All Hospitable.com Reviews
1-25 of 119 Reviews
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Barry
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The best software out there with the easiest of setup
The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want.
PROSEase of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time
CONSThe direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore
Andonis
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Good enough for basic needs of running a hospitality business/es
Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.
PROSStraight-forward (especially if you're already experienced with other similar products). It took half hour to have my first property up and running! Support is good enough (at times it can be better)!
CONSLack of booking engine integration, Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!
Reason for choosing Hospitable.com
It was before I had the chance to fully use and try Kross booking - Hospitable was simpler and quicker to set up!
Billie
Writing and Editing, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2020
Do NOT Trust Smartbnb
Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.
PROSThis software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).
CONSThe worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.
Vendor Response
Hi Billie, I am happy that you were a happy Smartbnb customer until you were offered a discount. We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis. Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team. Your subscription was therefore cancelled within minutes of you reaching out. Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better. Pierre-Camille Founder & CEO
Replied April 2020
Rose
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best Life Vacation Stays
I can't imagine running my vacation rental business without it.
PROSEase of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.
CONSTask rules - less intuitive to understand how they operate and when you would use them.
Reason for choosing Hospitable.com
Ease of use and deployment, testimonials from friends in the business and price.
Shevi
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
I absolutely love this company and their software
Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.
PROS*Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service.
CONSI honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.
John
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Smart BnB saves me hours per week managing vacation rentals!
SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.
PROS- Automated Messaging SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests. - Analytics I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go - Customer service There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.
CONSPretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!
Reason for choosing Hospitable.com
Features, price, and customer service.
Vendor Response
Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come!
Replied August 2019
Alexandre
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
The best for personalised guests comunication
so easy to start, but very complete
PROSThe high personalization possibilities, the pricelabs integration
CONSNothing to say here, i really like the program
Reason for choosing Hospitable.com
price and features
Vendor Response
Thank you!
Replied August 2023
Kristen
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A wonderful sanity saver!
I've been in this business for 6 years – own/manage 3 beautiful 5-star VRs in a popular mountain town in NC. My new cleaning team suggested I engage Hospitable for communicating with them. BEST THING I EVER DID! I use it for managing my cleaning team, guest communications, and door locks. Soon, I'll set it up for direct bookings and gathering contacts for marketing using MailChimp. NEXT LEVEL property management!
PROSI LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier!
CONSNot sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner!
Reason for choosing Hospitable.com
I don't know any others – Hospitable came highly recommended by a reliable business partner and I don't need to look any further.
Vendor Response
Thank you for your kind words, Kristen!
Replied August 2023
Adam
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simplifying your life as a Host!!
Customer service was good and it saves me a lot of time automating the hosting process.
PROSReasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system. Customizable.
CONSIt doesn't allow you to integrate Booking.com (yet) but they say it's coming.
Reason for choosing Hospitable.com
Pricing was much better
Reasons for switching to Hospitable.com
Needed one platform that could do more than either of the individual platforms
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very good, but…
Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.
CONSThere are other apps that provide even more features for less than hospitable with similar qualities.
William
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Outstanding Product from an Outstanding Team
They are a young and dynamic company and are able to deliver a great product with outstanding support. [SENSITIVE CONTENT HIDDEN] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs
PROSBeautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful
CONSPredictive messaging is not that practical in real life applications
Ntsako
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Smartbnb changed everything
TIME!!!
PROSI like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly
CONSSometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this
Vendor Response
Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users. You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically! We hope you will continue to trust us to save you time in the future :)
Replied November 2019
Nick
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Time Saved Makes it Well Worth It
Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy
CONSThe idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!)
António Jorge Cardoso
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
It's trully Smart and supportive
I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software.
PROSAll guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies.
CONSIt makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need.
Jo
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Easy to use, great support and integrity
I definitely recommend smartbnb and I would use it again. It was easy overall!!
PROSI found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all.
CONSI would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.
Nigel
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Manage your short term rental stress and time free
Has enabled me to run properties in Australia and the UK, from an island in the middle of the Pacific with poor internet. AND to achieve top rating for communication!
PROSCopes with all messaging. They have pretty well thought of everything and new features continually being added
CONSTakes a short time to set up, but well worth the initial effort
Greg and Minke
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Awesome Product for Passive Rental Management
Couldn't run my business without it
PROSLove the automatic question detection Flawless guest and staff messaging Solid pricing/calendar syncing
CONSWhen bringing on new staff, they don't receive details of existing but future bookings so have to advise manually
Omar
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed July 2021
No better option for the money
I use this software daily and love it.
PROSThe price is the best feature about this software. Nothing beats it for the money.
CONSNot the most user friendly. It can take a while for someone who is not very computer savvy to use it.
Natalie
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great product for automating guest communication and stepping guests through ID verification process
Message templates, guest verification, easy to view infometrics showing data analytics, notifying cleaning staff of each new booking, guest insights, excellent customer support.
CONSInteroperability with Booking dot com. Custom dates for metrics reports is a bit glitchy. It would be great if this product was extended to become a fuller channel management option.
Heather
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Smartbnb helps streamline and manage my STR business
I have 2 Short -term rental locations. This website helps make managing the rentals and inquiries doable. The auto responses make sure that I can respond to guests even when I'm working or otherwise unable to be online.
PROSAuto messaging are a game changer and makes sure I don't miss an inquiry or rental.
CONSIts a bit of a learning curve... but they are very helpful and responsive with customer service
donna
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
my experience
calendar and scheduling, easy to read. !
CONSi don't have any problems with hospitable
Vendor Response
Thanks, Donna!
Replied August 2023
Carol
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Could not be without it!
This was easy to set up, great and fast customer service, integrated well. I could not go back to how I was working before. The time saved far outweighs the cost of the software and it has enabled me to take on new business.
CONSNone! I havent come across anything yet.
Mary
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Housekeepers Friend
This software allows me to keep on top of bookings and updates. It's great for clients that are hard to contact or who simply want less to be bothered with on a daily basis. I can more than adequately plan cleaning and maintenance at my unit. I totally support it.
PROSMy clients have used the software since listing their unit. I have been added for convenience and it's a great tool.
CONSI have had no issues so far, using this software on a daily basis.
Jonathan
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
SmartBnb massively reduces administrative burden of running my Airbnb
I have been using Smartbnb for several months now and it has vastly reduced my administrative load. I am a bit of a geek but found setting it up very easy. A couple of times I have had to override the automated messages and found that very easy as well. Not only is it easier to manage my Airbnb property now but it also has improved the quality and frequency of my messaging to guests.
PROSI am running a very busy Airbnb (2-3 bookings per week) in a house I own in Brooklyn, NY. I am a busy professional and I live in California so it is important that I have good software to automate the booking and management process. I am using Smartbnb to communicate with guests in a personal but automated fashion as well as send reminders to my cleaning person.
CONSThe URL is a little hard to remember (though that is really nitpicking).
Reason for choosing Hospitable.com
The reviews I read on Smartbnb were all good so I didn't feel the need to do a big competitive analysis.
Vendor Response
Thank you so much for your review, Jonathan. We're thrilled that you're happy with our tools, especially since they help you run your Airbnbs remotely, all while being a full-time professional! That's amazing. We'll continue working hard to make Smartbnb even better for you and your guests.
Replied November 2019
Tara
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Streamlined communication
Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7
CONSNothing I can think of. It served the purpose I subscribed to it for.