Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
5.0
About GoodHire
GoodHire offers tech-enabled services to help businesses streamline processes related to pre-employment background checks, ensuring compliance across federal, local, state, and industry regulations. This solution helps HR teams monitor results and updates in real-time within GoodHire's centralized dashboard.
GoodHire allows businesses to review candidate results and receive automated notifications about status updates, facilitating hiring processes. Candidates can utilize a self-service online platform to provide required information, e-sign documents, access results, get answers to queries, and file disputes. Additionally, GoodHire lets employers automate tasks such as adjudication, consent collection, drug test scheduling, reporting, and more.
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Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
September 2018
Sean from Precision Global Consulting
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
September 2018
Background Checks with a Human Touch
Pros
The system is extremely easy to use. I personally was in the industry for 12 years prior to moving on to my current role, so I'm still up to date on systems like this. However, in my new role I'm training a team that is starting from scratch on the whole process - and inside of our first two checks they're logging in and generally able to navigate around and read/process reports with little problem. The UI/UX is intuitive and the system does a fantastic job of hand-holding through complex processes such as state-specific forms and the pre-adverse/adverse action workflow. Also, while it says "software", it should be noted that our account rep Jory is a bona fide rockstar. She's incredibly proactive, helpful, and is a joy to work with. Beyond that, I can speak to the fact that they are well up on their compliance enforcement as well, which is a mission-critical piece when dealing with a CRA. Given some of the issues inherent in working with one of the bigger fish (and I did work for one of the biggest), I'd strongly recommend looking into GoodHire if you're shopping for a CRA.
Cons
Just about the only thing is that because they aren't one of the biggest fish, the system still has a few quirks that the bigger ones have mostly ironed out by now. Minor things like, for example, not being able to order a SODB search as an a la carte...or the ability to run searches in Canada. The thing is, all of the above will be addressed in time, I'm sure. I work in product, I get what comes with the territory of a packed tech roadmap. It's comfortably outweighed by their competence and friendly service when it comes to the baseline functions of background checking.
August 2019
Serene from Eye Consultants P.C.
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
GoodHire does GoodWork
Pros
This is the easiest thing in the world to use. I love their customer service, they put a proposal together quickly for me and were able to give me different background check options for different positions in our office. I love being able to send out the background check through a link. The website is very easy to use and the print out backgrounds are very easy to read and their turn around is so fast. I can't say enough good things about this company.
Cons
I live everything about the software, I have been really happy with it.
Reasons for Choosing GoodHire
They are more geared toward a larger organization and were more costly, one of the people there suggested GoodHire as a better option for us.
Reasons for Switching to GoodHire
customer service was bad, the turnaround was slower and we had to manually upload all the information ourselves.
December 2019
Nikki from South Hills Movers
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
2.0
Functionality
4.0
December 2019
User friendly - but terrible TAT
Pros
I liked the platform and how easy it was to run a background check. Very user friendly.
Cons
TERRIBLE turnaround time. Reports take far too long to come back which would result in me losing candidates.
Response from GoodHire
Replied December 2019
Of course we're disappointed that you were less than satisfied with our background check turnaround times. In an effort to respond to your review, we've looked into your account and see that one of our customer support agents reached out to you directly and discussed this particular issue. Background checks play an important role in the hiring process, and we understand your frustration when issues arise -- we hope you're willing to give us another try.
October 2020
Stephanie from A2Z MAIDS
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
October 2020
Good product but Sales professionals lie by omission
If you read the above con about the company, you can see that the sales “professionals” are well versed in the con part of the sales process.
Pros
Ease of use is the most liked feature of this software. There is also a quick, usually one day turnaround time for delivery.
Cons
The 2 pay structure options were not explained in full detail to me by [SENSITIVE CONTENT HIDDEN]. In fact, she left out that I could either pay a $300 fee and then they collect from candidates or I get billed and pay monthly for candidates. I didn’t know until I received the first invoice. So, when [SENSITIVE CONTENT HIDDEN] messaged me about the service and I sent him the email thread and said I was disappointed, nobody from the company has ever said anything else to me.
March 2020
Kathryn from Moonshot edVentures
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Recommending GoodHire
I researched a handful of different companies to do background checks and was highly recommend GoodHire. I now recommend GoodHire to others as an easy-to-use platform that is affordable and quality.
Pros
Easy interface; affordable for a small, start-up nonprofit like ours; great customer service; VERY fast turnaround
Cons
Would appreciate having a way to do background checks for people without social security numbers in order to increase the inclusivity and equity of our team and community to include those who are undocumented. I'd also like a way to cancel the background checks if someone has not filled out their information.
Reasons for Choosing GoodHire
Better cost and recommendations from colleagues