--- title: "Hospitable.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hospitable.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hospitable.com is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/smartbnb-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Hospitable.com](https://www.softwareadvice.com/hotel-management/smartbnb-profile/) / Hospitable.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/smartbnb-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/smartbnb-profile/alternatives/) # Hospitable.com User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 143 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 120 reviews (84%) - 4 stars: 15 reviews (10%) - 3 stars: 4 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) - Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed . - Other options to push information to OTAs also generally works ### Most mentioned cons - A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. - The support ticket was later closed due to a holiday without resolution. - Their regular agents are unhelpful and often give wrong information. ## Hospitable.com customer reviews Showing reviews 1-25 of 143 (page 1). ### The best software out there with the easiest of setup - Overall rating: 5/5 - Reviewer: Barry M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time #### Cons The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore --- ### Automation we can't live without - Overall rating: 5/5 - Reviewer: Perry S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hospitable has become an essential part of my property management business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. #### Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! #### Reasons for choosing Hospitable.com Hospitable offered a more user-friendly experience and better pricing given the size of our business. --- ### Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me. Awful! - Overall rating: 1/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service #### Cons I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here? #### Vendor response Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation. We don't have enough information from this review to track down that ticket but if you email support@hospitable.com we'd be happy to assist you in getting your account set up. Replied August 2023 --- ### The easiest STR PMS - Overall rating: 5/5 - Reviewer: Rob G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, functionality, ease of setup #### Cons Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it! #### Reasons for choosing Hospitable.com Messaging automation was the main factor, but also the ease of use to save time on busywork long-term #### Reasons for switching to Hospitable.com Looking for better functionality and ease of use, more automation for messaging #### Vendor response Thanks for the review! Replied November 2024 --- ### I couldn't have scaled from $200,000 to $2 million without Hospitable - Overall rating: 5/5 - Reviewer: Colin L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests. Hospitable solved all of this and more. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team. #### Cons I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly. #### Reasons for choosing Hospitable.com Some of the other software takes a percentage of your gross revenue and SmartBnB charges an extremely reasonable flat-rate monthly fee. I've actually converted 3 friends from some of the other software out there after showing them Hospitable. --- ### Best PMS on the market and can't wait for their growth. - Overall rating: 5/5 - Reviewer: Kevin R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I tried about four other property management softwares that had amazing reviews but just didn't cut it for me and my business. Hospitable is by far the best software I've used in my four years in the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely user friendly and so easy to use but extremely powerful. They have really developed a product that can streamline a ton of the processes in your short term rental business. Other software on the market are over priced and extremely difficult to use. #### Cons Website feature is still in development stages at time of this review. Also, I would like to see more integrations. Lastly, I think the metrics/financial reporting feature can be improved. I would like to be able to see more organized data about the health/growth of my properties so I can send a nice branded report to my property owners. #### Reasons for choosing Hospitable.com The ease of use and intuitive design. #### Reasons for switching to Hospitable.com Other products were super complicated and had horrible customer service. #### Vendor response Thank you for growing with us, Kevin! Replied August 2023 --- ### Hospitable review - Overall rating: 5/5 - Reviewer: Trey H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve been using this product for two years now and they continue to update and add new features that continue to make my business more efficient and streamlined. I recommend Hospitable to anyone looking for a solution for short term rental management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospitable has been critical in managing my calendar with multiple booking sites. The auto responses after bookings and inquiries saves so much time. I have created templates to send check-in instructions for each unit and Communication with the client is on auto pilot. #### Cons I don’t have much bad to say about Hospitable. It has done everything I’ve needed. #### Reasons for choosing Hospitable.com Price and features #### Reasons for switching to Hospitable.com Guesty was much more expensive than Hospitable at the time. #### Vendor response Thank you for your positive feedback, Trey Replied June 2024 --- ### Good enough for basic needs of running a hospitality business/es - Overall rating: 4/5 - Reviewer: Andonis R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Straight-forward (especially if you're already experienced with other similar products). It took half hour to have my first property up and running! Support is good enough (at times it can be better)! #### Cons Lack of booking engine integration, Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..! #### Reasons for choosing Hospitable.com It was before I had the chance to fully use and try Kross booking - Hospitable was simpler and quicker to set up! --- ### Simplifies short term rental management - Overall rating: 5/5 - Reviewer: Tim E. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking #### Cons I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email. #### Reasons for choosing Hospitable.com YourPorter was too slow & clunky iGMS was a combination of features & price #### Reasons for switching to Hospitable.com I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more. --- ### Unbelievable software for Short Term Rentals - Overall rating: 5/5 - Reviewer: Manos K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great! #### Cons Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply. #### Reasons for choosing Hospitable.com Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright! #### Reasons for switching to Hospitable.com ImtelliIntelligence in automated messaging. #### Vendor response Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future! Replied November 2019 --- ### Great for your rental property - Overall rating: 5/5 - Reviewer: Suzanne D. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of having everything I need all in one central location. #### Cons Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed. #### Vendor response Appreciate the review! Replied November 2024 --- ### Great channel management for less than the other guys. - Overall rating: 5/5 - Reviewer: Casey M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid! #### Cons Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service. #### Reasons for choosing Hospitable.com I started with Hospitable and didn't want to start over from scratch programming another channel manager. There's a lot of time, effort and learning that goes into it. Especially when customer service isn't in real time. If Hospitable hadn't resolved some of the major issues; staying connected to VRBO was a big one. I would have jumped ship but they're growing, continually add more features based on feedback from the users. Also, the service is more reliable than ever before. #### Vendor response Thank you for your review, Casey Replied June 2024 --- ### I absolutely love this company and their software - Overall rating: 5/5 - Reviewer: Shevi B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service. #### Cons I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more. --- ### Get your life back! - Overall rating: 5/5 - Reviewer: Kami M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it. #### Cons It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging. #### Reasons for choosing Hospitable.com Price #### Reasons for switching to Hospitable.com There product was to expensive. --- ### Hospitable is an amazing channel manager - Overall rating: 5/5 - Reviewer: Cameron S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hospitable is amazing and I would recommend vacation rental managers to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospitable is easy to use, easy to learn and very user friendly. #### Cons This software has changed how I manage my vacation rentals, I would highly recommend it. #### Vendor response Thank you for the glowing recommendation, Cameron! Replied June 2024 --- ### Makes my life so much easier - Overall rating: 4/5 - Reviewer: Angela L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week! #### Cons The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program. #### Reasons for choosing Hospitable.com My porter had more limited functionality and was a lot more clunky but I liked how the task set up was easier and how you can opt to get notifications for all messages, not just first inquiries or reservations. #### Vendor response We're delighted that Smartbnb is helping you run your business more easily and effectively! We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :) Replied October 2019 --- ### Must Have For Busy People - Overall rating: 5/5 - Reviewer: Julya H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been a great investment to build and grow my property side business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes. #### Cons The learning curve. You do need to invest some time understanding all the functionalities on the front end. The price is also a bit high since I only have one property. I think the price keeps many people from using it. #### Vendor response Thanks for the positive feedback, Julya Replied June 2024 --- ### Outstanding Product from an Outstanding Team - Overall rating: 5/5 - Reviewer: William C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered They are a young and dynamic company and are able to deliver a great product with outstanding support. [SENSITIVE CONTENT HIDDEN] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful #### Cons Predictive messaging is not that practical in real life applications --- ### Smartbnb keeps me organized and makes me look awesome. - Overall rating: 5/5 - Reviewer: Kourtney S. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as organized had someone not recommended the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status. #### Cons I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use. --- ### Great for hosts - Overall rating: 5/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay. #### Cons There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform. --- ### Time Saved Makes it Well Worth It - Overall rating: 5/5 - Reviewer: Nick R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy #### Cons The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!) --- ### It's trully Smart and supportive - Overall rating: 5/5 - Reviewer: António Jorge Cardoso F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies. #### Cons It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need. --- ### Easy to use, great support and integrity - Overall rating: 5/5 - Reviewer: Jo N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I definitely recommend smartbnb and I would use it again. It was easy overall!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all. #### Cons I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on. --- ### Fantastic Features - mid range pricing - Overall rating: 5/5 - Reviewer: Matthew M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Overall the experience was quite good. It is a tad expensive but worth it. I think they're better than most competition, but for those who are lean in their operations, they will seek other smart messaging options. I would recommend options for smaller hosts that fit their pricing as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests. #### Cons I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts. --- ### Increases Efficiency - Overall rating: 5/5 - Reviewer: Matthew W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages. Messages can be set up for different properties. #### Cons It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue. #### Reasons for switching to Hospitable.com Increased efficiency and more options. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/smartbnb-profile/reviews/?page=2) --- Hospitable.com Reviews, Pros and Cons - 2026 Software Advice