This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app).

Incredible tool. So many features. Build epic booking systems.

It seems to be something that they do not actively work on, which seems crazy to me. Customer support ([SENSITIVE CONTENT]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook.

I have had a lot of issues since I begun using it, tried to get the online payment, but the counting system doesn't suit me, so I think that I am going to change ! I hoped I wouldn't have to report people coming to my classes as I have been doing before using this software, so I can count the number of lessons they still have got. It appears that my goal has not been fulfilled !

I simply needed to know how many students wanted to book my classes because the places are limited and as I have got a little more success sometimes we were too numerous. I like that you can book using different ways.

It is not so easy to use if it is your first time... I struggled a lot trying to decided which plugin I should take or not, didn't understand at once what was the difference between customer information and admission sheet and many other things. So, many functionalities but too complicated for me !Plus, for a single user like me with a number of bookings just above the basic formula it is a little too expensive.

Its a great tool, so easy for the client side but for the business owner, aye!

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.