isolved vs Paychex Flex

RATING:

3.9

(504)

isolved has 504 reviews and a rating of 3.92 / 5 stars vs Paychex Flex which has 1554 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (504)
4.2 (1554)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
March 28, 2024
Pros/Cons
  • Pros

  • I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.
  • That we are able to put our employees information into, so it stores it safely.
  • Cons

  • It cost more money to have iSolved than it would (including risk) of having paper time cards.
  • We had been with Paychoice, then Sage, then Isolved. Launch was terrible with no help.
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  • Pros

  • Easy to use, if help was needed had dedicated specialist, english speaking.
  • Its an easy to use software which helps you to easily clock in and out, easy to schedule time offs and share with others.
  • Cons

  • There are errors, random (i may add) that happen from time to time which is very annoying when using the phone app. It needs a lot of work from their development team.
  • Customer service is horrible. Prices are extremely high.
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Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos