I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

There are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve

They just suck and I suggest you to not to be misled by their sales pitch

Somewhat easier to use they put too much burden on the company.

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

Amazing across the board!

Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!

The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!

Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!

After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.

I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.

At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.

Justworks i sby far one of the best service providers that I've worked with across any discipline. The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes. I've found them universally to be knowledgeable and helpful.

Justworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly. If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly.

I would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking.

Great product and great customer service.

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Positive

Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)

We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared

I loved using Justworks and I think they are thoughtful in their design and product updates.

They make everything about managing your employees payroll, benefits and compliance easy to manage. During COVID, they mobilized really quickly so that companies could have the correct reporting to file for COVID relief federal initiatives and were a huge reason why companies were able to received their relief packages. I love their UI and I think their platform is super intuitive and user friendly.

At times, their customer support can be backed up, however you will always received a response from someone who is extremely knowledgable in the product and they will ensure your questions are answered.

I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Reporting could be improved, but I know that this is something they're constantly working on.

The set up process was very smooth and the customer support is excellent.

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Nothing I have found yet......it all works very well.

We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Overall my experience with Justworks has been very good. I transitioned from a large PEO that offered a lot more services than I needed and I was not really sure what I was paying at times. I have found Justworks offers everything I need to easily process payroll, including bonuses, and the health insurance program is actually better at least for my family than what I was getting in the past. There have been times when I needed help fixing things I did incorrectly or just special circumstances and the Justworks staff was very happy to help me out.

The Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting .

I don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple.

Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

Love love love Justworks! Their customer service is superb... every single person I’ve dealt with at their company has been professional, knowledgeable and so helpful!

We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!

The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.

It's a huge time-saver, and enables us to offer more benefits than otherwise possible.

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

Overall, I'm happy with the switch. as I mentioned above, some system enhancements are needed. I think the customer service is largely good - very responsive. However, sometimes I want to talk through an issue with someone so I can better articulate my needs. It's difficult to get someone on the phone.

The user experience surpassed that of the competitors I looked at

Some basic functions seem lacking - like the ability to set up recurring off-cycle payments.

yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

This app lets your employee track times when working in different projects and locations. It's so easy to clock in and out including start and stop break. It also shows how much they make in the period. Administrator can easily edit employee's shifts when they forget to clock in or out.

You need a smart phone or tablet to be able to use the app. However, it's easily fixed by providing a tablet in the office in case someone doesn't have a smart phone or forget the phone. GPS tracking is pretty accurate but sometimes you have to wait about a minute for the app to pinpoint your location.

Track our employees time and location and speeds up process when we run payroll

Saves our company management so much time! It is very simple to set up each time a new employee starts working for us. Also, the reports make payroll easy!

I can't think of anything I don't like about the software. I will say occasionally it takes a few seconds to load the notes section of a shift. And once in a while the map doesn't always show a location for start and end of a shift.

I joined a company 7 months ago who had Justworks set up. I had not used the system and within a few days of being in it am a super-user of the tool. It's incredibly easy to navigate, work with and pull information from. I have extensive experience with ADP and SAP and both of those tools have so many knock on implications when something is set up that work flows are much more challenging and any slight change and mess up your system. This is so much more user-friendly - for what it is used for at my company.

The ease of use, end-user interface and ease to create and add on information to a personnel record.

Reporting functionality and record maintenance.

Only benefits I received from this application is the daily hourly tracking of time and also it's nice to get weekly hours worked totals.

Great for tracking time ! Not sure if this application has other features available since there is no how to option, or simple instructions. Would be nice if there such options!

I can't clock in if I'm too far away from address job site. Very frustrating. Also never were given instructions as to how to use the app. This app is not so user friendly. Either a customer support number should be available or email were we can send customer concerns

The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly. Did I say "I love their team" ?

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.