--- title: "7shifts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 7shifts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 7shifts is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/7shifts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [7shifts](https://www.softwareadvice.com/hr/7shifts-profile/) / 7shifts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/7shifts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/7shifts-profile/alternatives/) # 7shifts User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,212 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 886 reviews (73%) - 4 stars: 290 reviews (24%) - 3 stars: 28 reviews (2%) - 2 stars: 5 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. - shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. - The ease of scheduling our restaurant employees and the feature of communication. ### Most mentioned cons - We signed up for 7shifts to manage hospitality rosters but stopped using it months ago. When our old manager left, the subscription kept running unnoticed — and despite not using the product at all, they refused to refund nearly $500 that was auto-charged. - It was a bit difficult to get 7shifts to be accurate sometimes since the location can sometimes be thrown off, and internet sometimes plays a role but it otherwise is janky. - shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable ## 7shifts customer reviews Showing reviews 1-25 of 1,212 (page 1). ### A simple interface and reliable time management option to support teams and scheduling - Overall rating: 5/5 - Reviewer: Rachael M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as effectively as it did before with a cleaner interface and additional features to help ensure more accountability and consistency on employee and management end in regards to shifts/schedules/times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 7shifts still remains a really simple and easy tool to manage schedules, clock ins/outs, and overall tool for tracking employees and for employees tracking schedules. I really like the new improvements with the scheduled were it is clearly text/colours to see who is working when. The change where you can also see you scheduled and upcoming shifts while clocking in is also a bonus feature. There seem to have been improvements with glitches too, where there is less freezing or errors occurring compared to before. #### Cons No dislikes noted over the 2025 year as upgrades have improved tech issues and errors, and have improved overall efficiency and functionality. #### Vendor response Hi Rachael, Thank you so much for taking the time to share your feedback! We're thrilled to hear that 7shifts continues to make scheduling and time tracking simple for your team. It's especially rewarding to know that our recent improvements, like the enhanced schedule visibility with clearer text and colours, and the ability to view shifts while clocking in, are making a real difference in your daily operations. Your note about improved stability and fewer technical issues is exactly what we've been working toward, so it's wonderful to hear this confirmed. We appreciate you being a long-time user and noticing how the platform has evolved. Feedback like yours, highlighting both the consistency of what works and the value of our new features, helps us stay focused on building tools that truly support restaurants and their teams. Thank you for the 5-star review and for being part of the 7shifts community! Sincerely, The 7shifts Team Replied January 2026 --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Staff appreciated the convenience and simplicity of the app. The different price points was also helpful to the owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is! Staff can quickly log in and access their schedule, request time off and blocked off dates. #### Cons I really didn't have any cons about using 7Shifts. My restaurant used it mostly for scheduling only. #### Reasons for choosing 7shifts We should 7Shifts for ease of use and the price point. #### Reasons for switching to 7shifts I didn't like what they had to offer. 7Shifts was more compatible. #### Vendor response Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. Replied October 2025 --- ### Operations Coordinator - Overall rating: 5/5 - Reviewer: Sherri P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the way this software works. I like that other managers can look at shifts before they are published, and we can work together. My team is in constant communication using the app and I am able to assist whit what they need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 7Shifts makes it easy to schedule my team and communicate with them. The app helps make sure they are plugged in and know their schedule. They are able to let me know their needs. The app is great for the team to stay in touch. #### Cons I don't like that I cannot set the shift times and have them stay the same. 7Shifts can have lags that are inconvenient, but it does come through. --- ### 7Shifts - Restaurant scheduling - Overall rating: 4/5 - Reviewer: Lissa H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is good, it functions well, offers us the tool that we did in scheduling our employees, getting available shifts covered and being sure that schedules are balanced. With so many PT employees its important that each persons availability is considered and that the schedules are as fair as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of scheduling our restaurant employees and the feature of communication. Being able to offer shifts to coworkers and including employee notes. #### Cons 7shifts is one of many platforms that the employee has to keep track of. I would love it if it could be integrated with our HRIS system to show the schedule for all employees in the system. --- ### A No-Fuss Workplace App For All - Overall rating: 4/5 - Reviewer: Curtis S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 7Shifts is accurate, easy to use, and has an appealing interface. It has minor hiccups, but were easy to overcome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A straight forward, and no-fuss workplace app. Let me schedule my staff and set specific notes for special days. #### Cons The app has a habit of logging everyone out, or the servers crashing in general. It would make it difficult or impossible to clock in sometimes. #### Reasons for switching to 7shifts Better pricing, better features, and more accurate time clocks. --- ### LOVE 7shifts! - Overall rating: 5/5 - Reviewer: Joanna H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I ask & they fix or add it. This company is ahead of the game! They crush! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlined, easy to use & goes above & beyond, great for coffee shops, restaurants. They have thought of everything! #### Cons Nothing it a great platform where I can do everything I need in one place #### Reasons for choosing 7shifts UX/UI is great. flow feels right & use to learn... #### Reasons for switching to 7shifts Homebase is not great just very basic, UX/UI feels crap --- ### Great software for multi-unit restaurant operation - Overall rating: 5/5 - Reviewer: Faris B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I am happy with 7Shifts. Integrated with our pos and all of our employees are happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity of use, and many features for communication across multiplications. #### Cons I wish 7Shifts had an internal translated where groups can easily communicate back and forth between English and Spanish without having to copy paste to an external translator. Simply, a ‘see translation’ button would be amazing as many restaurants have language barrier holding back employees from understanding announcements and SoP’s. #### Reasons for choosing 7shifts Price difference also 7Shifts had been around longer than Sling and integrated with our POS. --- ### Communicate with Ease! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been incredibly positive! All my FOH staff uses it and enjoys it because it is so user friendly and allows them to communicate with me and fellow colleagues with incredible ease! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it to be the most user friendly way to communicate with a variety of employees and make updates in real time. It is effortless and employees are immediately responsive and have implemented using this platform with ease. I am so delighted at how well it has been integrated to our entire organization! #### Cons I genuinely can't think of a single aspect that I don't like or appreciate about the platform. I was worried about everyone implementing it but every employee did so with incredible ease! #### Vendor response Dear Mai, Thank you for the fantastic review! We are so delighted to hear that 7shifts has been integrated across your entire organization with such ease. It is wonderful to know that your FOH staff is finding the platform user-friendly and that it has made real-time communication effortless for everyone. Hearing that your initial worries about implementation were replaced by such a positive experience is the best feedback we could receive! Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team Replied January 2026 --- ### 7Shifts is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Definitely recommend this software for those in the hospitality industry. Great customer support as well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is great scheduling software for someone who works in the hospitality industry. Great for communication and payroll. #### Cons Took a bit of time to get used to the drag and drop options, but once that was figured out it was very easy to curate a schedule. #### Vendor response Thank you so much for the recommendation! We’re happy to hear that 7shifts is helping you manage your scheduling, communication, and payroll more effectively. We truly appreciate your kind words about our support team and for being part of the 7shifts community! Replied March 2026 --- ### Great Scheduling Platform - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. I can easily distribute and receive my schedule through the platform and it makes it very easy to communicate with the team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how easy it is to schedule folks and make adjustments on the fly. Also love how you can communicate with the entire team through it! Its like a group chat meets hr software. #### Cons Feels very basic. It does everything you would want for this to do but nothing more nothing less. Its great for part time work or internships! #### Vendor response Thank you for sharing your experience with us! We are so glad to hear that the scheduling and team communication tools have made it easier for you to manage things 'on the fly.' We appreciate your feedback regarding the simplicity of the platform as well, we aim to make 7shifts powerful yet easy to navigate for teams of all sizes. Thank you for being a part of the 7shifts community! Replied March 2026 --- ### Pizza Ranch Gillette, WY - Overall rating: 4/5 - Reviewer: Ray M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Decent experience, but I'm starting to waiver if I will continue to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, easy for employees to use. It's mobile and I can access it from anywhere, as can our employees #### Cons Lack of sync with Revel POS which makes me hesitant to continue to use it. #### Reasons for choosing 7shifts Thought it would work well with Revel POS. #### Reasons for switching to 7shifts 7 Shifts was recommended by Revel and Pizza Ranch #### Vendor response Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to support@7shifts.com and they can help you. Replied April 2024 --- ### A Huge Lifesaver for Our 250-Seat Restaurant - Overall rating: 5/5 - Reviewer: Gerad C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output. #### Cons I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people. #### Reasons for choosing 7shifts We looked at about a dozen other scheduling platforms, most of which I can't remember any longer, but like I said earlier, 7shifts is not just a scheduling platform -- it is 100% geared towards restaurant use, where most of the others are generalist platforms. Out of the scheduling platforms that did focus on restaurants, 7shifts lead the pack by miles in terms of its capability (like 3rd-party integrations), robustness, and thoughtful approach toward solving problems in ways that make both staff and management happy. At the time, 7shifts was the only platform I could find that would apply machine-learning artificial intelligence workflows to restaurant scheduling, which was something I am passionate about and really want to see at our organization. #### Reasons for switching to 7shifts 7shifts is really a suite of extremely well-thought-out and heavily integrated tools that work in concert to form a single application/website where the whole is greater than the sum of its parts. Their user and administrator documentation is great, they have mobile apps for both major platforms, and their scheduling software directly addresses common restaurant use cases in ways that just make sense for both staff and management. 