Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Ability to provide a more customized experience for our valuable guests.

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Awesome.

The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.

The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.

Really good experience and their customer help desk is great and very fast.

Lots of extra features in setting up offers, perks and events for customers.

There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.

Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind.

SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.

With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Amazing experience so far

Ease of use and communication within the team

No feature of capturing guest name who are staying in the hotel

Very positive.

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

I think there was a great platform to get more reservations in our restaurant and got the word out to more people

It caused too much confusion with our Opentable program.

7rooms is very easy to use system.

can see the history of guests which helps a lot

can not see other restaurant bookings to check overall

Overall the pros far outweigh the cons.

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

The features ultimately outweigh the cost

The system is quite smart in its approach to table reassignment and pacing

While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice

ease of use, ease of integration, online materials

poor security governance with examples of security breaches and hacking being ignored by customer service team

Great customer data capture, they allways know what i want, and i can see the history of guests.

Just one thing, color in the software is somehow boring