Think has supported 40% increase in business

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Pros

1. Easy to convert - stood up Think 10 days after closing on buying our B&B 2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice 3. Easy conversion - we brought over past customer data and set up quickly - great support 4. Responsive and effective support 5. Reasonable pricing

Cons

nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Work Smarter... not harder

Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.

Pros

I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful.

Cons

My one request would be a notation for repeat guests on the home screen calendar.

ThinkReservations

Pros

The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons

Depending on how much you are planning to spend, it can be a little pricey.

Easy to Use and Awesome Support

Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Pros

I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons

Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Three's a charm

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Pros

ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons

If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!