ThinkReservations Software

4.85 / 5 (13)

Our advisors have recommended this product 22 times in the last 30 days

About ThinkReservations


ThinkReservations provides a fast, professional, and comprehensive PMS for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support, and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor, and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations!

 



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

13 Reviews of ThinkReservations

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-13 of 13 reviews

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March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Excellent Customer Support

Stated Above.

Pros

The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of.

Cons

A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly.

Response from ThinkReservations of ThinkReservations

Replied March 2019

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Sherwood from Bella COllina B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great Management Company

Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Pros

Dear Think Reservation Team,
Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Cons

Here at Bella we really don't have any CONS at this time::))

Response from ThinkReservations of ThinkReservations

Replied March 2019

Hi Sherwood, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've been able to attend some of our educational presentations and have learned above and beyond simply how to use ThinkReservations for your business. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Lisa from Clifton Heights Inn

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Easy Transition!

Overall, ThinkReservations' system is very easy to use and easy to learn!

Pros

The people at ThinkReservations made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it.

Cons

I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly.

Response from ThinkReservations of ThinkReservations

Replied March 2019

Hi Lisa, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that the transition and support have been so beneficial to you. It's important to us that our team not only know ThinkReservations inside and out, but that we've all had real-world industry experience and can speak your language when providing assistance. We have noted your interest in an app. Thus far, we have found that creating an app that included all features wouldn't provide the best experience due to the overall size it would need to be. A tip for creating reservations using your smart phone is to go right to your business website and use your online booking engine, which is mobile-responsive and makes the booking process really quick and easy when you're on the go! Thank you for trusting ThinkReservations to play such an important role in your business!

February 2019

Danielle from Brampton Bed and Breakfast Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

One of our best decisions was to switch to ThinkReservations!

Our experience has been and still is very positive.

Pros

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months.
The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Cons

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

Response from ThinkReservations of ThinkReservations

Replied March 2019

Hi Danielle, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are thrilled to hear that you saw such impactful results with both online reservations and upsell packages so quickly after upgrading. It's important to us that our users find the system intuitive and we will continue to enhance our software into the future to exceed the needs of our customers. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Ed from The Parador Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2019

ThinkReservations Review

I have been so pleased with TR, that I have referred at least five other Inns to them

Pros

Having all my bookings coordinated under one roof, I also love the ability to export my data base (6,000 guests) into Excel so my printer can address my yearly holiday cards.

Cons

The search function, it has improved and could be a bit better, I would like to be able to start with the first guest in my data base, make any corrections and then move on to the next guest on the list. That would really help in update the data base.

Response from ThinkReservations of ThinkReservations

Replied April 2019

Hi Ed, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to hear that your experience has lead you to refer ThinkReservations to other business owners - word-of-mouth is so important to our continued success! We have noted your suggestions regarding our customer/guest search function and will be sure to let you know as enhancements are released. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Theresa from Carson Ridge Luxury Cabins

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Initiating Yield Management

We started yield management today and the customer service rep that helped us also added value to our experience based on helping us understand the time frame parameters of online pricing/booking.

Pros

The simplicity of using it was what we like most about the software.

Cons

We could not send individual rules for each cabin's pricing unless we had a rate type set up for each cabin.

Response from ThinkReservations of ThinkReservations

Replied March 2019

Hi Theresa, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We're so happy to hear that you were able to benefit from meeting with a member of our Support team to assist you with using our Yield Management tools. We have noted your feedback regarding the suggestion for being able to set individual rules by cabin within the same rate type. We will definitely let you know as we enhance the flexibility of Yield Management rules into the future. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Nice from George Washington Wood

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Superior customer service

Think reservations has been instrumental in helping to set up our booking engine. I have worked w/ Think Reservations for several years now and they are leading in the lodging industry as the go to for a one stop, seamless booking engine. Well done and a big thank you to their reps for helping us..start our engines! You're the best, forge ahead!

Pros

User, uber friendly! The customer support is top-shelf. Unbelievably friendly and patient.

Cons

N/A cannot think of anything that they're lacking in- in customer service or support.

Response from ThinkReservations of ThinkReservations

Replied April 2019

Hi Nice, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We're so happy to hear that you've found ThinkReservations to be user-friendly. As you've experienced, our team is very passionate about our customer support! Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Pat from Tahiti Inn & Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Old Rezovation Customer

They are a very dedicated company aiming to make sure their customers needs and goals are addressed. We had their patience and up most cooperation in making our transition from Rezovation to ThinkReservations really smooth. Having been with Rezovation for over 15 years, I did a lot of worrying for nothing... the ThinkReservations team made it look simple!

Pros

Easy to learn and the software was very flexible in receiving our history from our old Rezovation software.
Having our previous history is like we never changed systems!

Cons

Does not have a QuickBooks export feature. BUT ThinkReservations just developed a Accounting Reports feature which is very helpful in doing our weekly/monthly book work.

Response from ThinkReservations of ThinkReservations

Replied March 2019

Hi Pat, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are are so happy to hear that the transition has been such a smooth process for you and your staff. We have put measures in place to ensure the account setup, training, and data import processes are comprehensive, yet keep everything as simple as possible for our clients. We're also glad to hear you've found our Accounting Reports valuable. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Laura from Bienvenue Mon Ami Bed and Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

ThinkReservation is the best

I had a issue with billing, I immediately called and they held my hand and walked us through it. Any time I have a question they are right there. I would highly recommend ThinkReservations as a calendar manager, we are so highly pleased.

Pros

Ease of use, very user friendly. almost all are needs.

Cons

Can’t really think of anything, we do need an emarket, but they are working on that

Response from ThinkReservations of ThinkReservations

Replied April 2019

Hi Laura, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've had such a great experience with our support team when needed! Thank you for trusting ThinkReservations to play such an important role in your business!

February 2019

Glen from The Trellis House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019