ADP TotalSource
About ADP TotalSource
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Most Helpful Reviews for ADP TotalSource
1 - 5 of 99 Reviews
Brandon
11 - 50 employees
Used unspecified
OVERALL RATING:
1
Reviewed September 2023
Small Businesses Beware!
MaryEllen
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Overall I am very happy with ADP.
Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.
CONSI really dislike the ireports, not user friendly at all. Have a hard time finding the reports I need.
Kandi
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2023
Good HR Software
Overall it works well. It seems they all have a little issue - none have it all and work exactly as I wish they did.
PROSEasy to navigate the pages, the app is great to have on your phone to approve time cards in a pinch.
CONSThe customer service is lacking if you need help. Long hold times and emails do not get any responses.
Reasons for switching to ADP TotalSource
My new employer uses ADP, my previous employer used BenefitMall.
Vendor Response
Hi Kandi, thanks so much for the review! We are glad you are having a great experience with ADP.
Replied December 2023
Kenneth
Music, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
ADP Total Source - Not worth the acclaimed accolades in their website
I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution. You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect. I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate.
PROSPayroll can be processed smoothly. That's about it.
CONSI have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.
Reasons for switching to ADP TotalSource
We selected ADP TotalSource because it sells itself as exactly that; a "total source". However, they are far from it. Yes, you have a bunch of features that would help you improve efficiencies in pretty much all HR areas. But you just cannot use them because they will not "turn the switches on" for you to use the features.
Katina
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2022
Helpful, with some minor issues.
Payroll processing is self explanatory and user friendly.
CONSCustomer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.
Reasons for switching to ADP TotalSource
Issues with payroll, employees not getting paid on time.