All Certn Reviews
1-25 of 77 Reviews
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Brent
1,001 - 5,000 employees
Used free trial
OVERALL RATING:
4
Reviewed December 2021
New user
Mathew
Media Production, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Certn is amazing!
Amazing! I've been working with them for almost 2-years and we've saved time and money since switching to Certn in 2019.
PROSThe system is extremely easy to use for both HR professionals and the candidate. The candidate experience is positive and I've only heard positive things from our candidates that use the platform.
CONSNothing comes to mind. I only have positive things to say about the Certn platform.
Reasons for switching to Certn
Cost and candidate experience.
Dina
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Certn Review
My experience has been awesome from quick response to any queries or expansion on data
PROSWhat I like most about this software is it is extremely easy and quick to use. The response is quick unless there is an issue with the person I am looking into.
CONSSometimes it is not clear at what stage the applicant is at Did they submit?
Reasons for switching to Certn
It was very slow, awful service and we did nto receive bang for our buck
Aaron W
Verified reviewer
Internet, 11-50 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
The background check is not accurate
I will only use this as a limited reference
PROSeasy to use, public info /credit info is mostly accurate
CONSThe employment reference comes back with a very weak argument
Tara
Logistics and Supply Chain, 5,001-10,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Fast & Efficient Without Compromising Quality
When I was hired with TVH, they required everyone to physically go into a police station, wait in line, and then the turn around time is typically anywhere from 3 hours to 3 weeks time to receive a copy of an individual CRC for employment. I had used Crtn previously at another workplace to provide my CRC, and went to corporate HR to discuss whether we could do this instead and have it funded by our company as I was slightly off put by making an employee pay for their own prior to even being employed here. I proposed it to my partner at our North American head office in the U.S. - and the people who helped us still randomly check on us to ensure that we are not encountering difficulties.
PROSResults are quick. When you have applicants who must provide a CRC for employment purposes, the last thing that you want to have as a recruiter is a long complicated process. It is both quick on the employer side and candidate side. It is user friendly from both sides as well. There is access 24/7; no time constraints.
CONSThere really isn't anything that I would say is missing.
Reasons for switching to Certn
Accessibility. Efficiency.
Ben
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Revolutionized our background check workflow
Relatively easy implementation into our workflow through their API. We were able to eliminate almost all human involvement in our background check process and speed up turnaround times compared to our previous vendor where everything was done manually.
PROSFully automated process if you set up your workflow properly.
CONSTheir API documentation was a little lacking, although they've made some improvements and emails are quickly answered.
Reasons for switching to Certn
Our previous vendor required everything to be done manually. We had a team who's responsibility it was to monitor who needed to get a background check, retrieve their documents, manually upload them to the vendor, then check every day to see if the results were ready. Certn eliminated all of that. We now programatically do everything and the only manual involvement is in reviewing cases that are flagged.
Jodelene
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best background check service on the market
A great service to offer our customers (Landlords and Property Management companies) as well as an ID verification system that we use internally to mitigate fraudulent accounts.
PROSCanadian company that has excellent customer service. Easy to implement software solution and our customers love the instant reports that helps them with their tenant selection process.
CONSNo complaints! Other competitors are more costly and use less technology with their service.
Steve
Security and Investigations, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
CERTN Review
The speed of references responses for our candidates is great and helps get our candidates working quicker. It also frees up our time to focus on direct hiring.
PROSThe speed of service is great. We get responses back from references the same day. This makes transitioning the new hire into the organization seamless. Also the response from CERTN support is fast and very helpful.
CONSAt times knowing why the candidate is still analyzing. Often it is due to not being able to verify the pictures. It would be helpful for us, as recruiters, to know this, so we can help the candidate quicker.
Simon
Staffing and Recruiting, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2020
Procom
Overall our experience has been great, everyone seems to really like the tool. Outside of my experience above, I'd have nothing to complain about.
PROSI like the user experience, especially for the incoming resources. No longer have to ask them to report to Canada Post
CONSMy major issue with the software is the grading system for credit review. We have SLA's with clients to ensure we report credit issues, an amber score with a seemingly arbitrary letter grading makes it very difficult for my team to decide what should be escalated and what shouldn't. The result, they end up on my desk and I don't have time to review, I need a pass fail. One of my clients is suggesting we revert to our previous provider to avoid.
