My overall experience has been great! The customer service folks are very responsive. This software meets our needs and is very easy to use.

If you are a small business and are looking for a simple solution to your payroll processing, Deluxe Payroll and HR is your solution. This software is so easy to use and very inexpensive. There are only 10 employees at my company. I can process my semi-monthly payroll in 5-15 minutes each time. I have a template where I enter the current hours or simply pay the regular salary to salaried employees. Then you review and submit. It's so easy! As soon as you submit your payroll, your reports are available immediately. Deluxe files all the reports for us electronically.

This software may not be as robust as others when it comes to integration with other software programs. I have never really investigated to find out because my company is so small, and we don't really have the need for such integrations. I do have to upload my 401k transactions to another website manually, but that doesn't take long to do at all. The reports I need to do so are in Deluxe Payroll.

This saves us the time of figuring out what needs to be sent for payroll taxes.

My salary employees have their paychecks completed in about a minute total!

There aren't many negatives for the software, the only part I am not a fan of would be the warnings I have to approve each week for employees that are paid commission not having hours submitted for their time.

We use deluxe payroll and SwipeClock to run payroll for up to 150 employees every 2 weeks. We are still hoping to automate some of the process, but we have found a way to make it work for us.

We needed this solution on a tight timeline and the initial onboarding was quick.

The software isn't intuitive and many features require Deluxe staff to set-up, which is complicated and time consuming to initiate. Onboarding customer service can be challenging to reach and coordinate with. Once on the phone, they are very helpful.

Customer service is always extremely helpful.

The switch from our old company to Deluxe was seamless! The program is very user friendly.

Nothing at all. It is very easy to navigate.

Our pay structure is weird since we pay for performance instead of the same hourly rate.

It is really easy to use! It is nice to have everything in one company.

I have no complaints! Super easy to set up and use!

They have been helpful & efficient. We have A PERSON to contact who answers the phone or returns calls promptly!

Access for all employees to their own pay stubs, etc.

It does require some up-front work from the Administrator each year, but that is a small thing.

All we have to do for payroll is enter hours and everything is done, child support garnishments, quarterly taxes, it’s a breeze!

We use this only for payroll currently, we’re in the process of setting up the time tracking. Everything has been great so far.

overall very positive

Deluxe does all the tax filings, which is very time consuming for me to do on my own.

can't seem to find a way to add non taxed items like mileage reimbursements and meals.

Used for 3 plus years

Easy to input and get reports out........

Custom reports and interface with other software

Overall it is very good. I believe that the transition from Payce to Deluxe when Deluxe bought Payce had some hiccups that we are still experiencing. At one point, Deluxe's fee was pulled from the wrong bank account, even though it had been working seamlessly prior to the merger. One issue we are still having is that we are receiving emailed invoices for Westminster Self Storage but we are not receiving any invoices at all for Sunshine Management. This is something we have called about numerous times, but no one seems to be able to resolve it. It is not a huge issue, but it is inconvenient and it seems like a very fixable issue, despite that it has not been fixed yet.

The Deluxe software is fairly easy to use. Our customer service rep [SENSITIVE CONTENT] is outstanding. She is pivotal to our opinion of the software and she is an excellent representative for Deluxe.

Some of the more complex things that come up are hard to figure out. Luckily [SENSITIVE CONTENT] is always available and happy to help or to teach me what to do.

unhappy, Not loving it. reporting delays errors and fraudulent checks being made

I did like the company when it delivered in all the above areas

Love how easy it is to use. The sun-categories are very clear. Profiles can be set-up specifically for your company’s needs. Customer service is AMAZING. You can call or email your request and they get back to you within 24 hours.

I’ve been using this software for about 4 years and I don’t have a complaint so far! I’ve had to call in to get things corrected and while they said there would normally be a charge to correct the mistakes, they did not charge me. So maybe other people have been charged to correct mistakes that they might see as a negative. Atleast it is something to be aware of

Our account rep is very responsive. We have had some issues with tax payments and rates not being input properly, but in the end, Deluxe has always taken prompt action to correct the situation.

We have been using this software since before Deluxe purchased it from another vendor. It is easy to use and fairly intuitive. Our payroll situation is not complicated, but we do have employees in several states - which they have been able to accommodate.

Handling some of the year-end tasks like auto fringe benefit are a bit of a challenge, but our rep walked us through it and everything ended up fine.

Our company greatly benefits from the simplicity of Deluxe, as our payroll individual has no prior experience and maintains the ability to navigate the program effectively.

Deluxe payroll is a straightforward system that allows for a complete understanding of the world of payroll. It allows for efficient onboarding of employees, and requires no unnecessary or inconvenient information. Our company's favourite feature is the easy access to payroll registers. We also feel that we received excellent support from Deluxe employees.

One aspect we would like to see with the system is a chat feature, which could eliminate lengthy wait times for over the phone support.

easy to use and it is easy to pick and choose the service you need not like the others

some of the integrations is still missing for example if i want to send some one document to sign but i want to send it to bulk group of employees , it is very hard to do it now and iam looking forward for the new release to fix that

Imputing and processing payroll is easy and we receive actual checks the next day. Amazing.

Creating specific reports can be challenging. Looking for a past employee doesn't work at times. I would like for it to download into Quickbooks. Currently I manually input the paychecks into QB's.

Very Good

The payroll is very easy to use. Deluxe provides great support. I have always had timely responses to all my enquiries. The functionality of the program is enough for my requirements. The staff like the portal where they can get their pay info

Would like to download payroll entry to excel

Easy to input and pay employees, and updated with the EOTC credits

Integration had a road bump or 2, but mostly good

ALWAYS VERY RESPONSIVE AND POLITE AND PROFESSIONAL

VERY SIMPLE TO USE FOR PAYROLL AND FOR REPORTS NEEDED

NOTHING I LIKE EVERYTHING THAT THEY OFFER FROM INPUTTING TO RETRIEVING REPORTS

It takes very little time to do Payroll, and my time is better spent on business operations.

I love that I don't have the headache of paying and reporting taxes and deductions. Payroll reports are easy to create.

Having to update leave start dates every year!

Self service option frees up my time.

Common sense ease of use. Self service option is a big plus for employees.

Ad-hoc reporting could be improved. Would like it to be a little easier to create my own reports.

Easy payroll. We have used the locks for the past 20+ years

None. I am not the actual user and therefore don’t have much interaction with the product

How quick and easy it is to do payroll, and knowing that the taxes are being taken care of.

There is nothing that I do not like about this software.

We are only payroll users, experoence has been good.

We are twice a month payroll users. It take less than 5 minutes to send payroll information and within an hour a conformation is received.

There is some difficulty in accessing reports, however Customer Support is good and the problems have been solved.

Making payroll much quicker and easier for me to be able to free up my time for the things that help me run my back office company without spending time on payroll and payroll taxes.

The entire system is a user friendly system and anytime I have had questions, customer service has been patient to walk me through what I need to learn. That means alot.

Intergration process went smooth as I was learning everything.