Overall, it's easy and convenient to use and cheaper than some of the similar apps.

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.

The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.

The team loved 7shifts since it was so user friendly and easy to access from PC or mobile. Unfortunately, forecasting is obviously a big issue when it comes to scheduling so we moved on.

I liked the messaging platform it had for teams. I enjoyed the ease of seeing team member roles. I liked the ease of seeing the daily line up of teams in different departments. I enjoyed being able to flag attendance within the app and reports generated from that.

I did not like third party app integrations that users would be automatically opted into. Forecasting was a bit clunky also unfortunately.

Easy to use, thanks to drag-and-drop functionality. User-friendly experience.Customer service is attentive and quick to respond to complaints.

No major problems with this application in the year I've been using it.

Excellent, bright people on the calls and chats.

EVERYTHING! I like the fact that I can communicate through the application, rather than add or share personal contact info. Other features I use daily are: Scheduling, Labor costs, Tip Pooling, Incident reporting, Task Management and even the weather feature is handy.

The only problem I am having is with data merge into payroll software. It's a formatting issue which I am confident can be solved. The data transfers, but not to the correct columns in my payroll - I know it will be fixed soon - because my tech support team is working on it with me!

I've had a great experience with this app! From the team responsiveness to the ease of use and onboarding employees, to the reporting and tracking

team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI

Some of the features are a little hidden

Quick and easy to create, copy, and adjust schedules.

Nothing really. To nit pick 7shifts.com should have the login screen on the home page rather than just be about signing up.

From the beginning of the free trial that the support team set us up, to the end of the trial just showed how great of a program 7 shifts is. My employees are already raving about it and how easy the phone app is too. The program is great and so is the customer service from the support team.

Ease of use, customer service, speed, responsiveness, price, does exactly what we were looking for.

Can't think of a con...just a great program

This software has allowed us to see more of what is going in the tasting room. Who was on time and who was late, when we might need more staff or less. It's helped us adjust things quicker. It's helps with scheduling and record keeping when it comes to the staff.

I love everything 7shifts has to offer. Especially the ability to add tips into the system. The system we used prior to 7shifts didn't allow tip ands isn't connect to our payroll server. This has been a great help!

I do wish I could see an entire month of shifts instead of just a week at a time. We are a smaller organization so we have less employees than most.

Being new to this software I found it very user friendly!

Easy to use, if I have questions the response is quick

I don’t feel like there’s anything I dislike at the moment

Absolutely great! If you have any issues they help you out right away. Plus they are always evolving and take their customers suggestions and implement them.

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Not everything you need to do is on the mobile app or sometimes hard to find.

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

I'm a super fan! They even sent us a sweet box of swag! Even before that we fell in love with the software. The number one thing though is how easy it is to use.

Incredibly simple to set up and begin using. Team loves the autonomous features that give them control off requesting shifts and time off. Management loves how easy it to publish weekly schedules. My favorite features are the reporting and labor budgeting tools.

I wished I would have deployed it sooner

7punches is high powered, low cost product that was very easy to launch company wide.

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

The scheduling feature, though I do not make the work schedule, seems to work well.

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method. The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule.

Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands).