All WebRezPro Reviews
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Marianne
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro
Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!
Rick
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Rushmore Express Loves WebRezPro
We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.
PROSe looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times. But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.
CONSHousekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly. Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app. loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented. Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out. adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around. I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.
Reasons for switching to WebRezPro
Rezbook was a great software but we outgrew it as a hotel. For who we are and what we are doing it wasn't a good fit but the platform was really nice and we loved it.
Martine
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2020
Not impressed overall
The reports are the most powerful feature.
CONSIt is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.
Reasons for switching to WebRezPro
Wanted a cloud-based platform that could integrate with our website and third party reservation systems
Kevin
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Ease of use
The software allows us to manage the hotel quickly, efficiently, and with ease.
PROSThe software is great to use. Basically point and click.. Great integration with payments and customers.
CONSIt would be great if you didn't have to pay extra for integrating with other booking agencies, for example Expedia, Booking.com....
Elizabeth
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great support team
We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly.
PROSThe support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.
CONSWould love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.
Reason for choosing WebRezPro
Better system, better integration options, accounting segment and nice staff!
Reasons for switching to WebRezPro
Needed a more sophisticated system that could grow with our business.
Kelly
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Ingonish Chalets
Excellent.
PROSThe ease of use. Anyone can use this software
CONSThere are some features that I would like to see added but nothing major
Reason for choosing WebRezPro
Combunation of Customer service, pricing and ease of use.
Roland
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Review of software
It is a great program for keeping our business organized.
PROSIt helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most.
CONSI wish it had a way to track our competitors to keep our prices lower.
Reasons for switching to WebRezPro
It was years ago. They had changes in there business. I don't really remember all the specifics!
Yvette
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Easy, reliable and powerful tool. Simply the best.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM. The transition process from the previous PMS was smooth, I received top notch support from sales and tech staff. It's a solid, reliable tool that has never failed us.
CONSIt can be tricky to navigate and it certainly could be easier on the eye.
Reasons for switching to WebRezPro
We needed a solution that integrated multiple aspects of the operation, cloud based and cost effective.
Tim
Recreational Facilities and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
WebRezPro flexibility meets unique needs of fractional ownership resort community
The overall, experience was wonderful, from the initial sales contact, accommodating numerous demo’s, their patience while we worked through our board approval process, the training was ideal, implementation team, constant support to customize the system to meet our needs and outstanding technical support with the interfacing with SHIFT4 and Moneris
PROSThat it had a fractional component for owners to access and book their own cottage
CONSThat we didn’t find it sooner.........................
Reason for choosing WebRezPro
The fractional component, support, pricing, presence in our regional market
Deborah
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
WRP Great Product
We have used Webrezpro to manage all of our bookings since 2015. As we were operating with a manual - paper and pencil approach to bookings prior to this it has saved a lot of time.
PROSThe software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015.
CONSWould be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side.
Reason for choosing WebRezPro
Canadian based, flexibility of the software met our needs.
Chris
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Great product
the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.
PROSFor the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature.
CONSSometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!
Vendor Response
Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!
Replied April 2019
DeEtte
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
By far the "best" Reservation System
Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.
PROSWebrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.
CONSThe booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.
Matt
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Affordable, adequate, but falling behind...
It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.
PROSOne of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.
CONSThere is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.
Reason for choosing WebRezPro
Price.
Vendor Response
Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!
Replied June 2019
Lucy
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Ease of Use is Bar None
This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires because it is so intuitive. This is a material departure from previous systems where our staff either never felt like they had a firm grasp of the software, or it took weeks to gain familiarity. Because WebRezPro is so easy to use, we have been able to explore it's full functionality and make improvements to our operations in the guest relations and housekeeping realms. If we do have questions, however, the WebRezPro support team works tirelessly (and sometimes quiet patiently) to ensure we have the answers.
CONSWebRezPro fits our company and our operations perfectly -- we are "heads in beds" hotels.
Reason for choosing WebRezPro
You simply can't beat the band for your buck with WebRezPro. Between its ease of use and the customer service, it has saved us many hours in training costs, lost daily audit time trying to muddle through an issue, and guest reservation mistakes.
Bjarni
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY