Pinpoint vs SmartRecruiters

RATING:

4.8

(63)

Pinpoint has 63 reviews and a rating of 4.75 / 5 stars vs SmartRecruiters which has 138 reviews and a rating of 4.2 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (63)
4.2 (138)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 9, 2024
January 18, 2024
Pros/Cons
  • Pros

  • It's also great that applicants can speculatively apply even if there are no live vacancies, and Pinpoint manages the GDPR side of things. The customer service is also 5 stars.
  • Ease of use, not over complicated and first class customer service through out the working day.
  • Cons

  • The way some of the UX is structured, you can get lost in what you need to change and where and can't edit a lot of things on the fly.
  • I think the reports could be made a bit clearer, sometimes the figures don't match up and there's no year with the dates so hard to know which month is in which year.
Read all user reviews
  • Pros

  • Customer account management and customer support are top-notch. From the Hiring Manager's perspective, it's perfect.
  • The best part about using SmartRecruiters is that it had a smooth layout that was appealing to use. My team always had great customer service, it was very user-friendly.
  • Cons

  • Sometimes features can get lost because there are so many so it needs some time before running with it.
  • No one at SmartRecruiters bothered informing their customers. No one at SmartRecruiters or Indeed wants to fix this issue.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos