Softinn PMS

RATING:

4.5

(11)

About Softinn PMS

Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. We have integration with the hotel kiosk, and it is API ready. It has the basics you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, reports and channel manager integration. We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further.

Softinn PMS Pricing

Check https://mysoftinn.com/pricing for the latest offer.

Starting price: 

$59.00 per year

Free trial: 

Available

Free version: 

Not Available

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Softinn PMS Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Softinn PMS

1 - 5 of 11 Reviews

Cheryn

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

PMS

Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

PROS

-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software

CONS

-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.

Reason for choosing Softinn PMS

[SENSITIVE CONTENT HIDDEN] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss [SENSITIVE CONTENT HIDDEN]. They are very helpful and attentive.

Vendor Response

Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks!

Replied November 2020

Ying Shing

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Easy to use software with affordable price

PROS

Easy to use, cloud based system, attentive customer service

CONS

Could improve the calendar scrolling and dragging function when it comes to using the system in iPad

Reason for choosing Softinn PMS

Local company, easier to get customer service support

Reasons for switching to Softinn PMS

Worst customer service ever, causing multiple times overbooked issue and lossing money because of their fault

khoo

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2022

pms system

overall is ok and user friendly

PROS

the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review

CONS

PMS system is for hotel check in and out . not able to record sales from others channel

Reasons for switching to Softinn PMS

pricing / services/ user friendly

Peggy

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

non

easy access , simple

PROS

Easy access reservation for guest details and payment method

CONS

Guest database duplicate , hard to search for guest details .

koven

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Honest review

satisfied with the use,based on a daily softinn user

PROS

easy to navigate through,responsive and easy to catch up with the system

CONS

Unwanted bugs sometimes in creating reservation or during heavy bookings