All Sterling Reviews
1-24 of 24 Reviews
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Tanim
Verified reviewer
Internet, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Probably the best I have ever used
The best thing about this is, it is simple and easy to use. It is pretty works very well for Background checks, I-9 verifications and others. It is quite feature rich.
CONSIt is a little slow, most of the times. Other than that, I like pretty much everything.
Sharyn
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Robust background screening solution
I have used other background check services but this one is the most thorough. It can do a credit check very quickly. Doing a standard background check is typically quick unless the candidate has lived in several different states. For any background check platform, it will generally take a while for it to get through all the states so that's not atypical. I have had more success than not and I do like the way the reports are listed. It's very clear cut and concise.
CONSOn one occasion, I did have a background check take a long time for a candidate and it held up their employment. I'm not sure why it got stuck other than I was told the court was taking a long time releasing records but overall that was the only con I really encountered.
Shikha
Staffing and Recruiting, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Sterling-Over all good but needs improvement.
I am not completely satisfied with some of the features provided by Sterling but this is the preferred vendor for some of our clients. It has room for improvements.
PROSSterling is an online platform which provides screening and investigation services. I have been using this software for almost 6 years now and it has become advanced as compared to its previous versions. However, there is still quite a lot room for improvement. In most of the cases, the turn-around time for criminal check is quick except for few county/state-wide checks. The package set up process is easy and the customer service is good. It offers variety of checks and fulfil the background check requirements from the client every time. They even offer the facility to schedule appointment for drug and medical tests. The user interface is pretty simple and user friendly and does not require detailed instructions to complete the link. The portal allows view/download the report without the reviewer’s comments. The report generation process is easy and the final report look clean and clear.
CONSFirstly, there is no intimation as soon as a consultant completes the background check link. They only send an email when the report is complete or they need supporting information/documentation. They should intimate us within 2 days if they are not able to get any response from the employer so that we can start following up with the employee for alternate numbers/documentation. This would expedite the process for everyone. Since there are other strong competitors in the market, they need to focus on the weaknesses in order to sustain in the market.
Angela
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Service is Sterling!
We have been with Sterling for 5+ years. We have a great relationship with our team
PROSThe support we get and the speed at which we get updates
CONSCourt related searches sometimes take too long
Reason for choosing Sterling
Service and Price
Reasons for switching to Sterling
We moved HRIS platforms
Edrick
Human Resources, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Sterling is a dependable software.
I greatly recommend this software because it removes a great load in Onboarding Specialists' tasks. It gives us the opportunity to work on some other things which cannot be automated. There are some concerns in the background check results but it is very understandable because this is still a software programmed to do specific tasks. Its other features like electronic forms minimizes the use of papers and reports and analytics makes work faster. Great value for money.
PROSThis product is very easy to use and it makes our work in the HR-Onboarding team more efficiently. Its reports and analytics, electronic forms, and self-service portal are its fundamental features which both applicants and human resource professionals benefit greatly from.
CONSIts room for improvement would be when it does the automated background checking with The Work Number, it is very sensitive to providing mismatch/issue in it. Basically, this is because it was how it was programmed. It was programmed to be very specific with the details to match. This is acceptable because, after all, this is still a program with limitations.
Richard
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Sterling works great under most circumstances.
Quick and helpful fulfillment of our diverse background screening process under low-to medium volumes.
PROSI appreciate the convenience of the user interface. The technical team at Sterling is educated in the background process law and are able to set up packages containing background check components specifically designed to meet my clients' needs.
CONSSterling's process can get bogged down under high volume. There are times when my company processes 20 or more background checks per day. We've had some trouble with turn-around times under these situations.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2023
Not the best with integrations
So far, not great. The implementation and integration has not been a good experience.
PROSI like that recruiters will be able to trigger the background check.
CONSThe implementation and especially the integration was not smooth. Sterling was limited in how they could integrate with our ATS which required our team to make process changes that we did not want. Plus, when we were trying to set up the integration, it didn't work in its full capacity as advertised by Sterling, and they couldn't figure out why.
Reasons for switching to Sterling
We were looking for something more scalable and can integrate better.
Carter
Food Production, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
Fine product with non-existent customer service.
Not great.
PROSEasy to submit background checks. Also easy to find past ones.
CONSIf you have a problem or one is taking forever to come back, it is next to impossible to contact them. There is no customer service. I also get calls from sales agents trying to sell me Sterling One, when I already use it.
Monica
Information Technology and Services, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Sterling Background Check Services
One of the best features of Sterling is the fact that they have several different platforms to choose from and you can integrate with your current Applicant Tracking System. Another great feature is the quick turn around on report results.
CONSSterling's customer support can be improved upon. Turnaround time is quick, unless you are processing dozens of reports at once.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Background checks made easy!
Very positive!
PROSIt's so simple to use and the turnaround time is unreal.
CONSThe pages aren't the most user friendly but once yo learn how to navigate them it's fine.
Melissa
Security and Investigations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Easy Easy Easy!!!
