Background Checks with a Human Touch

Pros

The system is extremely easy to use. I personally was in the industry for 12 years prior to moving on to my current role, so I'm still up to date on systems like this. However, in my new role I'm training a team that is starting from scratch on the whole process - and inside of our first two checks they're logging in and generally able to navigate around and read/process reports with little problem. The UI/UX is intuitive and the system does a fantastic job of hand-holding through complex processes such as state-specific forms and the pre-adverse/adverse action workflow. Also, while it says "software", it should be noted that our account rep Jory is a bona fide rockstar. She's incredibly proactive, helpful, and is a joy to work with. Beyond that, I can speak to the fact that they are well up on their compliance enforcement as well, which is a mission-critical piece when dealing with a CRA. Given some of the issues inherent in working with one of the bigger fish (and I did work for one of the biggest), I'd strongly recommend looking into GoodHire if you're shopping for a CRA.

Cons

Just about the only thing is that because they aren't one of the biggest fish, the system still has a few quirks that the bigger ones have mostly ironed out by now. Minor things like, for example, not being able to order a SODB search as an a la carte...or the ability to run searches in Canada. The thing is, all of the above will be addressed in time, I'm sure. I work in product, I get what comes with the territory of a packed tech roadmap. It's comfortably outweighed by their competence and friendly service when it comes to the baseline functions of background checking.

GoodHire does GoodWork

Pros

This is the easiest thing in the world to use. I love their customer service, they put a proposal together quickly for me and were able to give me different background check options for different positions in our office. I love being able to send out the background check through a link. The website is very easy to use and the print out backgrounds are very easy to read and their turn around is so fast. I can't say enough good things about this company.

Cons

I live everything about the software, I have been really happy with it.

User friendly - but terrible TAT

Pros

I liked the platform and how easy it was to run a background check. Very user friendly.

Cons

TERRIBLE turnaround time. Reports take far too long to come back which would result in me losing candidates.

Recommending GoodHire

I researched a handful of different companies to do background checks and was highly recommend GoodHire. I now recommend GoodHire to others as an easy-to-use platform that is affordable and quality.

Pros

Easy interface; affordable for a small, start-up nonprofit like ours; great customer service; VERY fast turnaround

Cons

Would appreciate having a way to do background checks for people without social security numbers in order to increase the inclusivity and equity of our team and community to include those who are undocumented. I'd also like a way to cancel the background checks if someone has not filled out their information.

Very Satisfied with this company

We have been very satisfied with GoodHire. The system is fast and dependable and the very few times we have had problems the phone service has been friendly and excellent.

Pros

Very reasonable priced, very efficient and fast, very easy for us and our clients to use

Cons

There are no drawbacks with this product.