Setmore

RATING:

4.7

(953)

About Setmore

Setmore is a free appointment scheduling platform suitable for a variety of business sizes and industries. Make it simple to connect with more clients with a free, online booking page. List your availability and services online and accept appointments 24/7. Keep your customers in the loop with automated appointment reminders and receive real-time updates on your desktop, tablet, iOS, and Android device. Offer virtual services by adding video meetings to your appointments with Google Meet, allowing you to meet with clients globally. Increase traffic to your booking page by adding a 'book now' button to your website and social media platforms.

Setmore Pricing

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Calendar
Slide 1 of 3

Setmore Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Setmore

1 - 5 of 949 Reviews

Brett

Professional Training & Coaching, 2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

A perfect fit!

User Profile

Gregor

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great one-stop shop for health practitioners

Setmore provides a combination of easy-to-use function sand features that make my job as a life coach simpler. Setmore is my single source of truth for the day to day running of my business. Appointment booking, calendar integration, client details, email and text appointment reminders, cash and card payments, web storefront, these are all features I'd expect to find in software targetted at my business, but the no-cost integration with Teleport for group and one-to-one video sessions is the cherry on the top. If you run a hair salon, a yoga or pilates studio, a coaching business, a massage practice or any session-based appointment-run business, then it is worth your time evaluating Setmore.

PROS

Setmore is incredibly easy to use and set up. The feature set for anyone who lives by client appointments is perfect. Simple integrations with payment providers ensure you can charge for services. Best of all is the integration with Teleport.video for video conferencing. The dashboard gives you a high-level view of your business, and the reports and client database are simple but useful. If you need deeper analytics or CRM functionality Setmore also integrates with most of the market leaders. Finally, Setmore support is responsive, professional and helpful.

CONS

As an Apple-based business, the support for Safari is not as complete as the support for Chrome. There is also no support for Windows Explorer - which can be an issue for video chats with some clients. However, as there are workarounds - use Chrome or Firefox - this isn't a deal-breaker. I would like a bit more customisation for the client-facing features. For instance, the online booking page isn't customisable for look-and-feel - e.g.brand colours. layout etc. However, those are advanced features which I suspect few customers would take advantage of, so again not a deal-breaker.

Reason for choosing Setmore

Pricing, features and functionality

Anthony

Verified reviewer

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2023

Setmore: Manage your appointments with ease.

I had the chance to work with Setmore as an intern in my university's IT department, and I was pleased by its feature set and simplicity of use. Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure. It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch.

PROS

Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it.

CONS

The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away.

Reasons for switching to Setmore

While all of the above scheduling software options have their unique features, Setmore stands out due to its ease of use, comprehensive features, and affordability. Its pricing plans are reasonable and provide a range of options that can accommodate businesses of all sizes. Additionally, Setmore's customer support is top-notch, ensuring that users can receive assistance whenever they need it.

Vendor Response

Hi Anthony, Thank you for taking the time to provide a lengthy review. Firstly, it's great that you think the app is powerful and easy to use with extensive functionality. Thrilled to hear that you think we offer first-rate customer service, we'll make sure to pass on your comments to the team. We appreciate all feedback to help us improve the service we offer. We're currently in the process of looking at how we can increase the customization of the app for our customers. I'll make sure to pass on your comments to the developers. Julia, Community Team

Replied May 2023

Suzi

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

A few things I need that are imperative

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.

PROS

Super simple and works with you, quick easy and makes life simple

CONS

Really important for us and reasons why I witched: We need to take varied deposit amounts If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating Sometimes when I contact customer support I feel like they dont listen Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction? Why can we not reuest payments off people through setmore- its a really great feature. There's not enough characters for T&Cs & notes to the customer when booking.

Reasons for switching to Setmore

For all the above, refunds for deposits simple, variable deposit system, zero complaints from clients when booking.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Even the free account works perfectly.

The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!

PROS

1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

CONS

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?

Reason for choosing Setmore

I examined many different appointment systems. Setmore was one of the easiest to set up, use and configure.

Reasons for switching to Setmore

Because we are a public school and cannot spare a good amount for booking systems, we had to give up using Appointy when they switched to the premium accounts system.