All Crelate Reviews

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User Profile

Ellen

Verified reviewer

Internet, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Extremely Valueable tool for Recruiting agencies

I love Crelate, use it on an hourly basis.

PROS

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

CONS

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

Reasons for switching to Crelate

Bullhorn felt clunky and based on old software.

Alex

Staffing and Recruiting, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

A Great Product in the Making

My overall impression of Crelate is that its a very ambitious and powerful potential tool that is still in its early phases of trying to be everything it wants to be. I see the vision for how it is completely set apart from other systems, and am fully on board with where it's going.However, as I've mentioned, we've recognized a steady occurrence of bugs or design implementations that often set us back in what we're trying to accomplish in our day to day efforts. Have voiced many of these either to our account manager (when important enough) or via the feedback boards to try to gain movement on them, but understandably, can only implement so much at once, and we are just one of many clients.

PROS

Crelate offers us, as an Executive Recruiting Firm, the ability to stand out in what and how we present to our clients. The customizability of the workflows, reporting, and process implementation are unlike any other system we've worked with or demoed in the past, and I have a lot of confidence that this will set us apart in the future.

CONS

In our (roughly) 1 year on the product, despite steady improvements and feature rollouts, there seems to be just a few pieces missing that would really accelerate the ease of use of the product on a basic user level. Things like searching would be much easier if we were able to have default search templates, for example. Or when we go to do certain searches, we notice a search parameter doesn't work quite the way we want, or can't quite do exactly what we intended it to do. Sequencing and reporting features are wonderful ideas that just have small executional problems that create small but frustrating holes in what you're trying to accomplish. For example a lot is tracked in reporting around leads, but we discovered a small problem where Leads (due to converting into Jobs at certain stage changes) can't be put into the same "Cancelled" sales stages as jobs. So to get around it we create additional "Lead Closed" stages that bog down the options for sales stages, when the ideal option would be to just have a single "Closed" or "Cancelled" stage for all Leads and Jobs that doesn't convert anything.It almost seems that in the ambition to be good at 100 things at once, there end up being few features of the system that aren't really fleshed out to factor in as many case scenarios as you'd like.I feel like it will get there, but as it stands, I see areas where the product is suffering from either bugs or small design implementations that disadvantage the day to day recruiter.

Reasons for switching to Crelate

Needed newer interface, integrations, and executive level service that they were not able to provide

Jill

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2024

Best bang for your buck

PROS

It is a relatively inexpensive site that is easy to use, allows for integration with LinkedIn, and they are constantly adding new features. We can also integrate with RingCentral for calling and texting as well as Outlook for tracking emails sent. The LinkedIn extension allows for parsing contacts into the database as well. Training and customer support is outstanding!

CONS

Nothing. We have had other ATS systems and this one seems like it is definitely catered to staffing agencies much more than others.

Vendor Response

Dear Jill, Thank you for the fantastic review! We're thrilled to hear that Crelate has streamlined your recruitment process and that our integrations and support have exceeded your expectations. We're committed to continuously improving and serving the needs of staffing agencies like yours. Your success is our priority. Thanks for being a part of the Crelate community! Best, Crelate Team

Replied March 2024

Brian

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2019

Good but many limitations

No benefits over previous CRM. Customer service was an EXTREME challenge. Emails go unanswered. Overall, I would not choose Crelate again. As we grow, we will actively look to leave.

PROS

Software helps organize large amounts of data

CONS

Many items are not intuitive. WAY too many glitches. MANY items not as sold to us. Struggled getting set up. Customer service is really poor. Only works through desktop, doesn't work on iPad or phone, so worthless on the go. Continuous review of contacts is needed to catch errors.

