Xotelia software


Xotelia offers cloud-based channel management and property management solutions for small and midsize properties such as guest houses, hotels, vacation-rental properties and apartments. The software enables customers to book properties through online travel platforms such as Airbnb, Booking.com, Expedia and TripAdvisor.

Xotelia’s online booking engine enables property managers to share real-time price and availability updates with travel websites. Customers can make payments using credit cards and PayPal, and Xotelia’s management tools can help users keep track of double booking and billing inaccuracies. 

Xotelia integrates with web-content management systems such as JimDo, WordPress and Wix. A “Book Now” button for Facebook links clients to users' booking pages from Facebook, and property managers can monitor their websites' performance by embedding Google Analytics into their booking engines.

Supported Operating System(s):
Web browser (OS agnostic)

45 Reviews of Xotelia

Showing 1 - 20 of 45

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  • Meir from Vacation Home Rental

    February 2018

    Very bad experience, the customer service is the worst part, essentially non-existent...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is good for a beginner, initially, the customer service is good but as soon as you pay & seek other assistance they will stop answering you.

    Cons

    Many standard features found on other channel manager are non-existent with Xotelia...You need to upload Airbnb rates manually, reservations & price changes often don't sync, the system glitches & crashes for weeks on end sometimes & customer service is an absolute catastrophe!

    This has had a bad impact on my short-term rentals, there have been periods where basic features such as updating rates & availabilities are unavailable for weeks!

    DEFINITELY NOT RECOMMENDED!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vincent from Shiki Properties

    Number of employees: 11-50 employees

    January 2018

    Maybe we were unlucky but that was disastrous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    Very promising Channel Manager with a lot of good tools and options.
    Great functions and options for connecting with all OTAs and manage rates.
    We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

    Cons

    As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything.
    The contract has been immediately terminated and we didn't even received the promised free first month.
    Disastrous experience for us but as I previously said, it might be only us who have experienced this kind of experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Worst Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A basic software that works but worst customer service

    Pros

    It seemed affordable and though lacked a lot in features, the basic need was served so it worked for us. However, in this type of product, customer service is extremely important. We had always been disappointed and we have reached our limit so even though we just recently renewed, we have decided to opt out.

    Cons

    Customer service does not exist. It makes reservations and that's about it. There's a lot of important features now available in the market that will get your money's worth. As customers would be using this for the business, I highly suggest to look for better alternatives. This is a waste of investment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ANDREA from Casa Acquario Genova

    Number of employees: 1 employee

    November 2017

    Very unsactisfied about this service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Xotelia it easy to use and provide some interesting features though not always working. I cannot really say I like something about Xotelia. Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service.

    Cons

    Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels.
    All suddenly they transformed the customer care service phone number to a premium rate number (0.20 euros a minute). Apart from the good will of a single operator, general support is poor, ineffective and slow. Commercial support service it is even worst.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jodene from JLBW Enterprises.

    Number of employees: 2-10 employees

    August 2017

    Extremely slow to respond, read the small print

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None and they are charging me for service not received.

    Pros

    I have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success.

    Cons

    I could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup questions answered I decided not to use this software. I was surprised to find that, despite not using their software for even one day, I am being charged for their services for 12 months. I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused. I let them know that I would do what I could to warn others of this little "trick" (who reads the small print? who would think that by going through the sign-up process, which happens all the time before seeing a product, in order to be introduced to their service they would charge for 12 months of service even though their services were never used?) So, beware. If you want to use this service they require that you go through a training to see what the service is but by agreeing to review their product via a training you are also agreeing to pay for a 12 month subscription. Secondly, the questions I had following the training were never answered. One email was "answered" (with a non-answer email) weeks later with an apology that they were SO busy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • LUKA from COSTA AZUL

    Number of employees: 2-10 employees

    June 2017

    They are hotel channel manager, but a lot of the times software it is not working as it should.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You do not get the benefit of what it supposed to do

    Pros

    Affordability was the thing that attracted us to this software, nevertheless with overbookings it is not cheap at the end.

    Cons

    Overbookings happened multiple times and and customer support always blames you (you as hotel manager didn't manage to insert reservation or availability) and never really solves your problem. Maybe because they are cheaper than others they do not include that great service but overall experience disappointing as it does not serve the purpose - avoiding overbookings and wasting time managing everything manually

    Review Source: Capterra

    Response: Xotelia, Xotelia

    June 2017

    Dear Luka, We thank you very much for taking the time to review our products. We will make to take into account your account to improve our services. Kind regards, The Xotelia Team

  • Verified Reviewer

    March 2017

    Very bad service, very slow or no assistance at all

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had many synchronization problems, I wrote to them but they ignored my requests, I is very frustrating also considering that they put the prices up this year without improving anything!

    Review Source: GetApp
  • John from Cham Condo

    Number of employees: 1 employee

    March 2017

    Overall satisfied of my experience with Xotelia

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Joined Xotelia 10 months ago for my condo. The onboarding was smooth and the channel manager quite easy to use. The experience is + so far

    Pros

    Affordable
    Comprehensive
    Easy to use

    Cons

    Need their team to do the connexion.

    Review Source: Capterra
  • Rick from Cando LLC

    February 2017

    Waste of time and money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are now using Xotelia for a couple of months and our experience has been awful. This was the first time ever using software like this and any question we had was answered in about a week in horribly spelled English (French Company). Signing me up was perfect, but that was also the only good experience we had. We can not sync our existing AirBNB, we are having issues with same day check out and check in as the system works on days and not nights

    Pros

    Have not found a single PRO on XOTELIA

    Cons

    The complete suite is a mess and a total waste of time

    Review Source: Capterra
  • Maristela from vnbjfhgrjfnczx,m

    February 2017

    Don't buy their services, they don't offer support straight away, they will ask you to go FQA

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have paid for Xotelia's services and every time I email them they ask me to go to FQA. If you want to have their support, I mean someone talking to you explaining everything you must book an appointment that will take at least 15DAYS and costs 60 Euros.

