--- title: "Smart Hotel Software Reviews, Demo & Pricing - 2026" description: "Review of Smart Hotel Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/smart-hotel-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Online Property Management Software](https://www.softwareadvice.com/property/web-based-property-management-software-comparison/) / Smart Hotel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Smart Hotel Review From $500 1 plan Wondering if Smart Hotel is right for your organization? Our Online Property Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Smart Hotel 4.0 [(20)](https://www.softwareadvice.com/property/smart-hotel-profile/#reviews) Pricing Pricing available upon request ### About Smart Hotel Smart Hotel offers a hotel property management solution suitable for a wide variety of industry verticals like corporate hotels, resorts, retreats, wilderness lodges and marinas. It offers tools to manage central reservations, housekeeping, guest relationships, maintenance and club activities. Key features include online booking engine, reservations with built-in yield management, confirmations, check-ins, registration cards, check-outs, guest folios, housekeeping and maintenance. The Internet booking module is commission-free and the third-party billing offers unlimited folios per reservation. It integrates seamlessly with third-party accounting systems like QuickBooks and Sage. The built-in point of sale feature is suitable for both retail and table service, has touchscreen menus on non-proprietary hardware. And the custom reporting can support needs like transport manifests or meal plan reports. Smart Hotel offers multi-property functionality that replicates guest profiles among properties so agents can welcome back a guest that has stayed at a sister property. It offers both on-premise and cloud-based deployment models. Do you work for Smart Hotel? [Manage this product listing](https://www.g2.com/products/smart-hotel-pms/claim_requests/new?auto=true) Wondering if Smart Hotel is right for your organization? Our Online Property Management Software selection experts can help you in 15 minutes or less. ## Smart Hotel User Interface ## Popular Smart Hotel Alternatives Main Product Smart Hotel 4.0 [(20)](https://www.softwareadvice.com/property/smart-hotel-profile/#reviews) Ratings Breakdown - 3.75Ease of use - 4.44Value for money - 4.80Customer support - 4.30Functionality Pricing Available upon request Get Price Alternative Product [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) 4.3 [(130)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.20Value for money - 4.18Customer support - 4.07Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [eviivo](https://www.softwareadvice.com/hotel-management/eviivo-profile/) 4.0 [(393)](https://www.softwareadvice.com/hotel-management/eviivo-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 3.99Value for money - 4.04Customer support - 3.99Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [RMS](https://www.softwareadvice.com/hotel-management/rms-profile/) 4.4 [(412)](https://www.softwareadvice.com/hotel-management/rms-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.26Value for money - 4.54Customer support - 4.30Functionality Pricing Available upon request Get Price Alternative Product [innRoad](https://www.softwareadvice.com/hotel-management/innroad-profile/) 4.5 [(217)](https://www.softwareadvice.com/hotel-management/innroad-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.64Customer support - 4.36Functionality Pricing Available upon request Get Price Alternative Product [Magpie Property Management](https://www.softwareadvice.com/hotel-management/magpie-profile/) 4.0 [(1)](https://www.softwareadvice.com/hotel-management/magpie-profile/#reviews) Ratings Breakdown - 5.0Ease of use - Value for money - 5.0Customer support - Functionality Pricing Starting at $45.00 per month Get Price ## Smart Hotel Pricing and Plans Starting price: $500.00 Free Trial Free Version Basic $500.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Smart Hotel Features - Features of Smart Hotel Accounting Booking Management Built-in Accounting Catering Management Communication Management Credit Card Processing CRM Customer History Customizable Reports Electronic Payments Employee Management Extended Stay Financial Management For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Experience Management Housekeeping Housekeeping Management Inventory Management Loyalty Program Maintenance Management Marketing Automation Multi-Property Online Booking Payment Processing Point of Sale (POS) Promotions Management Rate Management Reporting/Analytics Reporting & Statistics Reservations Management Revenue Management Reviews Management Room Booking Room Inventory Single Property Spa/Activity Management Third-Party Integrations ## Smart Hotel Integrations Dynamics 365 Business Central Integration rated undefined from -1 review Booker Integration rated undefined from -1 review Sage CRM Integration rated undefined from -1 review Acumatica Cloud ERP Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review ## Smart Hotel User Reviews ## Smart Hotel customer ratings - Overall rating: 4.0/5 - Total reviews: 20 ### Rating distribution - 5 stars: 6 reviews (30%) - 4 stars: 10 reviews (50%) - 3 stars: 3 reviews (15%) - 2 stars: 1 reviews (5%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 4.4/5 - Customer support: 4.8/5 - Functionality: 4.3/5 --- Have you used Smart Hotel and would like to share your experience with others? ### Easy to manage the Hotel Operational Daily - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As front Office I will like to use it, Because is uder friendly and simple #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office. #### Cons Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else. --- ### Smart Reservations System - Overall rating: 5/5 - Reviewer: Belinda R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software interacts with our accounting program Adagio so that has been a big plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like #### Cons The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account. #### Reasons for choosing Smart Hotel Smart is a Canadian company, the support fees and staff are great and the interaction of the two software programs was a plus. #### Reasons for switching to Smart Hotel The interaction with our accounting program --- ### SH & NMA - Overall rating: 3/5 - Reviewer: Kira M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great. #### Cons Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window. --- ### Customization of the SmartHotel system - Overall rating: 4/5 - Reviewer: Nancy C. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have. #### Cons Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings. --- ### Highly Recommended with 1 suggestion. - Overall rating: 4/5 - Reviewer: Patricia B. - Product usage: Used unspecified for unspecified - Reviewed: July 2010 - Review source details: This review was submitted organically. No incentive was offered Highly Recommended with 1 suggestion. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem. 2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment. 3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process. #### Cons If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them. --- ### Smart Hotel Software - Overall rating: 5/5 - Reviewer: Dede R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefits of having a software program out weigh paper bookings by far a lot less errors and able to book rooms in advance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to load this program and to make reservations #### Cons When you want to go to the day you are actually on it will take you to the previous day example if it was November 22 and I wanted to go to the date on the program I have to go to the previous day to get the correct date --- ### Best customer service - Overall rating: 5/5 - Reviewer: Russell M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at smart hotel will answer your call anytime! [SENSITIVE CONTENT HIDDEN] and the team are so knowledgeabve and helpful. They have always been able to solve any issues. #### Cons Not a thing. Works great! Have had little to no issues. --- ### Med-Inn Hotel - Overall rating: 4/5 - Reviewer: Carly N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly & simple. Color coded chart on control reservation screen #### Cons Would like the option of entering the zip and the city/state pops up. Would like a dual option when entering housekeeping status (i.e. - vacant & clean/ vacant & occupied); with computer giving a flag if there is a discrepancy. --- ### Smart Hotel for heli skiing - Overall rating: 4/5 - Reviewer: Marnie G. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use. #### Cons It is complicated and some aspects are not very intuitive. There is quite a steep learning curve to be able to use this software. --- ### Bloated and very Unstable - Overall rating: 2/5 - Reviewer: Dane A. - Product usage: Used unspecified for unspecified - Reviewed: July 2010 - Review source details: This review was submitted organically. No incentive was offered This program has a long way to go. When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 #### Pros Many Features Great Control Screen I like how everything opens in there own process, but should be tabbed #### Cons Reservations take too many steps and too many ways to do it, therefor very slow. Program stalls many times a day. Some reservations don't save properly when adding rooms making for a huge headache later. The user interface is cluttered with no option of eliminating features. Training is very extensive rendering the program useless for seasonal operations. Web interface creates unallocated reservations that if not checked for regularly will result in overbooking. Objects don't move with reservations, pain when adjusting dates. Payments don't always default to paying guest in the open reservation Does not show all outstanding folios. Stalls when viewing GL's Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing. Objects show on all reservation confirmations. Deposits include objects Agents and extra guests should not print when printing registration cards. #### Vendor response This property no longer uses our software. This was a farewell flame. 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