Vendor Response

Hi Brian - I'm Samantha from Crelate. Thanks for the feedback! It helps make us better. I'm happy to inform you that we recently launched a Crelate Connector mobile recruiting app that allows for: 1. Client and candidate engagement (calling, emailing, and texting) 2. Access to your entire recruiting database on the go 3. Scheduling of activities with candidates such as follow-ups, interviews, and phone screens 4. Viewing and modifying candidate applications, contacts, job opportunities, resumes, and notes associated to each account record We work really hard to be the most supportive ATS and I'm sorry if that wasn't your experience. We'd love to redeem ourselves! Please feel free to contact us at support@crelate.com with your questions/challenges and we'll be happy to help you! Thanks!

Replied June 2019

Amy

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Review Crelate

very good support, good product good overall value

PROS

Ease of use, easy set up. Easy search capabilities.

CONS

I don't really have a negative at this time.

Reasons for switching to Crelate

much easier to use, better value and support

Vendor Response

Dear Amy, Thank you for sharing your fantastic feedback on Crelate. We're delighted to hear about your positive experience, especially in terms of our platform's ease of use, setup, and search capabilities. It's great to know that our support has met your expectations and that you find Crelate to offer good value. We appreciate your choice to switch to Crelate and are committed to continuing to deliver a high-quality product and support to your marketing and advertising efforts. Best regards, Crelate Team

Replied March 2024

Elli

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Useful but Cluttered

I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to.

PROS

Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.

CONS

I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly).

Reasons for switching to Crelate

We were unable to bulk email and track candidate activity

Raegan

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

19 Years of Recruiting w several ATS's and Crelate is the VERY FIRST one I can say I LOVE!

My experience with Crelate has been the best experience above all others. I tried Exelare and CEIPAL in 2021 when deciding on a new ATS. The customer support was below par and the only way you could get trained was to schedule long 1 hour meetings in the middle of your day (and the support person's English was difficult to understand). Exelare had a very limited help/knowledge base. With Crelate, they have Chat Support with EXCELLENT, KNOWLEDGABLE Support Reps who respond within 1 to 4 hours, and they PROBLEM SOLVE with you. The Crelate team really cares about your success with their ATS. They have an active Feedback website where you can easily provide feedback - and they use this feedback to make changes and implement updates multiple times a year. They also notify you personally if your feedback was implemented. The ATS keeps getting better and better. They listen to what the customer needs/wants. After using dozens of ATS's over the years, I've learned that the #1 feature you should evaluate is the quality of their Customer Support. Crelate is five stars when it comes to fast, quality, problem-solving support.

PROS

Very visual and customizable. #1 is their AMAZING CUSTOMER SUPPORT. You can also hire their Professional Services/Product team for a very small monthly fee for one-on-one video meeting support when you have a complex concept you're trying to implement into Crelate.

CONS

I wish there was a modular, visual "Dashboard" that incorporated some AI technology that would help detect lapsed activities, and it could be customized based on user type (Executive, Recruiter, Salesperson, etc.)

Reason for choosing Crelate

#1: CUSTOMER SUPPORT #2: Crelate is an easy to understand visual interface #3: More support when implementing Crelate; live, knowledgebase, chat, one-on-one, lots of videos, FRIENDLY, English speaking customer support.

Reasons for switching to Crelate

JobScience was a mess. The support was terrible, and when they merged with Bullhorn, the left hand didn't know what the right hand was doing. I had a terrible experience with JobScience, and I used Bullhorn prior to that which was also not a good experience. With both of these ATS's, you felt like a number, not a customer.

User Profile

Ron

Verified reviewer

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Best ATS for recruiting firms!

I couldn't be more happy with the transition to Crelate from our previous product. Their team truly understands the problems we are trying to solve and is extremely responsive. Their feature set continues to increase rapidly and is always very relevant.

PROS

Several items: - ease of configuration and customization - profile parsing from LinkedIn - job board management / website integration - email sync and candidate communication management - analytics - speed and relevance of new feature release - extensive help resources, training videos, etc.

