--- title: "RoomRaccoon Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RoomRaccoon. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RoomRaccoon is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hotel Management Software](https://www.softwareadvice.com/hotel-management/) / [RoomRaccoon](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/) / RoomRaccoon Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/alternatives/) # RoomRaccoon User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 75 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 45 reviews (60%) - 4 stars: 14 reviews (19%) - 3 stars: 3 reviews (4%) - 2 stars: 5 reviews (7%) - 1 star: 8 reviews (11%) ### Most mentioned pros - The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. - The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. - RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. ### Most mentioned cons - Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. - Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. - things like not being able to delete a payment when you have mistakenly loaded the wrong amount. ## RoomRaccoon customer reviews Showing reviews 1-25 of 75 (page 1). ### All-in-One, GREAT PMS System - Overall rating: 5/5 - Reviewer: Dane v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge. #### Cons This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly. #### Reasons for choosing RoomRaccoon The innovative features and customer support #### Reasons for switching to RoomRaccoon We needed to move away from a service based system and also wanted something a bit more innovative. #### Vendor response Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business. Replied January 2023 --- ### Easy to use product - Overall rating: 5/5 - Reviewer: Kresimir E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although the product has a higher price, its functionality us excellent, everything works perfectly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly. #### Cons The price is higher than another product and to have the full function of product, it is necessary to use several upgrades. #### Reasons for switching to RoomRaccoon With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation. #### Vendor response Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations. Replied December 2023 --- ### IT IS A SCAM - Overall rating: 1/5 - Reviewer: Laura V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible! I wouldn't wish this kind of experience to anybody #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Horrible, how they treat customers is unacceptable. #### Cons We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. #### Vendor response Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team Replied December 2023 --- ### good service - Overall rating: 5/5 - Reviewer: Lesego K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered it is easy to use, very user friendly... the staff is also super helpful when you call in with a query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible #### Cons making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override #### Vendor response Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support. Replied May 2025 --- ### PMS comments - Overall rating: 4/5 - Reviewer: Elaine R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services #### Cons Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month. --- ### Needs improvement - Overall rating: 2/5 - Reviewer: Wim K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This PMS is very user-friendly and is easy to set up. #### Cons The software has a lot of flaws that they are still working on, while their fee is relatively high. #### Reasons for switching to RoomRaccoon Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated. --- ### A wonderful platform for your independent hotel - Overall rating: 5/5 - Reviewer: Christoph I. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money! #### Cons They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them. --- ### Great service, product & partner - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach #### Cons Nothing, RoomRaccoon has been a fantastic partner to us --- ### Gamechanger! - Overall rating: 5/5 - Reviewer: Simone K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills #### Cons the inital onboarding process was a little bit longer than expected --- ### A good product ruined inept development and inadequate customer support - Overall rating: 3/5 - Reviewer: Philip H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The user interface is probably the best thing about Room Racoon. #### Cons Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware. #### Reasons for choosing RoomRaccoon See above #### Reasons for switching to RoomRaccoon They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support. --- ### Finger weg, wenn man ein funktionierendes System sucht - Overall rating: 1/5 - Reviewer: Katrin V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Begonnen hat es mit falschen Mappings zu Booking bis zu Expedia, weiter über falsche Beträge aus Booking und Co. - jede Buchung muss nachgearbeitet werden, RevPlus funktioniert überhaupt nicht. Meine Zimmerpreise lagen zwischen 40 und 400 €. Ich habe sehr viel Geld mit RR verloren. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Theoretisch die einfache Funktionalität, theoretisch hat man einen Success-Manager, der leider auch nicht auffindbar ist. #### Cons Dass nichts davon funktioniert. Und der Support kümmert sich einen Dreck um Dich. Denen ist doch alles egal. #### Reasons for choosing RoomRaccoon Weil es einfach zu sein schien und ich eine persönliche Betreuung hatte #### Reasons for switching to RoomRaccoon All-in-One-System mit verbessertem Überblick --- ### No es oro todo lo que reluce - Overall rating: 2/5 - Reviewer: José Luis M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros La facilidad y vistosidad del producto!! #### Cons Que no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos. #### Reasons for choosing RoomRaccoon Por el atractivo de sus herramientas, frente a otras. #### Reasons for switching to RoomRaccoon Descarga de reservas. #### Vendor response Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión. Replied August 2023 --- ### Excelente herramienta de trabajo que agiliza y optimiza la gestion y operativa diaria. - Overall rating: 4/5 - Reviewer: Arturo G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mi experiencia en general es muy positiva, nos ayuda a todo el eqiupo a mejorar e identificar algunos errores rapidamente ofreciendo solucion. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Su facil manejo en algunas areas y el soporte brindado. Su ayuda al entendimiento y planificacion de precios y tareas para la gestion de mi establecimiento. #### Cons Los problemas de sincronozacion en algunos momentos, respuestas que se demoran mas de lo normal en algunos casos. #### Reasons for choosing RoomRaccoon Referencias, trato personal y directo, precio. #### Vendor response Buenas Arturo, Muchas gracias por tu valoración. Estamos encantados de escuchar que nuestro sistema te ayuda a agilizar la operativa diaria y a mejorar le rendimiento de tu equipo. No obstante, seguimos trabajando duro para poder ofrecer el mejor servicio posible, así que agradecemos tu sinceridad y feedback positivo. Equipo RoomRaccoon. Replied March 2023 --- ### Excelente suporte e boas funcionalidades - Overall rating: 5/5 - Reviewer: Bruno V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar. #### Cons As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema. #### Reasons for choosing RoomRaccoon Valor e funcionalidades que me atendiam. Eu pesquisei outros produtos (não me recordo quais) e o RoomRaccoon atendia melhor minhas especificidades. #### Vendor response Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future. Replied December 2023 --- ### Slechte klantenservice trekt dit verder goede product diep dal in. - Overall rating: 3/5 - Reviewer: Remco T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Tijd om een recensie achter te laten. De klantenservice van Roomraccoon is écht een verschrikking (geworden). Alles (zowel ontwikkeling als klantenservice) is verplaatst naar Zuid-afrika. Dat op-zich is geen probleem, maar geen enkele medewerker die je spreekt lijkt inhoudelijk iets te kunnen of mogen doen. Ze zijn afhankelijk van 'product teams', 'leadership teams' of andere mensen die ze slecht zeggen te kunnen bereiken waardoor je effectief tegen een muur praat. Wekenlang. Zonder voortgang.Klantvriendelijk is Roomraccoon allerminst. Wat voorbeelden:- Ze sturen facturen waar met rode letters op staat 'betaal niet, wordt geïncasseerd' naar bedrijven in landen (Zwitserland) waar ze helemaal niet blijken te kunnen incasseren. De incasso mislukt, en vervolgens volgt er geen waarschuwing, nee, ze gooien gewoon je PMS op zwart (7 dagen na verzenden factuur!). Je kunt niet meer bij je reserveringen, je kunt geen mensen inchecken en er kan niet meer geboekt worden, totdat je betaalt. Dat kan enkel met creditcard of bankoverschrijving. Heb je geen creditcard? Gewoon een paar dagen wachten. In de tussentijd deblokkeren? Niet mogelijk.- Een gast is er in geslaagd om via het door RoomRaccoon ontwikkelde boekingsportaal een verblijf te boeken tegen een tarief dat 300 CHF te laag ligt, per nacht, voor 8 nachten. Schadepost 2400 CHF; aantoonbaar niet onze schuld. Roomraccoon is al een maand bezig om überhaupt een inhoudelijke verklaring voor hoe dat kan gebeuren, laat staan hoe lang #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros - Functioneel compleet- Veel integraties #### Cons - Totaal gebrek aan klantenservice- Significante prijsverhogingen- Geen Open API #### Vendor response Thank you for taking the time to share your valuable feedback with our team, Remco. