The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want.

Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time

The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore

Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.

Straight-forward (especially if you're already experienced with other similar products). It took half hour to have my first property up and running! Support is good enough (at times it can be better)!

Lack of booking engine integration, Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.

This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

I can't imagine running my vacation rental business without it.

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Task rules - less intuitive to understand how they operate and when you would use them.

Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.

*Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service.

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.