CONS

- exporting data is not straightforward and requires additional vendor developer cost -

Reason for choosing Crelate

- Features, Functionality, Sales Process, Transparency into current state vs future state of product

Reasons for switching to Crelate

- lack of feature & functionality evolution in previous product - sporadic customer service

Vendor Response

Thank you for taking the time to write this review. It is awesome to see how our tools, features, and trainings are helping to make your work easier.

Replied October 2020

Sarah

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Very customizable, user friendly, great support

PROS

Crelate is very visual which we love, it's also very customizable so it is very easy to edit our system to adjust where we need it. Support is fantastic, they are quick and follow up frequently to make sure everything is resolved.

CONS

We do often have little glitches but they are very minor and usually just require a page refresh.

Reason for choosing Crelate

A little less expensive, a little more user friendly, more features that were important to us

Chris

Utilities, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Crelate is a critical and valuable tool for my business

Love it. A very valuable tool for my business.

PROS

The GUI is very intuitive, and it is laid out just like a recruiter would expect. It has all of the functions and features you could want (some are extra cost or a higher-priced license), but the annual license I pay is worth it.

CONS

Really nothing I don't like. I even love the tech support - if I have a question I can send them a quick note via the application, and I'll get a real person to respond. Many times the expert at Crelate will send me a video that further explains a topic.

Reason for choosing Crelate

It was one of the least expensive and the user interface was laid out very well.

Vendor Response

Dear Chris, Thank you so much for your enthusiastic review and for highlighting what you value about Crelate, from our intuitive GUI designed for recruiters to our responsive tech support. We're thrilled to know Crelate plays a critical role in your business's success and that you find the investment worthwhile. Our aim is to keep delivering the functionality and support you need to thrive. Your positive experience motivates us to continue improving and evolving. Warm regards, Crelate Team

Replied March 2024

Elizabeth

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2021

Crelate New User

So far, I enjoy the organization Crelate offers, this is a site truly made for recruiters.

PROS

I like the dashboard view, it organizes your jobs, and activates, nice way to glace and understand your current recruiting state as well as the reports that are offered.

CONS

I did not enjoy the implementation process, so many small details that was broken down into multiple sessions, very time consuming. For pay $750 I thought the implementation/configurations would be taken care of for us and then we would be trained but that was not the case. 2 weeks to get through the process. Our specialist was great, she was very patient and very enthusiastic.

Reason for choosing Crelate

It offered more than big biller, the job board integration, email configuration, and sales tracking. Overall the ATS CRM options are great.

Reasons for switching to Crelate

JazzHR did not offer CRM and did not provide qualified candidates.

Vendor Response

Thank you for your review of Crelate. I also use the dashboard view and the reports a fair amount to organize myself and to make quick informed decisions. As we are always looking to improve, having direct and honest feedback about a user's experience is valuable. I will make sure to share your experience with the implementation team.

Replied February 2021

Brett

Staffing and Recruiting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Simple and easy to use. The IOS/ iphone version of ATS's

Very very good, easy to onboard, easy to get a hold of Customer service, affordable, user friendly.

PROS

It is very simple and user friendly, yet has advanced features at the same time.

CONS

I wish there was an easier way for us to report how much is being made for us on our contract to hire side. If there is a way to better report it or calculate it in the system I would love to know / get some training on it.

Reason for choosing Crelate

Too expensive and not as user friendly.

Reasons for switching to Crelate

Both were trying to be too complex while not being user friendly, hard to train new recruiters on, even once trained the info was still in weird places.

Daniel

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Crelate Intuitive Easy to Learn ATS

Great. Easy to use and to train people with but the best part of it is that it is intuitive. We did not receive training on it so I had to figure a lot out by asking support and training the others.

PROS

You can search and find anything so easily. Even if something is mislabeled/categorized it is never lost because of the excellent search function. Past ATS systems I have used the search was not reliable when it came to words on the resume but Crelate is

CONS

The Reports. The software would be perfect if there was an effective way to grab individual reports for recruiters within our company based on splits on fees. We have account managers, recruiters and sources all who take part of each placement. The reports do not have an option to deal with this yet but I have asked in the help before and they are looking to add this so that is exciting.

