Verified First

RATING:

4.67

(12)

About Verified First

Verified First offers tech-enabled background check services, including criminal checks, civil checks, identity checks, verifications, driver records, international searches, and drug screening. This solution was built for a variety of industries such as retail, staffing, credit/financial, non-profit, technology, healthcare, manufacturing, plus more. Verified First can be accessed through browser extensions across various browsers such as Google Chrome, Safari, Firefox, and Edge. Additionally, the platform supports integration with the Salesforce app, which allows users to use the solution entirely within Salesforce. Pricing for Verified First is available on request and support is provided via phone, email, and other online measures. ...
Verified First order management
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Verified First Reviews

Overall Rating

4.67

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 12 reviews

User Profile

Kyle

Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2020

Best out there

Fast easy and effective, will find anything you want to know

Pros

The depth of the search is almost overwhelming. Very accurate and effective in accomplishing whatever your looking for

Cons

Nothing, loved the ease of use and effectiveness of every search

Reasons for switching to Verified First

Easier to use and cost effectiveness

Response from Verified First

Thanks for the kind words, Kyle! We appreciate your feedback and are excited to hear you're loving Verified First.

Replied January 2020

Stephanie

Company size: 201-500 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

4

January 2019

Background checks in a snap!

Pros

Verified First is a software that increase security for organizations and individuals by eliminating paper copies of SSN as signed verifications. The software, once demographic information is entered into a database, pulls the information into a basic form to either email or text to allow the applicant to enter their own SSN and finish filling in the form. This is one of the more secure background check software I have interacted with.

Cons

Recently I have seen some improvements in the notification process... one concern I have experienced is the notification process of a completed background check. Unless an admin actively enters into the database, there was little notification to inform one that verification was necessary.

Response from Verified First

Thank you, Stephanie. We will forward your comments to our product development team.

Replied January 2019

Jennifer

Company size: 201-500 employees

Industry: Primary/Secondary Education

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

October 2018

Cost too high

Pros

The system is very easy to navigate for the potential employee and the employer.

Cons

The cost of the software is about 50% more than the same services with other vendors.

Response from Verified First

Hello Jennifer, Thank you for your review. We're sorry to hear that you had this concern. Your Account Manager, Andy, reached out on 10-12-2018 and 10-24-2018 to arrange your account review. We are still here for you to discuss this and any other concerns you have so we may provide the best service. Please feel free to contact us -- your Account Manager's direct line is 855-445-4360. Our Client Service department is 844-709-2708¿ or ClientServices@VerifiedFirst.com. Sincerely, Verified First

Replied October 2018

Michael

Company size: 51-200 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2019

Background Checks Fast and Simple!

Overall we have had a great experience with Verified First and continue to partner with them.

Pros

The #1 item for our company utilizing Verified First is their fantastic customer service and employees. Every time we have a question, go through a contact change, or just go through a usual account review the individuals we work with are top-notch.

Cons

We don't really have a con for the software; we utilize it for simple background checks currently and the turnaround times are typical.

Richard

Company size: 2-10 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

great choice when you need quick background checks

Very satisfied. I find their portal easy to use, they provide a quick turnaround time, and they are reasonably priced compared to other similar services.

Pros

I find their portal easy to use, they provide a quick turnaround time, and they have great customer service.

Cons

In the 2 years I've been using the service, I have not had any service or quality of product issues.

Response from Verified First

We appreciate the review. Thank you for taking the time to share your experience with us.

Replied April 2020