All GoodHire Reviews

1-25 of 114 Reviews

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Bernadette

Construction, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Background Checks Made Easy!

Overall our experience with GoodHire has been perfectly good.

PROS

What I like most about good hire is that you can have the applicant fill in their information! It's so convenient. GoodHire doesn't take forever to get you the results like companies we've had in the past.

CONS

I can't think of any cons with GoodHire, they are a great company that has made it easy for employers to get fast background checks at a reasonable price.

Reasons for switching to GoodHire

Ease of use and fast tun around

Kiara

Information Technology and Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Easy & Quick results

PROS

Integration was super easy. Once we were given the types of screenings and services offered, we picked our default screening and customized other options depending on the needs of the client and the type of position. The system is very easy to use!! From beginning to end, very user friendly! The notifications are great also, when a candidate didn't fill in their info, info was provided and their running the screening, etc.

CONS

Honestly, there is nothing that we don't like. I've used other background screening companies at previous companies and none have been as user-friendly and quick turnaround time on screenings as Goodhire!

Reason for choosing GoodHire

Our sales rep,[SENSITIVE CONTENT HIDDEN] was very responsive and understanding of our business. He was very open about pricing and checked in even after implementation. We really like the turnaround time and accuracy of the screenings. The portal was up and running within 36 hours and we were running screenings right after. The portal is also super easy to use and navigate. Invoicing is always the same time of each month and accurate, no issues there.

User Profile

Caleigh

Verified reviewer

Sports, 5,001-10,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2020

Lots of Back and Forth

Its a legitimate verification service. If I was going to hire somebody, I know they are reliable to get the facts right.

PROS

I liked that it was a third party that was interested in getting you verified as quickly as possible.

CONS

If my information didn't match up exactly it would bounce back. If references didn't answer a phone call I would get flagged. It was frustrating coordinating with job, background check and making sure everything matched. There was a problem when I wrote the wrong end date to a job.

Joleen

E-Learning, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed August 2019

Optimal Solution for Remote Team Members

My overall experience has been fantastic! Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment!

PROS

This software provides me the ability to request confidential information from team members all across the U.S. It sends me updates as needed, not in excess. The reports back are extremely timely which keeps our hiring process moving efficiently along. In addition, GoodHire. connects seamlessly with our HRM platform, BambooHR. All records are kept where they belong, with each employees' file, it is kept private from everyone except for myself and senior leadership. I strongly recommend this platform to anyone with remote team members.

CONS

The only slight deterrent would be in regards to the pricing. I understand and acknowledge that having the ability to run additional items for different positions is standard, but with "so many" options, this can begin to make the background report pretty pricy. *Please note--thus far I do not need access to these features, this is merely my personal view should I ever come to a time and place whereby I need these "extras."

Reason for choosing GoodHire

We selected GoodHire as it was the platform that best met the needs of creating optimal efficiency, fast and accurate results, as well as the API connection to our HRM.

Kari

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Simplified Our Background Check Process

So far we have had a great experience with GoodHire. That fact that it integrates with our applicant tracking system, Greenhouse, has made requesting and keeping track of background checks much easier.

PROS

Integration with Greenhouse/ease of use and ability to select add on check options if needed.

CONS

Was a small challenge to set up and integrate with Greenhouse initially.

Reason for choosing GoodHire

Better pricing, ability to run reports, better customer service, GoodHire was recommended to us by an HR professional with another company.

Reasons for switching to GoodHire

Better pricing and ability to integrate with Greenhouse.

Cindy

Accounting, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Quality Software

It has been excellent!

PROS

This software has been in use at my company as part of the hiring process before I was hired in 2015, and we continue to use it because it is a very user friendly and informative website, and fairly priced.

CONS

I do not have any direct experience in using any competitive software to make that type of comparison, nor have I felt compelled to suggest to our company management to look at other products. We have a high degree of confidence in this software.

Bethany

Religious Institutions, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Love this

GoodHire has cut down on duplicate data entry for our team and allowed us to work more efficiently

PROS

I love that all I need to initiate a background check is put in the applicants name and email.

CONS

I love everything about it and have nothing negative to say!

Chris

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great service

Great

PROS

I really like your service. The only issue we had was when an employee was from out of state and filling out the drivers consent was difficult. I would have liked an email that explained it a little better. I have recommended your service to several of our other franchises, I believe the Boulder Colorado office just signed up today. Thanks Chris

CONS

redundant when asking if about how I am going to use the reports. Almost every-time I log in I have to acknowledge something

Reasons for switching to GoodHire

value and ease of use

Sharon

Machinery, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Invaluable Resource

We use GoodHire for background checks for candidates we have offered jobs. It has proved very useful, is easy to use and the turnaround is very quick. I have also contacted Customer Service to provide me copies of old invoices that were no longer accessible to me and received very courteous and rapid service.

PROS

Ease of use, opportunity to select different levels of background checks.

CONS

I have not encountered an occasion where I found the software lacking in any way.

Lauryn

Verified reviewer

Used less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed May 2018

Ok but be careful of add on's

PROS

Pretty easy to use and straight to the point for the most part. The cost is also good for a small business owner

CONS

There are a lot of add on's they spend time trying to get you to do to make more money. before you purchase a background check. Also, they send you an email saying the report is almost done when it is actually done and try to get you to buy even more stuff besides what you purchased. It is confusing because you don't ever get confirmation that the report you paid for is complete.

Frank

Consumer Goods, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great platform!

PROS

I really like the easy-to-use set up of the platform. It allows my employees to easily navigate, review reports, and process billing. I also enjoy our customer service representative, she's wonderful!