Reasons for switching to Crelate

Cost and we could not find candidates easily and we never received the training we needed to use it properly. It was a very smart system just without thorough and comprehensive training it was useless to us.

John

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

BEST ATS I've seen in 25 years in the industry!

Crelate has streamlined our business process and workflows and empowered us to grow.

PROS

The ease of use and intuitive interface allows new users to quickly adapt, reducing onboarding and integration of team members. Crelate's licensing/pricing and provisioning model provides the flexibility to run my business as I need to, vs other ATS providers who force me to make decisions based on their terms. The metrics available are endless and are quickly and easily accessible. The data provided empowers me to track performance and lead more effectively. Crelate's ridiculously easy customization across the board ensures that Crelate molds to our needs without headaches. Crelate's highly flexible search capabilities also allow us to find what we need, wherever it is, quickly and easily. Data capture, either manually, automated or parsed is also fast and effective. Training and support are always rapid and just a phone call or e-mail away. Crelate's team is continually rolling out new features and updates in a manner that is not at all disruptive and always adds value. I'm afraid if I say that Crelate has been WELL WORTH our investment that they'll start to raise prices!!! Though it is true. As one who has investigated seemingly countless ATS, Crelate stands out as the BEST I've ever seen.

CONS

There are only two cons. The first is inherent in any great and robust ATS and is NOT really a Con: there are so many features and capabilities I have no doubt that we are underutilizing the power of this tool. While their training and support tools are fabulous I just haven't had the time to really DIVE IN to maximize the capabilities of Crelate. The second is a Con: Crelate has room to improve its ability to manage duplicates. While user error certainly contributes to the creation of duplicates, I have seen other ATS' with better duplicate management tools. That said, when a duplicate is detected it is extremely easy to seamlessly and quickly merge the duplicate records.

Terri

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Small or Big Business - Crelate is for YOU!

I have had a fantastic experience with Crelate. When I have questions, they are there to answer them. I find the system to be very user friendly and accommodating for my business needs. I wouldn't go anywhere else!

PROS

I am a small boutique recruiting firm that focuses on accounting and finance positions. I love the ease of tracking candidates coming in and through the process. There are many times I go back to old postings with past clients and try to remember a candidates name, Crelate makes that so easy for me. There are many features that I likely don't use that would benefit larger teams/businesses. It's an excellent product and I've used them since I started my business 4 years ago. Thank you Crelate!

CONS

I've struggled a bit with getting viable candidates from my job postings through Crelate. I don't mind paying the extra cost to post a job through other outlets, but I would like to see some ROI for that investment. Often times I am left with unqualified candidates or those that are out of the country.

Reason for choosing Crelate

I had an Associate that worked for me that was using it on her own when we both worked together with another recruiting agency. When I started my business, and she decided to join me, she showed me Crelate and I never looked back.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Efficient Resume Management and Tracking

PROS

Crelate is my daily ally in the recruitment battlefield. Its seamless resume database integration empowers me to swiftly save and organize resumes, streamlining the search process. I'm captivated by its applicant progress tracking, which keeps me in the loop, enhancing collaboration. The user-friendly interface coupled with robust customization tools facilitates tailored candidate management. The built-in communication hub also proves invaluable, ensuring a seamless connection with candidates. Crelate's efficiency has redefined my workflow, enabling precision in the talent hunt.

CONS

While Crelate excels, a notable addition would be diverse recruiting workflows for distinct job profiles. An option to customize workflows as per each position's unique requirements would further enhance its versatility. This tailored approach would elevate its utility, catering precisely to varied hiring needs. Incorporating this feature would make Crelate an undisputed champion in applicant tracking, seamlessly adapting to the intricacies of different recruitment processes.

