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> Reviews of TriNet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TriNet is a good fit for you!

Source: https://www.softwareadvice.com/hr-services/trinet-profile/reviews

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TriNet Reviews

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[Overview](https://www.softwareadvice.com/hr-services/trinet-profile/)

Reviews

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# TriNet User Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(78)

4

(52)

3

(22)

2

(6)

1

(12)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

3.9

Value for money

3.6

Functionality

4

* * *

### Pros

"TriNet has provided a comprehensive HR platform that makes it easier to manage payroll, benefits, compliance, and employee support in one place."

"From our initial sales team, through our amazing Implementation Support, on to our Customer Service Relationship Manager, and Payroll Customer Success Consultant. Hands down some of the best service experience I have ever had, with any company."

"It was our organization’s HR platform, and from an employee experience perspective, it delivered a seamless service that effectively met our HR needs."

### Cons

"Sometimes we have an issue with getting complete answers to complex questions submitted by employees and administrators - this usually only applies to questions that require more nuance in thinking through the issue or question at hand and how it should be correctly and completely addressed."

"TriNet stopped supporting the Zenefits product and some features started losing functionality (ie: no more integration with background check partner)."

"The disconnect between what sales offers / promises and reality is significant. If I were an executive at TriNet, I would be concerned about retention and brand reputation."

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TriNet Reviews, Pros and Cons - 2026 Software Advice