Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Very reasonable priced, very efficient and fast, very easy for us and our clients to use"
"Pretty easy to use and straight to the point for the most part. The cost is also good for a small business owner"
"The price was great, it works for what I need to use it for, easy to use. My clients and I use this software together to look up their background. "
Cons
"No real cons, other than it GoodHire doesn't integrate with our ATS (JazzHR.)"
"No cons that I know of, I have very much enjoyed this software because it is so easy to use"
"Since we have been using this software, we have not had any issues. We have not seen any cons as of yet, which is a good thing."
GoodHire Reviews
Filter by:
September 2018

Sean from Precision Global Consulting
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
September 2018
Background Checks with a Human Touch
Pros
The system is extremely easy to use. I personally was in the industry for 12 years prior to moving on to my current role, so I'm still up to date on systems like this. However, in my new role I'm training a team that is starting from scratch on the whole process - and inside of our first two checks they're logging in and generally able to navigate around and read/process reports with little problem. The UI/UX is intuitive and the system does a fantastic job of hand-holding through complex processes such as state-specific forms and the pre-adverse/adverse action workflow. Also, while it says "software", it should be noted that our account rep Jory is a bona fide rockstar. She's incredibly proactive, helpful, and is a joy to work with. Beyond that, I can speak to the fact that they are well up on their compliance enforcement as well, which is a mission-critical piece when dealing with a CRA. Given some of the issues inherent in working with one of the bigger fish (and I did work for one of the biggest), I'd strongly recommend looking into GoodHire if you're shopping for a CRA.
Cons
Just about the only thing is that because they aren't one of the biggest fish, the system still has a few quirks that the bigger ones have mostly ironed out by now. Minor things like, for example, not being able to order a SODB search as an a la carte...or the ability to run searches in Canada. The thing is, all of the above will be addressed in time, I'm sure. I work in product, I get what comes with the territory of a packed tech roadmap. It's comfortably outweighed by their competence and friendly service when it comes to the baseline functions of background checking.
August 2019
Serene from Eye Consultants P.C.
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
GoodHire does GoodWork
Pros
This is the easiest thing in the world to use. I love their customer service, they put a proposal together quickly for me and were able to give me different background check options for different positions in our office. I love being able to send out the background check through a link. The website is very easy to use and the print out backgrounds are very easy to read and their turn around is so fast. I can't say enough good things about this company.
Cons
I live everything about the software, I have been really happy with it.
Reasons for Choosing GoodHire
They are more geared toward a larger organization and were more costly, one of the people there suggested GoodHire as a better option for us.
Reasons for Switching to GoodHire
customer service was bad, the turnaround was slower and we had to manually upload all the information ourselves.
December 2019
Nikki from South Hills Movers
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
2.0
Functionality
4.0
December 2019
User friendly - but terrible TAT
Pros
I liked the platform and how easy it was to run a background check. Very user friendly.
Cons
TERRIBLE turnaround time. Reports take far too long to come back which would result in me losing candidates.

Response from GoodHire
Replied December 2019
Of course we're disappointed that you were less than satisfied with our background check turnaround times. In an effort to respond to your review, we've looked into your account and see that one of our customer support agents reached out to you directly and discussed this particular issue. Background checks play an important role in the hiring process, and we understand your frustration when issues arise -- we hope you're willing to give us another try.
March 2020
Kathryn from Moonshot edVentures
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Recommending GoodHire
I researched a handful of different companies to do background checks and was highly recommend GoodHire. I now recommend GoodHire to others as an easy-to-use platform that is affordable and quality.
Pros
Easy interface; affordable for a small, start-up nonprofit like ours; great customer service; VERY fast turnaround
Cons
Would appreciate having a way to do background checks for people without social security numbers in order to increase the inclusivity and equity of our team and community to include those who are undocumented. I'd also like a way to cancel the background checks if someone has not filled out their information.
Reasons for Choosing GoodHire
Better cost and recommendations from colleagues
March 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Very Satisfied with this company
We have been very satisfied with GoodHire. The system is fast and dependable and the very few times we have had problems the phone service has been friendly and excellent.
Pros
Very reasonable priced, very efficient and fast, very easy for us and our clients to use
Cons
There are no drawbacks with this product.
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
GoodHire Review
Overall, we are very pleased with GoodHire. Their reports they give us give us everything that we need and and processed in a timely manner.
