ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Depending on how much you are planning to spend, it can be a little pricey.

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze.

This software is very user friendly and extremely easy to navigate!

because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all!

My overall experience has been excellent, beyond expectation

Integration of accounting and booking features, reporting

A few reports are a bit inadequate, but far superior still

When we were ready to switch from our previous system we did a lot of research and demos to find the system that would work best for us. This one had everything we needed and has far exceeded our expectations.

-Ease of use -Accessibility from anywhere -Ability to easily add/remove rates, information, items, etc -More cost effective than previous reservation system -Smooth OTA integration with affordable fees (based on actual bookings not a monthly fee) -All features are easy to find and easy to customize -Detailed videos and articles to walk through all aspects of the system -Support is extremely responsive

There isn't anything we dislike about it. There are some features we would like to see but ThinkReservations is very open to feedback and builds new features based on demand.

The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies.

We love the personal and immediate service we have received when questions have arisen.

There are a few features we would like to have added but are possibly rather unique to our application.

We are able to pull invaluable reports to operate and plan in our business decisions

It's ease of use for both us and our guests, yet immense invaluable information available at our fingertips.

I can't think of anything I would change

This program is very easy to use and easy to learn how to use.

Customizing is not the easiest. There are a few features I wish I could change or customize but overall it's a great product

Being a complete novice to the hospitality biz, I was happy that sellers had been using Think. They were veterans of the business, and I value their opinion. With ZERO experience, I found Think very logical, and easy to manipulate. I’ve been spoiled for other software offerings. Their customer service is live, US based, and very knowledgeable and patient.

The ability to generate such a wide range of reports, quickly.

Wish there was a way to look up by guest phone number. Sometimes, I am trying to match a missed call etc, if I could search by phone number (I know about searching by guest name) it would be helpful. Also, wish the “wait list” function was more seamless. I would like a notification when a prospective guest PUTS THEMSELF on the Wait List. A visual cue, like making a date/room on the grid show up purple if it has a wait list request on it, would be very helpful. Otherwise, I have to remember EVERY DAY, to run a report for wait list requests. If I skip a few days, and miss such a request, I have no chance of getting them back.

Think provides nice tools to communicate with our guests in a proactive manner before, during and after their stay with us. Easy to customize and personalize. They also provide great tools to maximize revenues with their yield management tools. They provide flexibility in their system to accommodate many business types and needs. I've never felt I need to compromise my operational systems to fit Think's functionality....rather it's the other way around. I can usually customize Think's system to meet my operational needs. Their customer service / support is immediate and friendly.

It provides me all the primary tools I need to manage my lodging business, i.e. reservation management system, booking engine, channel management, payment processing, and guest relations/communications. Simple, intuitive, comprehensive, thorough.

I'd like to be able to copy rates within a single rate type from one set of dates to another set of dates.

Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Dear Think Reservation Team, Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Here at Bella we really don't have any CONS at this time::))

ThinkReservation's software and ongoing industry education is an excellent value and adds tremendously to my business. I consider ThinkReservations to be a partner in my business, not just a provider of software!

Ease of use. All the aspects of the software that I use are easy to find, customize, and utilize. The customer support was tremendous in helping me customize the software for my needs.

At first I was a little overwhelmed with all the options for use. Once I realized I could choose which items to use for my business needs it became much easier.

I love ThinkReservations. When I started with the company there was Rep helping me and he had the patience of Job. Any questions I had - and there were a lot - he answered patiently and in a language I could understand. Today, all of people now working with ThinkReservations are much the same in that they take the time I need to fix my mistakes and help with any questions and needs I have with the software.

It's easy to use - user friendly. For me this is most important as I am in no way techie. Instructions on how to use the software is simply written and understandable. On the "Help" pages for ThinkReservations answers are easy to understand.

There is nothing I do not like about this software.

This is necessary in running our business

Fairly easy to use. Installation was easy and all my data could be exported from Rezovation into ThinkReservations

I need to call for support more often than I like

Think has wonderful people behind the scenes, and they are open and accessible. They customized the platform to my requirements, and the booking experience is seamless. It melds imperceptibly with my wonderful Acorn website. My prospective guests intuitively understand how to navigate this platform, and I receive many less phone calls from people frustrated or confused by my ThinkReservations system. That spares me precious time! In addition, less people are giving up and choosing to book my place on the booking.com site, which saves me money! Everyone I have dealt with has been patient, kind, and willing to hear me out. This has been such a relief and change from what I experienced during the first several years online.

Seamless interface with my existing website, ease of client use, and great, responsive support.

I do wish that there was a physical manual and a more structured, detailed, and in-depth training system in place.

We started yield management today and the customer service rep that helped us also added value to our experience based on helping us understand the time frame parameters of online pricing/booking.

The simplicity of using it was what we like most about the software.

We could not send individual rules for each cabin's pricing unless we had a rate type set up for each cabin.

Has met all of my expectation including sync with OTAs. I recommend THINK frequently!

It is user-friendly and the self-help component is excellent. Customer service is 2nd to none. Well-trained and expedient.

I would enjoy advanced "comparative" reports: year to year and period to period

It has taken a few months to set up all of the features because my business is probably more complicated than most, but with the help of a great support team, I have been able to accomplish it. I'm happy with the easy of sending out confirmations and follow-up notices like one for check out instructions and asking for a review.

ThinkReservations is easy to use and I like the Booking Engine that is added to my web page that lets guests book online and pay with their credit card.

The automated emails that are set up do not work well with guests that are staying longer than one month. Each new month's stay will generate automated emails. Fortunately, the support team had a way to make this work. Support is awesome to work with.

Think Reservations is a full property management system that is easily learned and operated. The program takes care of most of the difficult functions of running a small lodging facility. It easily integrates with most OTAs and has great accounting functions and reports.

Ease of use and great support! The best of about 5 Property management systems I have used over 16 years!

Task manager could be better. Setting rates

A great positive experience!

Full featured and does every well for our busy business. We love the mobile capability that allows us to take reservations while on the road. The security and lack of visibility of our guest's credit cards is a great feature.

Would like some consolidated, in-depth performance reports. We like to look on a monthly basis comparing years past. For housekeeping reports and views we would like less information visible of our guest's information.

This has revolutionized a 20 plus year old reservations system using pen and paper. It's a huge time saver on this end and gives the client much better service at booking.

The ability to have a client book their own room is such a time saver, of course! Going from pen and paper to online has transformed the reservations position and responsibility and allowed us to offer better customer service during booking. The software is easy to learn and to navigate. Our onboarding specialist was very patient and helped every step of the way. Also good turnaround on customer support issues.

We would like to have a maintenance feature, where we can print reports that show what items need attention by room, like broken toilet, mattress wear, etc. I also would like a real APP for the phone because when you just bookmark the booking calendar via safari or web browser, on the phone it will not navigate easily. We are using iphones here for on the go work. Would love if they could integrate some form of calling service, like JustCall or the like.

Started with them when they first stared and have enjoyed working with them ever since. The whole crew is amazing

How easy it is and simple it is to use. Support team is always there to help with whatever you need.

There is nothing negative I could say about them.

Makes my customer interactions seamless, makes me work less, great product

Great flexibility, ease in set up, responsive staff

That I didn't find it sooner. It's been 5 years and a great product