CONS

I currently don't have any downsides with the software.

Kim

Health, Wellness and Fitness, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

GoodHire is absolutely excellent

We use GoodHire for background checks for our medical staff. It makes that an easy process for us.

PROS

GoodHire is very easy to use and it provides a complete background check for our employees. The process is very quick and thorough.

CONS

I don't have any issues with GoodHire. I can't think about anything negative.

Christine

Telecommunications, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

Good hire

PROS

Some pros about this app that I enjoy is the candidates being able to fill in their own information. Saves a bunch of time on our end. Also this is a very easy app to use and understand

CONS

Not being able to run background checks without a social security number and the time it takes to complete the background check

Vendor Response

Christine, Thank you for your review, and for the positive feedback about your experience using GoodHire! With regard to your comments about candidates' Social Security numbers (SSNs), an SSN is required because it helps us ensure that we return accurate information about the right person. I'd also like to add that 85% of GoodHire's background checks are completed in less than one minute. Some results may take longer, particularly county checks since not all counties have digitized records. Rest assured that we are taking all necessary steps to deliver the most accurate results. Again, thanks for sharing your feedback, and thank you for being a GoodHire customer! Mike Grossman, CEO, GoodHire

Replied August 2021

Matt

Medical Practice, 2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed May 2020

An easy to use employment screening tool

GoodHire is an extremely easy to use employment screening tool that works well for my business.

PROS

I appreciate that the system has such a clean and intuitive user interface. The results come back very quickly and the candidate is kept notified through every step in the process. GoodHire also helps guide you away from making potential HR missteps.

CONS

The basic check does not offer much information, but there are lots of additional checks that can be added to customize the screening. The downside is all of those additional checks add up in cost very quickly.

Marilyn

Food & Beverages, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great Product With Quick Results!

The products meet our business needs. We had a small issue and when we contacted the staff at GoodHire they were able to solve it immediately and we have always been very satisfied.

PROS

I feel that the product is very easy to use with immediate information being sent to my new hire for a background check and the results are very quick and sent to us with a very fast turnaround time. The software and very quick and simple to understand.

CONS

There is nothing that we could recommend to improve. It all works well for us and our needs.

Dr Joy

Accounting, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

The Best HR Solution to Background Checks & Drug Testing

I put total trust in their service to meet all of our compliance needs.

PROS

The complete series of checks and tests that are available.

CONS

Since we work and serve in a global economy and we trust GoodHire for the quality work and ease of use it would a great asset to our organization if we could also use more international background checks through their platform.

Jeff

Hospital & Health Care, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Easy to use software

This employment screening tool has made the hiring process much simpler.

PROS

I appreciate the timely responses (updates and final report) to screening requests.

CONS

I have no improvement recommendations at this time.

Reason for choosing GoodHire

I chose GoodHire because of its ease of use and the recommendation of a colleague.

Jena

Marketing and Advertising, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed July 2022

Would recommend

Having GoodHire integrate with our ATS and our HRIS system has allowed for seemly process during on boarding.

PROS

The ease and functionality of the platform make this tool very efficient for our use.

CONS

I wish I didnt have to click into the platform to get the information that was provided in an email. Outside of that, no other complaints

Reasons for switching to GoodHire

Wanted a platform that would integrate with our ATS and HRIS system.

Cindy Jo

Leisure, Travel & Tourism, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Awesome!

I use it for new hire processing and it has been wonderful. All-in-one stop shop and quick responses.

PROS

I love this software. Easy to use, quick results and all-in-one processing.

CONS

Since I have been using this product it has made new hiring so easy. I have no complaints.

Crystal

Construction, 11-50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Helpful Tool

We use this software during our hiring process and it is very helpful in determining who we are sending out to potential clients.

PROS

I like the ease of use, but I found that when an alert comes back, giving the potential employee a chance to provide an explanation of the occurrence is a great feature.

CONS

There is nothing I have found that I do not like about this software.

Brad

Construction, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

So Easy To Use!

PROS

Easy data entry, user friendly platform.

CONS

Does not provide accurate completion dates.

Anonymous

2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

User friendly

Loved it, would use again in the future. I highly recommend

PROS

How easy it is to use, saves you tons of time, and actually works doesnt give you the hesitance other software does

CONS

Can't say too many issues however the server is a little slow at times when updating other than that was great

Reason for choosing GoodHire

Heard better things and read good reviews

Vendor Response

Hello, Thank you for taking time to review GoodHire, we appreciate your positive feedback!

Replied July 2021

Kelly

Hospital & Health Care, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

GoodHire streamlines the process

Very positive - customer service has been wonderful and timely. I nevre personally worked with the program a previous employer used, but I know this process is much more user friendly than the one they used

PROS

I like that the candidate can easily complete their background check information on their own. I have had no one complain about unnecessary glitches or obstacles.

CONS

It is a little wonky if you have the rare person who doesn't have an email address, but there is a way around it so even this is not a big deal in any way.

Linda

Non-Profit Organization Management, 11-50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2020

Employment checking

Meets our new hire needs

PROS

Ease of use along with pre-packaged options.

CONS

Took a while to navigate, otherwise no issues.

Reason for choosing GoodHire

NA

Phillip

Information Technology and Services, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2020

Great Product

I am able to complete background checks without the worry of missing one.

PROS

I like the ease of GoodHire. Their integration with our ATS makes background checks much easier. Quick turnaround on results.

CONS

There was nothing about the software to dislike.

Showing 1 - 25 of 114 Reviews