Barbara

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Highly Recommend

Rep. handled our migration. He was genius! Such a great analyst and made so many observations that helped me with the setup. I am shocked at how perfect the information migrated from MaxHire. It is seamless. I was worried because when I moved to MaxHire in 2009, my data was a mess! This time it is perfect. Rep. has been helping me with the onboarding and is doing a great job as well! The entire team is fantastic.

PROS

Crelate is an excellent software. I moved from MaxHire (Bullhorn) to Crelate. I looked at 4 other systems before choosing Crelate and I'm so glad I made this choice. Brittanie was so patient with me and took her time to show me benefits and features of the SW. In fact, I actually had 3 phone demos with her and she did an amazing job. All the SW vendors I looked at demoed at least 2 or 3 times before I made up my mind. I love how easily you can customize Crelate. Your own workflow, your own activities, your own special items you need to know like travel, citizenship status, relo, desired locations for relo, etc. Do yourself a favor and test drive this product; you will love it!!

CONS

The only thing I hope they add it to be able to return an email out of the system. All your emails are tracked but you can't respond to an email from the system. Otherwise....it's awesome.

Reason for choosing Crelate

All the features, custom capabilities and ease of use. AND Brittanie made a big difference. All of the staff I've encountered so far are great!

Reasons for switching to Crelate

Bullhorn is no longer supporting MH. The writing is on the wall! My emails from Outlook 10 were no longer being imported to MH so I had to copy and paste everything into MH for nearly a month +. Everything slowly started to 'NOT work anymore'. I was told to move to an earlier version of Outlook to solve the problem. ahhhh......no.

mark

Staffing and Recruiting

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Xtra Effort review of Crelate Software

Xtra Effort Solutions, Inc. is a 16 year Sales, Sales Engineering, and Customer Success recruiting firm for enterprise technology companies. We have a national reach. The diverse nature of our client requirements make it imperative that we are agile when responding to super specific requests around candidate tenure, technical skills, industry knowledge, performance metrics, location, career stability, and countless other soft traits. Our challenge, as a contingency based search firm, is providing enough "high touch" service to satisfy each client's nuanced request, while maintaining enough velocity and volume to continuously feed the candidate and client pipeline. A flexible, reliable, and powerful Applicant Tracking System is critical to achieve these goals. Crelate was suggested to Xtra Effort by another small recruiting firm. We were hesitant to consider change because of the fear of disruption associated with the data conversion and learning curve. However, these fears were alleviated when speaking with Crelate, mostly for two reasons: 1) Crelate's technology is intuitive, flexible, and really well designed 2) Crelate's people are SUPER responsive, thoughtful, creative, and resourceful Crelate made Xtra Effort feel as though we were a 1000 employee prospect. They made every perceived major hurdle go away through listening and making resourceful suggestions. We agreed to convert to Crelate and had the same favorable experience during the conversion and training period, and with the post conversion support organization. Mostly importantly, Xtra Effort users are now offering unsolicited comments about productivity gains. Xtra Effort would definitely suggest Crelate if you feel a need for improved value and function from your ATS technology AND vendor team. It is fantastic to truly valued as a customer by the vendor who is most critical to supporting our efforts. Contingency recruiting is challenging, it is nice to know that such an important partner cares and "has your back"

CONS

It would be great to have "required fields", forcing users to enter information on critical areas; and it would be helpful to limit users to specific pick lists, and not enable them to enter any data they want

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Works for me!

Overall, it's really grown alongside our company. I find it looks a little old school and childish but at the end of the day it does what I need and I don't really have any complaints!

PROS

I like that it is customizable, I work at a start-up that has grown quickly and as we grew we needed to lock down better processes and tracking. We were able to use Crelate to build out those processes and integrate it with our email and accounting software. It's great as an ATS and also functions as our CRM. I also like how you can pin things to the top, make fields optional and required easily to ensure you are getting the information that is most important while also making it so you don't need to spend time inputting insane amounts of tedious information.