Pros
GoodHire has been a great background search tool for us. Their user interface is easy to use and their reports come back quickly. They setup the reports to pull all data that is required by your company.
Cons
Since we have been using this software, we have not had any issues. We have not seen any cons as of yet, which is a good thing.
January 2020
Bernadette from Reliable Tech Heationg Cooling & Plumbing
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Background Checks Made Easy!
Overall our experience with GoodHire has been perfectly good.
Pros
What I like most about good hire is that you can have the applicant fill in their information! It's so convenient. GoodHire doesn't take forever to get you the results like companies we've had in the past.
Cons
I can't think of any cons with GoodHire, they are a great company that has made it easy for employers to get fast background checks at a reasonable price.
Reasons for Switching to GoodHire
Ease of use and fast tun around
May 2019
Shelby from Boden Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2019
Nice Product, a bit Pricey
I like what they have to offer, especially as far as customer service. It's really easy to run a background check and allow a candidate to schedule their own drug screening. Basically, you enter their name and email address (which you likely have from their resume,) and they approve to be checked and submit to a drug screening. It's been really easy, especially when you have remote candidates like us.
Pros
- Easy to use - Customer service is VERY helpful. I've messaged their live chat reps several different times and always had a good experience. - Clean interface, easy to export/read reports - Customizable but automatic notifications
Cons
- Background checks took at least a week to complete. This isn't necessarily uncommon, but when you're in an industry where quick turn-around is essential, it's not great. - A little pricey. While a background check and drug screening may not be cheap, the add-ons like MVR and education checks add up quickly.
June 2019

Todd from Blueprint Summer Programs
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2019
Easy to use, quality Background Check Tool
Goodhire works!
Pros
GoodHire is easy to use, quick to provide results and so far, hasn't made any errors I'm aware of.
Cons
No real cons, other than it GoodHire doesn't integrate with our ATS (JazzHR.)
March 2016
Leila from Scalability Solutions LLC
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
March 2016
Easy Background Checks
I used this the last time I had to run a background check on a new hire, and it made the process extremely easy. The UI is excellent, automation of previously cumbersome processes, progress reports, etc.
Pros
Proactive communication (progress tracking), UI, ability to create your own packages (purchase just the reports needed), and the support is excellent (I got very quick response)
Cons
I wish there was some way to pay a rush fee for certain elements to go faster (obviously there are limitations when there are dependencies on external agencies)
March 2020
Kiara from Flatter Inc.
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Easy & Quick results
Pros
Integration was super easy. Once we were given the types of screenings and services offered, we picked our default screening and customized other options depending on the needs of the client and the type of position. The system is very easy to use!! From beginning to end, very user friendly! The notifications are great also, when a candidate didn't fill in their info, info was provided and their running the screening, etc.
Cons
Honestly, there is nothing that we don't like. I've used other background screening companies at previous companies and none have been as user-friendly and quick turnaround time on screenings as Goodhire!
Reasons for Choosing GoodHire
Our sales rep,[SENSITIVE CONTENT HIDDEN] was very responsive and understanding of our business. He was very open about pricing and checked in even after implementation. We really like the turnaround time and accuracy of the screenings. The portal was up and running within 36 hours and we were running screenings right after. The portal is also super easy to use and navigate. Invoicing is always the same time of each month and accurate, no issues there.
August 2019
Joleen from The Art of Education University
Company Size: 51-200 employees
Industry: E-Learning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
August 2019
Optimal Solution for Remote Team Members
My overall experience has been fantastic! Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment!
Pros
This software provides me the ability to request confidential information from team members all across the U.S. It sends me updates as needed, not in excess. The reports back are extremely timely which keeps our hiring process moving efficiently along. In addition, GoodHire. connects seamlessly with our HRM platform, BambooHR. All records are kept where they belong, with each employees' file, it is kept private from everyone except for myself and senior leadership. I strongly recommend this platform to anyone with remote team members.
Cons
The only slight deterrent would be in regards to the pricing. I understand and acknowledge that having the ability to run additional items for different positions is standard, but with "so many" options, this can begin to make the background report pretty pricy. *Please note--thus far I do not need access to these features, this is merely my personal view should I ever come to a time and place whereby I need these "extras."
