About StayNTouch Cloud PMS

Rover is mobile and cloud-based hospitality property management platform that enables businesses of all sizes to manage and streamline operations related to rates/revenue, reservations, finance and more. Key features include back-office operation management, permission handling, front desk management and remote assistance.

Rover helps businesses manage and track front desk operations, visitors’ check-ins/outs, room availability, release periods and more on a centralized mobile dashboard. It allows housekeeping staff to optimize and manage workflows by receiving quick updates on rooms’ status and conditions across all locations. Additionally, it provides a reservations module which helps users manage billing operations, guest profiles, deposit s...


Read More

Supported Operating System(s):

13 Reviews of StayNTouch Cloud PMS

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 13 of 13 results

Do you use this product?Write a review

January 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

This product is challenging the norm with what is needed verses what we are used to with other PMS's

I get to rethink about what a PMS needs to accomplish and what I really need as an administrator. I get to hire amazing personalities without worry if they will "get" the PMS. I know that when I have an challenge there is a great customer service department to lean on.

Pros

The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Cons

Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

February 2021

Andreas from First Hotel Dragonen

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

February 2021

User friendly

Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly.

Pros

User friendly - Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard. Good updates - Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often. Online solutions - Good online solutions that make it easy for our guests to check in and out in a simple way.

Cons

Simple improvements - Lacks a function to be able to copy individual and group bookings. This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer. - We are also missing the functionality of booking more the 4 persons per room on a group booking. Conference bookings - We lack functions to book conference rooms and food and beverage packages. Housekeeping - We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday. Browsers: - Some features only work in certain browsers. This can be time consuming as you are not sure where the function works.

Reasons for Switching to StayNTouch Cloud PMS

Since we are part of a hotel chain, it is fantastic to have everything gathered in the same system.

February 2021

Helena from Clarion Collection Hotel Bristol

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2021

A basic system

The system is under progress and becomes better and better every month Support teams in more languages than english would be preferred and not only online

Pros

Web-based program so you may work from anywhere

Cons

Missing many functions, sometimes very slow working system

Reasons for Switching to StayNTouch Cloud PMS

Mostly because it´s web-based, a bit lower at cost, and easier to make changes in the system at a lower level

April 2018

Hans from Hotel Ambrose

Verified Reviewer

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

April 2018

Could be amazing, but lacks polish

Pros

Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader Potential for upsell Very pretty interface. One day, this could be the best PMS, but not yet.

Cons

Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

February 2021

Emily from Cedar Court Hotels

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Simple and Intuitive, excellent customer service

Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams.

Pros

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Cons

There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice!

Reasons for Choosing StayNTouch Cloud PMS

The guest journey, service levels, adaptability and integrations

Reasons for Switching to StayNTouch Cloud PMS

Lack of integrations, Check in/Check out and guest journey functionality , Ease of use/training

February 2021

Pernilla from First Hotel Statt

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Modern system with good development

We lost the communication with the system which temporalily did not work. It was quickly resolved by support

Pros

The system is easy to use by new users with good overview of the booking mode and available roomtypes and number of persons per day . Good that you also get statistic information on the dashboard ADR and rate of the day . Easy to get reports from the system

Cons

A little bit complicated with room rates in groups , must be created and attatched to a companycard before you can use it . Taking payment is not clear and can easily go wrong with many steps to click before payment is complete. Manuals are complicated written for new users is not easy to understand

Reasons for Switching to StayNTouch Cloud PMS

Modern system with opportunity to develop and meet guests in a modern technology .

February 2021

Therese from First hotel Kungsbron

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2021

Overall happy

The main thing with StayNTouch is how easy it is to work with, we´re glad we switched. It feels like it´s constantly growing.

Pros

It´s so easy to learn and understand. Even if you never worked at a hotel before you can understand the software just by looking at it. It save me a lot of learning hours. Brilliant for day to day front desk work.

Cons

It´s a very young softwear with a few obvious add on´s missing. And it can be hard to get the right kind of help from the helpdesk when you need it.

Reasons for Switching to StayNTouch Cloud PMS

We had some big issues with HotSoft and just had to move on. First hotels had just signed a deal with StayNTouch and we were lucky to be one of the first hotels that got to ues it!

February 2021

Tobias from SCP Redmond

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2021

Great for our Boutique Hotel Company

I have worked with multiple PMS in my 20+ year career in hotels and this was the easiest to learn and to train to our new team members. With a great cost vs their competitors, it has been a pleasure to use.

Pros

The ease of use of this PMS is its best feature. After showing it to one of my sales managers for 30 minutes she was booking groups and entering rooming lists without a secondary question. I also like that it is cloud-based and updates automatically, so there is no downtime and it is always getting better.

Cons

I think if we were a bigger hotel with needs of more functionality, it may not work as well, but for our hotel and the size of hotels we are looking about adding to the portfolio, it is perfect.

Reasons for Choosing StayNTouch Cloud PMS

Pricepoint, ease of use, and integrations with our financial and POS systems

February 2021

peter from Farmers Daughter Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

PMS that was built for now

Pros

Mobil focused Self-check-in and out. Built Cloud-first

Cons

It was younger so they keep adding integrations. They are doing at a fast clip so all my integrations are there :)

Reasons for Switching to StayNTouch Cloud PMS

Wanted a Mobil Centric Cloud-first product. I was looking for a product built on today's technology, not something that was trying to play catch up.

February 2021

Nicholas from Garden Place Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Software

Pros

This software is extreamly user friendly. The training and setup is really easy and the intregrations are great. I would reccommend this to anyone looking to switch.

Cons

I wish there was a maintenance modual that was better, but they have intregration software that does help with this.

Reasons for Switching to StayNTouch Cloud PMS

We moved away from Choice Hotels and wanted a system that was more rubust with creating packages for our guests.

February 2021

Sofia from First Hotel Statt Söderhamn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2021

Modern, simple and an easy-to-work system.

Considering our previous system, this feels so easy to work with that we are very satisfied.

Pros

Easy to use and understand. That the system is modern and has a direct connection to other systems.

Cons

We do not have the ability to copy an existing reservation to a new one.

Reasons for Choosing StayNTouch Cloud PMS

Unfortunately I do not know, the change was made before I started as hotel manager.

Reasons for Switching to StayNTouch Cloud PMS

The hotel chain decided to change systems for all hotels.

April 2021

Emily from THE INNS OF AURORA

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

April 2021

Stay N Touch

We use Stay N Touch daily for guest reservations at our Hotel.

Pros

Stay N Touch is very user friendly, intuitive. The Helpdesk is quick to respond to issues or problems, as well as suggestions for ways to improve the system.

Cons

Occasional difficulties outages and glitching while using the site.

Reasons for Switching to StayNTouch Cloud PMS

Functionality. Opera was not user friendly or easy to make changes that fit the style of our property.

March 2021

michael from Storey Hotel Management Group

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Ameswell Pre-Opening

Very pleased

Pros

We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience.

Cons

We are in pre-opening. No cons to report

Reasons for Choosing StayNTouch Cloud PMS

Recommendations from industry users