Could not live without WebRezPro

I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

Pros

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :)

Cons

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Property Management the Easy Way!

One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!

Pros

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

Cons

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

Not impressed overall

Pros

The reports are the most powerful feature.

Cons

It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.

WebRezPro PMS Review

Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!

Pros

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

Cons

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

The customer service is outstanding and my employees are happy!

Overall we are very happy with the customer service. My employees like the WRP system and believe in the customer service people. They know that WRP agents will stay on the call until the issue or explanation of the procedure to solve our problem is crystal clear. We know many of the agents by name and know them to be patient and informative with us. We have a full-service reservation software system for about the same price with significantly better service than our previous vender. My employees are happy and that makes me happy with my software selection.

Pros

The customer service is terrific! Even if WRP's call center is closed they still respond after hours as needed if there is a pressing issue. They also offer a seasonal rate. We are a seasonal hotel and only open for 4 1/2 months per year. I am happy overall that I switched to WebRezPro. One of the biggest benefits of WRP is that my employees are happy!

Cons

The software could be improved and made easier for the user. Although they have been promising updates for customer's suggestions that they take to make the software easier, I have not seen too many game-changing updates in almost 2 years using the system. We have been told that a big update is coming but it is over a year now and only minor changes have been noticed.

Great support team

We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly.

Pros

The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.

Cons

Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.

Easy, reliable and powerful tool. Simply the best.

Pros

What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM. The transition process from the previous PMS was smooth, I received top notch support from sales and tech staff. It's a solid, reliable tool that has never failed us.

Cons

It can be tricky to navigate and it certainly could be easier on the eye.

Ingonish Chalets

Excellent.

Pros

The ease of use. Anyone can use this software

Cons

There are some features that I would like to see added but nothing major

WebRezPro flexibility meets unique needs of fractional ownership resort community

The overall, experience was wonderful, from the initial sales contact, accommodating numerous demo’s, their patience while we worked through our board approval process, the training was ideal, implementation team, constant support to customize the system to meet our needs and outstanding technical support with the interfacing with SHIFT4 and Moneris

Pros

That it had a fractional component for owners to access and book their own cottage

Cons

That we didn’t find it sooner.........................

Exactly what we were looking for!

WebRezPro has been a wonderful addition to our business. Their program is easy to use and fits well with our type of business. If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

Pros

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

Cons

I can honestly say nothing. We are very happy with this software.

Rushmore Express Loves WebRezPro

We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.

Pros

e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times. But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.

Cons

Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly. Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app. loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented. Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out. adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around. I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.

WebRezPro is the Back Bone of our Business

We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael

Pros

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Cons

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Best decision

We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Pros

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Cons

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Great product

the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Pros

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature.

Cons

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Best decision we made for room sales

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Pros

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

By far the "best" Reservation System

Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

Pros

Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.

Cons

The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.

WebRez Pro Review

We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter.

Pros

Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently.

Cons

Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved.

Affordable, adequate, but falling behind...

It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

Pros

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Cons

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

needs and app

Pros

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Cons

constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Ease of Use is Bar None

Pros

This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires because it is so intuitive. This is a material departure from previous systems where our staff either never felt like they had a firm grasp of the software, or it took weeks to gain familiarity. Because WebRezPro is so easy to use, we have been able to explore it's full functionality and make improvements to our operations in the guest relations and housekeeping realms. If we do have questions, however, the WebRezPro support team works tirelessly (and sometimes quiet patiently) to ensure we have the answers.

Cons

WebRezPro fits our company and our operations perfectly -- we are "heads in beds" hotels.

Good customizable software for my Hostel.

In overall, I have had a great experience with WebRezPro booking engine and their services. Their software is very powerful and suits all the needs for my hostel and much more. In case I need some assist or will have a technical problem the Custom Service deliver a quick response.

Pros

It's possible to create packages and booking options. It's possible to connect this software to other services f.ex. Booking.com and many other services. It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.). It's possible to create different rates, and also for different seasons.

Cons

It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms). (But I have to admit, I have not checked lately if it has been fixed or not.)

WebRezPro has become a necessity in our world!