Reasons for Choosing GoodHire
We selected GoodHire as it was the platform that best met the needs of creating optimal efficiency, fast and accurate results, as well as the API connection to our HRM.
August 2019
Jan from Coos History Museum
Company Size: 2-10 employees
Industry: Museums and Institutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
August 2019
Bland Reports
GoodHire did exactly as we asked and has worked well for us for non-management or non-financial staff background reviews. When and if I require a background check for management and/or especially sensitive staff positions, I will need to review whether GoodHire can provide sufficient information.
Pros
That we did not need staff time or expertise to check the myriad sources for work history, educational history, or potential offenses.
Cons
The reports had essentially no "personal" flavor to them. We had a bad experience with one candidate who jumped through all the GoodHire hoops, and whose reports were squeaky clean, but whose background had events and experiences that we needed to know in advance. GoodHire needs to have additional levels of social media and legal search capability.
August 2019
Kari from Brightside
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Simplified Our Background Check Process
So far we have had a great experience with GoodHire. That fact that it integrates with our applicant tracking system, Greenhouse, has made requesting and keeping track of background checks much easier.
Pros
Integration with Greenhouse/ease of use and ability to select add on check options if needed.
Cons
Was a small challenge to set up and integrate with Greenhouse initially.
Reasons for Choosing GoodHire
Better pricing, ability to run reports, better customer service, GoodHire was recommended to us by an HR professional with another company.
Reasons for Switching to GoodHire
Better pricing and ability to integrate with Greenhouse.
March 2018
Matt from PBCM
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Good Background Checks
Pros
We like all of the information that the background checks provide us with. It allows us to make sure we are hiring reputable employees and meeting our client requirements.
April 2020
Cindy from Seber Tans, PLC
Company Size: 11-50 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Quality Software
It has been excellent!
Pros
This software has been in use at my company as part of the hiring process before I was hired in 2015, and we continue to use it because it is a very user friendly and informative website, and fairly priced.
Cons
I do not have any direct experience in using any competitive software to make that type of comparison, nor have I felt compelled to suggest to our company management to look at other products. We have a high degree of confidence in this software.
April 2020
Mary from Victory Lane
Company Size: 51-200 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
April 2020
Background checks in lieu of drug testing
We have given second chances to several people. The detail in the report is excellent.
Pros
What I like about the software is that in a matter of moments you have results. No waiting around. It is fast and easy to use.
Cons
Sometimes a crime/conviction is not listed because the agency does not participate with online reporting - NOT really about the software though is it?
Reasons for Choosing GoodHire
Ease of use, cost, and options were all a better fit with GoodHire.
Reasons for Switching to GoodHire
We felt that a background check was a better tool to find employees, especially with the new marijuana laws.
March 2020
Bethany from Evangelical Covenant Church
Company Size: 51-200 employees
Industry: Religious Institutions
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Love this
GoodHire has cut down on duplicate data entry for our team and allowed us to work more efficiently
Pros
I love that all I need to initiate a background check is put in the applicants name and email.
Cons
I love everything about it and have nothing negative to say!
April 2020
Chris from comforcare home care
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great service
Great
Pros
I really like your service. The only issue we had was when an employee was from out of state and filling out the drivers consent was difficult. I would have liked an email that explained it a little better. I have recommended your service to several of our other franchises, I believe the Boulder Colorado office just signed up today. Thanks Chris
Cons
redundant when asking if about how I am going to use the reports. Almost every-time I log in I have to acknowledge something
Reasons for Switching to GoodHire
value and ease of use
March 2020
Sharon from Kaishan Compressor
Company Size: 11-50 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Invaluable Resource
We use GoodHire for background checks for candidates we have offered jobs. It has proved very useful, is easy to use and the turnaround is very quick. I have also contacted Customer Service to provide me copies of old invoices that were no longer accessible to me and received very courteous and rapid service.
Pros
Ease of use, opportunity to select different levels of background checks.
Cons
I have not encountered an occasion where I found the software lacking in any way.
August 2019
Taryne from Thinfilm Electronics Inc.
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Love Good Hire
Excellent, except for the two points above.
Pros
So easy, accurate and quick. My initial call with Goodhire was phenomenal. Within about 30 minutes we were all set up with a profile that works well for us. Top notch sales person! Fast and efficient - just how I like it!
