Roomsy software


20 reviews(4.5/5)
20 reviews(4.5/5)

Roomsy is a cloud-based property management solution designed for small and midsize hotel businesses. It offers booking management, channel management, payment processing and reporting functionalities within a suite. The product caters to hotels, motels, recreation vehicles (RV) parks and apartments.

Roomsy features online booking. Booking can go through either users’ own sites and/or third-party online travel agencies such as Booking.com and Expedia. When a booking is processed on any of these platforms, the system is updating in real time, reducing the risk of overbooking.

Roomsy offers subscription-based pricing and is available in two pricing plans based on number of features. Support options include an online help center and 24/7 live representative contact. The product integrates with PayPal and Stripe for payment processing functionality.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

20 Reviews of Roomsy

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  • Lance from Sawtooth Lodge

    Specialty: Lodge

    Number of employees: 11-50 employees

    August 2018

    Roomsy - Nice back end booking, but not a lot else

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

    Pros

    The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

    Cons

    Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nina from Siriwan Group

    Number of employees: 11-50 employees

    July 2018

    Best and inexpensive hotel management system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and inexpensive.

    Pros

    The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

    Cons

    What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from The Fifth Business

    May 2018

    Quick to set up and easy to use. No complications, just manages your property

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.

    Cons

    Limited connectivity to OTAs and a my allocator account is needed to access some markets. Email marketing support is limited.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Kimberly from CV Inn

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that all of my info is clearly organized and that I can book rooms from all of my devices. I like that it works with Expedia too

    Cons

    the software is overly simplified so it is missing some of the more detailed features that other programs I use have, and it currently can't format my reports in Excel.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Roomsy, Roomsy

    March 2018

    Hi Kimberly, Thanks for giving us the feedback and thank you for using us for your accommodation management needs.We have added the ability to export reports in CSV format. Just click the download button on the top right on the report. If there are specific features for enhancements you would like to talk about please feel free to contact us anytime. Regards, Raj

  • Shereen N from Carta

    January 2018

    Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization and ease of reservation/booking management.

    Pros

    I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Helen from ATCO Structures and logistics

    November 2017

    Very satisfied with the product good value for cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Roomsy was very easy to set up. It was very easy to use and understand all the features. Training others on the program was simple.

    Cons

    I liked that I could e-mail the invoices from the program directly to the clients. A good feature to add would be a list showing what invoices were sent on that day or month ect. I would have to go back into each account if I wasn't sure if I had already sent the invoice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Boniface from Glen Garry Motel and Cottages

    Number of employees: 2-10 employees

    August 2017

    Simple to use and great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

    Pros

    Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again.
    Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you.
    Although they don't have a smartphone app yet, their web site is quite view able on a cell phone.
    Has stripe.com, paypal and others such as integration for credit card/payment collection.
    Roomsy has reports which give you a good visual of your business.

    I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed.

    My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

    Cons

    Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tue from Moonlight Hotel Saigon South

    Number of employees: 2-10 employees

    July 2017

    We tried a few different software but completely satisfied with Roomsy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

    Cons

    Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

    Review Source: Capterra
  • Chris from Avenue Motel of Ludington

    Number of employees: 1 employee

    June 2017

    We have been with Roomsy since October 2015 - incredible value in this program! I highly recommend!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Super easy set up, booking, and reporting.

    Pros

    Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

    Review Source: Capterra
  • audrey from casa-calexico

    Number of employees: 2-10 employees

    May 2017

    Really love the way Roomsy works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy daily use for my bookings

    Pros

    We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

    Cons

    I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

    Review Source: Capterra
  • Courtney from Cowboy Creek Lodge

    May 2017

    Love having Roomsy in my life!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team.

    Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

    Cons

    The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

    Review Source: Capterra
  • Andy from Siriwan Group (Guesthouse/Hostel)

    Number of employees: 2-10 employees

    December 2016

    Extremely easy to use but still very powerful for small to medium size hotel/guesthouse/hostel.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

    Pros

    Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

    Review Source: Capterra
  • Jonathan from Home Away Inn

    Number of employees: 11-50 employees

    July 2016

    Excellent all around

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

    Pros

    Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

    Review Source: Capterra
  • Barb from Barbara's guesthouse

    Number of employees: 2-10 employees

    June 2016

    Just what I was looking for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Roomsy was very easy for me to use. Jaeyun was very friendly and helpful in assisting me set up the program.

    Pros

    The layout was very simple. Great customer service

    Cons

    Perhaps a little too simple, but it has everything that I am looking for!

    Review Source: Capterra
  • Paul from Han River Guesthouse

    Number of employees: 2-10 employees

    June 2016

    Han River Guesthouse

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

    Pros

    Easy to use

    Cons

    Can't think of any

    Review Source: Capterra
  • Jay from Travelier Motel

    Specialty: Motel

    July 2015

    We love InnGrid

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The people, customer service, progress, and simplicity

    Cons

    not integrated with TripAdvisor yet..that's it...I'm pretty sure they're working on it

  • Andy from Siriwan Guesthouse

    Specialty: Bed & Breakfast

    July 2015

    Perfect hotel management software for our need!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Extremely easy to use. Customer support is excellent and very responsive.

    Cons

    None. Everything works. I had spent times to find a right software for our guesthouse and found InnGrid to be very easy to use and easy to understand the layout. Thumbs up!

  • Andy from Siriwan Guesthouse

    May 2014

    innGrid will be the software to use when our small guesthouse open in late October 2014.

    Ease-of-use
    Quality
    Support

    Been looking for a software to manage a small hostel/guesthouse in Chiang Mai, Thailand and found innGrid to be a fit to what we are looking for. Booking online is great and next step should be link to the OTA. First was going to use a FREE version (which is good enough) but for a very reasonable price, why not go with the PREMIUM version for a lot more features. Great job!

    Review Source: Capterra

    Response: Roomsy, Roomsy

    May 2014

    Thanks so much for the review Andy. I'll work hard to bring supreme value to your business!

  • Terry from Magnuson Hotel Creston

    May 2014

    Hotel Software developed by a Hotelier

    Ease-of-use
    Quality
    Support

    My opinion is biased, because I am a long friend of Jaeyun, the creator of innGrid.net He's been operating hotel for last 5 years himself, and he made this program using his software background. This program was built with hotelier in mind.

    Review Source: Capterra

    Response: Roomsy, Roomsy

    May 2014

    Thanks Terry! I'll keep working hard to improve the software!

  • James from Springs Motor Inn

    May 2014

    Best Hotel Software out of 3 I've used

    Ease-of-use
    Quality
    Support

    I won't name them all, but throughout 6, I've tried 3 hotel softwares, and innGrid lands it perfectly. It has everything that a hotelier would want. Booking management, Customer Relationship Management, Reports, and Online Booking Engine. All in an extremely easy to use interface. I cannot recommend this product enough.

    Review Source: Capterra

    Response: Roomsy, Roomsy

    May 2014

    Thanks James! I came a long way, huh? ;) We'll be adding more features very soon. I'll keep you posted!

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