We have loved it. One of the reasons we choose WRP is that it is a Canadian company and that they have an office near us in Alberta. [SENSITIVE CONTENT HIDDEN] has been a great help when we have questions.

Pros

The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort. We implemented the booking tool on our website and it has been wonderful. I have been exploring the additional features and slowly utilizing more of what WRP has to offer.

Cons

We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features. sometimes it is a little overwhelming to know what to do.

Great Product, could use some improvements

We have automated some processes using WebRezPro. The only complaint I have is that they are not too open to feedback about features that are needed for accounting purposes.

Pros

I am in accounting, I like that it has interfaces for the other software we use.

Cons

My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from Webrezpro to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues.

WRP is dependable!

The overall experience has been great. Everything from easily accessing the housekeeping reports to retrieving the information needed to process my monthly sales taxes with the FL Dept of Revenue. I would recommend this software to any other small business owner.

Pros

The entire setup for the booking system was very easy. Everything from setting up rooms to installing my policies throughout, this is the ideal software that anyone should able to figure out. And whenever I was stumped, the support team is always extraordinary!

Cons

I don't have any negative views towards this software. We've been using it at out hostel for a little more than a year now & I don't have any complaints. Again, whenever I felt I couldn't figure out something on my own, the support team was always readily available & the call hold time is never more than 2 minutes. Excellent service.

We love to work with Sharon, who it is very helpful and gracious to work with every time

Organizes the visual communication between guests and us.

Pros

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Cons

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Smaller Motel

I have found it fairly easy to use. Used it now for almost 3 years. Theres still things that aren't how I like it. But have learned to operate it around those limitations

Pros

Once set up , its easy to use. And it is compatible to some sites that integrate with it.

Cons

It is not as easy to change things to the way you want it. You get instructions on how to do it yourself, with no follow up to see if you need any more help.

Navigation of webrezpro

at first, it was all too overwhelming. Too much to read and watch videos. But as we were learning the process it started to get quite easy to follow and within a week we were able to do it without support.

Pros

Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Cons

Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Motel Administration Software

My experience with Webrezpro has been great. The executive was great when I was looking for a Motel reservation program and the customer support has been great. Thank you for your help.

Pros

I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. Webrezpro has the best customer support team that I have ever worked with. When I was talking with my executive about Webrezpro I asked weather I could cancel if I didn’t like the software. She said I could but nobody does. I now know why they are the best.

Cons

I can’t think of any problems I have had with Webrezpro

Very capable, if complex

I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

Pros

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes. Service is excellent.

Cons

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

One of the best commercial programs I have ever worked with.

Extremely efficient running of a resort.

Pros

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Overall positive

Executive good. I would recommend

Pros

Integration with booking engines works very well. Definitely an essential tool for our property. Support is generally very good.

Cons

Updates and changes could be better communicated to users. I also feel that perhaps they are growing too fast and taking on too many clients. Used to be very attentive to our needs, now it seems like we have to wait for responses to our inquiries - specifically from sales team. Hopefully that will improve. Also when known issues happen they should Communicate those issues to clients.

Pacific Crest Hotel loves our WebRezPro!

We are new "hoteliers" and needed as much help as we could get when we took back our family owned hotel property in Santa Barbara. The family has owned the property since 1977 but leased it out in the early 1990's where it was abused in both structure and reputation. We needed to have the best reservation system we could find to help our new guests have the best experience when coming to the book with us. WebRezPro has been easy to learn (although I don't think we are using it to it's fullest YET... so many more features we need to learn).... it has integrated with our OTA partners and our email confirmation partner. We opened in April 2016 as ranked 52 of 52 hotels on TripAdvisor, we have now been Number 1 of 52 for 2 months straight! We strongly believe this is because of having the best partners...WebRezPro's software and support services have been excellent and patient in helping us repair our reputation...and keep it great! Thank you!

Pros

ease of use

Cons

lots to learn, sometimes hard to find all of the goodies

Well Rounded Cloud Based PMS

I started with Webrezpro back in 2005, when "the Cloud" was still a major dream for most hospitality pms software firms. They are and were innovators from the start and have grown accordingly. Highly recommend for their reporting and ease of use.

