A comprehensive PMS at a reasonable price

SkyTouch Ease

So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Pros

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Cons

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

I have used several hotel software brands. Sky Touch is simply the best.

Pros

I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Cons

I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

Updates seem to make things worse...

I do like the reports available to management. It makes keeping track of sales and percentages very easy. The Tech support team are wonderful about 90% of the time!

Pros

I love the customer support team. I use them often.

Cons

Waiting 3 years to get ALL the credit card user names transferred from the SkyTouch program to Shift4. Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem. There was no problems at all until they updated their program. Another glitch is the Guest Profile/Future Reservations program is highly unreliable. I am told I have to go back to each of the 6 month's worth of reservations and physically attach the profile to the reservation. Ridiculous! All due to an "Update". N Just recently, their auto check in was not working. We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio. We had to double charge the guest to get the money into the folio and go back and delete or refund the guest's original charge.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

Pros

Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Cons

The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.