Excellent Customer Support

Stated Above.

Pros

The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of.

Cons

A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly.

Great Management Company

Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Pros

Dear Think Reservation Team,
Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Cons

Here at Bella we really don't have any CONS at this time::))

Easy Transition!

Overall, ThinkReservations' system is very easy to use and easy to learn!

Pros

The people at ThinkReservations made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it.

Cons

I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly.

One of our best decisions was to switch to ThinkReservations!

Our experience has been and still is very positive.

Pros

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months.
The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Cons

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

ThinkReservations Review

I have been so pleased with TR, that I have referred at least five other Inns to them

Pros

Having all my bookings coordinated under one roof, I also love the ability to export my data base (6,000 guests) into Excel so my printer can address my yearly holiday cards.

Cons

The search function, it has improved and could be a bit better, I would like to be able to start with the first guest in my data base, make any corrections and then move on to the next guest on the list. That would really help in update the data base.

Initiating Yield Management

We started yield management today and the customer service rep that helped us also added value to our experience based on helping us understand the time frame parameters of online pricing/booking.

Pros

The simplicity of using it was what we like most about the software.

Cons

We could not send individual rules for each cabin's pricing unless we had a rate type set up for each cabin.

Superior customer service

Think reservations has been instrumental in helping to set up our booking engine. I have worked w/ Think Reservations for several years now and they are leading in the lodging industry as the go to for a one stop, seamless booking engine. Well done and a big thank you to their reps for helping us..start our engines! You're the best, forge ahead!

Pros

User, uber friendly! The customer support is top-shelf. Unbelievably friendly and patient.

Cons

N/A cannot think of anything that they're lacking in- in customer service or support.

Old Rezovation Customer

They are a very dedicated company aiming to make sure their customers needs and goals are addressed. We had their patience and up most cooperation in making our transition from Rezovation to ThinkReservations really smooth. Having been with Rezovation for over 15 years, I did a lot of worrying for nothing... the ThinkReservations team made it look simple!

Pros

Easy to learn and the software was very flexible in receiving our history from our old Rezovation software.
Having our previous history is like we never changed systems!

Cons

Does not have a QuickBooks export feature. BUT ThinkReservations just developed a Accounting Reports feature which is very helpful in doing our weekly/monthly book work.

ThinkReservation is the best

I had a issue with billing, I immediately called and they held my hand and walked us through it. Any time I have a question they are right there. I would highly recommend ThinkReservations as a calendar manager, we are so highly pleased.

Pros

Ease of use, very user friendly. almost all are needs.

Cons

Can’t really think of anything, we do need an emarket, but they are working on that