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We would like the opportunity to make this right, and our Global Head of Customer will be in touch with you shortly. Replied January 2023 --- ### Preis-/Leistungsverhältnis stimmig - Overall rating: 4/5 - Reviewer: Frank W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Seit 2019 im Einsatz und alles in allem sehr zufrieden #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support #### Cons - Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support #### Reasons for choosing RoomRaccoon - 3 in 1 Solution für Hotel bzw. Ferienwohnungs Software - vor 5 Jahren noch sehr persönliche und superschnelle Betreuung (leider durch das Wachstum in der Form nicht mehr gegeben #### Vendor response Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon Replied November 2023 --- ### Perfekte Hotelsoftware - Overall rating: 5/5 - Reviewer: Klaus S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alles in allem sehr gut #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Die gezielten Einstellungen bei verschiedenen Preisen #### Cons Telefonischer Support ist schwierig, es ist telefonisch keiner auf die schnelle erreichbar #### Reasons for choosing RoomRaccoon War mit mit den verschiedenen Vaters am sympathisten #### Vendor response Hey Klaus, Thank you for your positive feedback on our software. We're glad to hear you find it perfect, with targeted settings at different prices. We appreciate your input about phone support and will work on improving our response times. Kind regards, Team RoomRaccoon Replied November 2023 --- ### Avaliação da RR - Overall rating: 4/5 - Reviewer: Carina M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Facilidade de uso e integração com as plataformas. #### Cons Não permite alteração de tarifas usando percentagens pois nao arredonda os valores as unidades.O constante aumento de preço da Room Raccon #### Reasons for choosing RoomRaccoon Por recomendação #### Vendor response Thank you for taking the time to share your valuable feedback, Carina. We are happy to hear that you find RoomRaccoon easy to use and that the system is well-integrated. Your feedback helps us create a better experience for all of our users. If you have any further suggestions or concerns, please don't hesitate to contact our team. Replied August 2023 --- ### Excelente! - Overall rating: 5/5 - Reviewer: Bárbara G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bastante user friendly. O suporte é excelente. Consideram realmente o nosso feedback.Muitas funcionalidades que facilitam imenso a operação da receção e de quem gere os alojamentos. #### Cons Falta de integração com SageAlguns aspetos técnicos #### Reasons for choosing RoomRaccoon Relação qualidade-preçoFuncionalidadesPossibilidade de apresentar em calendário unidades de alojamento e eventosUser friendly #### Vendor response Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback positivo com a comunidade e connosco, Bárbara. Ficamos felizes em saber que o sistema impactou positivamente o seu negócio e que o nosso atendimento ao cliente está a ser-lhe útil! É um prazer trabalhar consigo e com a sua equipa. Replied January 2023 --- ### Conversion Tracking only in premium package - Overall rating: 2/5 - Reviewer: Adrian I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It does what it needs to. Customer service was okay, once you reached someone. #### Cons If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough. #### Vendor response Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs. Replied March 2024 --- ### Very useful and easy to work with - Overall rating: 5/5 - Reviewer: Vitor C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Propierty management and revenue management #### Cons Connection with Expedia, it fails a lot of times. #### Vendor response Vitor, thank you for your positive feedback! We are happy to hear that you enjoy our property management and revenue management systems. We hope that RoomRaccoon will continue to elevate your hotel operations and performance in 2023. Replied February 2023 --- ### Canales saturados ,errores constantes - Overall rating: 1/5 - Reviewer: Irene Z. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros La mensajeria,su sencillez de uso Las habitaciones grises #### Cons No funciona ,errores en el envío de precios Se saturan los servidores y durante tres cuartos de hora no se puede seguir trabajando (solo cambia 60 precios )Resolución de problemas lento o inexistente #### Reasons for switching to RoomRaccoon Para mejorar --- ### We were looking for an affordable all-in-one solution (PMS, Channel Manager, Booking Engine) - Overall rating: 5/5 - Reviewer: Stephanie C. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business. --- ### Good service and an easy-to-use system - Overall rating: 5/5 - Reviewer: Nadine v. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like is that is it simple to use, yet very organized and efficient. I am very happy about the 'book now button' as now guests can book directly on our website without enquiring first. Overall the best thing was the quick response and clear answers you get from customer service, thank you! #### Cons I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now. --- ### Very Simple to use! - Overall rating: 5/5 - Reviewer: Bruno C. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just makes it easier to work, combining different channel managers in 1 place, its absolutely amazing! USER FRIENDLY #### Cons I started using this software recently so i don't have any cons to report. Its a great software... Indeed a MUST HAVE! ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/reviews/?page=2) --- RoomRaccoon Reviews, Pros and Cons - 2026 Software Advice