About WageWorks

WageWorks is a technology-enabled benefits management services platform that provides health savings, reimbursements and flexible saving accounts, Consolidated Omnibus Budget Reconciliation Act (COBRA) administration, and retiree services for businesses of all sizes. With WageWorks' commuter benefits programs, employers can partner with transit authorities, provide multiple payment options and offer an online portal for employees to manage travel accounts.

WageWorks benefits management services are offered across various geographical regions. WageWorks's consumer-directed benefits help employees set up healthcare spending, saving and reimbursement, Dependent Care Flexible Spending Accounts (DCFSA) and commuter cards. It provides various COBRA a...


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4 Reviews of WageWorks

Overall rating

4.25 / 5 stars

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August 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2021

Easy to access in any Platform and Shows the Up to date Balance

Pros

It is easy to access the HSA balance, accuracy of receipts, and status of submitted reimbursement in any platforms including the mobile app. The mobile app is clean and it shows the notification whenever my balance is reloaded. Requesting the reimbursement by creating the expense is clear and easy to navigate. Also the transaction history is clear and easy to look the status of paid outs

Cons

Frequent rejection of claims and also difficult to understand the reason behind it

April 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Great tool for claims and reimbursement for covered expenses

Quite content and satisfied with the tool and easy reimbursement software

Pros

1. Easy submission of claims via mobile or desktop 2. Can submit claims by mail if needed 3. Swift processing of claims 4. Smooth reimbursement payment of claims 5. Good customer support 6. Can check status of claim

Cons

1. Does not explicitly state exactly what is covered but overview of what is covered which is a little vague 2. Difficult to claim used item expenditures

February 2021

Shreshthi from Bay Cove Human Services

Company Size: 1,001-5,000 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

February 2021

WageWorks for Transit Management

The software is easy to implement with Dayforce HRIS. Many reports are already present in the system which can be used to run and shared with WageWorks via an SFTP.

Pros

We use WageWorks to manage the distribution of train, bus and parking passes. We were managing this manually before and this tool has simplified our processes.

Cons

We have had some issues with customer service as there is a delay in responding to questions. Some of my friends in other companies have also given similar feedback.

June 2021

Cami from Bath County Schools

Company Size: 51-200 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2021

Using WageWorks

Pros

I love the WageWorks app! It is very user friendly and we can immediately load up our receipts up from all our health care services.

Cons

When you use the app to link to the WageWorks website it can sometimes be slow to load or not load at all.