Gusto

RATING:

4.6

(3869)

About Gusto

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 300,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation. Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits. Using integrated p...

Gusto Pricing

Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Not Available

Gusto run payroll
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Gusto Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gusto

1 - 5 of 3,852 Reviews

Matthew

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Great value. All the features you need.

User Profile

Jenni

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

PROS

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

CONS

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Reason for choosing Gusto

Direct deposit turnaround, features that Patriot doesn't support

Reasons for switching to Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Kenzie

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use!

PROS

I love the ease that comes with using Gusto! I have used other payroll softwares in the past and they have glitched and been frustrating. I have never had any issues with Gusto and love all of its features!

CONS

I have yet to find a feature I don't like!

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

WORST Customer Service

Beyond bad, this this the worst company we've ever dealt with.

PROS

On time direct payroll was nice, but other than that they have HORRIBLE service and charge you for fees way past your cancellation.

User Profile

Wayne

Verified reviewer

Sporting Goods, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

Great Online HR platform

Utilized a 3P administrator to establish & set-up a structure for our org. Need a long learning curve to understand.

PROS

Online all the time when you need it…easy to search & reference simple items & documents used regularly.

CONS

Wish there was more intuitive interface on tax compliance & other non regular tasks.

Reason for choosing Gusto

Cost was a significant factor in Our choice as well as the interface pf the employees.

Reasons for switching to Gusto

Cost of ADP was too significant against Gusto