ThinkReservations

RATING:

4.9

(116)

About ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations!

ThinkReservations Pricing

Please contact ThinkReservations directly for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

The mobile-responsive online booking engine is designed to increase conversions. Customized to match your brand and website, your guests will find making their reservation as stress-free as their stay.
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ThinkReservations Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ThinkReservations

1 - 5 of 116 Reviews

Brian

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Is there any a property management software OTHER than ThinkReservations???

PROS

ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

CONS

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

Vendor Response

Hi Brian, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's always our goal that our customers are able to be up and running with ThinkReservations right away and we love to see that this was your experience - especially since you opted for our comprehensive data transfer! It means so much to us that you continue to recommend ThinkReservations to fellow business owners - word-of-mouth is our best source of new customers! Thank you for trusting ThinkReservations to play such an important role in your business!

Replied May 2019

Ilona

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Close to Optimal

I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

PROS

Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

CONS

Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

Reason for choosing ThinkReservations

N/a

Reasons for switching to ThinkReservations

See above. They upgraded to a new version and took away several things I needed

Vendor Response

Hi Ilona, Thank you so much for taking the time to share your experience with ThinkReservations! We really value it. It's wonderful to hear that your transition to ThinkReservations went so smoothly and that you find navigation and reports to work so well for your business! We've passed on your suggestion regarding report parameters to our development team for future consideration - great idea! We appreciate your feedback on our pricing structure. We have found that by keeping our pricing simple and relative to the size of the property, we can be accessible to a wide range of businesses. Thank you so much for trusting ThinkReservations to play such an important role in your business!

Replied August 2019

MaLisa

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Start Thinking

PROS

Easy to user to understand software- help screens and cideos

CONS

More customization capabilities for gift certificates

Andrea

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best of the Best

We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze.

PROS

This software is very user friendly and extremely easy to navigate!

CONS

because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all!

Reason for choosing ThinkReservations

Superior Customer Service, ease of navigation, value

Reasons for switching to ThinkReservations

Think covers it all ~!

John

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Wow!

PROS

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

CONS

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

Reason for choosing ThinkReservations

The customer service and ability to talk to a real person. Yesterday [SENSITIVE CONTENT HIDDEN] spent 2 hours helping me navigate the evil bookings.com interface. Very generous time commitment from customer service that I’ve never seen before. Thanks [SENSITIVE CONTENT HIDDEN] !

Reasons for switching to ThinkReservations

They closed down