CONS

I don't love the look of it, I know that is silly but hey I'm working in it almost 8 hours each day! It has some issues with formatting, if you copy a job description from word or google docs into the job description field it removes formatting. I also don't like how if you assign yourself a task, anyone in the company can see it and mark it complete - you will need to track your tasks elsewhere.

Vendor Response

Thank you for taking the time to write a review of our product. Below is a link to an article that should help with formatting issues. If you have other questions, please reach out to us at support@crelate.com, we are always happy to help. https://crelate.zendesk.com/hc/en-us/articles/360024320052-Clean-Formatting

Replied February 2019

Colin

Human Resources, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

Clean and intuitive UI; would like better mobile app and more customization capabilities

Excellent. This software is night-and-day versus other recruiting softwares I've utilized.

PROS

- Very clean and organized user interface - Highly intuitive/ easy to navigate - Easy import capabilities (i.e. from LinkedIn, etc.)

CONS

- Limited customization (i.e. of tiles, headers, etc.) - would like for the Mobile App to have more functionality

Reason for choosing Crelate

SmartSearch is cheap but terrible quality

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2021

Great option esp for remote teams

It is such a great resource. Working on a remote team it is nice to have one screen to allow everyone to see what is moving without having to click on a million tabs. We just switched and I miss it already

PROS

the best part of crelate is how clean it looks. They don't have millions of useless tabs that are always blank and add clutter

CONS

The app is not worth it according to my needs. Hard to see anything or progress on it. Just seems redundant.

Reasons for switching to Crelate

company decided to

Thomas

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Crelate Talent- BIG BANG FOR THE BUCK!

I was an early adopter and appreciated the opportunity to provide feedback in the early days to make the platform better. Very happy to this day!

PROS

Extremely easy to you, affordable and the customer service/support is outstanding.

CONS

Nothing that I find that I do not like. I have no complaints!

Reasons for switching to Crelate

Ease and price

Vendor Response

Thank you for writing this review and for being with us for all these years.

Replied February 2021

Michael

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Crelate is Awesome!

PROS

What is there not to love? Crelate is super intuitive and customizable. I love how everything can as zoomed out or zoomed into the details as you want. The job postings are super quick and easy, and really help with our passive sourcing.

CONS

I haven't really found many areas where I feel Crelate is lacking. One issue I have occasionally is the Crelate extension will stop working out of nowhere and the only way I've found to get it to work again is to uninstall and reinstall the extension. This doesn't happen that often though and isn't too hard of a workaround fix.

Colleen

Staffing and Recruiting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

User friendly system

The team has been quick to adapt and utilize the system.

PROS

Crelate is a smart tool that has an easy flow to set up, manipulate and make work for both the recruiting side and sales functions.

CONS

Integrating with additional resume databases would be beneficial, having the ability to link with additional sales software, like Apollo would be nice.

Reasons for switching to Crelate

Cost and functionality

Bruce

Arts and Crafts, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2021

Misdirected applications

PROS

The software is relatively easy to use in many ways and with good features.

CONS

The major flaw is in tracking those that are being recruited to apply for positions. If those individuals apply, the software attaches their materials to their file, but it doesn't put that file into the inbox to signal that the individual has applied. Our team has to spend lots of time going back into the files of the hundreds that we recruit to verify if they've applied, and then we need to move them to other stages, rather than their applications simply going into the inbox. The application gets attached to the file, but there are no notifications to alert us that they have actually applied. Either a design flaw or training issue, and we need assistance on sorting this out.

Vendor Response

First, thank you for your review. It has highlighted a step we need to add to our trainings and our help articles at help.crelate.com. Second, this is something we will be able help you with. Someone from Crelate will be reaching out to schedule a time to review your situation and to help find the best solution for you and your company.

Replied February 2021

Showing 1 - 25 of 381 Reviews