Cons
I wish you could enter the candidate information first THEN they print the invoice. It would be nice to see the candidates name on the invoice to help approve invoice at the end of the month. Also, I wish I could cancel a background check request without having to call in. Mistakes or changes are made and I'd like to be able to adjust the b/g check on my own. Quite frustrating.
Reasons for Choosing GoodHire
Met someone at an HR conference who raved about GOodHire. I didn't look into any options bc my initial experience was so positive w/ GoodHire.
Reasons for Switching to GoodHire
Hire Right gave long convulated results that took a long time and were not easy to interpret. I like Goodhire's approach: binary - either the candidate cleared or he didn't
April 2020
Rachelle from AC General, Inc.
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Happy HR
GoodHire has been a quick and reliable resource for me.
Pros
I like that the software is simple enough I can have potential employees complete their personal information and give their authorization online. The product is easy to set up, run reports, and add additional reporting features as needed. The background and MVR reports are straightforward and easy to understand. Communication and updates throughout each step of the process is excellent.
Cons
Automatic yearly MVR checks on all current employees would be a great feature.
August 2017
Heidi from Soggy Doggy Shop
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2017
Excellent value and verified accurate results
As a small business owner, I value something that's reliable, easy, and cost-effective. Thanks for making this part of hiring fit those points!
Pros
Literally one-stop-shopping for background checking. I own a small, growing business and want to minimize on-boarding costs while obtaining complete and accurate background information. GoodHire fits the bill on both points, plus the turn around for standard background check is very prompt. I have not use the drug screening option, but with my existing experience with the service I would not hesitate to add that to an order if need be. I have purchase 2 background checks at GoodHire and plan on using them further for my hiring needs.
Cons
When selecting the type of background search and applicable add-ons, it would be helpful for people like me who aren't overly familiar with the types of searches to have a brief explaination as to what information each one entails. (For instance, what would be the benefit of running a candidate in a National database as opposed to only local? What type of information is available in one or the other?)
April 2020
Christopher from Gateway Metro Federal Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Money Well Spent
We had our background screens and our drug screens set up with different companies and we were always getting separate bills for them. GoodHire does both our drug and background screening for us and we get it all together in one place and only 1 bill. The best part of all is their salesperson called me and we were even able to shave off a few dollars on our price. I would definitely recommend this service for any company! It's great!
Pros
GoodHire has been a godsend for our company. They have done everything we've asked for and at just the right price.
Cons
I haven't encountered any real difficulties at this point. Each time it has appeared a hurdle was about to come up, GoodHire has been there and fixed the issue.
May 2019
Keileigh from CharLee Corp
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
May 2019
GoodHire
Pros
Extremely easy to use. You can even add whatever non basic features you want to each background check. All the reports store easily on your dashboard and you can export them in their entirety with just a click. Turn around time is also excellent-usually within 1 business day.
Cons
Only con is not being able to run large batch checks at one time.

Response from GoodHire
Replied May 2019
Hi Keileigh, We always love to get feedback from our customers! Re: the large batch checks, we actually do offer that feature - contact support and they should be able to help you.
November 2019
Larisa from Peregrine Relocations
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
November 2019
Ethical Background Checks
I can provide accountability to my clients that my employees have been background checked.
Pros
I like that GoodHire seems to be aware that background checks have historically been used as a form of institutional racism.
Cons
It's sometimes hard to find old invoices/receipts for background checks I've purchased.
April 2020
Sarah from Omitron
Company Size: 201-500 employees
Industry: Defense & Space
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Fast and Easy!
You can customize any background check anytime you need it. It's very easy to use, and intuitive if you have never used a service like GoodHire.com.
Pros
Goodhire is so easy to use. I enter in a little bit of information and GoodHire takes care of the rest. The turn around time is also excellent. Sometimes, it is almost immediate. That is why we continue to choose GoodHire for all of our needs.
Cons
There isn't anything I would change. It suits our needs perfectly.
March 2020
Sheila from COWBOY MALONEY'S
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Backgrounds are the Easiest with GoodHire!
I know that when I put candidate's information in that it will be accurate and fast in results
Pros
I find that the features in this software are self explanatory and easy to use
Cons
Not found anything that would be least liked about the software
Reasons for Choosing GoodHire
like the presentation that was given to me
April 2020
Frank from Fidelis Elite Systems
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great platform!
