SkyTouch Hotel OS is a cloud-based hotel management solution designed for hotels of all sizes. It offers property management, rate management and distribution functionalities within a suite.

SkyTouch Hotel OS features housekeeping management, which allows users to schedule housekeeping staff using the administration console. Once an assigned task is completed, the staff can update the status using their mobile app.

SkyTouch Hotel OS also features distribution management, which allows users to manage hotel bookings on different online channels, such as Internet Booking Engine (IBE), online travel agencies (OTA) and global distribution systems (GDS). When a room is booked on any of the channels, the calendar is updated in real time, which reduces the risk of overbookings.

SkyTouch Hotel OS offers integration with different business solutions such as Google Calendar, WordPress, PayPal and Drupal. The vendor provides 24/7 online support to customers.



73 Reviews of SkyTouch Hotel OS

Overall rating

4.19 / 5 stars

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Showing 1 - 20 of 73 reviews

November 2018

Rebecca from CCC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

SkyTouch

Sky touch is a very good system and is very highly recommended. Their customer service is amazing.

Pros

Very accessible and accommodating all across the world

Cons

Unable to create reports on a daily basis

November 2018

Nilesh from Econolodge Motel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

easy access

Pros

easy and any where you can assess from world

Cons

rate management some time not work also house keeping report not proper generate of last week who did clean and how many

October 2018

Erica from WaterWalk

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

Customizable, clear, easy usability

Overall, the platform is incredibly accommodating for both nightly and extended stay business. It allows us to accurately track business and monitor upcoming reservations as well as run trends on past activity.

Pros

It is a good, customizable platform for both property use (daily business tracking) and corporate use (reporting).

Cons

We would love more ability to customize reports or create a report set that can be run every day.

August 2018

Brittany from hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Very user friendly

Pros

Makes the job easier, the program allows you to move through the process of a reservation with out any stress.

Cons

Skytouch still has some bugs in it sometimes shows that there are no rooms when clearly there is. Luckly that has only happen a few times on non-busy days.

August 2018

Gayle from Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

SkyTouch OS

I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Pros

SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it.
There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons

SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

June 2018

K.J from Fortuna Lodging

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

June 2018

Worst PMS system

Pros

There are only two positive things about this PMS system.
1. This is a web based system there can be accessed from anywhere.
2. 24/7 US based phone support.

Cons

The list on cons is long:
1.Frequent crashes and updates that does not add any useful features to the system.
2.Long list of known issues but no intentions of ever fixing these issues.
3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels.
4.Only few integrations and interfaces to 3rd party platforms.
5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that.

April 2018

Ashley from Mother Earth Motor Lodge

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very simple to use and navigate

It makes my job easier

Pros

The ease of use , and great customer service , easy to understand commands, and navigation of the software is super

Cons

The glitches, sometimes cause pain in the butt trouble shooting, but it doesn't happen to terribly often

Response from SkyTouch Technology of SkyTouch Technology

Replied May 2018

Thank you for the review, Ashley! We are happy to have you as a valued customer.

April 2018

Amber from Phoenix Inn suites Albany

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

It is so easy to use!!

Pros

I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

Cons

I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

Response from SkyTouch Technology of SkyTouch Technology

Replied April 2018

Thank you for your kind review, Amber. We are happy to have you as a customer!

March 2018

Richard from Shilo Inns Killeen

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Best Software we have used

Pros

Intuitive Nature, Easy to train staff, online training. Credit Card interface Web based-no special hardware needed!

Cons

Some copying functionalities are missing like no shows and future reservations cannot be duplicated.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for being a value customer, Richard. We appreciate your review.

March 2018

Tiffany from Hometown inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

just as nice as your Franchise Choice Advantage

Its easy for the staff to pick up and learn.

Pros

its simple,
easy to navigate,
the customer service is always available 24/7 to help.
always up to date

Cons

The system is slow moving, Skytouch support wait time is ridiculously long.
The updates they do seem to make the system very slow.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for the review, Tiffany. We really appreciate your feedback.

March 2018

Kari Ann from Vino Inn Suites

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Once you learn the ins and outs of the program it is 95% of the time great.

Pros

It is relatively quick to check in clients . It configures most information and taxes for you as long as it is given proper information . For the most part it efficiently tracks and records most aspects of our business .

