--- title: "Setmore Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Setmore. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Setmore is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/setmore-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Setmore](https://www.softwareadvice.com/hotel-management/setmore-profile/) / Setmore Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/setmore-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/setmore-profile/alternatives/) # Setmore User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 960 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 692 reviews (72%) - 4 stars: 217 reviews (23%) - 3 stars: 37 reviews (4%) - 2 stars: 3 reviews (0%) - 1 star: 11 reviews (1%) ### Most mentioned pros - Grateful that we could merge duplicate clients without having to deal with multiples. - I also like being able to log daily tasks and notes to keep track of daily productivity. - I also appreciate the many integration options they have, so we did not have to pay extra. ### Most mentioned cons - The software can be finnicky, and requiring an update before smoothing out which can be inconvenient when trying to check schedule in a meeting or adding an appointment. - Live” chats left me hanging for hours, promised responses never arrived by email, phone calls were fobbed off with “send us an email “. - Doesn't integrate with web root very well. ## Setmore customer reviews Showing reviews 1-25 of 960 (page 1). ### SETMORE IS A COMPETITOR FOR THE PRICE - Overall rating: 4/5 - Reviewer: MICHAEL A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ease of use with Setmore. It is very user friendly. Also, use on the smartphone makes it very convenient. #### Cons I do not like the limited customization options. It is also harder to get used to than other scheduling platforms. --- ### Great Scheduler! - Overall rating: 5/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! This software goes above and beyond other scheduling tools and provides many more options to make it your own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setmore is easy to use and has a lot of options to make it your own. I especially like the ability to create many tailored services and provide individual links for each. #### Cons Not a huge concern but if someone cancels or moves a meeting themselves, it does not adjust on my end in zoom. It does grab a meeting link when they originally sign up and shows up at the appropriate time and day in zoom, it just won't move in zoom if adjusted. I would also like it to show the name in zoom instead of 30 minute meeting. It shows the name in the calendar which is definitely more important. Neither of these are deal breakers for me. #### Reasons for choosing Setmore Setmore has more options on set up and management. Many more features I found more useful. #### Reasons for switching to Setmore Price, mainly and ease of use. Honeybook was fine, just much more than I need and way too expensive for a starting business. #### Vendor response Hi Karen, Thank you for your feedback! Thrilled to hear that you like the customizable features in the app and you appreciate the ease of service creation. We appreciate you pointing out the Zoom integration feedback, and we’re always working to improve features for smoother workflows. Your suggestion about updating Zoom meetings when appointments are rescheduled, and displaying client names instead of meeting durations, is very valuable, and we’ll pass it along to our development team. If you ever have any questions or need further assistance, we're always here to help at help@setmore.com or via the live chat in your app. Julia, Community Team Replied November 2024 --- ### GREAT product, GREAT customer support - Overall rating: 4/5 - Reviewer: Shay O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered While at times very frustrated with glitches, customer support resolves quickly. Super friendly and will do all they can to fix your issues. This software has made my life a lot easier. I have gotten many messages and phone calls from other booking software companies but given the good experience with the software and GREAT customer support, I'm not going anywhere unless it becomes expensive! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like everything from the blue color to convenience. This software enables my clients to schedule their appointments at their own convenience and eliminates the need for someone at the front desk. You can also keep track of income and view daily, weekly and monthly. Hoping they add yearly soon! GREAT customer support 24/7 and always someone on chat. Chat is like texting so you can respond at your convenience, in between clients, etc. #### Cons Glitches! Most times things run very smoothly but there are times when there are many glitches. This can really throw things off however, customer support is amazing so things are usually fixed quickly. --- ### Setmore: Manage your appointments with ease. - Overall rating: 4/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I had the chance to work with Setmore as an intern in my university's IT department, and I was pleased by its feature set and simplicity of use. Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure. It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it. #### Cons The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away. #### Reasons for switching to Setmore While all of the above scheduling software options have their unique features, Setmore stands out due to its ease of use, comprehensive features, and affordability. Its pricing plans are reasonable and provide a range of options that can accommodate businesses of all sizes. Additionally, Setmore's customer support is top-notch, ensuring that users can receive assistance whenever they need it. #### Vendor response Hi Anthony, Thank you for taking the time to provide a lengthy review. Firstly, it's great that you think the app is powerful and easy to use with extensive functionality. Thrilled to hear that you think we offer first-rate customer service, we'll make sure to pass on your comments to the team. We appreciate all feedback to help us improve the service we offer. We're currently in the process of looking at how we can increase the customization of the app for our customers. I'll make sure to pass on your comments to the developers. Julia, Community Team Replied May 2023 --- ### Fantastic app for scheduling and appointments - Overall rating: 5/5 - Reviewer: Annabelle R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic - highly recommend, especially for the 24/7 customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE #### Cons The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them. #### Reasons for switching to Setmore Because there was not enough space to describe business and no 2 way integration of calendars, plus the appointments kept coming up as 'fresha appointment' in my google calendar - no way of knowing who they were or what they were having done unless I logged into app/desktop - very frustrating. I need to know everything that's going on by looking at one calendar #### Vendor response Hi Annabelle, Thank you for taking the time to provide such a lengthy review. Firstly, it's wonderful that you think the app has helped transform your business, you appreciate the 24/7 customer support, and the 2-way google calendar sync functionality. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers for consideration. Julia, Community Team Replied May 2023 --- ### Upset that I must cancel Setmore because my clients can't buy memberships/packages. - Overall rating: 5/5 - Reviewer: Mindy A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use. #### Cons I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them. #### Reasons for choosing Setmore Downloadable client app, Square integration, ease of use for customers, #### Reasons for switching to Setmore I like many things about Momence but it comes with transaction fees charged to my clients unless I invest in a bigger package. I wanted to invest in a bigger package but my clients don't seem to like the platform. #### Vendor response Hi Mindy, Thank you for taking the time to review Setmore and providing us with feedback. We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature. We hope we will be able to welcome you back to Setmore in the future. Julia, Community Team Replied August 2022 --- ### Setmore is inexpensive and gives you all the features that you need - Overall rating: 5/5 - Reviewer: Kunal T. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say very good, given the low price and availability of all features available with more expensive booking sites. I am very happy with Setmore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The price which $9 per month and gives me all the features to make my company look professional to prospective customers. Email reminders, text reminders, payment collection, ability to link it with my google and apple calendars, ability to link it with external applications like Zoom/PayPal/Square/Stripe etc. #### Cons It is very hard to configure it to make the application to book on my website without the need to open an external booking link. I am not yet able to do it and when customers click the link on my website it opens a new tab and take it to Setmore website. If this could be improved or made easy to use I will be very impressed. #### Reasons for choosing Setmore Price point and the availability of all features that were available with all the above booking sites. #### Reasons for switching to Setmore Square was difficult to use, especially when using in different time zones. I had a few clients who could only see my time zone and were confused. This did not leave a very good impression and I had to switch to Setmore. #### Vendor response Hi Kunal, Thank you for taking the time to review Setmore! We're thrilled you think Setmore is inexpensive and it provides you with the features you need for your business. We appreciate all feedback as it helps us improve the experience we offer our customers. We've passed on your comments to our developers. In the meantime, do not hesitate to reach out to the team at help@setmore.com. Julia, Community Team Replied June 2022 --- ### Excellent Product & Service - Overall rating: 5/5 - Reviewer: Monica H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner (massage therapist) and do not have any staff....I have back to back massages and no down time....without the online scheduler, it would be VERY difficult for me to set up appointments. Allowing clients to schedule their own appointments makes my job a lot easier and they appreciate it as well. They know their schedules and what works for them so it is convenient for everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this software. It meets all of the scheduling needs for my small business and I really appreciate how easy it is to use and that I can customize it to fit the services that I offer and the timeframe in which I want to offer them. I especially appreciate being able to block out time. #### Cons I have been using this software for almost three years and I really do not have any complaints. The only thing that has been a problem for some clients on occassion is that they do not always notice that the month has changed when using the online scheduler. I am booked out a month and a half and I have it set up for the scheduler to take the client to the first available appointment....because they aren't always expecting that first appointment to be so far out, and the month at the top of the calendar doesn't "stand out," they don't always realize that they are booking in a different month. The only other slight problem has been when people are accessing the scheduler on their phones and the "confirm" appointment comes up to finalize the booking.....they don't always see that that part because it is cut off on the screen and don't scroll down to see it so a few people have missed that step and thought that they had an appointment but it was never finalized. However, the vast majority of my clients have had no problems using the scheduler and I receive a lot of positive feedback about the scheduler from my clients....they love it! #### Reasons for choosing Setmore I was able to test setmore before I opened my practice and I found that it met all of my needs and that the support service I received was excellent. I recommend Setmore to all of my friends who are starting businesses that would benefit from an online scheduler. --- ### Even the free account works perfectly. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below. #### Cons 1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box? #### Reasons for choosing Setmore I examined many different appointment systems. Setmore was one of the easiest to set up, use and configure. #### Reasons for switching to Setmore Because we are a public school and cannot spare a good amount for booking systems, we had to give up using Appointy when they switched to the premium accounts system. --- ### Getting Started, needed help...Help answered quickly and solved my issue - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I will say I just started and so far it has been great, no issues other than my question which was answered quickly and I was back setting up our account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and setup. Ability to customize and use. #### Cons Would like the ability to customize industry. Categories are great for general use but does not allow a more specific Industry to be selected or set. #### Reasons for choosing Setmore Reviews #### Reasons for switching to Setmore Wanted something more easy to use for us and anyone booking an appointment --- ### Good Product, but Indians cannot take payments - Overall rating: 5/5 - Reviewer: Ashwita G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered It is great for scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Very easy to use and lots of options to create workshops as well as appointments. #### Cons The email sent to the customer can only be customised for ALL emails. So whether or not they sign up for a workshop or an individual session, they receive the same instructions, which makes this hard. Also if you want to recieve payments, you have to subscribe and that is super expensive, and also if you're an Indian, receiving payments from Indians is not an option unless they use credit cards only (since you can use stripe). #### Reasons for choosing Setmore the flexibility in slots, the capacity to create individual as well as group appointments. --- ### Excellent value, reliable online booking system - Overall rating: 4/5 - Reviewer: Corinne P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business. Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I wanted software that would allow online booking and text reminders that was affordably priced for small business. #### Cons Two complaints: 1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing. 2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now. #### Reasons for choosing Setmore I chose Setmore over the others for the price, and Google did not meet my needs at the time. The Setmore premium account meets my needs while being affordable. I have been considering a switch from from having separate appointment booking and accounting software to using full-practice software (Jane App, ClinicSense), but that option is very expensive and does not seem to be worth the cost increase. #### Reasons for switching to Setmore Appointment Plus was a great program, and I used it as part of a team for years before that business closed. I would have continued using it if it was cheaper, but I believe it was $50 per month at the time, and since my needs had decreased so significantly, it seemed like an unrealistic price to pay for so many features I did not need. --- ### A good, easy to use program, well-priced, but with a lot of unusual glitches - Overall rating: 3/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times. Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky. That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile). Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments). Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming. In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature. The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great. #### Cons Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time. --- ### A system to book appointments necessary - Overall rating: 4/5 - Reviewer: Junko O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered It is a tool that has an automated system for reservations and even online payments, it is also easy to use and is adaptable to the company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like it because it is an ideal tool to manage and schedule appointments without conflicts, this cloud-based solution allows updates to always be current, allowing reservations to be made without problems, it is a type of system that can be implemented anywhere industry since it is much easier to manage employee or even customer schedules with greater accuracy #### Cons I have no problems and it has become an excellent tool for contact management with clients and partners, in a way organized in the cloud and accessible #### Vendor response Hello Junko, Thank you for your positive feedback on our appointment scheduling system. We are delighted to hear that it has evolved into an excellent tool for managing contact with your clients and partners. We are delighted that you find our cloud-based solution simple to use and adaptable to your business's requirements. Our automated reservation and online payment system is intended to improve accuracy and streamline the booking process. We appreciate your feedback and look forward to providing you with a dependable appointment booking solution in the future. Furthermore, our customer service team is available 24/7 to answer any questions or concerns you may have. We also provide regular updates and improvements to ensure that our solution is current and meets your changing needs. Michell, Team Setmore. Replied June 2023 --- ### Best Appointment Scheduling Software - Overall rating: 5/5 - Reviewer: Britany S. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this app for anyone needing a basic scheduling app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Setmore has a very easy-to-use interface and setting everything up is almost effortless. A few features I like most are the self-booking features for clients, the ability to set up automated appointments, and responsive customer service. It's free to use but you do have the option to upgrade to a paid plan for more features. #### Cons Setmore is available online and on mobile but there are no desktop versions available. #### Vendor response Hi Britany, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy-to-use and that you found the setup effortless. It's great that you appreciate the features available and you like that it's free. Julia, Community Team Replied May 2022 --- ### Best Online Appointment Scheduling Tool for Businesses! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My wife and I recently opened a spa and massage parlour. Our clientele is growing exponentially and I must say that Setmore has been superb in helping us manage our numerous appointments. It's absolutely free and easy to use which makes it perfect, especially for small start-up businesses. We were able to add our personal touch to it by customizing it, which was also very easy to do. When someone schedule's an appointment, they receive an automatic e-mail confirming their booking and a reminder 24hours prior to their appointment. Clients can also make very secure online payments, if they prefer to do so prior to their appointment. Our reviews from clients are easily displayed front and center, which encourages future bookings. Not to mention, it has great integration with our Instagram and Facebook pages/accounts and we can add the website plugin to our profiles. We can also access our calendar across any of our devices. #### Cons There isn't anything I don't like about this App. Will definitely recommend to anyone. #### Vendor response Hi there, Thank you for taking the time to review Setmore! We're delighted to hear that Setmore has helped manage appointments with the free plan and you find it easy to use for your start-up business. It's great that you like the ability to customize your Booking Page, the reviews, and the automated reminders. We really appreciate your support. If you require any assistance, do not hesitate to reach out to our 24/7 team via the live chat in the app or at help@setmore.com. Happy Scheduling! Julia, Community Team Replied June 2022 --- ### Easy to use anywhere, especially great for a new start up (free option) - Overall rating: 5/5 - Reviewer: Justin P. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress. #### Cons There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity. --- ### A decent program that's easy to use - Overall rating: 4/5 - Reviewer: Sue P. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times. #### Cons The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not. --- ### Disgraceful - Overall rating: 1/5 - Reviewer: conor O. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered This company is an absolute disgrace, they provide a simple service and yet cant even run it correctly. I spoke with 12 individual customer support agents, all in an attempt to solve 1 simple issue, they consistently left the chat once they realised it wasnt a simple fix, or else told me the issue was on facebooks end and not theirs, despite this being impossible as the data showing up in my error message could only be coming from their servers, just to make it that bit worse, I contacted facebook to get confirmation and in 3 hours had a response from them confirming the issue was not with them, The Setmore team then told me they would have to contact Facebook to confirm this despite me sending screenshots and also providing a detailed bug report for them, they have no clue how to fix their issues and their system has several bugs, 4 days ago they told me they messaged Facebook and today they told me they still had no response, i find it funny how i got a response in only a few hours and yet after 4 days a company of their size couldn't make contact. AVOID this company at all costs. So many better options out there as we have recently discovered. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing there is way better options out there #### Cons This company has been an absolute nightmare to deal with, their customer support is like dealing with infants who have zero technical knowledge. Avoid at all costs, better options out there which provide far better service. --- ### Cheaper than Calendly with all the bells and whistles! - Overall rating: 5/5 - Reviewer: Cynthia O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that they were responsive, its easy to use and super afforable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My web person introduced me to set more which because I hadn't heard off, I initially thought it was "off brand". May be true in the US HOWEVER, it has all the bells and whistles I was looking for as a dog trainer and offer of subscription based holistic pet healing services. I am happy it has online booking, mailchimp integration as well as integration with square as well as paypal. The person who helped me set it up was super helpful and walked me through it. It was also great that she on-boarded other dog trainers and she is able to help me in the future with other services or concerns as they come up so I can work with just her and not a random person every time which I love. #### Cons Still trying to figure out a solution for "signed client agreement". #### Reasons for choosing Setmore timing. #### Reasons for switching to Setmore Cost as well as a recommendation from a colleague. #### Vendor response Hi Cynthia, Thank you for your lovely review! It's great to hear that you're happy with Setmore and it's helping your pet healing business. That's wonderful that you've taken advantage of the MailChimp, Square, and PayPal integrations. It's also fantastic that our team was able to help you with your onboarding and help you set up your services. Team Setmore is here 24/7 if you require any assistance. Julia, Community Team Replied August 2021 --- ### Setmore Review - Overall rating: 4/5 - Reviewer: Phillip P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Setmore integrates well with my website allowing clients to book oine appointments in real time. It sends reminder emails. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and simple to use, cost efficient. I have never needed support or had any issues. #### Cons Setmore has No cons noted at this time. #### Reasons for choosing Setmore Price #### Vendor response Hi Phillip, Thank you for taking the time to review Setmore! Delighted to hear that you find Setmore easy to use and cost-effective. It's great you haven't felt the need to contact our support team. If you require any further assistance, do not hesitate to reach out! Julia, Community Team Replied April 2022 --- ### Great Online Appointment Scheduler - Overall rating: 5/5 - Reviewer: Tracey G. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of organizing and reminding customers of appointment. Also loved the mobile app as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use. #### Cons It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Kirsten F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features #### Cons They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature. IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page. --- ### Great For The Money - Overall rating: 5/5 - Reviewer: Josh W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall my experience was wonderful and it worked for a long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they have different options available to meet everyone’s needs. It is very easy to use and it a clean and professional look. #### Cons I had to stop using the software because I needed to connect providers with resources and Setmore wasn’t able to do it at that time. #### Reasons for choosing Setmore Price #### Vendor response Hi there Josh, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is great value for money and it s easy to use, professional and clean. We're sorry to hear that you are no longer a Setmore customer. We're constantly improving the product for our customers so we appreciate all feedback. If you have any suggestions on how we can improve, do not hesitate to reach out at help@setmore.com. Julia, Community Team Replied August 2022 --- ### It does the job perfectly - Overall rating: 5/5 - Reviewer: Fabio E. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since I offer remote sessions, to manage them I really needed a lightweight, straightforward platform...I have found it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of useIntuitive user interfaceThe integration with Stripe, Square and Paypal gives you great flexibility. #### Cons I've found a couple of issues in the workflow when I first started getting used to the platform and I had to get in touch with the customer service - whose reply, on the other hand, was quick and helpful. #### Reasons for choosing Setmore Can't remember the alternatives I've considered, but I remember that Setmore was a no brainer for me, as all the features I was looking for were there, for free. #### Vendor response Hi there Fabio, Thank you for taking the time to review Setmore! Thrilled to hear that you like the ease of use and appreciate the payment gateways available. It's great that you think Setmore offers a straightforward platform and think we're a no-brainer when it comes to online scheduling. We appreciate your feedback as it helps us improve the service we offer. If you require any further assistance, do not hesitate to reach at help@setmore.com. Julia, Community Team Replied May 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/setmore-profile/reviews/?page=2) --- Setmore Reviews, Pros and Cons - 2026 Software Advice