SkyTouch Hotel OS Software

Pros

None that I can think of. I would really add something if I thought that this system had anything of value.

Cons

To many to list. Basically this is a strong arm move for the Choice Hotels to force a totally useless system onto their franchisees.

It makes my job easier

Pros

The ease of use , and great customer service , easy to understand commands, and navigation of the software is super

Cons

The glitches, sometimes cause pain in the butt trouble shooting, but it doesn't happen to terribly often

Pros

I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

Cons

I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

Pros

Intuitive Nature, Easy to train staff, online training. Credit Card interface Web based-no special hardware needed!

Cons

Some copying functionalities are missing like no shows and future reservations cannot be duplicated.

Its easy for the staff to pick up and learn.

Pros

its simple,
easy to navigate,
the customer service is always available 24/7 to help.
always up to date

Cons

The system is slow moving, Skytouch support wait time is ridiculously long.
The updates they do seem to make the system very slow.

Pros

It is relatively quick to check in clients . It configures most information and taxes for you as long as it is given proper information . For the most part it efficiently tracks and records most aspects of our business .

Cons

I think SkyTouch needs to simplify No Show reservations that become next day arrivals . The transfer of financial balance should not be anything other than reinstating if need be . It Is a process that you must duplicate then turn into cash transaction etc.

Pros

Its easy to adjust charges between folios, and it walks you through making a reservation so nothing is missed

Cons

I do not like not being able to change certain guest info after they have checked out. And cannot change or view group rate code after the group has been set up.

Cons

Posting credit balances in the direct bill accounts is not very easily done. Some of the features have to many steps involved in them. It is not easy to find some of things I need right away or I can't access them without calling sky touch for help. As the General Manager I would think I would be able to a bit more control over certain aspects and function of the system.

Pros

web based system , Faster than other systems. very easy to use. Tech support is quick to answer phones.

Cons

takes awhile daily to log in. Need to clear data everyday first, most of time folios wont print have to switch computors. sometimes if guest staying 1 day it prints a rates for 7 days on folio sheet guest signs

None yet. As we are still overcoming a lot of hurdles. We are still working on issues. I hope this will be better from the old system we have.

Pros

You have a lot of reports to choose from and detailed. And the 24 hour customer service. there is also a help section if you need it. k

Cons

had problems wherein some reservations did not communicate with skytouch. It wasn't solve until almost a month. Some credit card information did not migrate to the skytouch. A lot of problems

Cloud based has been great also two way integration with siteminder has been a great time saver.

Pros

I enjoy the ease of use and that it is cloud based, it is colorful and attractive for new staff, we have two way integration with Site Minder and this has saved a lot of time and energy.

Cons

There are many things that need to be fixed. The reports for simple marketing purposes do not work at all, they do not pull any data from the simple item in a reservation such as country. The letters to guests cannot be adjusted which is crazy to me. Also there are so many things that they say they know about and they will be changing and it does not seem like anything will change.

Many until your systems started to implode 2 years ago.

Pros

Programs are user-friendly and easy to understand.

Cons

Lack of consistency and dependability. Lack of timely support and communication with support team.

Pros

Tape chart, cloud based, customer service excellent.
Dash Board . Easy check-ins and checkouts, ease of training new staff

Cons

Do not like that you can't transfer deposits, funds from one acct. to another.
Would like to be able to transfer a gift certificate into the reservation when a guest calls to book.

Pros

On screen look. Ease of use. Folios are easy to find. Easy to train new employees as well. Audit is simple.

Cons

Different reports are needed. Suggestions were sent a long time ago but not responded to. Reporting sometimes does not match real time.

Pros

The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

Cons

That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

Pros

generally great unless the customer service agent you get is jenny in which case, please see previous review as I don't have time this again. The review I provided last week got me absolutely nowhere after being treated the way I was

Cons

Since my last review was the only negative review I have ever posted, No one has EVER bothered to respond to me, so why on earth would I bother ever leaving another review, they obvious don't get read, nor does anyone care enough about the end user or their complaint.

It is the most critical technology we use to manage our hotel.

Pros

The integration with third part sites (OTA's) such as booking.com, Expedia, etc. is very seamless and error free.

Cons

There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Pros

Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Cons

Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

Pros

Easy; someone always there when I need help; system is nice and fast, making check-ins easier for both the front desk and the guest/guests in line waiting

Cons

When I book a reservation from the customer's profile and ask it for future reservations, it often does not show any, which sometimes results in duplicate reservations

Pros

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.