Cons

I think SkyTouch needs to simplify No Show reservations that become next day arrivals . The transfer of financial balance should not be anything other than reinstating if need be . It Is a process that you must duplicate then turn into cash transaction etc.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for the feedback, Kari!

March 2018

stephanie from Banff Aspen Lodge

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

very easy to use and move around system

Pros

Its easy to adjust charges between folios, and it walks you through making a reservation so nothing is missed

Cons

I do not like not being able to change certain guest info after they have checked out. And cannot change or view group rate code after the group has been set up.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

We appreciate the feedback, Stephanie.

March 2018

Rita from Americas Best Value Inn

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Some of the features are not as easy to use as they should be.

Cons

Posting credit balances in the direct bill accounts is not very easily done. Some of the features have to many steps involved in them. It is not easy to find some of things I need right away or I can't access them without calling sky touch for help. As the General Manager I would think I would be able to a bit more control over certain aspects and function of the system.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for your feedback, Rita.

March 2018

janet from Pocono Plaza Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Still have a few glitches but all in all in a good software

Pros

web based system , Faster than other systems. very easy to use. Tech support is quick to answer phones.

Cons

takes awhile daily to log in. Need to clear data everyday first, most of time folios wont print have to switch computors. sometimes if guest staying 1 day it prints a rates for 7 days on folio sheet guest signs

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for your review and your feedback, Janet.

March 2018

AGnes from Eden Roc Inn and Suites

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2018

night mare. It is a problem one after the other.

None yet. As we are still overcoming a lot of hurdles. We are still working on issues. I hope this will be better from the old system we have.

Pros

You have a lot of reports to choose from and detailed. And the 24 hour customer service. there is also a help section if you need it. k

Cons

had problems wherein some reservations did not communicate with skytouch. It wasn't solve until almost a month. Some credit card information did not migrate to the skytouch. A lot of problems

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Agnes, thank you for your patience as we worked through those hurdles. We are glad we have now been able to resolve most of them. Feel free to reach out to feedback@skytouchtechnology.com if you would like to discuss the issues further.

March 2018

Monique from Banff Aspen Lodge

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

March 2018

I enjoy the ease of use, there is a lot that needs to be fixed

Cloud based has been great also two way integration with siteminder has been a great time saver.

Pros

I enjoy the ease of use and that it is cloud based, it is colorful and attractive for new staff, we have two way integration with Site Minder and this has saved a lot of time and energy.

Cons

There are many things that need to be fixed. The reports for simple marketing purposes do not work at all, they do not pull any data from the simple item in a reservation such as country. The letters to guests cannot be adjusted which is crazy to me. Also there are so many things that they say they know about and they will be changing and it does not seem like anything will change.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Monique, I am glad to hear that you find our system easy to use, and that our Siteminder integration has been helpful to your property. Feel free to reach out to feedback@skytouchtechnology.com if you would like to discuss your suggestions further.

March 2018

Kathleen from Brio Beach Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2018

WHEN your system is working it is great, although it is not dependable.

Many until your systems started to implode 2 years ago.

Pros

Programs are user-friendly and easy to understand.

Cons

Lack of consistency and dependability. Lack of timely support and communication with support team.

March 2018

Amy from Palmer House Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Overall software works well for this property.

Pros

Tape chart, cloud based, customer service excellent.
Dash Board . Easy check-ins and checkouts, ease of training new staff

Cons

Do not like that you can't transfer deposits, funds from one acct. to another.
Would like to be able to transfer a gift certificate into the reservation when a guest calls to book.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for your review, Amy. We really appreciate the feedback.

March 2018

Douglas from Inn on the Hudson

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Easy to use. Customer service is great except long hold times.

Pros

On screen look. Ease of use. Folios are easy to find. Easy to train new employees as well. Audit is simple.

Cons

Different reports are needed. Suggestions were sent a long time ago but not responded to. Reporting sometimes does not match real time.

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Thank you for the great feedback Douglas!

March 2018

Debora from The Monarch Hotel

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

March 2018

Your tech people are great to work with, very nice and knowledgeable.

Pros

The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

Cons

That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

Response from SkyTouch Technology of SkyTouch Technology

Replied March 2018

Hi Debora. We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.