Crelate

RATING:

4.5

(392)

About Crelate

Crelate is an all-in-one recruiting customer relationship management (CRM) and applicant tracking system (ATS) built for staffing, consulting and recruiting agencies. Crelate’s visual user interface enables recruiters to find, attract and retain talent. By combining opportunity and talent pipelines in a single solution, recruiting and sales teams can work together. Crelate offers ATS capabilities, opportunity management, drag-and-drop workflows, Office 365 integration, text messaging, activity tracking, candidate portals, automatic email tracking, job board posting, resume parsing, built-in recruiting analytics and more. Crelate is a cloud-based application that includes a Chrome Parser extension, Outlook add-in, mobile apps for iOS and Android as well as an i...

Crelate Pricing

Professional, Business, Business Plus, and Enterprise plans are available depending on the level of support and features desired. Pricing is per user, per month and generous discounts are available for annual subscriptions.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

Comprehensive Dashboard

Crelate Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Crelate

1 - 5 of 379 Reviews

User Profile

Ellen

Verified reviewer

Internet, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Extremely Valueable tool for Recruiting agencies

I love Crelate, use it on an hourly basis.

PROS

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

CONS

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

Reasons for switching to Crelate

Bullhorn felt clunky and based on old software.

Raegan

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

19 Years of Recruiting w several ATS's and Crelate is the VERY FIRST one I can say I LOVE!

My experience with Crelate has been the best experience above all others. I tried Exelare and CEIPAL in 2021 when deciding on a new ATS. The customer support was below par and the only way you could get trained was to schedule long 1 hour meetings in the middle of your day (and the support person's English was difficult to understand). Exelare had a very limited help/knowledge base. With Crelate, they have Chat Support with EXCELLENT, KNOWLEDGABLE Support Reps who respond within 1 to 4 hours, and they PROBLEM SOLVE with you. The Crelate team really cares about your success with their ATS. They have an active Feedback website where you can easily provide feedback - and they use this feedback to make changes and implement updates multiple times a year. They also notify you personally if your feedback was implemented. The ATS keeps getting better and better. They listen to what the customer needs/wants. After using dozens of ATS's over the years, I've learned that the #1 feature you should evaluate is the quality of their Customer Support. Crelate is five stars when it comes to fast, quality, problem-solving support.

PROS

Very visual and customizable. #1 is their AMAZING CUSTOMER SUPPORT. You can also hire their Professional Services/Product team for a very small monthly fee for one-on-one video meeting support when you have a complex concept you're trying to implement into Crelate.

CONS

I wish there was a modular, visual "Dashboard" that incorporated some AI technology that would help detect lapsed activities, and it could be customized based on user type (Executive, Recruiter, Salesperson, etc.)

Reason for choosing Crelate

#1: CUSTOMER SUPPORT #2: Crelate is an easy to understand visual interface #3: More support when implementing Crelate; live, knowledgebase, chat, one-on-one, lots of videos, FRIENDLY, English speaking customer support.

Reasons for switching to Crelate

JobScience was a mess. The support was terrible, and when they merged with Bullhorn, the left hand didn't know what the right hand was doing. I had a terrible experience with JobScience, and I used Bullhorn prior to that which was also not a good experience. With both of these ATS's, you felt like a number, not a customer.

Matt

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2020

Review of Crelate ATS

Lack luster. It get the job done most of the time, but would like to see a more robust product offering and user friendly UI.

PROS

Quick and easy to deploy compared to competitors in the market. Easier to administer than similar products.

CONS

Product support is lacking. Very difficult to get the support when you need it, and there is limited training information available. There pricing is on the high side for the level of product you get. The UI feels and looks very dated and is not as intuitive as some of their direct competitors.

Reason for choosing Crelate

It was already in use when I joined the company and we renewed our contract because the expense and time to move to an alternate product was put on hold due to COVID.

Vendor Response

Thank you for taking the time to write this review. Your feedback will be shared with the company and used to help us improve.

Replied October 2020

Juli

Staffing and Recruiting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Easy to use software with great features

Overall, it's been a good experience and I would and have recommended the software to many firms in my network.

PROS

We love the search pipelines and the ability to quickly' drop and drag' candidates through the stages. We also love the integration with RingCentral and other apps on the market that make using it very easy. This software is one of the easier ones on the market to customize to your own internal work flow. It's also easy to add people to the database from other sites such as LinkedIn.

CONS

I haven't been able to get the CRM portion of the software to work for our workflow. Crelate sells itself as an ATS and a CRM but CRM part isn't as easy to integrate- at least in manner in which we use it.

Reasons for switching to Crelate

When Invenias was acquired by Bullhorn we did not want to stick around to see if it would be another acquisition like Sendouts and Maxhire where they stopped servicing the software so you were forced to switch to Bullhorn anyway. Also, Invenias was supposed to have integrated click-to-dial and never did because they were in the process of being acquired.

Vendor Response

Wow, so much to be thankful for with this review. First, thank you for taking the time to write a review and second, thank you for recommending us to others in your network. It is great to see that the easy workflow management, RingCentral integration, and free parsing tool are working so well for you. It is a bummer to hear that the CRM is not functioning how you would like it to. When you have the time, I would ask that you reach out to our support team 443-569-8262 Ext. 2, or support@crelate.com, and see if they can get you set you up how you want/need.

Replied July 2020

User Profile

Ron

Verified reviewer

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Best ATS for recruiting firms!

I couldn't be more happy with the transition to Crelate from our previous product. Their team truly understands the problems we are trying to solve and is extremely responsive. Their feature set continues to increase rapidly and is always very relevant.

PROS

Several items: - ease of configuration and customization - profile parsing from LinkedIn - job board management / website integration - email sync and candidate communication management - analytics - speed and relevance of new feature release - extensive help resources, training videos, etc.

CONS

- exporting data is not straightforward and requires additional vendor developer cost -

Reason for choosing Crelate

- Features, Functionality, Sales Process, Transparency into current state vs future state of product

Reasons for switching to Crelate

- lack of feature & functionality evolution in previous product - sporadic customer service

Vendor Response

Thank you for taking the time to write this review. It is awesome to see how our tools, features, and trainings are helping to make your work easier.

Replied October 2020