patricio C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Como tenho outras atividades, e muitas vez não consigo estar no alojamento para os check in. A roomraccoon dispõe do check in on line e pagamentos, o que me simplifica o processo.O envio tambem ao sef e ao ine, é uma maravilha, tal como os recebimentos das reservas #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros recurso como o envio do relatorio do ine, envio dos email aos hospedes, faturação, Sef, muito facil depois de assimilar como fonciona, de criar reservas. Programa muito completo, o que me tira bastante preocupação e trabalho. #### Cons Este software satisfaz me bastante, muito completo. O ideal para a minha estrutura de empresa. Só acho um pouco caro em relação a concorrência. #### Reasons for choosing RoomRaccoon Por ser dos mais completos #### Vendor response Thanks for sharing such a great review, Patricio! We are happy to hear that RoomRaccoon has elevated your property's operations with handy tools like online check-in, guest communication, and invoicing. We are delighted to work with you and hope our system continues to bring value to your business. Replied February 2023 --- ### Utilisation pour une auberge - Overall rating: 5/5 - Reviewer: Lou A. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Très bonne expérience globale #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros L'avantage est d'avoir une visibilité claire des arrivées et des départs. Facilité dans le renseignement des paiements. La réservation en ligne et la possibilité de coupler à d'autres plateformes de réservation. #### Cons Pas vraiment adapté à des auberges de jeunesse avec des lits en dortoirs. Plus adapté à des hotels avec des chambres en location. #### Vendor response Thank you for taking the time to share your positive feedback with the community and us, Lou! We are happy to hear that you have had such a great experience with our software despite the cons. We are always evolving and developing new tools and functionalities to meet the needs of our hoteliers. Replied August 2023 --- ### Zeer leerzaam - Overall rating: 5/5 - Reviewer: Annemiek L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dankjewel voor deze persoonlijke masterclass. Ik heb energie veel geleerd #### Cons Niet, ik heb geen minpunten. Ben zeer tevreden. #### Vendor response Thank you for your positive review, Annemiek! We appreciate your kind words and are thrilled that you found our masterclass educational. Hope to see you again soon! Team RoomRaccoon Replied November 2023 --- ### Userfriedly - Overall rating: 5/5 - Reviewer: Sónia F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gestão de tarifas mais competitiva, ter um channel Manager userfriedly com uma maior praticidade diária #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros É extremamente intuitivo e prático, poupando tempo no dia a dia #### Cons Limitação na Programação horária de mensagem check out #### Reasons for switching to RoomRaccoon Maior abrangência em um só produto #### Vendor response Hi there, Sónia! Thanks for your feedback! We are immensely happy to hear our software is saving you time. We'll keep you comments in mind for future enhancements. Have a great day further. Replied June 2023 --- ### Great all-in-one system - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's an easy to use system, yet sufficiently flexible to meet most requirements of any small to mid-sized hospitality business. On-boarding was pretty straight forward. The diary display is clear and well designed. The invoicing function saves me a lot of time! #### Cons It would be good to have pricing displayed on the diary page. Fees for payment processing are rather high. --- ### Praticidade - Overall rating: 5/5 - Reviewer: Bruna O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Fácil e prático de usar tornando assim uma excelente experiência de trabalho #### Cons Pequenos erros de bugs que poderão ser melhorados a longo prazo #### Vendor response Bruna, obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que teve uma experiência positiva com o RoomRaccoon. Replied June 2023 --- ### Easy to use, hard to live without! - Overall rating: 5/5 - Reviewer: Gordon R. - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is incredibly simple to use. The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it. Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money. Its drag and drop features, invoice generation, calendar synchronisation and free booking page are all great features. Another bonus is that all of my staff, some of whom are not tech savvy at all, picked up how to use this software in minutes. RoomRaccoon has become indispensable to our business, and I'm a wholly satisfied customer that would highly recommend it to anyone in the industry. --- ### Thumbs up - Overall rating: 5/5 - Reviewer: Nada L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to useAlexa, customer support consultant, very professional #### Cons So far I have nothing that I would like to implement #### Vendor response Thank you for taking the time to share your experience with RoomRaccoon, Nada. We're thrilled to hear that you find our system very easy to use. We're also delighted to hear that Aleksa provided you with professional assistance. Thank you for choosing RoomRaccoon. We truly appreciate your support. Replied April 2023 --- ### lasciate perdere! - Overall rating: 2/5 - Reviewer: Maria F. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered purtroppo abbiamo pagato l'abbonamento annuale e per mesi il sistema non ha mai funzionato nonostante i ripetuti richiami. abbiamo recesso il contratto prima del tempo #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros utilizzo abbastanza semplice e completo #### Cons gestione delle problematiche relative al funzionamento del sistema non all'altezza rispetto a quanto pagato --- ### It made my administration work very easy. - Overall rating: 4/5 - Reviewer: Lubi M. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't know yet. I don't know what's in for me;-) I just wanted to help my software supplier, RoomRaccoon. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it is accurate. I haven't got any double booking. And I can trust the system with the bookings. #### Cons That it cost me a lot of time filling it with the information about my B&B. I also had to translate my text into several languages. It would be nice if the software would also be able to translate the text. --- ### Good hotel software for a fair price! - Overall rating: 5/5 - Reviewer: Prisca W. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the user-friendliness and accessibility is very good. I now enjoy all kinds of benefits at a low rate per month. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/?page=2) --- RoomRaccoon Reviews, Pros and Cons - 2026 Software Advice