About Vital Guest

Vital Guest is a user friendly, cloud-based Property Management System built to help hoteliers manage their property simply and easily with powerful Reservation Management tools and secure, zero-scope PCI compliant.

EMV2 Payment Processing is included at no additional charge, helping you lower your chargebacks and keeping your customers’ credit card data safe. Guest management is streamlined and efficient. The VitalGuest integrated Online Booking Engine and Revenue Management capabilities allow you to drive bookings and enhance operations, to dramatically reduce your costs and increase your revenue.

VitalGuest helps independent properties compete like a branded property. The VitalGuest system is perfect for independent s...


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5 Reviews of Vital Guest

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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August 2017

Dini from Iso Kirja ry

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Superior in every way!

Reduced cost and ability to make more sales through different channels and directly from our site.

Pros

Really intuitive, flexible and easy to use. We changed from market leader in Finland and never had to regret in any part. Superior in use, features and pricing. Really good and kind customer service. Inntender helped us also to reduce cost and made us more profitable. Now also in Finnish!!!

Cons

Inntender was quite hard to find. So far nothing to complain about this. Everything goes smoothly...!

June 2015

Hank from Inn of Clanton

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

Best I've found...

I began due diligence earlier this year after taking over a hotel with an antiquated Property Management System. As I searched, InnTender quickly rose to the top; and, I can say (happily) after installing the program that it came as promised. We have, now, been on the program for 3 months and we love it. It is the easiest program to train staff to use; yet, it is robust enough to provide all the information I need to run a turn-around property. The most impressive thing, for me, has been the EXCEPTIONAL support we've received after installing. I had real concerns that they would make the sale and we'd be left hanging with a lame help desk. Fortunately, my fears were unfounded. They have been GREAT!!!

February 2016

Lisa from Northwest Point Resort Turks and Caicos Islands

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Excellent software, very user friendly and great customer service

InnTender made it very easy for myself and my management team to work simultaneously training and updating daily information for guests from satellite offices in 2 countries, the software is easy to navigate and the sales training was very thorough. The customer service is fantastic and they are always quick to respond with requests, questions and data. InnTender is user friendly backed with solid reporting and customized modifications. I highly recommend this software company for hoteliers, rental companies or resorts world wide.

February 2016

Luis from Stand Out Hotels collection

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

They are our partners

They are more then the only software provider for us - they are our partners. They have excellent customer service, support and easy training modules. The best is they always work to improve the PMS and customer experience. Thanks for all your support InnTender Team!

October 2015

Amanda from Landmark Host, LLC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2015

Best PMS available!!

Our company has switched from a larger brand PMS to InnTender and the switch has by far been one of the best choices our company has made! Customer Service is very helpful and even have training tool to help.