7shifts integrated with our TouchBistro Point of Sale software. Finally, this was the only scheduling company I could find that applied Machine Learning algorithms to scheduling/shift data to create an auto-scheduling feature. That was the starting point of my search for scheduling software, as scheduling is a really great use of this type of AI tech. #### Vendor response Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers! Replied November 2019 --- ### Potential - Overall rating: 4/5 - Reviewer: Andreina R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered So Far it has worked for our company, hopefully we can further develop our usage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data. #### Cons There are sections like time-sheets that are unnecessarily hard and not user-friendly. #### Reasons for choosing 7shifts Did not like the Fourth interface. #### Reasons for switching to 7shifts The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll. #### Vendor response Thanks for the review Andreina! As you mentioned, we look forward to showing you the full potential of how 7shifts can help your restaurant. As such, your dedicated success manager to see how they can help you out :) Replied September 2021 --- ### Great Resource for Restaurant Mangement - Overall rating: 5/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us. #### Cons The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members. #### Reasons for choosing 7shifts The toast integration option, pricing, trial period, and overall product availability that we were looking for. #### Vendor response Thank you for the great, detailed review Denise! Replied September 2021 --- ### Still learning the ropes, but seems decent - Overall rating: 4/5 - Reviewer: Allison W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far. #### Cons The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need. #### Reasons for choosing 7shifts Deputy charges per employee. #### Reasons for switching to 7shifts We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase. #### Vendor response Thanks for the review Allison! We are confident that our optimal labor tool is going to be a game-changer for your restaurant and our team is here to support your. Replied March 2022 --- ### 7Shifts Review - Overall rating: 5/5 - Reviewer: Jackie I. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So great for scheduling purposes and also creating a chat for staff to guarantee shift coverage #### Cons Sometimes the chat lags, but it is an easy reset in a new browser! --- ### Good app that’s super user friendly. - Overall rating: 4/5 - Reviewer: Lindsey D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I use it to schedule employees, events, see my own schedule, and also who I’m working with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that I can see literally everything work related right at my fingertips. #### Cons It’s VERY glitchy and will frequently log you out randomly. --- ### Not the easiest app to navigate - Overall rating: 3/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros View of all your coworkers and work shifts. #### Cons Terrible user design. Not easy to navigate open shifts. --- ### Useful software - Overall rating: 4/5 - Reviewer: Alexandros C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quite decent so far, I am satisfied with the software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very useful software with cool features to help you organise stuff #### Cons A bit outdated layout and interface, but still cool --- ### 7shift is just 7 shift - Overall rating: 2/5 - Reviewer: TIna J. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered it is easy to use but really nothing really service from 7shift #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros easy to see and easy to know what it is but really software is empty #### Cons It was lot of spaces and not specific details about team members and time management. I really had hard time to scheduling from 7 shift. It is not specific about there working total time and total earning from restaurant --- ### Great user friendly software - Overall rating: 5/5 - Reviewer: Alexis G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I used it for years because the company I worked for scheduled our shifts on it. It was so easy to pick up shifts or trade them with other coworkers if I needed to. I liked it and was sad when I changed jobs and no longer got to use 7shifts for my scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to pick my own schedules each week and it was easy to do. Very user friendly to add, drop, and trade shifts. #### Cons I had no problems with it, so there are no cons for me. --- ### Very Easy to Use and Integrate - Overall rating: 5/5 - Reviewer: Jasmine M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall 7Shifts has helped us keep down labor costs, communicate with ease, schedule based on business needs, and streamline our payroll. I can't say enough about it and I rave about it to all my friends in every industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I personally love this scheduling software over the others I've used in the past. The mobile access gives our employees control of their own schedules and ease of seeing where they need to be. The scheduler is so easy to use and even easier if you set up templates. Tracking labor costs vs our sales has helped in so many ways to keep our costs down. The logbook has become one of the most used features among our managers. And the timesheets being able to integrate with our payroll software has made payday just a few clicks away. #### Cons It really is the easiest software. Almost dummy-proof. There's not much bad I can even say about it. I've used quite a few of the competitors. This one is far superior. #### Vendor response Wow, thanks for the kind words Jasmine. That means an awful lot to our team! Replied September 2021 --- ### Best Bang for Your Buckl - Overall rating: 4/5 - Reviewer: Tricia N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them. #### Cons Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up. #### Reasons for switching to 7shifts Hot Schedules was cumbersome & just way too much. There were totally unnecessary reports but when you really wanted specific information, it was difficult to pin down. I personally also really like the LOOK of 7shifts over anything else we have used or looked it. --- ### Much aloha for 7shifts! - Overall rating: 5/5 - Reviewer: Chelsea Y. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner. #### Cons One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off. --- ### Shift into 7shifts - Overall rating: 4/5 - Reviewer: Sanford G. - Verified reviewer: Yes - Industry: Fine Art - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An uncomplicated, user friendly design that provides me with access to real time information as its input and relates to my job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A clean, well designed program that anyone can learn to use. #### Cons As with any and all scheduling systems these days the updates can be slow to finish and problematic if not applied after business hours. #### Vendor response Thank you for your feedback, we greatly appreciate it! Replied February 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/7shifts-profile/reviews/?page=2) --- 7shifts Reviews, Pros and Cons - 2026 Software Advice