Cecile
Staffing and Recruiting, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product and easy to use
We are getting results for the backcheck really fast, when we used to wait at least 24hrs before with other softwares
CONSHaving a dashboard that is customizable would be great - we have different people on the team using the software for an array of clients, and being able to only see the status of the ones they initiated would be helpful
Reasons for switching to Certn
Faster processing time and cheaper product
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Great Business Solution
The data that is returned is easy to read and understand and provides the information needed for the purpose. Enjoy the chat feature and that the navigation of the portal is easy.
CONSNo real cons other than some delays during turnaround time.
Michelle
Staffing and Recruiting, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Comments
As a company, we are very happy with with this product
PROSI like the speed of the results and the various options. Haven't used Soft Check as concerned that there is no consent required by the candidate.
CONSThe speed of results from the RCMP report is excellent but is it totally accurate; this is the question I am asked frequently. As the above soft check seems a great tool but with no consent required by the candidate may leave us open to question.
Reason for choosing Certn
Cost but I liked the people at Certn they seemed genuine and honest.
Reasons for switching to Certn
Cost and service
Charles
Security and Investigations, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
CertN Review
The service has amazing customer service. The staff reply within an hour most of the time. Shout out to [SENSITIVE CONTENT HIDDEN]
PROSThe software is easy to manage with easy display of information.
CONSThe software leaves a lot of room for user error and can delay some applications
Patrick
Financial Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The best way to do background checks
Great team, great product.
PROSCertn allows us to run comprehensive background checks in just minutes, and results come back in 15 minutes, not days - which is how the long the process takes takes the competition. The interface is great for both us and the person we are running the background check on - the simple, easy-to-understand interface means candidates can grant permissions quickly, and speed the process up for everyone.
CONSNothing that I can think of at this moment....
Lexi
Security and Investigations, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Review
Very good!
PROSThe system is very user friendly, and the results are quick.
CONSIf a candidate stops replying the process seems to end, would like to see more follow-up with unresponsive candidates.
Marsha
Information Technology and Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Back check review
It is user friendly, very easy to maneuver. The final results are very detailed oriented when compare to others
CONSI cannot think of anything that needs improvement.
Jo
Staffing and Recruiting, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Screening Software
Using Certn allows us to remotely service geographical areas where we don't have a physical branch presence. During the COVID-19 crisis we have been able to keep our business running seamlessly for our clients by utilizing the online screening software.
PROSThe ease of use is one of the best features. The exemplary customer service from the Certn team is the other feature that keeps me using the software and bringing more co-workers into the fold.
CONSThe only thing I would mention is when an applicant's status gets stuck and I need to reach out to the service team to have them investigate and push results through. The service and turnaround time for response is great.
Ashley
Computer Hardware, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Awesome
Great! The customer service is amazing, and our candidates have been pleased!
PROSVery user friendly, and the interface is simple for both the employer and the candidate.
CONSN/A - We haven't had any issues as of yet.
Reasons for switching to Certn
N/A
Anonymous
1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
New user
The speed and ease of use is unmatched.
CONSThere are some areas in a background check where other providers provide more information.
Stephanie
Computer Software, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Makes Background Checks Easy
Excellent customer service and all of the functions we want!
PROSInstant results, hassle-free, online access, no need to engage other parties, candidates and others requiring background checks don't need to visit their local police office.
CONSSome of the filtering could be better. It would be nice to be able to make folders for completed checks. As of writing, all checks show up on the dashboard page without a good ability to filter.
Rick
Environmental Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great value and service
The team was great to deal with and modify my portal to fit our company’s needs
PROSI get my clearances for my new hires almost instantly
CONSNo everything works great . I have no issues
George
Automotive, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Product! love it! Customer Service is Amazing!
Great customer service, fast and prompt, [SENSITIVE CONTENT HIDDEN], amazing person. Report comes back fast and accurate. love it.
CONSonly Con about this product is that it is not valid for all platforms, meaning criminal background report is not for all other companies that may need it.
Lexi
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Super quick and easy to use!
I couldn't believe how quickly the criminal record check came back! Also very easy to use.
CONSI found it slightly confusing to understand which version of the record check I needed since there are many.
Todd
Security and Investigations, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Fantastic Product and Customer Service
Easy to use. Fast results. Fantastic back end support group
CONSI actually do not have any cons as this product is far superior to what we were using before
Anonymous
51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy, intuitive and quick!
It's very easy to use, intuitive, and QUICK! We have used other companies in the past and the turnaround time would cause delays in our hiring process. With Certn we always have everything completed very quickly, and it's helped keep our recruitment more streamlined!
CONSHonestly don't have any negative experiences thus far.
Reasons for switching to Certn
Quicker turnaround time, and during the demo of the product I really preferred the modern and intuitive look and feel of it.