    Pros

    It seems to have all functions you need

    Cons

    It doesn't work, extremely difficult to manage if you are not an expert in software, when you subscribe to their services, the company book an hour with you to explain how it works and after that you don't have any support unless you pay 60 Euros booked with two weeks advance.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    February 2017

    Hello, We are sorry to hear that you encountered issues using the Xotelia solution. Would you please send us you request number (number you receive when you send an email to support). We will do our best to solve your issues as soon as possible. Kind regards, The Xotelia Team

  • Rob from Lucky Bug Bed and Breakfast

    Number of employees: 2-10 employees

    January 2017

    Glad to have this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was taking reservations from our website, Booking.com, Expedia, etc. and once I would get a booking, I would have to update all of the others so there would not be a double booking. This software took that task out and everything is updated in one place. It took some time to get it up and running, but well worth the effort. There are features that need work, and features that could be added and/or changed to make it more useful for things other than just bookings, i.e. printing invoices, etc. But I have been working with support and they are very receptive and are always striving to improve. I am so glad I ended up with Xotelia.

    Pros

    Consolidation of booking engines and display of availability.

    Cons

    Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    January 2017

    Hi Rob, Thank you for the much appreciated feedback. We are glad your experience with Xotelia is positive. Kind regards, The Xotelia Team!

  • Zoe from Let No Regrets

    Number of employees: 2-10 employees

    December 2016

    If only there was customer support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not sure how to review Xotelia as we never managed to set up! Despite that they were happy to keep getting their fees every month (6 months). I would suggest they have a fixed cost for set up and then take normal fees. In my experience I would NOT recommend someone to use their services due to lack of customer service. There were 2/3 week delays on responses and answers were very vague.

    Pros

    Affordable

    Cons

    No customer service

    Review Source: Capterra

    Response: Xotelia, Xotelia

    January 2017

    Dear Zoe, We are sorry you encountered issues with our customer support. We will use your feedback to improve our solution and our service. Kind regards, The Xotelia Team

  • Isuru from The Waves - Unawatuna

    Number of employees: 201-500 employees

    December 2016

    Overall a quality product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

    Pros

    Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

    Cons

    Website is not mobile friendly, and there is no mobile application as well.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    January 2017

    Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team

  • Gretel from Rancho Labradores

    Number of employees: 11-50 employees

    December 2016

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

    Pros

    Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

    Cons

    Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    December 2016

    Dear Gretel, Thank you for the feedback. We are sorry to hear that you were not fully satisfied is the quality of our solution. Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon. Kind regards, The Xotelia Team

  • Louise from Du Repos Bed and Breakfast

    December 2016

    To much application for nothing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love Xotelia, I save lots of time. The only thing I don't like, there is too many pages that we do not need. We have the same thing on different pages.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    January 2017

    Hi Louise! Thank you for the feedback. We will take your feedback into consideration. Best, The Xotelia Team

  • Carolina from Caribo Cozumel

    Number of employees: 2-10 employees

    November 2016

    The worst customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I never experience a bad customer service like with xotelia. They never give you a solution, they never answer your emails or phone call, and they don't even care about it. They promise us 24/7 customer service and is a complete lie. I am looking for a better channel manager to change it. I am happy that I suffer 1 year and now I could cancel the contract!

    Pros

    Nothing

    Cons

    Customer service

    Review Source: Capterra

    Response: Xotelia, Xotelia

    November 2016

    Dear Carolina, We are sorry to hear that you are not fully satisfied with the solution. We take your feedback really seriously. Our account manager manager will be in touch during the course of the day. Kind regards, The Xotelia Team

  • Ibrahim from Crown Hotel Guesthouse

    November 2016

    A fantastic service, highly recommended

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs. The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    November 2016

    Hi Ibrahim, Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution. Cheers, The Xotelia Team

  • Philippe from Le Moulin des forges

    Number of employees: 1 employee

    November 2016

    Just perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using Xotelia for more than three years now. I am totally satisfied with the service provided. The kindness and reactivity of the people always ready to help. I wouldn'd change for anything else.

    Pros

    Easy to use

    Cons

    I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

    Review Source: Capterra

    Response: Xotelia, Xotelia

    November 2016

    Dear Philippe, Thanks for the positive feedback. We are more than happy to hear you are satisfied with the service we provide. Cheers, The Xotelia Team

  • Domitila from La Trimardière

    October 2016

    Essential tool in an interconnected world

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The centralization of a Master's degree schedule is today one requires given the multiplicity of the partners. Xotelia is an easy to use, reliable tool and with a good return on investment.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    November 2016

    Hi Domitila, Thank you for the much appreciated feedback. Wishing a busy season, Cheers, The Xotelia Team

  • ALEXANDER from L'AVENIR

    Number of employees: 1 employee

    October 2016

    L'Avenir, a b&b in Normandy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes sharing booking on line with other partners possible and easy, without doublebooking or answering the phone during the whole day. Productivity and serenity for a very affordable price. The invoicing feature of Xotelia doesn't fit yet our use.

    Pros

    The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

    Cons

    The invoicing feature doesn't fit our use yet.

    Review Source: Capterra

    Response: Xotelia, Xotelia

    November 2016

    Nous vous remercions pour votre commentaire Monsieur Biolan et vous souhaitons une très belle saison. Bien à vous, L'Équipe Xotelia

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