About SWITCH.CM

SWITCH.CM is a cloud-based property management solution designed to help hotels, hostels and guest houses streamline processes related to online bookings, invoicing, billing and more. The drag-and-drop interface enables supervisors to adjust reservation dates or rooms on a calendar.

Using SWITCH.CM, businesses can add personalized booking buttons to their websites or Facebook pages, collect transaction details from clients and synchronize inventory data across third-party channels including Expedia, Airbnb and Booking.com, among others. Administrators can manage walk-in guests, generate invoices or bills, split group payments and allocate roles with specific access permissions to team members. Additionally, the platform supports multiple langua...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of SWITCH.CM

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(14)

14

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

January 2018

User Profile Picture

Erdis from Driza's House

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

basically, It's swiss knife PMS, all in one for every need of any size property.

Pros

We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons

I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

February 2020

Yan Naing from Bagan Vibes Hostel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Very helpful software. Has great potential to even get better.

I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.

Pros

Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.

Cons

Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.

Reasons for Choosing SWITCH.CM

It’s affordable. Have local customer service. The staffs are very helpful.

Response from Flymya

Replied March 2020

Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021. Thanks again for choosing Switch.

January 2020

Aye Mya from Bagan View Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2020

Connectivity Issues

The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.

Pros

The price is affordable and easy to use.

Cons

There are onnectivity issues and need more fuctions.

Response from Flymya

Replied January 2020

We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly). Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.

February 2020

Moe Moe from Great Feel Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Switch.CM

prevent overbooking and no need to control OTA channel individually.

Pros

It is easy to use with reasonable price.

Cons

It is very simple performance and need to upgrade attractiveness.

Reasons for Choosing SWITCH.CM

staffs are so friendly , especially Ma Nandar and Ma Thiri , it is user friendly software and effectiveness in the business.

Reasons for Switching to SWITCH.CM

expensive and no easy to communicate with the team member to deal the complaints.

June 2020

Jelena from Hostel Beogradjanka

Company Size: 2-10 employees

Industry: Hospitality

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2020

time saving management of clients

Good experience, but a lot can be improved.

Pros

Ability of the platform to close automatically several combinations for the same room type. Saving time with integration of several booking platforms. It was easy for employees to understand functions.

Cons

The overview of booking can be made more clear in terms of calendar overview. Making reservation for the group to have option combined - when 1 person books and wants to pay every bed/room on behalf of the group there is no option to close payment as done etc with 1 click but you need to do separately for each member of the group. Of course in case something changes, maybe keep option to isolate some of the group members. Discounts - you are not able to make promotions from switch as one channel, but you need to do separately for each integrated platform. Add that option. Fee for the room or bed - important option! When we have walkin or in person reservation and we want to set price different from regular we are not able to change that for particular guest, and due to that stats for earning can never be correct and resemble real picture.

Reasons for Choosing SWITCH.CM

Ability of the platform to close automatically several combinations for the same room type.

Response from Flymya

Replied July 2020

Hey Jelena, thanks for the feedback. In fact, you do need more training on Switch and I will contact you directly to provide it. Most of the Cons you wrote are not real, as you can see: 1. Reservations overview: Once you login in the system, by default the calendar is the first view you will see to give you an overview of the reservations in a day or upcoming days. The Reservations tab, in other hand, shows the bookings in a list type of view. 2. Group reservation combined payment: it's very easy to manage group reservations, specially when one of the guests wants to pay the complete amount. Based on the amount entered, Switch smartly understands that the guest is paying for the whole group (or for the isolated reservation), and deducts from the total of the group. You do not need to enter in each reservation, one by one. 3. Promotions are partially able to add in Switch (via Rate plans). Same functions that allows to charge differently to walk-in guests.