Pros

Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Cons

The cost of additional interfaces and setup can mount up.

Couldn't live without WRP

After 2 years of doing paper reservations and contact via email and USPS changing to WRP has made my job so much easier and less stressful.

Pros

The time it saves me with reservations. Easy accountability. Access to reports. The ability to send welcome and exit emails automatically. The security of knowing there won't be accidental double bookings. The customer support.

Cons

There was nothing I disliked about the product. I have personally not taken enough time to learn everything it can do for me but that's on me.

User friendly product with fantastic customer service

A proven reliable software which gives me more time for other important things in the daily administration.

Pros

Every aspect of hotel business is covered and constantly updated. Super tech team which is very knowledgeable.

Cons

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Easy to use

Professional friendly helpful service and it’s very easy to use, meets all needs of a small property and simple to train new staff on

Pros

Simple easy to use with great support and very few to no bugs that occur

Cons

I wish there was an Airbnb integration as manually entering them is a pain

We were so lucky to find this program. We were looking to buy a more expensive one which really we

Pros

Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Cons

There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

User Friendly

WebRez has always been ready to respond to our requests and questions. I am very happy with the WebRez.

Pros

Being new to the hospitality business, WebRez made it easy for me to learn the system with video tutorials as well as amazing customer support. The system has made it easy to train staff. The accounting side easily allows for daily reconciliations.

Cons

The only issue we have is the systems ability to add POS items. When entering from teh drop down menu, int can become very time consuming.

SOOOO Very Happy

I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

Pros

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Cons

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

Intuitive, Easy to Use, Always improving

Very good. We are happy with the product, price and service.

Pros

Love that developers are constantly improving the software and are flexible, willing to listen to feedback and open to developing new interfaces. It's also nice to deal with a company who cares about their clients and wants feedback.

Cons

Nothing specific comes to mind. There are glitches here and there but support is responsive. I do wish that the group reporting was a bit more evolved.

WebRez Review

WebRezPro has been a great service for us overall. We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.

Pros

Ease of use when training new staff. Great for manipulating hotel reservations. Excellent customer service.

Cons

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

This product is wonderful!

Pros

Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Cons

The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Great Reservation System

Pros

WRP is intuitive and easy to use. It meets all of our needs and has many great features that we regularly take advantage of. The customer service we receive is absolutely stellar!

Cons

The one thing that really frustrates me about the system is the first time you enter credit card information to run a charge, all it does is capture the information. Then you have to go back in a second time to actually process the transaction.

Super User Friendly

Pros

It's super user friendly! The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.

Cons

I find the accounting side of the software a little more confusing than the front of house platform but I'm not an accountant.

Great, easy to use system

Pros

Its everything you need in a system, I can use it from home, at work..love the internet based system.

Cons

Would love a software that processed credit cards also

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Pros

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

WebRezPro is amazing

I've been using the software for almost four years. I love it. We manage an 18 room Inn, and we have interfaces to Expedia, Booking.com, and Inntopia. I don't have a single complaint about the product. It's well designed, and 100% reliable. The Support is exemplary.

Pros

Ease of reservation management, including interfaces to OTA's

Great System at a Great Price

We have been using Web Rex Pro for 4+ years now. It has been very customizable, and the support is top notch! Their pricing is very fair an allows small hotels to have the power of online booking without a large investment!

Pros

Easy to set up & fantastic support when you need it!

Cons

We have not really encountered any issues that the support could not help us through!

Web Rez Pro is the way to go!

We love it! It is perfect for our small resort and it helps with book keeping and everything across the board!

Pros

Customer service especially on the Tech side. Quick and easy fixes if and when needed. Super fast reply times via email or calls. Thank you!

Cons

Sometimes there are email glitches, but are fixed quick.

User friendly and accurate

No overbookings, easy to use, great customer service.

Pros

It doesn't allow mistakes to happen when booking at our 9 room Guesthouse. We have never had a overbooking in 3 years. Customer support is great, very knowledgeable about the system.

Cons

Nothing, it has the capability to operate a small business, or a large one.