Great program, using this is very helpful to the business field I am in and makes things move along fluidly.
PROSSterling is very easy to use, from the data entry point to finding your completed reports. You can choose your options for running just a background check or adding a motor vehicle report to it. There are also additional options like credit reports for employment purposes and many more. You can pick and choose what you need for each candidate. Turnaround time is generally pretty fast.
CONSI do not like that I cannot add multiple peoples information at the same time when ordering the same check for more than one candidate.
Crisanto
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Easy to use with quick result.
Having used this software gives us accurate and quick result necessary in making business decision.
PROSThis system is very user friendly. You just need a few clicks to complete your transaction. And the result is given to you if not today, you will get it tomorrow. They notify you if there will be delay in the result and will provide you estimated time to completion. I love the free webinars that they provide to their clients. This is something that is very valuable for us as part of their product features. Their customer support team are all great and very knowledgeable of the product.
Franco
Market Research, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Sterling review
It solves my problem by providing me an easy faster way to find the right and certified people in my business.
PROSSterling is making sure that they can provide the right people for each Companies so you can be sure that even in this time of pandemic you can still hire the right person for your Company. There sofware is easy to use and it is fast.
CONSCommunication/ Dialogue on Asian countries I guess because the product is Great!
Reasons for switching to Sterling
This company Sterling, has a reputation.
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
TENANT APPLICATIONS AND SCREENING
The low cost and ease of use makes this product perfect for our needs.
PROSThis work great for performing credit checks on rental applications. Work seamlessly and gives me results within 24 hours. Plus they only charge per check so easily billed out.
CONSThey seem to have a really long billing cycle so I often get a bill long after the check so have to cross check to make sure the proper person is being billed.
Dominika
Translation and Localization, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Sterling with leave you stress free
Easy to navigate/understand the dashboard.
CONSI cannot think of a feature I did not like or was concerned about while using the Sterling platform
Bethany
Hospital & Health Care, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Easy to use
To submit a background check, it is very easy and intuitive. Just need name and email and they take care of the rest. They provide good communication to those that are getting the background check and the employer
CONSWe have had a few times where they say documents do not suffice when indeed they are sufficient and that has caused some frustration but otherwise they are very efficient in what they do.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2019
Sterling Backgrounds
Easy to navigate and friendly user. Receive notifications for statuses.
CONSToo much data entry. Change of date results with no confirmation.
Heather
Staffing and Recruiting, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2020
It works for basic needs
Sterling works for the basic needs that most of our clients need
PROSSterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.
CONSWhenever we need a client package set up, the feedback is always extremely slow and frustrating. Even when we express that we need it done quickly.
Daniela
Pharmaceuticals, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
It's been 2 weeks of my background check, still don't have it and they are delaying my start date
I would give 0 starts if I could I would give 0 starts if I could, it's been 2 weeks since the background started, they sent the back an incorrect background to the company I'll work for and have been trying to fix for one week. Every customer service tell me a different story and no one can resolve a simple issue. I would not use their service, as an applicant I almost feel like giving up the job because of the amount of stress Sterling is causing me, at this point they will delay my start date because they couldn't complete the background. If you care about your candidate don't use this service!
PROSNothing, bad customer service, no consideration or effort to get the job done.
CONSI would give 0 starts if I could It's been 2 weeks and they don't update me, don't move forward, and can't finish a simple background.
Joseph
Electrical/Electronic Manufacturing, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2019
Clear as day background check
Overall, a fast and easy experience. Would recommend
PROSI was in the process of getting a new job and needed a background check. This software was offered as the preferred method. It was easy to do. I just had to fill out some of my own information and upload one scanned document and I was done. It was fast and simple.
CONSThe only con was that the software looks a little dated, like something out of the early 00's.
Bismarck
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Muy Bueno
Pues este es más completo que los que yo eh utilizado, las facturaciones de créditos se hacen muy fácil y muy rápido lo cual es un punto a favor porque me ahorra tiempo y me a ayudado mucho.
PROSFunciona muy bien para verificar los créditos y trabaja muy bien sin darme problemas
CONSLo único negativo es que el tiempo de facturación demora bastante
Daniel
Hospitality, 51-200 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
A pretty simple and quịck process
Everything was pretty straightforward from start to finish. Despite the many bad reviews I read on this company, my experience was great. I hope only customer service line is overseas and not those who handle my sensitive information.
PROSEase of use. Straightforward. Quick. No problems from start to finish.
CONSOut of country customer service. Wish I was assured my sensitive information is only handled in this country
Adjoh Lucie
Building Materials, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Logiciel de gestion
Ce logiciel fait partie des fournisseurs de services d'antécédents et d'identité. Son avantage est la facilité de vente en détail et personnel sans aucun doute. L'hôtellerie, éducation, et les universités peuvent en bénéficier.
CONSPas d'inconvénients, je rassure l'utilisateur à en utiliser.
Deepak
Logistics and Supply Chain, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Latest software to have HR system on mobile
this has mobile app and have latest features
CONSna