Pros
I really like the easy-to-use set up of the platform. It allows my employees to easily navigate, review reports, and process billing. I also enjoy our customer service representative, she's wonderful!
Cons
I currently don't have any downsides with the software.
May 2018
Lauryn from finance
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
3.0
Value for money
4.0
Functionality
4.0
May 2018
Ok but be careful of add on's
Pros
Pretty easy to use and straight to the point for the most part. The cost is also good for a small business owner
Cons
There are a lot of add on's they spend time trying to get you to do to make more money. before you purchase a background check. Also, they send you an email saying the report is almost done when it is actually done and try to get you to buy even more stuff besides what you purchased. It is confusing because you don't ever get confirmation that the report you paid for is complete.
August 2019
Carla from SWVA Hill City AYF
Company Size: 501-1,000 employees
Industry: Sports
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
August 2019
The Best Background Check Around
From the point of contact when I expressed interest to actually using the system, the overall experience has been great. We will be using this service next year.
Pros
The simplicty and ease of running the check makes this, hands down, the best service we've encountered. Not only is it easy to run the check but I can see the status of all those pending and if there are alerts going through that process is equally as easy. It is very user friendly.
Cons
When manually entering the email address, it would refuse to accept it the first time. This happened quite a bit.
Reasons for Choosing GoodHire
N/A
Reasons for Switching to GoodHire
Too costly and complicated.
March 2020
Selena from Key Performance Ideas, Inc.
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Excellent Service
I love using GoodHire because its simple to use and the customer service has been excellent.
Pros
It is very easy to navigate and access support when necessary.
Cons
Maybe I overlooked it, but you may want to make it more clear or obvious that additional fees for county, employer & education verifications etc may apply.
April 2020
Kim from Premier Birth Center
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
GoodHire is absolutely excellent
We use GoodHire for background checks for our medical staff. It makes that an easy process for us.
Pros
GoodHire is very easy to use and it provides a complete background check for our employees. The process is very quick and thorough.
Cons
I don't have any issues with GoodHire. I can't think about anything negative.
April 2020
Ming from North Metro Music Education
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Very good company to work wirh
Very good!
Pros
You all are so easy to work with. The employees are pleasant and helpful. We have gotten all our issues resolved that we had and you all really listen to us.
Cons
I recommended your product to another school and unfortunately you could do not match the price that you give us and the school went with another company. I was a little surprised since you were so good to work with when we were setting up with you.
Reasons for Choosing GoodHire
Price
March 2020
Sanace from SRA Contracting
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2020
great service
its a good service and very quick turnaround which i like.
Pros
i do not use it too often but, when i need to for my employees it is easy to use and get quick turnaround.
Cons
there is nothing wrong or difficult with it. i like using good hire for my business when i need to.
April 2020
Kathryn from Host-A-Scholar
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Quick turnaround
Friendly customer service. I am setting up an Airbnb-type network of host homes for international students, and GoodHire does the required background checks for potential hosts. I am able to assure our students that our hosts have no criminal backgrounds.
Pros
GoodHire has been an invaluable help for my organization. It is simple to use and they send me results within 1-2 days.
Cons
I have had no problems with them. I have used them infrequently.
May 2020
Matt from Big Sky Diagnostic Imaging
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
May 2020
An easy to use employment screening tool
GoodHire is an extremely easy to use employment screening tool that works well for my business.
Pros
I appreciate that the system has such a clean and intuitive user interface. The results come back very quickly and the candidate is kept notified through every step in the process. GoodHire also helps guide you away from making potential HR missteps.
Cons
The basic check does not offer much information, but there are lots of additional checks that can be added to customize the screening. The downside is all of those additional checks add up in cost very quickly.
March 2020
Earl from Centurion Security and Associates, LLC
Company Size: 11-50 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Trusted Service
Easy service to use with valuable search options.
Pros
The product is very easy to use and gives quick results.
Cons
Errors in inputting information are not easily forgiven.
Reasons for Choosing GoodHire
It was recommended by a trusted colleague.
December 2019
Trisha from JHCC
Company Size: 1,001-5,000 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Excellent Customer Service
Pros
user friendly and the most excellent customer service
Cons
nothing, its awesome in every way and customer service is top notch.
April 2020
Marilyn from CNS/RQA/CA, INC
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great Product With Quick Results!
