In our company we save time and money using Sirvoy software. Works every time - any time :)

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

We are most satisfied with this software.

simple to use

intuitive, instant knowledgeable support

lack of personalization BUT they are simple fixes, the developers just need to make existing fields available for selection throughout the platform

No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

good. it runs the entire business. we use it daily and would be lost without it

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

nothing to complain about, software always works very well

excellent

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

I cant think of anything, they are really good

Save time

Easy to use Automated messages Editable reservation forms Links to OTA's

No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

The team is always there to help with the Chat support. They even work in French when I can't find the word in english.

After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.

Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.

Very good

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

There is nothing I dislikes about Sirvoy. It does everything it says it does.

Great support, the program is very easy and does not require a lot of training for staff to understand how it works.

There is really not a lot I can complain about. I would like more in depth statistics and be able to view trends over time.

I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John

Once it is set up it works well

set up is a biatch

This software has made aoooooo much money for my clients. They have an easy monthly fee with 0% per booking.

The product is freaking amazing and does everything you need to get direct bookings at 0% although the customer service is probably what I’ve enjoyed most.

I don’t like the booking engine design customization options but that’s no big deal. The widget is still beautiful.

We've been using Sirvoy for a couple of years now and we're quite happy with it. Although the biggest problem we have is with the booking engine for our website. It really needs an update. More and bigger pictures. You can barely see anything on those small pictures. The whole thing is lacking a bit and we see a lot of people just don't like using it. Also it really needs support for more payment gateways. Omnipay could be implemented (https://github.com/thephpleague/omnipay) It would also solve our issue with receiving credit cards from channels like booking.com over FAX. A bit easier way for price managing, line a price calendar or something would be nice.

Price and ease of use

Not enough features. The booking engine needs an update and more payment gateways.

Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

We now do 75% of our bookings online through our own website thanks to Sirvoy

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

We have used Sirvoy for approx four years now in order to manage a small (six unit) vacation rental business. The system has served our purpose quite well (we started off with Excel) . What I particularly like is that the system is easy to use and that it continuously evolves. Sirvoy is a significantly more powerful solution today compared to when we started off four years ago but the cost of use is till at a reasonable healthy level for our small business.

Subscription model Reasonable cost Easy to go and easy to use All in one package Enough functions and features for a smaller business / straight forward operation

Nothing in particular

We can manage our pricing and offers. We manage the check-in / out and payments. Pre-ordered services as lunch and dinner. Cleaning and house-keeping. Statistics andeven marketing and sales on our webbpage and social media.

When we started usin Sirvoy in 2014 we found out that it was easy getting started and we really saved a lot of time since we had a lot of facts and figures all on the same place. After that Sirvoy has even improved and we have added all channels we need.

Mapping with Citybreak caused a little trouble. We are not really happy with that yet, but the reason is partly our´s, so we don´t want to re-name all our rooms and choose to keep it like this. Mapping is working anyway..

We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Design, usability, support, features

lack of manually adjustable channel manager like the siteminder inventory

Our previous package was excellent, but very expensive, it had all the whistles and bells, but you paid for them! Sirvoy is very cost effective and certainly in the early stages, seems more than capable of managing our bookings and helping us to support our [SENSITIVE CONTENT HIDDEN] and guests.

When you start to use a new software package, particularly one that has a direct impact on how your business runs, you need to get it running quickly and efficiently. This is not always easy as you don't fully appreciate the pitfalls early on. This is where great support enters the equation! Who do you go to, how do you communicate your questions, such that the support organisation understands your issue? Can your precious data be imported accurately and easily? Sirvoy support are easily contactable, they listen, they understand and they smooth the way so that your business can get on track quickly.

Still finding our feet with some features, but it is early days yet and I'm confident with the level of support I have received already, problems however pressing will be resolved.

My overall experience with Sirvoy is positive. The setup was a big challenge. Having been a hospitality professional for many years I was never involved in IT setup etc. and with Sirvoy you need to learn real fast. Written tutorials on how to do things versus human direction and explanation of why and what to do is very different.

I most like the direct channel connections and the economical price.

The lack of human contact when in need of assistance. Customer support is mainly through online chat and written tutorials versus speaking to a person over the phone and at times for me that can be a challenge.

Although we are still in a testing phase, running our old PMS alongside, this is a much simpler and concise online PMS. Has what you need or a way to get around what is missing.

Easy to use, uncomplicated with clear instructions. The chat support is truly impressive. They answer within seconds 24 hours a day! Does not need good broadband internet which is very important when running a resort far away from civilization. Very competitively priced.

The ability to differentiate between direct clientele and Agent driven clientele.

The system is really good and very user friendly, if a little ridged at time. But what really makes me come back Sirvoy time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!!!!!!!!!!

USER FREINDLY, CUSTOMEER SERVICE

A little set in is ways, cant edit some features.

thank you very much.

Went through a big audit and proof of concept work. What they are trying to do is not easy while they are offering the whole package that works (a lot of the solutions out there are unreliable). Can be clucky to set up but this is also due to Booking and Expedia that they have to work around. People are there to help 24/7 through chat. For the price I really think this is an incredible package.

how to guides could be more detailed. wording could be clearer especially in the restriction area.

I am a designer and the first reason I choose Sirvoy was the beautiful design of the User (POS) interface. Great service, always got answers that helped in few short steps. Great value for the money you pay.