All Zomato for Business Reviews

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User Profile

Ajoob

Verified reviewer

Chemicals, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

The best food delivery service.

PROS

The best about Zomato is that they will deliver the food within the estimated time. The customers can easily choose the food from their favourite nearby restaurants at lower price. They have a clean user interface which help the customers to select the food according to their choice. Their customer support chat can be used if we have any queries. They will respond to our messages quickly and help us to solve the issue.

CONS

No issues are faced from Zomato. We can easily connect with customer chat and they will help to solve our issues.

User Profile

Prabhakar

Verified reviewer

Higher Education, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Online food delivery.

The overall experience with zomato is great. This provides different dishes in different restaurants get together.

PROS

Zomato application is for best online food ordering. In this we can aslo book hotels. All the Restaurants are in your hands while using this platform. It has discount coupons also.

CONS

There is nothing least about this platform everything is good. The delivery boys are very loyal respect them.

Gayathry

Publishing, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Simple Zomato review for everyone

Its good and conveient to placa an order .

PROS

The loyalty and puntuality of the workers and the arrangments of the app

CONS

The extra delivery rate and more time required to reach the order

Reasons for switching to Zomato for Business

More trust worthy and comfortable and offers are available

Vivek

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

Assign dilivery partner quikly

Overall is good, only refund policy and higher commission .

PROS

Commision is very high for new and old merchants.

CONS

Actual food ready status and dispatch status to show customer

Reason for choosing Zomato for Business

Payouts and support is very fast and in details sharing

Aditya

Computer Software, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Your One-Stop Site for Finding, Ordering, and Delivering Food

Overall, Zomato is absolutely something to think about if you're searching for a convenient way to order meals from a large range of restaurants or to find new locations to eat. Many foodies turn to it because it's a reliable platform with a user-friendly layout and a big database of restaurants.

PROS

Due of their tempting incentives, I had previously utilised Zomato before other apps. Excellent user interface and experience. Zomato enables you to select from a selection of foods according to your preferences and have it delivered hot to your door. The delivery personnel are kind and patient, and the packing is secure.

CONS

The shipping system and package handling are the aspects of zomato that I find objectionable. Their delivery method pools all other food orders, which causes deliveries to be delayed. The way packages are handled may use some improvement. Also, its delivery fees are extremely high for the closest region and require additional travel expenses.

Ravi

Food & Beverages, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2022

Review for Zomato for Business

I am happy with Zomato as it helps in increasing my business as well as personality by helping me to present the food to customer in delighting way.

PROS

Any person can use this app and grow his business from his home without spending any money on infrastructure. Also it helps to improvise the quality and presentation of food by their timely training and quality assistance.

CONS

The company works on focusing on customers and thats why sometimes customer ask for refund of good food which in some case incur losses to us except that I didn't find any drawback.

Reason for choosing Zomato for Business

Due to commercial on TV and my local friends told me about the company

Jeevan

Staffing and Recruiting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Zomato Review

PROS

My most like about this software zomato is . Its very helpful to order foods and very fast and safe delivery

CONS

my dislike part about zomato is . we need mid night order options in all over india each city and state and each District

User Profile

Mohammad

Verified reviewer

Computer Software, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2023

"Most efficient and best online food ordering management system."

Door step delivery.Genuine deals and offer regularly.Hot and delicious food provided.Best choice option.Better option for all small business man.

PROS

Zomato become the most trusted and valuable company in food ordering market.Zomato helps us to order online any food item.It allows us to save our precious time in this competitive world.Easy to track all the food item. Also we can check real time location of delivery boy.

CONS

It is not providing better customer support.The charges of delivery increasing day by day.Some delivery boy are not polite.Taxes and delivery charges increases in night.

User Profile

Ganisetti

Verified reviewer

Higher Education, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2023

Best food delivery platform

Experience with zomato is very good. They are giving coupons and discounts.

PROS

They are providing services very well. They are delivery in few minutes and also provides services in any time. Using this platform we can also book hotels.

CONS

There is no least about zomato very thing is perfect . The packing is very well food items are reached customer in time.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2022

Good app for small restaurants and food joints

PROS

Easy to track record and the ability to accept and complete online food orders

CONS

The pricing is steap higher and also it is not same for everyone, i think it should be same for SME

User Profile

Sumegha

Verified reviewer

Non-Profit Organization Management, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2022

Oh My Zomato Days

PROS

Ability to just choose from a wide variety of food and offers, place an order and pay online and to look forward to enjoy your food.

CONS

I think anyone and everyone can get on the platform as a seller. I believe Zomato is not thorough with the quality check. Just a fancy name for which I fell for was not enough to get good food. Most often I was disappointed with the quality of food. I used it almost every day in 2018. Also it was a real headache to guide the delivery person with the location. They should be trained well not to bother the customer so much. It has a novelty about it in Indian scenario but the whole process left me so exhausted and on top of it getting over priced low quality food. Often delivery person expected a tip which was quite annoying.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2022

Great for Food Deliveries

My overall experience with Zomato Business is great. I definitely recommend it as the go to food delivery application. Hopefully with the next updates they will fix some of the major issues.

PROS

What I like the most about Zomato for Business is its popularity among the young generation, Its user interface is quite friendly and very easy to use features. Placing a food order has never been easier, and what makes it even better is the customizable item selection.

CONS

Some things that I don't like about Zomato for Business is the include the bugs in the order tracking and ambiguity in the review system. I am not sure how they do it but there's definitely something not quite right there.

Navneet

Computer Software, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Zomatoooo

My experience with zomato is overwhelming . The customer support is always there to help.

PROS

I am a Zomato pro plus user and I am satisfies with the service it provides. It is very inexpensive and saves you a lot of money. I order from zomato on a regular basis and this helps me save a lot of delivery cost. It has various discount offers also which helps save a lot of money and as it a popular platform so many of the restaurant's are registered with it from which you can order as per your needs.

CONS

The is not much to dislike abut Zomato. I used it a-lot.

User Profile

Navneet Singh

Verified reviewer

Computer Software, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

The Zomato Review

Overall it satisfies my needs.

PROS

It is one of the best food delivery apps in the market right now. The customer support is very helpful and the app also works very smoothly with a nice user interface. You can get a heavy discount on restaurants. And also pro users can book tables with good discounts too.

CONS

There are no cons to using this software. Everything is fine with this software.

Mayank

Chemicals, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Excellent food delivery facility

One of the best experiences for food till now.

PROS

Customers can quickly and affordably select food from their favourite neighbouring restaurants. They feature a simple user interface that allows customers to select food based on their preferences.

CONS

The meal is occasionally cold when it is delivered.

User Profile

Matta

Verified reviewer

Education Management, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best Grocery online delivery app

It is very easy to order any groceries items with in 10 minutes of time and it has many offers for better price and discounts

PROS

It delivers with in given time and it easy to order any groceries in the Zomato application and I mainly preferred for food because it delivers in just 10 minutes

CONS

It should not use current location it the major con of the application always we need enter address

Anonymous

501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Must use Zomato

Overall its a good app to use and I highly recommend this app.zomato is the best food delivery app in india right now.

PROS

I am using zomato from last few months and its very easy to use and you can order different cuisines food just by few clicks.there are also many discounts on many outlets as well.

CONS

There is nothing to dislike about zomato but some times they fail to deliver our food on time and they didn’t give food delivery from some restaurants.

User Profile

Arvind

Verified reviewer

Telecommunications, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2022

A Superior and First-class Food Ordering Platform

PROS

Zomato is an extensive food ordering tool. Whenever I feel that I should eat from outside I definitely opt for Zomato to order food online and get the most fresh food that I want.

CONS

The delivery of the food is slow which I consider a dislike of Zomato. I don’t enjoy eating the late delivered food as it gets cold.

Pritam

Research, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2022

A global food delivery chain

Very good. The customer service is satisfactory, Delivery persons are well mannered.

PROS

The software is light and well-decorated. Regional foods are given preferences and based on the previous orders selected suggestions are useful

CONS

The software is well and good. Only sometimes it shows one closed restaurant as open to deliver

Anonymous

10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed July 2022

Most Popular in Indian Region

PROS

Variety of food options, rating features, and delivery services

CONS

Delivery charges have been increased recently

Abhishek

Arts and Crafts, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Honest review of zomato

PROS

Home delivery of food is the best thing , busy person is ready tospend some extra money for that.

CONS

I does not like that it charge to much money on the tax and etc. things from user

Anonymous

201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Best food delivery right now

I had a very decent experience overall. Sometimes working late and all the dine-in are closed but zomato is always available

PROS

The best thing about the zomato business is that now you can order food anytime and anywhere. It is even available in small towns

CONS

Sometimes the food that is delivered is cold and sometimes they take too much time to deliver the food

Showing 1 - 22 of 22 Reviews