The products meet our business needs. We had a small issue and when we contacted the staff at GoodHire they were able to solve it immediately and we have always been very satisfied.
Pros
I feel that the product is very easy to use with immediate information being sent to my new hire for a background check and the results are very quick and sent to us with a very fast turnaround time. The software and very quick and simple to understand.
Cons
There is nothing that we could recommend to improve. It all works well for us and our needs.
March 2020
Dr Joy from PJ Financial Group LLC
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
The Best HR Solution to Background Checks & Drug Testing
I put total trust in their service to meet all of our compliance needs.
Pros
The complete series of checks and tests that are available.
Cons
Since we work and serve in a global economy and we trust GoodHire for the quality work and ease of use it would a great asset to our organization if we could also use more international background checks through their platform.
April 2020
Chris from Window-ology Tri Valley Corporation
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
April 2020
Recommend Goodhire
Pros
The program is easy to use, the information is thorough and the response is quick.
Cons
No cons that I can think of, I think that a good product has been built.
April 2020
Algernon from Dallas Leadership Foundation
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Good Hire has been great
Very good experience
Pros
Easy to use, the functionality of the sight is easy to navigate. The reports are easy to read.
Cons
It can be pricey to get extra searches on a candidate
April 2020
Sharon from Operative Experience Inc
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
good value for dollars
great
Pros
easy to use and results quick to aid with hiring practices
Cons
All good and no cons. I use this software in a second company I work for
Reasons for Choosing GoodHire
value for dollars
March 2020
Jeff from Piper Clinc
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Easy to use software
This employment screening tool has made the hiring process much simpler.
Pros
I appreciate the timely responses (updates and final report) to screening requests.
Cons
I have no improvement recommendations at this time.
Reasons for Choosing GoodHire
I chose GoodHire because of its ease of use and the recommendation of a colleague.
April 2020
Sydney from The Sitter Club
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2020
Using Goodhire
Pros
Goodhire is fairly user friendly. We like how accessible the chat room is for when we do have a specific question.
Cons
When it comes to candidates who we need to re-run a check on (if their background check is expired) we do not like how difficult it is for those candidates to submit their consent form. Also, within the past few years, the pricing model was changed and we were never notified until we went to buy more credits.
April 2020
Courtney from Rescue Her
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Goodhire Review
We have loved using it. The price for the quality is amazing.
Pros
I love how easy this software is to use. We are doing background checks weekly and the ease of it makes all the difference. It's also super user friendly when it comes to viewing the reports.
Cons
It isn't designed for volunteers as much as it is for employees and that confuses our volunteers sometimes.
Reasons for Switching to GoodHire
It was too expensive.
August 2019
Cindy Jo from MS Gulf Coast Regional CVB d.b.a. Coastal Mississippi
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Awesome!
I use it for new hire processing and it has been wonderful. All-in-one stop shop and quick responses.
Pros
I love this software. Easy to use, quick results and all-in-one processing.
Cons
Since I have been using this product it has made new hiring so easy. I have no complaints.
October 2020
Stephanie from A2Z MAIDS
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
October 2020
Good product but Sales professionals lie by omission
If you read the above con about the company, you can see that the sales “professionals” are well versed in the con part of the sales process.
Pros
Ease of use is the most liked feature of this software. There is also a quick, usually one day turnaround time for delivery.
Cons
The 2 pay structure options were not explained in full detail to me by [SENSITIVE CONTENT HIDDEN]. In fact, she left out that I could either pay a $300 fee and then they collect from candidates or I get billed and pay monthly for candidates. I didn’t know until I received the first invoice. So, when [SENSITIVE CONTENT HIDDEN] messaged me about the service and I sent him the email thread and said I was disappointed, nobody from the company has ever said anything else to me.
April 2020
Anna from Pella Boston
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
21st Century Pre-Employment
Pros
The biggest benefit for our company was the ability to run background checks remotely. Beyond that the ease of use for both the company and the candidate, the quick turnaround, and the simplicity in reporting make the product fantastic.
Cons
Our company has many employees who are required to have Department of Transportation cards because they drive and transport product across state lines. This would be a welcome addition to GoodHire's offerings.
Reasons for Choosing GoodHire
I selected GoodHire because it was recommended when we implemented BambooHR
Reasons for Switching to GoodHire
Better functionality
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