Smart Hotel software


13 reviews(4.0/5)
13 reviews(4.0/5)

Smart Hotel offers a hotel property management solution suitable for a wide variety of industry verticals like corporate hotels, resorts, retreats, wilderness lodges and marinas. It offers tools to manage central reservations, housekeeping, guest relationships, maintenance and club activities.

Key features include online booking engine, reservations with built-in yield management, confirmations, check-ins, registration cards, check-outs, guest folios, housekeeping and maintenance. The Internet booking module is commission-free and the third-party billing offers unlimited folios per reservation.

It integrates seamlessly with third-party accounting systems like QuickBooks and Sage. The built-in point of sale feature is suitable for both retail and table service, has touchscreen menus on non-proprietary hardware. And the custom reporting can support needs like transport manifests or meal plan reports.

Smart Hotel offers multi-property functionality that replicates guest profiles among properties so agents can welcome back a guest that has stayed at a sister property. It offers both on-premise and cloud-based deployment models.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

13 Reviews of Smart Hotel

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  • Marnie from Mica Heli Guides Ltd

    Number of employees: 2-10 employees

    July 2018

    Smart Hotel for heli skiing

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

    Cons

    It is complicated and some aspects are not very intuitive.
    There is quite a steep learning curve to be able to use this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy from Sorrento Centre

    Number of employees: 11-50 employees

    July 2018

    Customization of the SmartHotel system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

    Pros

    The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs.
    I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

    Cons

    Lack of Training manual or guide
    It is clunky and does not look very modern. This is particularly evident in the online bookings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Holly from Norway House Cree Nation

    Number of employees: 501-1,000 employees

    July 2018

    Its not just in the name

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.

    Pros

    Smart Hotel is very user friendly software and easy to learn. Integrated with our finance software which is a god send.

    Cons

    No dislikes of this software - should have got it 5 years ago

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Smart Hotel Software, Smart Hotel Software Inc.

    July 2018

    Thank you for your kind words Holly.

  • Grant from Vagabond Lodge

    September 2010

    As big (or small) as you need

    Ease-of-use
    Quality
    Support

    Highly recommended. The system can be scaled to meet size needs and is flexible enough to meet customized requirements.

    Pros

    After reviewing a couple dozen different systems, we implemented UniResMan for the hotel front desk processes. It matched our prior processes very closely, is intuitive, and provides the front desk staff with any reservation info they needed at any time (something we could not do prior). It has a full set of standard reports that provide essential information for operations, saving weeks of compilation time. Simply put: this software enables management to focus on growing business more, opposed to solely supporting daily operations.

    Cons

    The standardized reports are structured to fit what an accountant likes to see, which can obscure information from accurately or quickly being read by front-line staff (front desk or housekeeping).
    While all of the information is in the system, it can be difficult to find. The user needs to understand where to find all of the information (user-specific training).

    Review Source: Capterra
  • Emily from Backeddy Resort and Marina

    August 2010

    Backeddy

    Ease-of-use
    Quality
    Support

    Great Service and Great product.

    Pros

    Easy to use, tonnes of features and fairly straight forward application to figure out.
    Customer Support (Liz) is a pleasure to deal with and always comes up with answers/solutions quickly.

    Cons

    Reporting Function not particularly user friendly.
    The use of Crystal reports for guest paperwork, makes fine tuning your confirmations and registrations harder than it should be.

    Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.

    Review Source: Capterra
  • meg from Honeymoon Bay Lodge and Retreat

    August 2010

    Honeymoon Bay

    Ease-of-use
    Quality
    Support

    I would like to be able to manipulate reports more easily. Like pick up the numbers of bookings from a certain city address or region. Be able to use it more as a tool for tracking specific marketing.

    Pros

    Uni Res is user-friendly, and I can see how it would be so very useful where many differing departments need to be all on the same page... like housekeeping, maintenance and reception.

    Cons

    In our situation, it is much more software than we need. This becomes a bit cumbersome as well ... in that it tries to tell us more than we need to know. Sounds like a perfect world ... and it is not a problem. It is simply more than we need.

    Review Source: Capterra
  • frank from quilchena hotel & resort

    August 2010

    quilchena

    Ease-of-use
    Quality
    Support

    wouldnt hesitate to recommend it to anyone

    Pros

    birds eye view of all the rooms
    easy to use and train others on
    capturing of data
    awesome customer support
    good prompting when taking reservations
    good interface with other our restaurant software and simply accounting

    Cons

    diffivculty when fully booked to transfer to rooms

    Review Source: Capterra
  • John from Prestige Lakeside Resort

    August 2010

    Just Beginning

    Ease-of-use
    Quality
    Support

    Average at best

    Pros

    -Reporting

    Cons

    -There are a number of items that have been dicussed that require further attention.
    -Ease of use
    -Speed of loading screens
    -Cutting down the number of screens
    -Changing certain reports so that we can find our information quickly and efficiently

    Just to name a few

    Review Source: Capterra
  • Joanna from Alpen Acres Motel

    August 2010

    Good value

    Ease-of-use
    Quality
    Support

    I would recommend this product to smaller hotels looking for a budget solution. Definitely buy the additional maintenance and tech support.

    Pros

    Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.

    Cons

    Not the most user-friendly system: takes a while to learn and some processes seem unnecessarily long-winded. "Out-of-the-box" online reservations solution needed some tweaking for our preferences costing us extra money in programming.

    Review Source: Capterra
  • Kenneth from Silver Towers

    July 2010

    Fantastic

    Ease-of-use
    Quality
    Support

    We hope more companies sign up.

    Pros

    The whole system is a pro. The system is great.

    Cons

    We are happy with all features at Hotel Res,

    Review Source: Capterra
  • Valerie from Mica Heli Guides Ltd

    July 2010

    Mica Heliskiing

    Ease-of-use
    Quality
    Support

    Satisfactory to good. We are accessing it on a remote server which causes some issues. Note the licences were purchase by Island Lake Resort Group, exact date unknown.

    Pros

    this product meets most of our needs.

    Cons

    a bit cumbersome for building variable package rates. we do not use the invoicing feature as we do not like the presentation.

    Review Source: Capterra
  • Patricia from Hood River Hotel

    July 2010

    Highly Recommended with 1 suggestion.

    Ease-of-use
    Quality
    Support

    Highly Recommended with 1 suggestion.

    Pros

    1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
    2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
    3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

    Cons

    If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves.

    This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

    Review Source: Capterra
  • Dane from Apex Mountain Inn

    July 2010

    Bloated and very Unstable

    Ease-of-use
    Quality
    Support

    This program has a long way to go. When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists.

    Pros

    Many Features

    Great Control Screen

    I like how everything opens in there own process, but should be tabbed

    Cons

    Reservations take too many steps and too many ways to do it, therefor very slow.

    Program stalls many times a day.

    Some reservations don't save properly when adding rooms making for a huge headache later.

    The user interface is cluttered with no option of eliminating features.

    Training is very extensive rendering the program useless for seasonal operations.

    Web interface creates unallocated reservations that if not checked for regularly will result in overbooking.

    Objects don't move with reservations, pain when adjusting dates.

    Payments don't always default to paying guest in the open reservation

    Does not show all outstanding folios.

    Stalls when viewing GL's

    Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.

    Objects show on all reservation confirmations.

    Deposits include objects

    Agents and extra guests should not print when printing registration cards.



    Review Source: Capterra
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